Page 1 of 2 Desktop Support Engineer Desktop Support Engineer - Finance 募集職種 人材紹介会社 マイケル・ペイジ・インターナショナル・ジャパン株式会社 求人ID 619527 勤務形態 派遣 勤務地 東京都 23区 給与 経験考慮の上、応相談 更新日 2016年07月12日 09:47 応募必要条件 キャリアレベル 中途経験者レベル 英語レベル ビジネス会話レベル 日本語レベル ビジネス会話レベル 最終学歴 中・高等学校卒 現在のビザ 日本での就労許可が必要です 募集要項 A new, exciting opportunity for an experienced Desktop Support Engineer to join our client's Support team! Description The main task of this role is to provide Level 2 PC support to customers in a fast-paced financial services organization. Responsibilities include: * Provide level 2 support for desktop hardware, software and end-users * Resolve issues applying our client's standard incident and request management processes * Liaise and communicate with Level 1 Helpdesk Team and other Support Teams as required for swift and smooth solution to issues and incidents * Log, monitor and follow up on all incoming support requests in the support ticket system from initial logging to solution and closure * Liaise and work proactively with Level 3 support teams as well as development teams for swift resolutions * Communicate effectively with end-users to keep them informed of status of open issues * Attend and proactively contribute to weekly team meetings Page 2 of 2 Job Offer * Great work-life balance! * Leading financial services firm! Page Group Japan is acting as an Employment Business in relation to this vacancy. スキル・資格 Requirements: * 2+ Years' experience in a similar role * Proven success on the job * Knowledge of PC hardware, Windows7, Active Directory, basic scripting, etc. * Fluent Japanese speaking, reading, writing * Business level English speaking, reading, writing * Ability to work with business customers and speak in non-technical words to communicate 会社概要 Our client is a leading financial services group and investment bank with worldwide reach.
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