3 - Voka

Sandra Vandorpe : Vice President Human Resources, Belgacom
Wim Van de Voorde: Change manager Human Resources, Belgacom
Laurence Hamer: Belgacom Employee Solutions Marketing Manager, Belgacom
Belgacom : Scope today
Homeworkingin
Phase
1 aantalNew
•TowersHet nieuwe werken
een
stellingen :
resto
Ambassador
plan
1. Stelling
2. Stemmen
Q3/2012
30/5
16/5
05/4
18/4
3. Discussie
Social media
Diversified
4.
Belgacom’s
view
Corporate
laptop
Homeworking Phase 2
16/9
01/10
Cafetaria
plan
devices
offer
Homeworking Phase 3
All
24/10
Lync 2013
Full
collaboration
2014
Lync 2013
Soft phone+ integr
mobile
Doc
Mgt
• Conclusie
Launch
Flex
Sensitivity : "Unrestricted"
Flexibility works
Flexdesk
pilot
Lync 2013
client
Share point
2013 / social
Time saving
account
Flexdesk
Towers
Stelling 1 :
Het Nieuwe Werken is een
modeverschijnsel
3/25/2014
3
Once…..
Stelling 2 :
Het Nieuwe Werken is vooral
een kost
3/25/2014
6
Our journey so far
2014
2013
wings
2012
Flexibility works
2011
march
CAO 2013-2014
KSQ people
Customer is king
Digital natives &
IT consumerisation
2010
Haasrode move
Flexdesk
Document mgt
Aurora
Digital natives
Social
collaboration
blueprint
State of the art tools
Engaging workplace
Q4
DWP digital work place program
We tell it our customers
We sell it to
our customers
Rethink within Belgacom:
5 corporate key drivers/benefits selected
Revenue growth
Practice what we preach
Customers
Use what we Sell
Dynamic & empowered
place to work
(& to buy from)
Image & Reputation
Operational
efficiency
Real estate optimisation
Mobility cost reduction
Productivity of workforce
Employee
engagement
Capacity to innovate
Open, driven
collaborative work force
Work any time, anywhere, any device
Enable a culture of trust,
empowerment & accountability
Support ambassadorship
Stelling 3 :
Het Nieuwe Werken is
Thuiswerken
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9
FLEX is more than homeworking!
in the office
We rethink the way
we work as a workplace
independent from time,
place and technology.
Flex embraces
at home
at customers
on the go
Technology
People
DW
P
all employees,
to benefit from the
initiative.
Workplace
NWOW@Belgacom:
by leveraging on our own technology make Belgacom a better place to work for and to do
business with
External social media
mobile printing
Trust
CYOD
Responsiblity
Lync for all
Social enterprise ( based
G2G
Efficiency
Collaboration,
,
Work-life balance
On sharepoint2013)
AnyDocs
Self-reliance
Mgt by objectives
TECH-NOLOGY
Ambassador plan (FR)
PEOPLE
DWP
Agile
Customer centricity
Engagement
WORK-PLACE
Technology = optimising means /tools
Mobility plan (FR)
Connect, collaborate,
communicate differently
& better
Homeworking
Flex desk
Workplace = organising the physical
environment, but also working conditions ( e.g.
flexible reward)
People = working together , culture
11
Time savings account (FR
Towers restaurant
But homeworking is an important aspect of NWOW!
Results presented 18th of
March 2014
Slide 12
Homeworking policy
•
This Homeworking Policy will allow employees with the appropriate job role and personal competencies, who have an
internet connection at home and an Ambassador Plan subscription, to work up to 40% of their work time from home, on
a voluntary basis and based on a principle agreement between manager and employee.
•
Eligible population: level 1, Sales and 2b (provided the adoption of an appropriate performance management system).
•
Each time the employee (with a Homeworking Agreement) wants to work from home, the N+1 has to agree upfront.
Registration in Outlook Calendar and e-absences.
•
Homeworking is not a right for the employee and it cannot be enforced by the N+1. The N+1 can define days on which the
employee can not work remotely. Homeworking can be combined with late arrival to/early departure from the office.
•
Homeworker has to open outlook calendar and professional contact details to all colleagues. Use of Lync mandatory
when working from home.
•
All regulations and policies remain applicable. Working time remains unchanged (no more, no less – working time
regulation as a guideline)
•
Working from home will not change anything to the employee’s remuneration (e.g. no change to the calculation of meal
vouchers, no additional premium or allowance)
•
Homeworking is covered by the work accidents insurance.
Homeworking results
Effects of Homeworking
•
•
•
97% perceives a productivity boost
90% feels a positive effect on company image
73% is a better Ambassador
•
68% of teamleaders confirm that homeworking has a positive
impact on results
79% of employees say to have clear discussions about when they
can (or not) do homeworking
•
No
40%
Yes
60%
Average of homeworking per week
9%
8%
23%
< half day
1 half day
1 whole day
20%
40%
1,5 day
2 whole days
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14
Stelling 4 :
Het Nieuwe Werken is enkel
voor grote organisaties
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15
Stelling 5 :
Het Nieuwe Werken is een HR
aangelegenheid
3/25/2014
16
FLEX is a X-company journey!
in the office
at home
We rethink the way
we work as a workplace
independent from time,
place and technology.
Flex embraces
at customers
on the go
Technology
People
DW
P
all employees,
to benefit from the
initiative.
Connect – Collaborate – Communicate
Workplace
Technology
3/25/2014
Manage your “user adoption” pays off
Lync adoption
Sessions per month
IM Chat
KPI
Baseline (04/13)
result
November
November
increase
710.000
630.000
-11%
Videochat
1.117
3.100
+178%
Videoconferencing
2.096
6.700
+220%
Workplace –
Facilities translated our dream: Introduction of FlexDesk
Basic business case principle:
Balance between investment in
interior design versus investment
in people and IT.
Principles:
• Activity Based Working
• Desks, Lockers & Food: mutual respect
• Gradually new IT tools
With Activity Based Workplaces
And a new backpack of office tools.
optional
Laptop
Keyboard
Laptop
support
Screen
bag
headset
Locker: yes/paper: no
Homeworking
Ambassador plan
HR translated the dream:
Flexible rewards
Mobility
Time saving
Ambassador Plan in 2013
Internet Everywhere Maxi
Smart Ambassador
Unlimited national calls
Unlimited SMS/MMS
Proxi Comfort
Proximus Call to All Countries
No Limit National
No Limit Fix to Mobile
Happy Time International
Device
every
2 years
Belgacom TV
TV Everywhere
+ 1GB Internet Mobile
+ 1 GB Internet on GSM
5 GB
30 Mbps
Unlimited Wi-Fi
(Home + Fon)
98% of all employees has at least 1 product
Slide 24
Mobility Plan
Slide 25
Time Saving Account
To offer additional flexibility in end-of-career
arrangement by saving time trough out your career
Conversion
Selection
•
•
•
For all employees with undefined
term contract
Max 20 days per year
Choice in January for the concerned
year incentive
Years
X
Use of days
1)
Individual bonus or Sales Bonus
•
2)
13th month or End-year premium
•
•
X+1
10 years before legal pension (from
55 years)
Approval from N+1
Unused days are reimbursed
X+2
Years
Belgacom offer
Slide 27
Belgacom employee solutions offer
Creative remuneration & NWOW’s implementation mean
1
2
Belgacom Packs for
Employee for the
connectivity to be
mobile
Belgacom Mobile for
Employee for the
mobile
communication
3
4
Belgacom Devices
Belgacom Employee
for Employee for the Privilege Program
tools to be mobile
extra advantages
Slide 28
[email protected]
Example:
Belgacom
• Monthly subscription: € 46,20 (incl. VAT) (€ 38,18 excl. VAT)
(incl. VAT)
• Net value per year: 12 x € 46,20
of € 554,40:
Employer costs
Employee costs
€ 554,40
Salary increase for the employee
+ € 401,46
+ Payroll tax and additional charges (42%)
= Taxable basis
(€ 955,86 )
+ € 143,71
+ Employee's social security contribution (13.07%)
= Gross salary increase
+ Employer's social security contribution (35%)
offered by employer:
Internet Everywhere Maxi
subscription: 12 x € 38,18 (excl. VAT)
Benefit in kind at the charge of the employee *
Employer
costs
€ 458,16
€ 60
- € 60
(€ 1.099,58 )
€ 384,85
* If the benefit in kind is declared on tax slips, social security contributions are due. This benefit in kind includes VAT which
25/03/2014
Slide 29
the employer has to transfer to the Belgian State.
Stelling 6 :
Medewerkers wachten op het
nieuwe werken, er zal geen
weerstand zijn
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30
Manage ‘Change’
change management = making the “user adoption” happen
5 building blocks:
Change
Impacts
Overall story line
•
•
Set, brand and promote the aspiration
Explicit the “WIFM”
Population
impact analysis
(PIA)
Executive alignment
•
•
Know and manage your key stakeholders
Role model
Communication plan
•
•
Education plan
•
•
Risk&
Change
Enablement
What, why, when, how
Appropriate tone voice, transparent & repetitive,
build coherence
Increase the knowledge & literacy
Make people capable
Stelling 7:
Goede afspraken maken
goede vrienden.
Alles moet duidelijk
beschreven worden in regels
en policies.
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32
The New Way of Working for Belgacom
The new way of working is about
organizing
your business around your people
(employees, customers & partners)
Trust your employees with result
A new way of working will fit to the
oriented objectives, resulting in more
activity needs of
flexibility, productivity & efficiency, your people at any time & any place,
while your people become more
thanks to the right collaboration
engaged.
tools, independently from the work
environment.
[email protected]
3/25/2014
Stelling 8 :
In mijn bedrijf zijn we al
gestart met het nieuwe
werken of plannen we
binnenkort te starten
3/25/2014
37
Belgacom Engage is the start of
a journey,
we will guide you through.
www.belgacom.be/engage

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