Xerox Benefits Contact List The following resources are intended to help you make the most of your benefits. You can see your insurance carriers (Aetna, Anthem, Cigna, Kaiser, etc.) when you view your benefit options on BenefitsWeb. To check whether your doctor, dentist or vision provider is in your insurance carrier’s network, you should call the insurance carrier or check their website. When you contact your insurance carrier, be sure to provide the plan or network name shown in bold under “What You’ll Find” in the table below. For a complete insurance carrier contact list, refer to the 2014 Enrollment Guide on BenefitsWeb. Resource Web Address What You’ll Find For Additional Support BenefitsWeb (Xerox Technology and Corporate) www.xeroxbenefitsweb.com Enter your user ID and passcode. Employee Service Center: 1.800.428.2203 M–F: 8 a.m. to 8 p.m. ET. BenefitsWeb (Xerox Services) https://infobank.acs-inc.com Enter your WIN and password. If you’ve forgotten your password, use the Reset Password feature. • View current coverage and options and costs for 2014 • See the medical and dental insurance carriers assigned to your home ZIP code • Find detailed benefit plan summaries and Summaries of Benefits and Coverage (SBCs) • Read past issues of Healthy Together and other helpful information Xerox Benefits Portal Workplace Solutions Center: 1.888.471.2271 M–F: 8 a.m. to 8 p.m. ET. Medical Insurance Carriers (for the Consumer Choice Plan and Xerox Services PPO Plan) (Consumer Choice Plan only) www.aetna.com • To find a network provider online or through the customer service number, search or ask for the Aetna Choice POS II (Open Access) network plan 1.855.695.3416 M–F: 8 a.m. to 6 p.m. ET. www.anthem.com To find a network provider: • If you live in GA, WI, FL or MO, call customer service for assistance • For other locations call customer service and ask for the National PPO (BlueCard PPO) network plan, or go to the website and click on “Find a Doctor,” enter the type of provider and your ZIP code, choose “PPO” under “Plan Type/Network,” and under “Plan Name” choose National PPO (BlueCard PPO) 1.855.804.2076 M–F: 8 a.m. to 8 p.m. ET. www.cigna.com • To find a network doctor online or through 1.855.820.6604 24 hours a day, 7 days a the customer service number, search week. the Open Access Plus (OAP), OA Plus, Choice Fund OA Plus with Carelink option online or ask for the Open Access Plus with Carelink (OAPC) network plan http://my.kp.org/rightopt-xeroxcorp • To find a network provider online, select “Find a Doctor,” select your location and click “Go” Contact numbers vary by location. See page 4 for a listing of Kaiser contact numbers. (continued on next page) Resource Web Address What You’ll Find For Additional Support Other Regional Medical Insurance Carriers www.anthem.com • To find a network provider online, click on 1.800.295.4119 M–F: 8 a.m. to 8 p.m. ET. “Find a Doctor.” Choose your state and under “Select a Plan” choose Anthem Blue Cross Blue Shield – Hoosier Healthwise network plan. Or, call the customer service number and ask for the Hoosier Healthwise plan www.hmsa.com • Find a doctor • View coverage (registration required) 1.808.948.6372 (Oahu) http://my.kp.org/xeroxcorp • To find a network provider online, select “Find a Doctor,” select your location and click “Go” Contact numbers vary by location. See page 4 for a listing of Kaiser contact numbers. www.humana.com • Find a healthcare provider • View coverage (registration required) 1.800.314.3121 M–F: 8 a.m. to 5:30 p.m., local caller time. www.takecareasia.com • To find a doctor, view the online provider directory or call the Customer Service Department • View member handbook • Consult a doctor online or by phone 24 hours a day 1.877.484.2411 1.671.647.3526 (Guam) Traditional Plan II (former State of Indiana Plan) (Xerox Services only) Hawaii Hawaii Puerto Rico South Pacific 1.800.776.4672 (Neighbor Islands) M–F: 8 a.m. to 4 p.m., local caller time. 1.670.235.7687 (CNMI/ Saipan) 24 hours a day, 7 days a week. Prescription Benefit Manager (for the Consumer Choice Plan with Aetna, Anthem or Cigna) Pre-Enrollment Website: www.caremark.com/xerox Post-Enrollment Website: www.caremark.com (registration required) Specialty Customer Care: CVSCaremarkSpecialtyRx.com • Order and refill prescriptions • Find a pharmacy • Check the price of a medication • View prescription history • Ask a pharmacist • Find the Preventive Drug List, Preferred Drug List, Specialty Drug List and list of drugs that will not be covered without prior authorization* (on the pre-enrollment website under “Save Me Money”) 1.855.559.1385 24 hours a day, 7 days a week Specialty Customer Care: 1.800.237.2767 M–F: 7:30 a.m. to 9 p.m. ET. Health Savings Account (HSA) Administrator (for the Consumer Choice Plan only) www.mybenefitwallet.com Use the same user name and password as you did under the hsamember.com website. • Open an account • Manage your account • Pay bills 1.877.472.4200 M–F: 8 a.m. to 11 p.m. ET. Dependent Care Flexible Spending Account (DCFSA) and Health Care Flexible Spending Account (HCFSA) Administrators (HCFSA is not available for employees in the Consumer Choice Plan who have access to an HSA) BenefitsWeb (Xerox Technology and Corporate) www.xeroxbenefitsweb.com Enter your user ID and passcode. BenefitsWeb (Xerox Services) https://infobank.acs-inc.com Enter your WIN and password. If you’ve forgotten your password, use the Reset Password feature. • Elect a contribution amount up to the annual maximum limits set by the IRS • View your account balance • Find claim forms and filing instructions Employee Service Center: 1.800.428.2203 M–F: 8 a.m. to 8 p.m. ET. Workplace Solutions Center: 1.888.471.2271 M–F: 8 a.m. to 8 p.m. ET. *Always check to see if a drug requires prior authorization, even if it appears on the Preventive Drug List, the Preferred Drug List or the Specialty Drug List. (continued on next page) Resource Web Address What You’ll Find For Additional Support www.aetna.com • To find a network dentist in the Basic and Enhanced Dental plans, search or ask for the Dental PPO/PDN with PPO II network plan • To find a network dentist in the DMO, search or ask for the Dental Maintenance Organization (DMO) network plan 1.855.695.3416 M–F: 8 a.m. to 6 p.m. ET. www.cigna.com • To find a network dentist online or through 1.855.820.6604 M–F: 8 a.m. to 5 p.m. ET. the customer service number, search or ask for the Radius network plan Dental Insurance Carriers Vision Insurance Carrier www.vsp.com • Find VSP provider locations • Check coverage 1.800.877.7195 M–F: 8 a.m. to 11 p.m. ET; Sat: 10 a.m. to 11 p.m. ET; Sun: 10 a.m. to 10 p.m. ET. my.blueprintforwellness.com • Register for a wellness screening • Complete the health questionnaire 1.855.332.2533 M–F: 8 a.m. to 9:30 p.m. ET; Sat: 8:30 a.m. to 5:30 p.m. ET. www.quitnow.net • Enroll to quit tobacco 1.866.784.8454 24 hours a day, 7 days a week except for national holidays. Log on to Xerox BenefitsWeb > My Benefit Resources > Health Advocate • Connect with an advocate for healthcare help 1.877.776.6211 Log on to Xerox BenefitsWeb > My Benefit Resources > Staywell • Access personalized health coaching 1.855.428.6319 www.guidanceresources.com • First time users should click “I am a new user,” enter the Organization Web ID: XEROX and set up a username and password • Get assistance with work/life issues Other Wellness Resources Wellness Screenings Tobacco Cessation Employee Assisatance Program 24 hours a day, 7 days a week. M–Thur: 9 a.m. to 9 p.m., ET; Fri: 9 a.m. to 7 p.m., ET; Sat: 9 a.m. to 2 p.m., ET. 1.877.335.6031 24 hours a day, 7 days a week. (continued on next page) Kaiser Permanente Contact Numbers Kaiser Permanente Region Member Services Phone Number Hours of Operation California 1.800.464.4000 (English) 1.800.788.0616 (Spanish) 1.800.757.7585 (Chinese Dialects) 1.800.777.1370 (Hearing Impaired) M–F: 7 a.m. to 7 p.m., local caller time; Sat, Sun: 7 a.m.to 3 p.m., local caller time. Colorado 1.800.632.9700 1.303.338.3800 (Denver Metro Area) 1.303.338.3820 (Hearing Impaired) 1.888.681.7878 (Colorado Springs) 1.800.521.4874 (Colorado Springs Hearing Impaired) M–F: 8 a.m.to 5 p.m., local caller time. Georgia 1.888.865.5813 1.404.261.2590 (Atlanta Metro Area) 1.800.255.0056 (Hearing Impaired) M–F: 7 a.m. to 7 p.m., local caller time; Sat, Sun: 8 a.m. to 2 p.m., local caller time. Hawaii 1.800.966.5955 1.808.432.5955 (Oahu) 1.877.447.5990 (Hearing Impaired) M–F: 8 a.m. to 5 p.m., local caller time; Sat: 8 a.m. to 12p.m., local caller time. Mid-Atlantic 1.800.777.7902 1.301.468.6000 (DC Metro Area) 1.301.879.6380 (Hearing Impaired) M–F: 7:30 a.m. to 5:30 p.m., local caller time. Northwest 1.800.813.2000 1.503.813.2000 (Portland) 1.800.324.8010 (Language Line) 1.800.735.2900 (Hearing Impaired) M–F: 8 a.m. to 5 p.m., local caller time. ©2014 Xerox Corporation. All Rights Reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.