In house IT Lead 社内ITリード募集

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In house IT Lead 社内ITリード募集
 独占求人
グローバルIT企業の社内IT業務です。　募集職種
採用企業名ウィプロ
支社・支店 Wipro Technology
求人ID 638118
部署名 Information Management Group
会社の種類大手企業 (300名を超える従業員数) - 外資系企業
外国人の割合外国人半数
勤務形態正社員
勤務地神奈川県, 横浜市西区
最寄駅みなとみらい線、　みなとみらい駅
給与 500万円 ~ 600万円
更新日 2017年01月13日 15:35
応募必要条件
職務経験 3年以上
キャリアレベル中途経験者レベル
英語レベルビジネス会話レベル (英語使用比率: 75％程度)
日本語レベルネイティブ
最終学歴短大卒：準学士号
現在のビザ日本での就労許可が必要です
募集要項
横浜・大阪社員のPCサポート全般
社員入退社の際のPCセットアップ〜　アセット管理
サーバー室管理
IMGチーム・日本CMへの報告、連絡、相談
ベンダーとの調整、ファイナンス部門とのネゴシエーション
インド本社とのコレポン
End User Computing Support:
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Provide support for all desktop/Laptop/BYOD/WLAN related calls.
Typical Calls should be escalated to Desktop L2 /L3Team.
Install authorized software as per Desktop Installation Checklist.
All Software / Applications other than standard OS and IMG software’s are to be installed only after receipt of Approval.
USB drive all desktops should be disabled by default.
Ensure Minimum 90% SLA achievement on response and resolution to Desktop calls.
Ensure repeat and re-opened calls are less than 4.5% Ensure all the IP addresses for the location are mapped with the
physical location and the asset.
Share best practices at site with the team.
Anti Virus Management:
Ensure all Desktops/Laptops are installed with AV clients with latest signature file.
Notify immediately on any New Virus detection / attack to Central team Ensure that security patch are updated through
SCCM service.
Isolate the root cause and drive corrective action for all Virus incidents and broadcast identified by the central team.
Ensure all AV servers are hardened as per hardening policy Asset Management and Software License Tracking Services
Assist Asset team to track all IT Assets (Desktop, laptop, Server, network devices) (100%) and ensure it is uploaded in
Asset database.
New laptop/Desktop allocation to employees Drive quarterly physical audit and achieve NIL variance for the location.
As per the audit findings from the central team drive the team to uninstall all the unauthorized software’s at the location.
Ensure 100% mapping between local physical verification data with Asset database.
Ensure asset allocation is completed within 2 days of request approval & on the basis of asset type Ensure machine
movements are done as per the defined process.
Server Management:
Provide hands on feet support for all servers hosted in location for IMG server owners.
Network Management:
Provide L1 support for all Network devices for the location and coordinate with respective teams for closure.
Coordination with the central team for all link related issues and customer escalations with respect to Links.
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Management of all layer 3 switches at the location.
Ensure 99% of location network calls are closed within SLA.
Operations Support:
Manage VCONs for the location without any escalations.
Allocation on VOIP phones to the users and maintain the agreed user / VOIP ratio.
Responsible for Basic LAN activities like VLAN port changing, hands-on-support for device installation/removal.
Handle mail ID request for all team members.
Vender support & coordination for Vendor related issues
IT support for conf/Vcon rooms
Provide asset management service for location IT equipment.
Quality , Process adherence and Audits:
Compliance to ISO27001:2005 / ISO20000 policies, procedure & Practices.
NIL NCR and observation raised in Internal/External/Client audit on compliance to be documented.
Actively participate in MQ projects driven by IMG.
Ensure training and induction on quality processes to be given to all new joinees within 1 week of joining at site.
Work with verticals for facing client security / DRP audits.
Adherence of ISMS policies and client specific Security policies for the respective Secured Networks and ODCs.
Vendor Management:
Relationship with all vendors for Links, AMC.
Renewal of contract for existing services
Negotiation for new services and renewal
Procurement of new equipment and laptop/desktops
Telecom Management:
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Procurement and renewal of contract for mobile devices
Handling new request for mobile router and mobile phone.
Provide basic support for location IP-PBX system and deskphones.
Monthly billing tracking
Monthly Invoice and payment
New Office or Infrastructure Set up:
Provide remote hands to central team for setting up new infrastructure.
Procurement and vender coordination for the set up.
Handle Invoice and Payment for new infra set up.
Location IT Portal Site:
Plan, Build and improve location IT portal hosted on sharepoint.
スキル・資格
最低でも3年のDesktop・ネットワークエンジニア・Wintelエンジニアとしての経験は必須です
PCセットアップ・Kitting管理経験者
CCNAレベルのネットワークの知識
VOIP設定・管理
ベンダーとのやり取り経験者優遇
日本語・英語　（読み書き必須）
会社概要
日本はいま、グローバルでまきおこるビジネストランスフォーメーションのただなかにあり、日本企業はこれまでの製品部門と営業部
門といった機能別の切り分けや、製品／業界領域分類という傘を取り払った新しい事業構造を模索している状態にあります。
情報システムにおいても、その役割を、業務効率化・コストダウンやERPなどマネジメントの「手段」としての役割から、IoT、
BIG DATA、AIをはじめとするテクノロジーありきで創造される「事業そのもの」の担い手へと変容しつつあります。
Wipro Japanは1998年に日本での事業を開始して以来、ITコンサルティング、システム・インテグレーション、IT製品全般にわたるエ
ンジニアリングソリューションの提供、BPO（ビジネス・プロセス・アウトソーシング）、グローバルプラットフォームの構築と運営を国内
企業そしてグローバル展開する日系企業の皆様に提供してまいりました。
Wipro Japanの最大の特徴は、掲げられたシステム要件に対する高い精度での実現と構築とリバイズにおけるスピード、という相反
する2つの要素を兼ね備えたソリューションプロバイダーであることです。
その2つの要素を共存させる上において、Wipro Japanは「生産性」の向上を最重要な成果としています。これはライン業務における
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オペレーションの生産性といったオペレーショナルな領域のみならず、トップマネジメントの意思決定においても同様の成果をもたら
すことを目指します。限られたリソースを大きくレバレッジをかけ、かつ迅速に、成果を実現するためのITの提供が根底にある思想で
す。
そして、これからの日本社会において、Wipro Japanは17万人を超えるWiproグローバル社員がもたらす最新かつワールドワイドな実
績に基づくナレッジリソースと、新たにグループの一員となったWipro Digitalの「戦略デザイン」という新たなソリューションを携え、変
革期にある日本企業のビジネスイノベーションを構想から実現までを共に歩むパートナーとして皆様と共に歩んでいきます。
Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started
operations in 1998. Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp
focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions
across various technologies, skill sets and domains.
We are providing support to 40+ Japanese companies in their vision to globalize. Wipro brings its global domain expertise
combined with years of local in-country knowledge to deliver solutions across IT product engineering and BPO across
multiple technologies and in the emerging areas of Social Media, Mobility, Analytics and Cloud.
We have also built a Japan focused delivery framework called SHINRAI, which helps deliver complex IT transformational
programs and product engineering solutions, while adhering to stringent quality norms and time lines. We have a strong
local team of 150+ members in the region.
Wipro’s Value Proposition for Japan - Helping customers globalize and adopt newer technologies to
enhance competitiveness.
We help organizations in their globalization journey through our global expertise, collaboration and efficiency backed by a
global delivery capability. Our in-depth knowledge of complex transformational projects and standardization of processes
helps our customers enter new markets.
Supporting companies in their goal of Globalization
Enabling companies to Improve Profitability
Delivering industry solutions across latest technology areas like Social Media, Mobility, Analytics, etc..

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