Retirement and Insurance Solutions At International Financial Data Services (IFDS) we provide outsourced services and technology to transform and enhance the value of your business. By redefining the customer experience through flexible operating models, we are capable of delivering true transformation, maintaining quality standards and reducing your costs. Assisting your business evolution Through feedback, relationship building and open channels of communication we’ll make sure we are in tune with your needs. We believe an ever evolving business requires true transformation of operating models to one that can absorb business change incrementally and fluidly, instead of requiring periodic step changes and transition projects. Closed book customers becoming open book or wealth customers (e.g. up-sell / cross-sell), capture of third party investment assets or insurance covers, especially on life events Upgrade of closed book or open book customers to wealth platform services (e.g. as wealth increases wih age or third party assets are captured and consolidated) Wealth platform Traditional life and pension Traditional life and pension Open book Closed book ^ p f ^ =ASIA m^ PACIFIC `=f c f ` = =EUROPE = NORTH =AMERICA Wealth customers becoming open book or closed book customers (e.g. wealth services are no longer required by the customer as asset values decline) Alignment with your business model At IFDS we own, operate and most importantly use the technology solution underpinning the services we offer. Our shared commercial goal is to deliver an engaging customer experience with the most cost-efficient operating model available in the market. Open book or wealth customers becoming closed book customers (e.g. product closure) End-to-end integrated technology • Proprietary administration system - Percana - with fully integrated AWDTM work management and supporting control technologies • Online self-serving portal for intermediaries and customers • Commission and agency management • Pre-sales illustrations • Full policy servicing • Claims and document management • Supports third party integration • Premium collection and disbursements Service model flexibility As your outsourced service provider, we want to ensure that our services are always suitable and relevant to your business requirements. The service model you currently receive may be ideal at this point in time but unsuitable when your business focus is revised. Our flexible service model works with your changing business environment. As our client, you have the flexibility to adjust your servicing model based on: • • • • • • Wealth platform Flexible service model Open book Closed book business segment business function service channel product type or variant by customer or customer segment by distribution channel Remote service Shared service Full service Transfer agenct and sub TA Support the whole of business lifecycle Our business model includes the full range of life and pension products; from insurance related annuities and protection products through to investment management funds including wrapped savings and DC / DB pensions. Exceptional experience throughout the whole customer journey Customer benefits Insurer benefits Insurer outcomes IFDS delivery Full product range; life, pensions and savings Accumulation (at retirement / post retirement) Multi-channel service model Maxmise customer opportunity (up-sell / cross-sell) Higher asset retention High straight-throughprocessing and selfservice Maximise revenue opportunities Increased retention / lower lapse rates Lowest cost of ownership; flexible cost and service model Low cost of change / rapid speed to market Seamless transition through customer journey Maximise operational efficiency For more information please contact Ian Betley on +44 (0) 7919 172577 or [email protected] Alternatively, please visit www.ifdsgroup.com This communication is for marketing and /or information purposes only. © International Financial Data Services Ltd 2014