Fas t Tr a c k P r o g r a m I Crea te Cu sto mers f o r L i f e ™ Fast Track Program for Retail YOU COULD SPEND MONTHS ON STRATEGY, SURVEY, AND REPORT DESIGN – BUT WHY? FAST TRACK CX SOLUTIONS: THE ANSWER TO CREATING A PATH TO FINANCIAL SUCCESS Which Fast Track Elements will Inspire your Team? W H I C H FA S T T R A C K E L E M E N T S W I L L I N S P I R E Y O U R T E A M ? O M N I - C H A N N E L O P T I M I Z AT I O N C U STO M E R LOYA LT Y Allegiance offers a comprehensive solution that is specifically designed for retailers. The full-service and self-service flexibility puts real-time information at your fingertips making reporting analysis and immediate feedback possible. This best practice solution makes it easy for your entire organization to deliver winning experiences. • Promoters & their Drivers • Seamless Transitions • Retention, Cross-Sell & Upsell • Channel Scorecards • Product Innovation • Problem Resolution Cycle Time Analysis • Employee Engagement & their Drivers TO U C H - P O I N T M A N AG E M E N T • Uncover what matters most to your customers and increase revenue • Foster employee engagement (the most important aspect for improving the customer experience) and transform your business • Target areas needing improvement and highlight positive feedback COMPETITIVE LANDSCAPE • Service Recovery • List of Competitors • Moments of Truth • Industry Leader Position • Customer-Facing Interaction Analysis • Competitive Comparison • Digital Interactions • Share of Wallet by Line of Business EXPERTLY DESIGNED PROGRAM Fast Track programs come complete with: TURNKEY SOLUTIONS TO REDUCE CHURN • System of surveys™ integrated with the industry’s most advanced analytical platform and statistical measurement system. Holistic reporting instantly reveals relational patterns connecting survey If your company is like most, you will lose half your current data and operational data to drivers of revenue. Each of the customers over the next five years1. This rate of churn represents surveys have been created to build off one another to improve a serious threat, especially when considering the 10x increase customer repurchase. Modules provide a laser focus on in cost to replace a lost customer over retaining an types of customer interactions and integrates existing one2. with operational metrics such as length By making moderate reductions SURVEYS of time in the store, purchase event, in annual churn your company Tailored to address and whether or not the customer has the potential to vastly unique issues facing shopped somewhere else. today’s organizations increase profitability. • Dashboard suite Fast Track programs are automatically updates with turnkey CX solutions PROGRAM SYSTEM OF TAILORED DIAGNOSTIC CUSTOMER DESIGN SURVEYS REPORTS DASHBOARDS OUTREACH fresh data across multiple tailored to address the channels and allows for unique business segmentation of reporting challenges facing by role and by vertical your industry. market. This creates a comprehensive path to improving retention and revenue both operationally and competitively. LOYA LT Y TRANSACTIONAL E M P LOY E E S AND INCREASE GROWTH DIAGNOSTICS • Customer outreach alerts for a closed loop process tailored for your operational excellence. Carlson Marketing1; Council of Financial Competition2 CALL US AT 385.695.2800 W W W. A L L E G I A N C E . C O M Fas t Tr a c k P r o g r a m f o r Reta i l I Crea te Cu sto mers f o r Life ™ TANGIBLE BENEFITS The benefits of implementing Fast Track programs are material: • Greater time and money savings from the start to help launch your program faster • Better synergy between data gathered and insights delivered throughout your organization • Seamless integration of meaningful KPIs, more easily embraced by your company for improving business outcomes A great solution will do more than any tool. It has the potential to alter the DNA of your company when you engage every employee in your program, from executive leadership to the place where real change happens — at the front lines. DIAGNOSTIC DASHBOARD SUITE AND TAILORED REPORTING Real-time dashboards and tailored reports for each role in your company from frontline rep and manager, to director, product owner, researcher, and executive; empowering all employees in your company with relevant insights. Competitive Intelligence Dashboard. Give your executive team and brand marketers the intel they need to surpass the competition. This dashboards provides items needing immediate action as well as exploitable strengths for driving up sales. State of the State Dashboard. Allegiance’s advanced technical functionality combines multiple sources of information and surveys into one comprehensive dashboard. The result is an executive overview of all key elements captured from each of the three surveys. You can easily see the causal relationships, how positive interactions impact overall repurchase rates, and the spillover that engaged employees have on a customers’ long-term loyalty. End-to-End Customer Experience Dashboard. Quickly pinpoint the shopping channels that are either enhancing or eroding repurchase with a laser focus on the end-to-end store experience. This table provides a 12-month trend for evaluating the impact of your improvement efforts on repurchase and highlights two key product features: the flexibility to set unique goals for each channel leader, and the rigor to test whether they are performing statistically higher or lower than the goal. Customer Loyalty Overview Dashboard. This dashboard is designed to provide you with a comprehensive view of key indicators such as loyalty metrics and purchase plans to help your executives forecast year-end financial performance. You can see trending products customers are likely to purchase. The dashboard also provides an omnichannel perspective for leaders to understand their unique impact on repurchase with the ability to drill-down into the transactional results for even greater insight. Fast Track programs enable you to quickly reduce customer churn by measuring and managing the customer experience. This best practice solution quickly accelerates time to value and delivers insight to improve the customer experience in real time. The effort is all about your customers, but the objective is all about your business. Contact Allegiance today to learn more about how Fast Track programs can benefit you. To demo a product or contact Allegiance sales call 385.695.2800 W W W. A L L E G I A N C E . C O M © 2014 Allegiance, Inc. All Rights Reserved.