Kent County Council - Woon en zorgcentrum DE FOYER

EU INTERREG IVC CASA
Kent County Council
Good Practice Workshop
17th October 2014
De Vere Village Hotel, Maidstone, Kent
EU INTERREG IVC CASA
The EU Interreg IVC Project CASA is about the development of regional policy and exchange of knowledge
around the upscaling of innovative ICT. Many European countries are facing an unsustainable situation as
citizens across the continent are living longer, resulting in demographic changes that are placing increasing
pressure on health and social care.
Demographic changes make it necessary to organise the care and housing of senior citizens and the
chronically ill in a smarter way including the use of ICT. This also gives opportunities for innovative companies
to develop their new tools and services.
The CASA project comprises 14 participating organisations from 13 European regions: Flanders (Belgium) as
Lead Partner, Noord-Brabant (the Netherlands), Kent County and Scotland (United Kingdom), Veneto
Region and Friuli-Venezia Giulia (Italy), Southern Denmark, Wielkopolska (Poland), Catalonia and Andalucia
(Spain), Timis County (Romania), East-Sweden and the Region Halland (Sweden).
Kent County Council
Kent County Council alongside other regions host study visits with the themes focussing on monitoring, safety
and self-management, social interaction, chronic diseases, healthy lifestyle and rehabilitation, informal
care, telemedicine evaluation model, mobility and liveability integrated regional policy, business and
knowledge development, user driven innovation through public private partnership and large scale
deployment.
Kent County Council completes a regional implementation plan specifying how they will work to integrate
the lessons learnt from the project into its local, regional or if relevant, national policies. It’s main focus
should remain on the future actions planned to ensure that the benefits of the exchange of experience are
not lost after the project’s end.
There have been a number of talks around developing the good practice identified from CASA and
applying for future funding under the new funding scheme, Interreg Europe (also known as Interreg V).
Interreg Europe is still being developed and will run from 2014 until 2020.
Senior managers from KCC visited Ghent (9th-11th October 2013), as part of the CASA exchange, followed
by, Ronald de Buck speaking at the Kent dissemination event last December. Then, in May this year, a Kent
delegation of a group of residential care home managers and KCC staff attended a three day
secondment to Weverbos hosted by Ronald De Buck and his team. So impressed were delegates by the
innovative, yet practical, models of care, support and good practice witnessed at Weverbos that KCC
have invited Ronald De Buck, and his team over here to Kent today to share those innovations with you.
Agenda
Time
Programme
09:00– 09:30
Registration & Refreshments
09:30 – 09:35
Welcome and Introduction
Anne Tidmarsh, Director of Older People
and Physical Disability, Kent County
Council
09:35 – 09:40
Introduction to MALCOLM
Dr Richard Curry, e-health Development
Director, SEHTA
09:40 – 09:50
Overview of KCC Visit to Weverbos
Felicity Elvidge, Quality Officer, Kent
 Why we wanted to share this with you
 Some stories about the visit to Weverbos
Speaker
County Council
Francesca Sexton, Commissioning
Officer, Kent County Council
09:50 – 10:10
WZC De Foyer
Ronald de Buck, CEO, WZC de Foyer
Introduction to the programme
Nadja de Buck, Communications, WZC de
Foyer

Who is WZC de Foyer?

What drives us?

What we ask from the discussion groups?
10:10 – 12:00
Morning Sessions: Caring for people starts with the building – a
healing environment
10:10 – 10:30
The importance of nature for healthcare environments
10:30 – 10:40
Discussion Groups
10:40 – 11:00
Networking & Refreshments
11:00 – 12:00
The principles of healing design as adopted on Weverbos
Sven Unik-id, Conceptual Designer
Nathalie Verdonck, Healing Design Expert,
M I I L D Zorgvormgeving
Inge Hens, Healing Design Expert, M I I L D
Zorgvormgeving
13:15 – 16:30
Afternoon Sessions: A lean organisation providing quality care
13:15 – 13:45
Distribution of Medication
Dagmar Rotsaert, Pharmacist, MDD
Pharma
13:45 – 14:15
Domus Admin, a full integrated ICT Platform
Hans Claerhoudt, ICT
Admin
14:15 – 14:40
Serving quality meals
Beni Van Dam, Unilever Food Solutions
14:40 -15:10
HR Management
Ronald de Buck
15:10 – 15:30
Networking & Refreshments
15:30 – 15:55
Communication strategy of WZC De Foyer
15:55 – 16:20
Discussion Groups with Q&A
16:20 – 16:30
Lessons we can learn
Nadja de Buck
Anne Tidmarsh
Felicity Elvidge
Francesca Sexton
16:30
Close
Partner,
Domus
Speaker Profiles
Organisation
Speaker
Kent County Council
Anne Tidmarsh, Director of Older People and Physical Disability
Anne qualified as a Social Worker in Holland. She moved to England in 1990
and started working for Kent County Council as a Care Manager. She worked
as Team Manager, District Manager and Head of Adult Social Services in a
variety of settings: Acute Hospital Care, Community Teams for Older People,
Learning and Physical Disability.
In 2009 she was appointed as Associate Director Strategic Integrated
Commissioning, a joint appointment between NHS Eastern Coastal Kent and
Kent Adult Social Services, this was a temporary role and Anne is currently in the
role mentioned above.
[email protected]
She has been the lead for her area on innovation and integrated working with
partner agencies in particular with health organisations. Anne leads for the
Council on Long Term Conditions, including Risk Stratification and Integrated
Teams, Dementia, End of Life Care and Assistive Technologies.
Anne has been involved in working with partner organisations in Europe for
some time. She has contributed to a publication on Tele-technological
developments following on from a seminar in Utrecht, Holland and is the lead
Director for Kent for the Interreg IVC CASA Programme.
Kent County Council
[email protected]
Felicity Elvidge, Quality Officer
Felicity is a Quality Officer for KCC and practiced as a registered general nurse
before joining KCC care management in 1995 where she developed a
particular interest in person centred practice development, particularly in the
context of vulnerable adults. Her subsequent role of Safeguarding Co-ordinator
for Adults provided further opportunities to explore the correlation between
good practice and positive service user experience, thereby informing her keen
contribution to practice development. Felicity went on to achieve her Social
Work degree, Practice Teacher Award and Post Graduate Diploma in
Interprofessional Health and Social Care and continues to contribute to the
published body of text on Good Practice and Safeguarding Adults.
Speaker Profiles
Organisation
Speaker
Kent County Council
Francesca Sexton, Commissioning Officer
Francesca joined Kent County Council as a Commissioning Officer within the
Accommodation Solutions Team in December 2012, having previously worked
in Estate Agency for 15 years. Being personally affected by dementia within
her family, she quickly took an interest in learning about the subject, and took
on the role as Dementia Lead within the Accommodation Solutions Team. This
has led to being involved with some fantastic projects such as the Excellence In
Kent project working with the Bradford Dementia Group, where she became a
qualified Dementia Care Mapper, and presented the project with the Bradford
Dementia Group at the International Dementia Congress.
[email protected]
Woon en Zorgcentra De Foyer vzw
She has also worked with Ladder to the Moon, and of course, was involved in
the recent secondment to Ghent Weverbos, with the intention of disseminating
the good practice learnt, and implementing this via the Strategic
Commissioning Accommodation Strategy.
Ronald de Buck, CEO
Master of business administration.
After some years in audit, Ronald became an independent consultant and
interim manager for nursing homes in Belgium. He made a number of
publications about the management of nursing homes, including a full version
of a quality manual and co-developed the software for an EHC. He gave more
than 200 lectures on various aspects of management of nursing homes.
[email protected]
Woon en Zorgcentra De Foyer vzw
Nadja de Buck, Communications Officer
Nadja has a bachelor degree in journalism. Her first job was as a management
assistant, but because of the lack of creativity needed, she felt the need for
something different.
[email protected]
In 2011 the opportunity came to work for WZC De Foyer as their
Communications officer. For the last three years, she has been designing
posters, takes interviews, films and edits small videos and manages the
company website. Currently Nadja is taking a two year course to obtain a
degree as graphic designer.
Speaker Profiles
Organisation
Unik-ld
Speaker
Sven Unik-id, Conceptual Designer
Sven graduated as a garden and landscape architect. Now he distances
himself from designs that are purely conventional. For him, each garden should
tell its own story. Conceptual designs are his main trademark. All his projects
and pieces of art have derived through that same approach.
[email protected]
M I I L D Zorgvormgeving
Nathalie Verdonck, Architect, Health Care Designer, Co-Founder
Graduated as architect in Ghent, 1994, Nathalie focuses on other people’s
wishes to reach the design of unique buildings that radiate their tastes and
desires. After 15 years of experience, mainly in renovation, she broadened her
horizon and discovered in 2006 a passion for colour and care. She quickly
became a frequently asked advisor for colour and care environment
optimisation. At the end of 2013, this topic became her main focus point.
Together with Inge Hens she then established M i i L D Zorgvormgevinig.
[email protected]
M I I L D Zorgvormgeving
Inge Hens, Architect, Health Care Designer, Co-Founder
Graduated as architect in Antwerp, 1998, Inge has been working as an
architect, contractor and project manager during her entire career, but also as
a commissioner. She therefore understands the wants and desires of all of the
different parties involved during smaller and larger building projects. Her main
goal has always been the result and quality of the end user. Since 2007 Inge
began designing, guiding and building of projects concerning healthcare. By
the end of 2013, she established M i i L D Zorgvormgevinig together with
Nathalie.
[email protected]
Speaker Profiles
Organisation
Speaker
MMD Pharma
Dagmar Rotsaert, Pharmaceutical Assistant
Dagmar works at MDD Pharma in Kortrijk, as a pharmaceutical assistant. She
works with the robots that produce individually packed medication for the
nursing homes. In the two and a half years that she's worked at the pharmacy,
Dagmar has learned a lot about the need for this kind of quality service for
medicine.
[email protected]
Domus Admin
Hans Claerhoudt, ICT Partner
Hans has worked in the IT business since 1981. He has a thorough knowledge of
ICT and has worked with elderly houses since the 90’s. After analysing the
market and not finding what he was looking for he decided in 2008, with
Ronald De Buck, to develop a complete new program for the sector starting
from the needs of the resident and not from the administration’s point of view.
[email protected]
Unilever Food Solutions
Beni Van Dam, Business Team Leader/Channel Marketing Manger
[email protected]
Beni has a master degree in marketing and works for 15 years at Unilever Food
Solutions, the foodservice department of Unilever. This in various roles within
sales and marketing. Currently he’s as business team leader and channel
marketing manager responsible for the institutional channel in Belgium.
He co-founded the Center for Gastrology in Belgium and organized various
symposia on Gastrology. He also facilitated the Center for Gastrology and
University of Ghent in 2 scientific studies at residential elderly carehomes in
Flanders to find evidence on the success of the culinary approach to the
problem of undernutrition.
EU INTERREG IVC CASA Project Team
Anne Tidmarsh
Felicity Elvidge
Email: [email protected]
Email: [email protected]
Francesca Sexton
Email: [email protected]
Dr Richard Curry, e-health Development Director
Email: [email protected]
Dr David Parry, CEO
Email: [email protected]
Kathy Vuillaume, European Project Manager
Email: [email protected]
Joanne Jenkins, Finance & Project Manager
Email: [email protected]
Clare Ansett, Events & Admin Coordinator
Email: [email protected]