DHL EXPRESS Express SHIPPING with the international Specialists National und international versenden – die wichtigsten Informationen für Sie im Überblick Express SHIPPING: IN 4 EASY STEPS DHL EXPRESS TAKES YOU AROUND THE WORLD 1. For over 40 years, we have pioneered the express business, providing a reliable service our customers can count on. And with our global network of 100,000 international specialists and 4 air hubs, we now connect more than 120,000 destinations in over 220 countries and territories on all continents. With dedicated people, state-of-the-art transport systems and by continuously improving our services, we support you to help make your domestic and international business a success. Join us and let’s take your business around the world! 1. 2. Select a product Select products and services based on your desired delivery time and requirements. Prepare your shipment The right packaging and documentation means your shipment arrives safely and on time. From Germany to the world Import From the world to Germany or a third country DOMESTIC Shipping inside Germany • DHL EXPRESS 9:00 • DHL IMPORT EXPRESS 9:00 • DHL DOMESTIC EXPRESS 9:00 • DHL EXPRESS 10:30 (to the USA) • DHL IMPORT EXPRESS 12:00 • DHL DOMESTIC EXPRESS 10:00 • DHL EXPRESS 12:00 • DHL IMPORT EXPRESS WORLDWIDE • DHL DOMESTIC EXPRESS 12:00 • DHL EXPRESS WORLDWIDE Delivery before close of business • DHL EXPRESS ENVELOPE Urgent documents up to 300 g • DHL ECONOMY SELECT 4. Process your shipment You can choose from a number of eSolutions to easily process your shipment online. Get support/ Find out more Our DHL Express customer service is happy to help with bookings, inquiries or special requests. formation Find detailed in and services ts uc od on all pr 1 express at www.dhl.de/ SELECT A PRODUCT EXPORT 3. Delivery before close of business • DHL IMPORT ECONOMY SELECT Day definite delivery • DHL DOMESTIC EXPRESS Delivery before close of business Same Day Services Domestic and worldwide, 24 hours per day, 365 days a year • DHL SECURELINE For maximum security • DHL JETLINE With the next optimal flight or train connection • DHL SPRINTLINE Fast direct door-to-door courier service Day definite delivery + We also offer a number of optional services. Find worldwide transit times at www.dhl.de/express/laufzeiten1 www.dhl.de/express/sameday1 SHIPPING AND BEYOND INCLUDED SERVICES: IT’S IN THERE! Benefit from the many services DHL Express automatically includes, such as: • Pick-up • Online track & trace • Standard customs processing • Standard shipping materials • Up to three delivery attempts • Storage up to 7 days in destination country • Optional delivery to Packstation for domestic express shipments • Money back guarantee 2 • Online billing via DHL e-Billing • DHL EXPRESS ENVELOPE: documents up to 300 g incl. GOGREEN MORE SERVICES UPON REQUEST Take advantage of our optional services for special shipping requirements, which are available in addition to our standard DHL Express service offering. For example: • Pick-up and delivery outside normal business hours, such as late pick-up or Saturday delivery • Transport insurance • Delivery notification • Various customs services • Dangerous goods formation Find detailed in rvices at se on all optional ess/ pr ex e/ www.dhl.d s 1 ce vi er -s le optiona • GOGREEN climate-neutral shipping Find detailed transport conditions at www.dhl.de/express/agb 1 2 2. PREPARE YOUR SHIPMENT Packaging Choose the right packaging to ensure your contents arrive undamaged. We can also offer you the right shipping materials that are easy to use, extremely robust and come in all shapes and sizes. Each DHL Express shipping solution has defined size and weight specifications. For example, international shipments up to 30 kg may have a maximum size of 120 x 80 x 80 cm (length x width x height). Find all the information you need at www.dhl.de/express/versand 1 Customs made easy IT’S ALL Online 3. 4. PROCESS YOUR SHIPMENT eSolutions MyDHL is your free online DHL Express portal to all of our express eSolutions. International exports made easy DHL OnlineShipping is available for the occasional shipper. It’s the quick and easy way to book your international shipment online and includes the option to pay by credit card if you don’t have a DHL Express account number. DHL Intraship is the online solution for regular shipments, walking you through each step of the shipping process. DHL Express provides customs support when you ship dutiable goods. We work closely with authorities around the world to provide you with comprehensive import and export services – from transit clearance/NCTS registration to advice and ATLAS registration. Contact us – we’d be happy to assist you! DHL Express customer service Important documents for dutiable goods DHL e-Billing offers you the Proforma or commercial invoices as well as export accompanying documents for goods worth €1,000 and up are required for all dutiable goods both inside and outside the EU. option of receiving your bills DHL ProView gives you a complete overview of all of your shipments from the last 90 days, regardless of whether they are exports, imports or third country shipments. e-Billing makes it easy online, free of charge. And you If you have special requirements or would like to integrate our services into another system, our sales representatives will be happy to assist you. Domestic Express Shipping Tel.: 0180 6 345 300-1* International Express Shipping Tel.: 0180 6 345 300-3* Same Day Customer Service 24 hours a day, 365 days a year Tel.: 0180 5 80 85 800** Useful links yDHL formation on M Find further in at ns s eSolutio and DHL Expres 1 ess/esolutions pr ex e/ .d www.dhl always have access to your bills from the last 12 months in the e-Billing portal, including direct links to the associated waybills. GET SUPPORT / FIND OUT MORE DHL Express offers even more shipping solutions for special needs. Our DHL COLLECT & RETURN service can handle your repair order processing. DHL MEDICAL EXPRESS specializes in the transport of medical supplies. And DHL BREAK BULK EXPRESS is a transport solution designed to group together many individual shipments in one country or one customs area to form a single shipment package for customs. Find out more about it at www.dhl.de/express/industrieloesungen1 DHL Import Express Online allows you to process your worldwide imports online.Your DHL Express account number is not displayed in order to prevent possible abuse. Track & Trace Find further information along with our customs clearance support brochure at www.dhl.de/express/zoll 1 GOOD TO KNOW Our customer service online www.dhl.de/express/kundenservice1 More customs information www.dhl.de/express/zoll 1 Download info sheets and guides www.dhl.de/express/downloads1 Online price calculator www.dhl.de/express/preisberater 1 MyDHL www.mydhl.dhl.com1 DHL e-Billing www.dhl.de/express/e-billing1 * M - F: 7:00am to 8:00pm, S: 7:00am to 4:00pm. Closed on German national public holidays. 20 euro cents per call from a German fixed line network; max. 60 cents per call from a German mobile phone network. ** 14 euro cents per minute or part thereof from a German fixed line network; max. 42 cents per minute or part thereof from a German mobile phone network. DHL EXPRESS customer service Domestic Express Shipping: 0180 6 345 300-1* International Express Shipping: 0180 6 345 300-3* * 20 euro cents per call from a German fixed line network; max. 60 cents per call from a German mobile phone network. DHL Express Germany GmbH Marketing Services Postfach 20 12 61 53142 Bonn www.dhl.de/express1 Status as of: 10/2014 Mat. no.: 675-601-405 Subject to change without notice; errors excepted. Printed on unbleached 100% recycling paper. For english content please switch the webpage language on the upper right side of www.dhl.de/express 1 www.dhl.de/express1
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