2014-2015 GSDSW Cookie Program Table of Contents Meet Coco! Welcome! A Letter from Product Sales Staff 3 Our New Cookie: Gluten-Free Trios 4-5 Service Unit Cookie Manager List 6 Getting Started 7 Safety 7 Conducting a Girl/Parent Session and Sample Agenda 8 Helpful SNAP Reports 9 Council Procedures: Initial Order 10 Initial Deliveries Locations 11 Council Procedures: Planned Orders & Returns/Exchanges 12 Additional Orders: East Locations 13 Additional Orders: West & Central Locations 14 Cookie Booths 15-17 Additional Help Days & Booth Bash 18 The 5 Skills and Leadership Outcomes 19 2015 Cookie Program Dates 20 2015 Quick Checklist for Troop Cookie Managers 21-22 Tools That Work! & How the Cookie Crumbles 23 COCO Cookie Command 24 Credit Card Payments 25-26 Who’s Who? Troop Profit Options 27 Council Procedures: How to Handle Money 28-30 Council Procedures: Final Reports 31 Council Procedures: Receipts 32 Council Procedures: Deposit Slips 33 Girl Recognitions 34-36 Troop Cookie Coordinator Name: Phone: Email: Service Unit Cookie Manager Name: Phone: Email: Cookie Program Opportunities and Tips 37 Girl Scout Shop Cookie Program Items 38 Gift of Caring Service Program 39 2015 Cookie Program Glossary 40 2014-2015 Product Sales Team 41 Notes 42 2 Council Product Sales Manager Aggie Reyes 800-895-7390 ext 219 [email protected] Council Administrative Assistant Jennifer Candelas 800-895-7390 ext 215 [email protected] Welcome Troop Cookie Managers Thank you for serving as your Troop’s Cookie Manager for the 2015 Girl Scout Cookie Program. The purpose of this manual is to provide you with information, tools, and answers to most of the questions about the Girl Scout Cookie Program. When you have a question, simply look up the topic in the Table of Contents and you’ll find your answer. If you cannot find the answer you seek in this manual, please contact your Service Unit Cookie Manager. Check out ABC/Interbake on its website at www.abcsmartcookies.com to find lots of FUN and INNOVATIVE activities for everyone to use throughout the Girl Scout Cookie Program. This year’s Girl Scout Cookie Program theme is Lead the Change! By participating in the cookie program your Girl Scouts are developing skills that can lay the groundwork for a lifetime of success. Plus, it’s a great way to think about the many ways the cookie program yields tangible results in support of the Girl Scout Leadership Experience. Volunteers help girls develop leadership skills while they engage in the Cookie Program by using these three Girl Scout processes: Girl-Led, Learning by Doing, and Cooperative Learning. Include the 10 essential elements for creating the Girl Scout experience: Family Welcomed; Experience Progression; Earning and Learning; Adult Support; Ceremony and Tradition; Expanding World View; Skill Building; Community Engagement; Leadership Development;and Belonging to a Big Sisterhood. Use The Girl’s Guide to Girl Scouting on how girls earn the Financial Literacy and Cookie Business badges and/or Daisy leaves. The Financial Literacy badges/leaves teach girls how to use money wisely and the Cookie Business badges/leaves help put girls’ financial literacy skills into practice. In addition to the life skills Girl Scouts gain from their hands-on participation, 100% of the proceeds generated from the Cookie Program stay in our council, including the portion that goes directly to the troop selling the cookies. Thank you for all you do to support this program that provides girls with “Skills for today...and tomorrow.” We wish you a successful 2015 Girl Scout Cookie Program! Aggie Reyes Product Sales Program Manager Jennifer Candelas Administrative Assistant 3 NEW! ABC Bakers Introduces l Scout Cookies ir G ee Fr n te lu G s o ri T ew N ips, and ut butter, real chocolate ch R Made with real pean grain oats. certified gluten free whole Do you know someone who has problems with gluten? Well, if you do, tell them they’re not alone — it’s estimated that three million people* have problems when they eat foods that contain gluten, which means the traditional Girl Scout Cookies® are off-limits for them. At ABC Bakers, we believe that everyone should be able to support the Girl Scout Cookie Sale. So we’ve developed a delicious new gluten free cookie and we’re welcoming a whole group of people to the sale. In fact, for some people, it could be the first time they’ve ever eaten a Girl Scout Cookie! Trios Trios Gluten Free are part of the 2014-15 cookie sale in a participating group of councils, so we can “pilot” the new cookie before it goes national. Your Girl Scout Council has chosen to take part in this exciting opportunity! * Source: American Journal of Gastroenterology, 2001, 2006. The GIRL SCOUTS name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES, THIN MINTS, TREFOILS, GIRL SCOUT COOKIE SALE, GIRL SCOUT COOKIE PROGRAM, and the Trefoil Design, are owned by Girl Scouts of the USA. ABC Bakers is an official GSUSA licensee. So what does “Gluten Free” mean? NEW! Gluten is a type of protein that is found in wheat, barley and rye. In people with celiac disease, eating certain types of grain-based products sets off a response in their small intestine. Celiac disease can affect both children and adults and as of this time, there’s no cure — but following a strict gluten free diet can help manage symptoms. People with Celiac disease have to stay away from most types of bread, cereal, cookies and crackers. The new Trios Gluten Free Girl Scout Cookies® don’t contain any gluten, but they do contain all the deliciousness of a Girl Scout CookieTM! A special sales process for a breakthrough cookie Since gluten free Trios aren’t being sold everywhere, you won’t find them listed on your order card. Instead, you’ll sell them to customers at booth sales and through direct sales only. The cookie packaging features a QR code, which directs people to a website for providing product feedback. These delicious new gluten free Trios Girl Scout Cookies: • Made with real peanut butter, real chocolate chips and certified gluten free whole grain oats • Produced in a dedicated gluten free facility • Contain no artificial flavors, no artificial colors, no high-fructose corn syrup, no palm oil and no hydrogenated oils • Made with real chocolate chips and real butter • Are available in a 5-ounce re-sealable foil pouch with 12 pouches per case • Certified gluten free by the Gluten Intolerance Group (GIG) Gluten Free Trios Girl Scout Cookies are just one more way you and your council are staying on the cutting edge, bringing people what they want in today’s world. So be sure to tell your friends and family about this new cookie. Because for lots of people, gluten free can mean freedom of choice! Service Unit Cookie Managers Service Unit Alpine Service Unit Cookie Manager Barbara Roberts East Amethyst Tasha Riddle East [email protected] Andrews Farah Couch East [email protected] Artesia Betty Garcia Central [email protected] Big Lake Alice Long East [email protected] Big Spring Jacqueline Riley East [email protected] Carlsbad Linda Dodd Central [email protected] Cotton Valley Roxanne Pretzer West [email protected] Desert Diamond Mary Helen Biel West [email protected] Desert Flower Barbara Franco West [email protected] Desert Mountain Iris Miraboto West [email protected] Ft. Bliss Katie Denes West [email protected] Ft. Stockton Laura Ontiveros East [email protected] Grant Tammi Windsor West [email protected] Hobbs Shawna Shaw Central [email protected] Indian Summer Kim Castillo West [email protected] Lovington Shawna Shaw Central [email protected] Luna Maria Ehlers West [email protected] Monahans Judy Russell East [email protected] Mt. Poppy Ginger Westrick West [email protected] Mt. Valley Mark Quintero West [email protected] Odessa Beulah Crabb East [email protected] Painted Desert Claudia Rupley West [email protected] Pecos April VanZandt East [email protected] Roswell Cheryl Martinez Central [email protected] Ruby Beth Curran East [email protected] Ruidoso Betty Stokes West [email protected] Seeking New Horizons Laura Guerra West [email protected] Seminole Mary Lou Sierra Central [email protected] Sierra Mary Helen Biel West [email protected] Stanton Tasha Riddle East [email protected] Stateline Julia Gomez West [email protected] Thunderbird Jessica Slayton West [email protected] Van Horn Carol Reynolds West [email protected] WSMR Mary Helen Biel West [email protected] White Spur Lisa Aguilar West [email protected] Winkler Gayla Brown East [email protected] 6 Region Email Address [email protected] Getting Started Getting Started: In addition to what you learned at training, you will need the 2015 Girl Scout Cookie Manual, Order Cards, and the Troop Goal Tracker. 1 Become familiar with the way in which the Girl Scout Cookie Program is conducted, read through the 2015 Girl Scout Cookie Manual. 2 Coordinate efforts with the Troop Leader, especially if the preparation and goal setting has already occurred. 3 Take into consideration the dates set by your Service Unit Cookie Manager and Council as you set troop deadline dates. 4 Schedule at least one troop meeting to inform the girls and parents before the sale begins. 5 Fill in important information (girls’ first name and last initial, troop number only) as well as sale dates on Girl Order Cards. Safety Before your girls ever begin selling cookies, everyone should learn all about our safety guidelines. Safety is one of the most important concepts that all adults must emphasize when working with the girls. 1 2 3 All girls selling must be registered Girl Scouts before they participate in the Girl Scout Cookie Sale. They must have a signed Parent Permission Slip turned in before they can receive Girl Order cards. When interacting with the public, girls should be identifiable as Girl Scouts by wearing a membership pin, official uniform, tunic, sash or vest, or other Girl Scout clothing. 4 5 Girl Scout Daisies, Brownies and Juniors must be accompanied by an adult at all times. Girl Scout Cadettes, Seniors, and Ambassadors (and older Girl Scouts not associated with a troop) who participate in door-to-door sales must be supervised by (but do not need to be directly accompanied by) an adult. Girls of all grade levels must always use the buddy system. Girls should learn and practice these personal safetyprotection guidelines: • Sell door-to-door only during daylight hours • Do not enter the home of a stranger or approach customers in cars • Do not carry large amounts of cash • A girl should not give out her telephone number and/or address to strangers • Minimum of two adults must be present at all times with the girls when Girl Scouts operate a Cookie Booth Girls can use electronic marketing, social networking, and group websites, to gather sale commitments from family, friends, and previous customers that are appropriate for their age level. 7 Conducting a Girl/Parent Session Try a Sample Agenda As the Troop Cookie Manager you are responsible for informing the girls and parents in your troop about the Girl Scout Cookie Program. Set your informational date and make it FUN! The more fun you make it, the more motivated your girls (and families) will be. When thinking about what you would like to cover during your cookie session, remember there may be parents who have never participated in the Girl Scout Cookie Program and some who have participated for multiple years. If you need help organizing and conducting a parent informational session, contact your Service Unit Cookie Manager who may be able to assist you with the meeting or suggest a mentor leader from within your Service Unit to assist you. For more resources on troop training, go to www.abcsmartcookies.com Sample Girl/Parent Agenda Benefits of participating in the Cookie Program Using e-mail effectively in the Cookie Sale 5 key skills that will serve girls for life – goal setting, decision making, money management, people skills and business ethics Troop proceeds Girl recognitions Visit COCO at abcsmartcookies.com where girls can enter their goals and register to do Online Marketing Cookie Booths Where, when and how many cookie booths your troop wants to do Being courteous and polite Booth Sale etiquette Setting troop and individual sales goals COCO at www.abcsmartcookies.com Cookie Money Safety What the troop wants to do with their proceeds How and when to collect money and when it’s due to the troop Procedures on how to accept checks Adults signing for cookies and their payment obligations Review Safety-Wise and talk about how girls sell safely. Possibly do some role playing to see if girls know how to handle themselves in different situations. Important Dates Start and end dates Adhering to deadlines will make for a smooth and fun cookie program GIRLS CONTINUE TAKING ORDERS THROUGHOUT THE SALE What is due and when it is due When cookies will be available Initial orders and Planned Orders Other Important Notes Importance of parent/guardian support. Don’t overcommit when placing an order for cookies. There are lots of opportunities to get more cookies throughout the sale. If time permits, do some kind of fun activity related to the Girl Scout Cookie Program. The Cookies Taste the sample cookies provided Get familiar with all of the cookie varieties Cookies are $4.00 per package 8 Helpful SNAP Reports Helpful Summary Reports to use throughout the Girl Scout Cookie Program: SNAP allows you to run a variety of reports to review information about your cookie sale. Reports are located under the Reports menu and are generated in real time, which means that as soon as you enter information, you will be able to view the current information via the reports. Troop Balance Summary Girl Balance Summary This report informs troop of all cookies received/transferred as well as showing troop proceeds and what needs to be remitted to the council. This report should show a $0.00 balance due at the end of the sale (unless troop has a Girl Red Flag). The Troop Cookie Manager will input in SNAP what money has been paid by the parent for each girl. This report should show a $0.00 balance due at the end of the sale for each girl. This report MUST be completed to ensure recognitions for the girls are correct. Girl Cookie Totals Summary If a girl owes, this report will help us in the documentation of what has been paid and what is still showing as outstanding. If it hasn’t been done correctly, recognitions will not be correct. This report keeps track of all cookies received by each girl. All cookies sold should be credited to girls (this report should equal the number showing on the Troop Balance Summary). Recognition Order Summary by Girl This report shows what recognitions have been earned by the girls (after all cookies have been transferred to the girls). This will also ensure you have inputted all manual patches into SNAP (DO NOT ENTER PATCHES IF THEY HAVE NOT BEEN EARNED) Transfer Order Summary This report shows all cupboard to troop, troop to troop transfers, etc. Track Cookie Share This report for tracking number of packages collected for Gift of Caring. 9 Council Procedures: Initial Order Placing an Initial Order Troops need to have their initial order in the SNAP web site by December 16, 2015. Troops should hold a meeting with their families to go over their 2014 total cookie sales and set a troop goal down to individual girl level. New troops will be given an average to work with. The initial order may be rounded up to include cookies for future booth sales. However, NO cookies may be returned. Once troops agree on their initial order, enter the order in SNAP. Reminder: Cookies are order by the case (twelve boxes of cookies). *If you need help determining how much to corder, contact your ServiceUnit Cookie Manager Choosing a Delivery Time Troops will be able to log in to SNAP to select the time that they would like to pick up their initial cookie order. Placing an Initial Order Cookie delivery will take place between January 12-17, 2015. Refer to page 8 for times and locations. In preparation for delivery, you will need to take the total of your “initial” order only to determine how many vehicles are needed to pick up the troop order. Have your vehicles empty and ready to be loaded. If you are using more than one vehicle, the largest vehicle will be first in line and other vehicles will run beside that vehicle. If in doubt, bring an additional vehicle. It is better to take home an empty vehicle than to not have enough room. Arrival Time Please try to arrive at your delivery site as close to your assigned time as possible to get everyone in and out. With your cooperation, the process will run smoothly. Allow at least 30 minutes on-site to complete your pick-up. Please realize that in case of bad weather, an alternate time may need to be scheduled. Cookies by the Carload Use this guide to determine how many cases of cookies will fit in your vehicle. The amounts assume the car will be empty except for the driver, and counter. Safety note: Avoid bringing cookie cases and girls in the passenger area of a vehicle at the same time. Car Type Number of Cases Compact Car 23 Hatchback Car 30 Mid-Size Sedan 35 Sport Utility Vehicle 60 Station Wagon 75 Mini Van (seats in) 75 Pick-up Truck (full Bed) 100 Important: Once your vehicle has been loaded and you have signed for your cookies, you are responsible for those cases. Please note any discrepancies before you sign for the cookies. 10 Initial Deliveries: Locations “Initial” Cookie Order Delivery Information below. Sales start Saturday, January 17, 2015 Tuesday, January 13, 2015 Wednesday, January 14, 2015 (cont.) Alamogordo Service Center 1012 Oregon Ave. Alamogordo , NM 88310 Las Cruces Service Center 225 E Idaho Ave., Ste. #9 Las Cruces, NM 88005 Ruidoso 304 Joe Welch Drive Ruidoso, NM 88346 Deming Service Center 721 Granite Deming, NM 88030 Roswell Service Center 1307B E College St. Roswell, NM 88201 Silver City Service Center 302 W 11th St. Silver City, NM 88061 Big Spring 5214 Wasson Road Big Spring, TX 79720 Thursday, January 15, 2015 Monahans TBA Big Lake (includes Ozona) 704 N. Utah Avenue Big Lake, TX 76932 Pecos 1926 S. Hackleberry Pecos, TX 79772 Wednesday, January 14, 2015 Alpine 103 E. Lockhart Alpine, TX 79830 Andrews 300 NE 6th St Andrews, TX 79714 Fort Stockton 1672 Spur 194 Fort Stockton, TX 79735 Eunice 1100 Ave Q Eunice, TX 88231 Friday, January 16, 2015 Hobbs Service Center 522 E Broadway Hobbs, NM 88240 Midland Program Center 901 W Dengar Midland, TX 79707 Lovington 211 E Washington Lovington, NM 88260 Saturday, January 17, 2015 MS Doss Center 100 SW 12t Seminole, TX 79360 El Paso Central Freight Lines, Inc. 8820 Castner El Paso, TX 79907 Artesia Service Center 2703 W Main Artesia, NM 88210 Odessa Activity Center 5217 N. Dixie Blvd. Odessa, TX 79762 Carlsbad Service Center 409 S Alameda Carlsbad, NM 88220 11 Council Procedures: Planned Orders & Return/Exchange Cookie Policy Planned Cookie Orders: Deliveries January 20 - February 27, 2015 All planned orders must be handled between the Troop Cookie Coordinator and the council. The council will review the order and approve to the specific cupboard. All additional orders count toward girl recognitions. Important: Troops in the West & Central Region are REQUIRED to enter a planned order into SNAP by 10 AM the day prior to delivery to the specific cupboard. When entering the planned order, you will specify the delivery location, date, and time.. Troops in the East Region are REQUIRED to enter a planned order into SNAP at least two days (48 hours) prior to delivery to the specific cupboard. When entering the planned order, you will specify the delivery location, date, and time. If a troop attempts to pick up cookies without prior planned order in SNAP, they will be turned away. Remember to look at the suggested size of vehicle for the correct number of cases you are picking up. Troops MAY NOT return or exchange cookies at the cookie cupboards. Example: Here is an example of how many cases you might want for one booth sale. Remember that each booth is unique and this is just an example: 6 Caramel Delites, 6 Thin Mints, 3 Lemonades, 3 Shortbread, 3 Peanut Butter Sandwiches, 3 Peanut Butter Patties, 3 Thanks-A-Lot, and 2 Cranberry Citrus Crisps. Return/Exchange Policies THERE ARE NO RETURNS OR EXCHANGES ON ANY COOKIES PICKED UP FROM THE COUNCIL. ALL COOKIES ORDERED BY THE TROOP WILL BE THE TROOP’S RESPONSIBILITY. You may need to have more than one cookie booth to sell ALL of your troop’s cookies. Transfer of Cookies Transfers of cookies between troops must be handled by the Service Unit Cookie Manager, and reflected on the final reports. Receipts are to be issued and signed by both troops. Transactions need to be entered into SNAP. WHAT DO I DO WITH DAMAGES!? Damages will be exchanged through the council cupboard. Damaged packages are not unusual. When opening a case, remember you are the quality control. Remove all damaged packages. Do not deliver damaged boxes to customers. 12 Additional Orders: East Region Weekly Delivery Locations To be delivered on the days listed below unless otherwise indicated. Tuesdays: Big Spring, 5214 Wasson Road, Big Spring, TX Big Lake, 704 N. Utah Avenue, Big Lake, TX Kermit, 348 Van Street, Kermit, TX Midland Service Center, 901 W. Dengar, Midland, TX - Hours: 12pm to 3pm & 5:30pm to 7pm Odessa Service Center, 5217 N. Dixie Blvd, Odessa, TX - Hours: 10am to 5pm Wednesdays: Andrews, 300 NE 6th Street, Andrews, TX Hobbs, Lovington & Eunice, 522 E. Broadway, Hobbs, NM Seminole, 100 SW 12th Street, Seminole, TX Thursdays: Monahans, TBA Pecos, 1926 S. Hackberry, Pecos, TX Alpine, 103 E. Lockhart, Alpine, TX Fort Stockton, 1672 Spur 194, Fort Stockton, TX Fridays: Midland Service Center, 901 W. Dengar, Midland, TX - Hours: 12pm to 3pm Odessa Service Center, 5217 N. Dixie Blvd, Odessa, TX - Hours: 10am to 5pm ***Please remember that the leaders that are distributing cookies at the cupboards above are volunteers that have other responsibilities just like everyone else. Please be mindful and respectful of their time.*** 13 Additional Orders: West & Central Region Weekly Delivery To be delivered on the days listed below unless otherwise indicated. Tuesdays: Alamogordo Service Center, 1012 Oregon Ave., Alamogordo, NM El Paso Service Center, 9700 Girl Scout Way, El Paso, TX Hours: 10am to 1pm & 2:30pm to 6pm Roswell Service Center, 1307B E College, Roswell, NM Ruidoso - 304 Joe Welch Drive, Ruidoso Downs, NM Wednesdays: Artesia Service Center, 2703 W. Main, Artesia, NM Carlsbad Service Center, 409 S. Alameda, Carlsbad, NM Deming Service Center, 721 Granite Deming, NM El Paso Cupboard/Central Freight, 8820 Castner El Paso, TX - Hours: 4pm to 6:30pm Las Cruces Service Center, 225 E. Idaho Ste #9, Las Cruces, NM Silver City Service Center, 302 W. 11th Street, Silver City, NM Thursdays: El Paso Service Center, 9700 Girl Scout Way, El Paso, TX Hours: 10am to 1pm & 2:30pm to 6pm Fridays: El Paso Cupboard/Central Freight, 8820 Castner El Paso, TX - Hours: 4pm to 6:30pm Animas/Lordsburg, NM (bi-weekly based on size) - TBA ***Please remember that the leaders that are distributing cookies at the cupboards above are volunteers that have other responsibilities just like everyone else. Please be mindful and respectful of their time.*** 14 Girl Scout Cookie Booths Cookie booths are girl-operated direct sale opportunities where customers from the general public can purchase cookies from troops. Booth sales are only allowed between January 24th and March 1st. All Girl Scout grade levels are allowed to participate in booths. Adequate adult supervision is required at all cookie booths. Any supervising adults must be a registered Girl Scout. Cookie booths are a troop activity. They must be organized by the troop leader or troop cookie manager through SNAP. All girls in the troop must be offered the opportunity to participate. Cookie booths are arranged and scheduled by the Product Sales Committee and Product Sales Department and are entered in SNAP by the council. All cookie booths in SNAP are available to all troops in the council. It is imperative that the ONLY people securing booths are the Product Sales Committee and the Council. By contacting a business to arrange a cookie booth, you could be jeopardizing future Girl Scout cookie booth opportunities. Booth specific information Most cookie booth time slots will show specific information in the Notes section of SNAP regarding the location of the booth within the store, if it is indoors or outdoors, and what you may need to bring with you. Do not contact council-arranged businesses with questions about booth time slots. Please contact Product Sales Department with any questions. Canceling a council-arranged booth If you need to cancel a council-arranged cookie booth, you must do so at least 48 hours in advance in SNAP, this gives other troops an opportunity to sign up for the time slot. If you have to leave early please contact your SUCM. Canceling or leaving eatly can result in a Booth Citation if done over three times. This may cause you to forfeit all future booths for your troop. Illegal Cookie Booths You cannot sell cookies out of the trunk of your vehicle in a parking lot or abandoned lot, for the safety of the girls. If you or one of your parents is caught selling out of the trunk of their car, you will be given a verbal warning the first time. The troop and the parent will be reminded of proper booth procedures. If you do it again, you may lose future cookie booths for your troop. Tagalongs are not permitted at cookie booths. A tagalong is defined as any child not registered with Girl Scouts. Tagalongs will not be permitted to participate in Girl Scout troop or group booths. Tagalongs are not covered by the Girl Scout insurance and thus create an uninsured risk of liability for the council and its members. Adults who have a tagalong with them may NOT be considered for the adult/girl ratio. Parent/Guardian Cookie Booths This is a booth that a parent/guardian can have with their daughter(s). You cannot have another girl scout from another family. Troop Booth After a troop secures a booth in SNAP, they can set up outside that business for their allocated booth time. Two registered female members must be at the booth at all times. Registered dads can also go, but a female has to be with the girls at all times. 15 Girl Scout Cookie Booths Church/School Booths Booth secured by troop leader whose daughter(s) attend said church/school and is done after school or during a game. Permission must be given by appropriate office personnel. Lemonade Stand A table or wagon in your own yard with your own Girl Scout cookies for passing public to buy. 2015 Cookie Booth Scheduler Dates Round 1 - January 3rd at 9am MST Troops may sign up for 4 time slots in SNAP. *Leaders have 24 hours to do so* Round 2 - January 10th at 9am MST Troops may sign up for 4 additional time slots in SNAP *Leaders have 24 hours to do so* Round 3 - January 15th at 7pm MST Troops may sign up for 4 additional time slots in SNAP *Leaders have 12 hours to do so* Round 4 - January 16th at 7am MST Troops may sign up for any remaining time slots at any location 16 Girl Scout Cookie Booths Cookie Booth Tips If you are the first troop at a booth sale site, always check in with the store manager before setting up your cookie booth to let her/him know you are there and to verify that you are setting up in the right space. Do not ask the place of business for change. Girls make eye contact with the customer and ask, “Would you like to purchase Girl Scout cookies?” Be prepared to share your troop goal and how proceeds will be used. Always thank the customer, whether or not a purchase is made. Ask customers on their way out of the place of business. Never badger customers.□ If one variety is not selling as well as the others, open a package, break the cookies into bite-size pieces and let customers take a small sample. This may spark interest among customers and increase your sales (your troop will be responsible for paying for the package that was opened to taste). It is a good idea for troops to purchase a counterfeit detection pen and to teach girls the skill of checking for counterfeit bills. Secure your money to prevent loss and/or theft. Have the Emergency Procedures card on hand. You can get this from your Troop Leader. If accepting checks, the following is required: name, address, phone number and driver’s license number along with expiration date (please check the customer’s driver’s license). Write in any missing information on the front of the check, i.e., driver’s license number and expiration date. NO counter checks or starter checks. Write your troop number on the front or back of the check. Cookie Booth Basics Girls should never run into the parking lot either to ask customers to purchase cookies or to play. Girls should be identifiable as Girl Scouts by wearing a membership pin, official uniform, tunic, sash or vest, or other Girl Scout clothing. Keep cookies out of the sun and/or rain. CLEAN UP BEFORE YOU LEAVE and take your trash and empty cases with you. Remember, a Girl Scout always leaves a place cleaner than she found it! Your troop is financially responsible for all cookies signed out to the troop. If you have problems selling the cookies, please contact your Service Unit Cookie Manager immediately. Do not wait until the end of the sale to inform your SUCM. If your booth is double booked, please do the following: Remain calm – remember, girls are present and watching you. Contact your Service Unit Cookie Manager. Never involve the store manager. By doing so, you could cause the store to deny us the opportunity to sell cookies there again 17 Have at least two adults on site at all times. NO ADULT ONLY BOOTHS. □ Have at least two girls at each booth at all times (no more than four). □ Girls should do the selling and handle the money (age-appropriate skill builder). Adults should supervise younger girls. □ If it is raining, set up a canopy. Do not set up inside the store unless you have permission from the store manager. □ Do not keep your car at the booth site – it should be moved immediately after unloading/or loading. □ DO NOT LEAVE ANY TRASH when closing down your booth. □ Pets, animals, tagalongs; adults or girls smoking; or other food or chewing gum should not be at a booth. New This Year: Additional Help Days Below are additional help days to assist you in specific topics related to 2015 Girl Scout Cookie Program. Product Sales Staff Members or experienced Cookie Program Volunteers will be on hand to assist you with any questions you might have. You must RSVP to Jennifer Candelas at [email protected] or by phone at 800-895-7390 ext. 215. If there are no RSVPs for a paricular day, they will be cancelled. You will be notified of location and time once you have reserved your place. All help days will take place in multiple locations throughout our council (to be named at a later date) during the hours of 10:00am and 12:00pm as well as between 4:00pm and 6:00pm. Initial Order and Securing Cookie Booths December 16, 2014 Planned Orders and Securing Cookie Booths January 6, 2015 Transfers and Finances February 3, 2015 Transfers, Finances, and Recogntion Orders March 3, 2015 2015 Booth Bash! Theme: Winter Wonderland On Saturday, February 7, 2015, we are holding our annual Booth Bash! This great event allows Girl Scouts to show their creativity by decorating their Cookie Booth with this year’s theme: Panda Palooza. Take a picture of your booth the day of the Booth Bash and submit it to [email protected] for your chance to win a gift certificate valid at any GSDSW shop! 1st Place: $75.00 Gift Certificate 2nd Place: $50.00 Gift Certificate 3rd Place: $25.00 Gift Certificate Your troop can win $500, for official rules visit gsdsw.org 18 The 5 Skills and Leadership Outcomes Everything girls do in Girl Scouting is designed to help them grow into leaders of courage, confidence, and character, who make the world a better place. The 5 Skills girls learn through the Girl Scout Cookie Program are an important ingredient in the Girl Scout Leadership Experience (GSLE). When combined with the 15 outcomes of the GSLE, girls are placed into a well-round environment to that will help succeed today and throughout their future. 1 Goal Setting Girls set cookie sales goals and, with their team, create a plan to reach them. This matters because girls need to know how to set and reach goals to succeed in school, on the job, and in life. Decision Making To learn more about the Girl Scouts Leadership Experience visit www.girlscouts.org/gsle The 15 Outcomes of the Girl Scout Leadership Experience Discover D1. Girls develop a strong sense of self. D2. Girl develop positive values. D3. Girls gain practical life skills. D4. Girls seek challenges in the world. D5. Girls develop critical thinking. 3 Connect Girls set cookie sales goals and, with their team, create a plan to reach them. This matters because girls need to know how to set and reach goals to succeed in school, on the job, and in life. Money Management Girls set cookie sales goals and, with their team, create a plan to reach them. This matters because girls need to know how to set and reach goals to succeed in school, on the job, and in life. C1. Girls develop healthy relationships. C2. Girl promote cooperation and team building. C3. Girls can resolve conflicts. C4. Girls advance diversity in a multi-cultural world. C5. Girls feel connected to their communities, locally and globally. People Skills 5 4 Girls learn how to talk (and listen!) to their customers, as well as learning how to work as a team with other girls. This matters because it helps them do better in school (on group projects, on sports teams, and on the playground) and later on the job. Take Action TA1. Girls can identify community needs. TA2. Girl are resourceful problem solvers. TA3. Girls advocate for themselves and others, locally and globally. TA4. Girls educate and inspire others to act. TA5. Girls feel empowered to make a difference in the world. 2 Money Management Girls act honestly and responsibly during every step of the cookie program. This matters because employers want to hire ethical employees—and the world needs ethical leaders in every field. 19 2015 Cookie Program Dates December/January Troop Cookie Managers train Girl Scouts and their families. Encourage girls to set goals. Tuesday, December 16 Troop Cookie Managers input initial orders into SNAP. Monday, January 10 Week of January 12 Saturday, January 17 Cookie Rallies Delivery to all areas Cookie Sale begins! Saturday, January 24 – Sunday, March 1 Cookie Booth Sales February 27 - March 1 National Girl Scout Cookie Weekend Saturday, February 7 Panda Palooza Booth Bash! Thursday, February 19 ACH Withdraw: 50% of initial order and 50% of 1st week planned orders Thursday, February 26 Sunday, March 1 No later than Thursday, March 5 ACH Withdraw: 50% of 2nd week planned orders Cookie Sale Ends Final paperwork due to Service Unit Cookie Manager Thursday, March 19 Final ACH: All remaining funds owed to council May 2015 Recognitions and Desert Dollars delivered to Service Unit Cookie Managers 20 2015 Quick Checklist for Troop Cookie Managers Before the Sale (November through January) Obtain 2015 Cookie Program Guide. Submit Troop Cookie Manager position description and ACH forms to the council. Attend a cookie training session. Have a parent meeting and share all information for the sale. Please go over booth etiquette. Verify that all girls in troop are registered; contact your Service Unit Registrar or Membership Manager with any questions. Collect Parent/Guardian Permission and Responsibility form for all girls that are participating. Make sure you stay in contact with your Service Unit Cookie Manager for assistance. Enter troop initial order into SNAP by midnight MST, December 16, 2014. Begin signing up for cookie booths , if desired. Print a copy of your Troop Initial Order report to use when picking up cookies. Login to SNAP and complete the following: Complete your user account information. Complete troop information. Add girls in your troop. Delete girls no longer in your troop. During the Sale (January through March) Make sure you transfer cookies from troop to girl, create planned orders, and record girl payments in SNAP in a timely manner. Distribute cookies and order cards to girls and parents, obtain a signed receipt after parent verifys the amount of cookies received. Give parent/guardian yellow copy of signed receipt. Contact parents to determine unsold inventory which can be used for booths or other girls in need of additional cookies prior to creating a planned order. Remind parents of selling techniques, encourage girls to do door-to-door sales with an adult. Collect money from parents on a weekly basis and deposit money into your troop account. Remember your first ACH withdrawal is Thursday, February 19th the second ACH withdrawal is Thursday, February 26th Note: troops will not be able to pick up more cookies until their first ACH is paid in full. Participate in booths, if desired. Our 2015 Booth Bash is Saturday. February7th This year’s theme is Winter Wonderland. Start entering Gift of Caring boxes beginning two weeks prior to the end of sale in SNAP. 21 2015 Quick Checklist for Troop Cookie Managers End of Sale (March through May) Place a recognitions order for your troop in SNAP. Make entries and changes as necessary in SNAP for troop. Collect all money owed from parents and make troop deposits. Please submit 2015 cookie sale survey. Verify that all cookies have been assigned and transferred to the girls in SNAP. Fill out discrepancy reports if needed Make arrangements with Service Unit Cookie Manager to clear your troop Make arrangements to pick up your recognitions from your Service Unit Cookie Manager and distribute to parents To ensure your troop is in good standing with the council, make sure you have the following paperwork for your Service Unit Cookie Manager: 2 copies of the Troop Balance Summary 2 copies of the Recognition Order Summary by Troop Discrepancy reports if necessary Complete with leader the End of Sale Report form On My Honor Date Saturday, January 17, 2015 ***Pre-selling consequences*** If a girl is caught selling/taking orders BEFORE Saturday, January 17th: �Proof must be provided that pre-selling is taking place (copy or picture of order card) �Once we receive proof the girl will NOT receive recognitions/credit for those cookies sold, however the girl must still deliver those cookies to the customers. 22 Tools That Work! What You Will Find Resource abcsmartcookies.com gsdsw.org abcsnap.com girlscouts.org/program/ gs_cookies/ Volunteer Essentials The Girl’s Guide to Girl Scouting Service Unit Cookie Manager Thursday, February 20 Who Benefits Fabulous grade-level specific resources for your troop,girls, and families along with information about cookies, clip art and reasons to participate in the Girl Scout Cookie Program Cookie information, resources (guide, forms, tutorials, girl recognitions and LOTS more) Girl Scouts, Parents, Troop Leaders, Troop Cookie Manager System for ordering cookies, tracking payments and sales Cookie Activity Pin, 411 On Online Marketing, 5 Skills, Girl Scout Leadership Experience and the list goes on Reference to use as needed – an encyclopedia to Girl Scout volunteering Information and requirements for earning the *Financial Literacy and *Cookie Business Badges/leaves - one for each year for all ages. Volunteer support, information center, mentor and coordinator for troops in your service unit Troop Cookie Manager (password and login required) Troop Cookie Manager, Troop Leader, Parents, Girls Girls will focus in on the use of technology to make this year’s Girl Scout Cookie Program more fun and successful Girl Scouts *Girls can earn one Financial Literacy and one Cookie Business badge or leaf each year. Girls can choose to earn badges for their grade level in any order. Girls do NOT have to earna Financial Literacy badge before earning a Cookie Business Badge or vice versa. Troop Cookie Manager, Troop Leader, Parents, Girls Troop Leader, Troop Cookie Manager All Girl Scouts earn badges, while Daisy awards are called leaves Troop Cookie Manager, Troop Leader How the Cookie Crumbles A Breakdown on the Cost of Cookies Girl Scout Leadership Experience - $2.25 Cost of Cookies - $1.01 Troop Proceeds - $0.60 Girl Recognitions - $0.12 Service Unit - $0.02 23 COCO Cookie Command Check out www.abcsmartcookies.com – COCO. This is the place where girls will find COCO Cookie Command – an interactive online experience for goal setting, sales planning and online marketing. With COCO,your troop and each girl can have their own customized online business center. Set Your Goals! Research shows that when girls set goals they reach them. Has your troop set a goal? Do all your Girl Scouts know the troop goal? Have your girls set their individual goals? Setting goals is easy, fun and inspiring! Girls may earn the Goal Getter patch by participating in this activity throughout the Girl Scout Cookie Program (going in and setting a goal and updating her progress). COCO Highlights for Girls Establish and track goals, and manage their own recognition achievements Create a plan based on the 5 Key Skills, including earning Skill Bling Encourage troop members through fun ‘cheers’ Reach their customers through customizable eCards, online email ordering, and contact management Build their own ‘executive summary’ of their cookie business NEW! A free COCOmobile app for girls participating in the Girl Scout Cookie Program. To use this app, Girl Scouts must have a valid username and password on COCO, available exclusively at abcsmartcookies.com. COCOmobile allows girls to sell Girl Scout Cookies and track sale progress right from their Apple mobile device (iPhone, iPad, iPod or iPod Touch)! This app containts features where a Girl Scout can: Can set and track goals Take and manage cookie orders See a summary of orders and item totals View nutritional information with product images Email confirmations automatically sent to customers upon new order or updates View recognitions, identify level achieved, track sales needed for next level and celebrate recognition achievement along the way Automatically sync with their online COCO information (available at abcsmartcookies.com) COCO Highlights for Volunteers Track each girl’s performance and her troop’s engagement Message girls to remind them of important troop events and sale activity milestones Access troop-level reporting to review sales performance (i.e. print out an excel report to track girl progress) 24 Credit Card Payments Why Credit Cards? The move to a cashless society has been a hot trend since 2005. According to a March 2010 report by Generator Research, the worldwide market for mobile payments will grow to $633.4 billion by 2014, up from $68.7 billion in 2009. The same report predicts mobile payment users will grow 600% to 490 million by 2014. This trend is here to stay! For consumers, the main benefit of mobile payments is convenience. Consumers also tend to buy more on credit cards. Allowing consumers the option to pay with credit cards will help grow your Girl Scout cookie sale. And today, accepting credit cards from a mobile phone is a simple process. Factors to Consider When Evaluating Vendors Transaction Features. By accepting credit cards with mobile phones, you can also facilitate a number of additional features. For example, you can email or text receipts to customers. Pricing. It’s important to not only consider the setup fees and monthly service fees, but also the per-transaction processing fees. The per-transaction fee is typically composed of two elements: 1) the base rate and 2) the processing rate When comparing vendors, estimate your sales to find out which option is best for you. Also include any costs associated with hardware for the option you are evaluating. Payment Security. Find a provider that is PCI (Security and Payment Card Industry) compliant and places a high priority on the security aspect of mobile payments. Hardware & Compatibility. Most credit card readers work with any popular mobile phone, but you’ll want to ensure the one you choose is compatible with both Apple and Android devices. Examples of Mobile Payment Vendors 1) Square (www.squareup.com) Free mobile credit card reader. No contract is required. 94% of GSDSW Troops used Square for our 2014 Cookie Program Swipe fee of 2.75% (One Price per Swipe) or $275/month (One Price per Month) If you type in the card information manually, the fee is 3.5% + 15¢. Customer signs with their finger and receives an electronic receipt via text or email. Users sign up online and install the app to begin accepting payments within minutes. Allows users to review sales history and resend receipts from an online dashboard. Fees are taken out of each payment as they occur, so there is no fee schedule. Troop would be responsible for all fees. 25 Credit Card Payments 2) Paypal (https://www.paypal.com/webapps/mpp/credit-card-reader) 3) PayAnywhere (http://www.payanywhere.com/) 4) Sage Payment Solutions (na.sage.com/sage-payment-solutions) 5) Intuit (www.intuit-gopayment.com/free-reader) Bottom Line Processing mobile payments is easy and will increasingly become the way consumers expect to manage transactions. Converting mobile phones into payment devices can offer convenience to consumers, streamline processes for girls and volunteers and grow your sale revenue. 26 Troop Profit Options Troop Profits Standard Troops receive $.60 per box of cookies sold. Opt-Out Opting out means the troop would NOT receive recognitions, they are choosing to receive an additional $.05 per box, so their profit would be $.65 per box. The girls will still receive patches, but the Troop Cookie Manager would have to order them in SNAP. If this option is selected, the entire troop must be in agreement. The girls and parents of each girl must sign the ‘Opt Out Recognitions’ form and MUST be turned in by March 5, 2015. Reap the Big Rewards If your troop completes all requirements to “Reap the Big Rewards.” They will receive $.65 per box. The Reap the Big Rewards option must be chosen by Troop Cookie Manager in SNAP. The Product Sales Department will review and verify that all requirements have been met. Refer to the Fall Product Guide for requirements on how to “Reap the Big Rewards.” Opting Out & Reap the Big Rewards If your troop meets all the “Reap the Big Rewards” requirements and chooses to Opt Out of getting recognitions, your troop will receive $.70 per box. The Product Sales Department will review and verify that all requirements have been met. Service Unit Profits The money earned by a Service Unit is a direct result of successful efforts made by every troop and Girl Scout registered in the Service Unit. The funds are not intended for adult recognition use. The Service Unit bonus is used: 1. To plan and implement programs for the girls in your Service Unit. 2. To help with the administrative cost of the girl program. Service Units earn $.02 per box sold in their Service Unit. Note: Delinquencies will be deducted from the Service Unit’s total sales. 27 Council Procedures: How to Handle Money Girl Monies 1. All participating girls must be registered with GSUSA and have a Parent/Guardian Permission and Responsibility Agreement turned into the Troop Cookie Manager prior to selling. 2. Payment is collected only when girls deliver cookies. 3. Girls may accept cash and/or checks made payable to “Girl Scout Troop #XXX” as payment for cookies. Girls should accept only preprinted checks with issuer’s address. It is required that girls record the telephone number and driver’s license number of the issuer on the face of the check. Council cautions against accepting out-of-state checks. 4. Checks need to be written for no more than $75. The council will not be responsible for any NSF checks more than $75. 5. Cookie program funds should be collected from girls and safeguarded by parents immediately. If the money/and or product is stolen, a police report needs to be filed immediately and the council needs to be notified immediately. Additionally, the loss needs to be reported to your private insurance carrier. Ultimately, the individual who lost the money/product is financially responsible for the loss to the council. 6. Cookie Program funds should be submitted for deposit to the Troop Treasurer, in their original form (e.g. cash and checks from customers), promptly and frequently. Parents must NEVER deposit Cookie Program funds into their personal bank accounts. Troops should receipt every transaction (e.g. cookies given to girls, money received from girls) for clarity and reconciliation. Troop Monies 1. Troops will deposit all Cookie Program funds into their individual troop bank accounts promptly and frequently as possible. 2. All troops will sign an ACH Debit Authorization Form, attach a voided troop check, and submit to GSDSW Product Sales Department by January 17, 2015. 3. Every troop must have a Troop Cookie Manager in order to participate in the 2015 Girl Scout Cookie Program. All Troop Cookie Managers must submit a signed Position Description to the GSDSW Product Sales Department by January 17, 2015. 4. All council proceeds will be collected from troops via ACH (Automatic Clearing House) debit. ACH is a nationwide electronic funds transfer network which enables banks to distribute electronic charges (debits) to bank accounts and to settle such entries. 28 Council Procedures: How to Handle Money Critical Dates and ACH Debit Schedule 1. Troops deposit sufficient funds into troop accounts in order for ACH direct deposits to occur on Thursday, February 19th, Thursday, February 26th, and Thursday, March 19th. In the event that troops do not deposit sufficient funds for the ACH debit to occur, the troop must contact the Product Sales Department at least two days prior to the scheduled ACH date and inform the Product Sales Department of the amount of funds available for withdrawal. 2. 50% of the balance due to the council for Initial Orders and 50% of 1st week of planned orders (gross sales less troop proceeds) will be debited from troop accounts on Thursday, February 19, 2015. 3. 50% of the second week of planned orders (gross sales less troop proceeds) will be debited from troop accounts on Thursday, February 26, 2015. 4. The full balance of council proceeds will be debited from troop accounts on Thursday, March 19, 2015. 5. A Discrepancy Report must be submitted to the GSDSW Product Sales Department for each delinquent girl or NSF check in order for the missing amount to not be taken by ACH debit. 6. Additional ACH debits will occur during all three payment periods to accommodate missed troops, troops with collection issues, and ACH returns. 7. ACH debits will continue until all council proceeds have been collected. 8. If the council is not contacted at least two days prior to the scheduled ACH debit, the council will debit the full amount due to the council and any and all bank charges incurred for processing the ACH debit without sufficient funds will be the troop’s responsibility. Returned Checks 1. Troops need to inform their banks, to only deposit checks once. The council will only be responsible for one NSF fee that the troop bank charges. 2. Should a check not be honored (e.g. non-sufficient funds, account closed, etc.), troops should forward the original or bank “legal copy” along with a Discrepancy Report to the Product Sales Department within 7 days of the return date for collection. 3. If the NSF check and Discrepancy Report is not submitted to the council within the 7 days, the troop will be held responsible for the total amount. 4. Council will attempt to collect the amount of the check, plus bank charges, through a succession of phone calls and letters to the issuer of the check. 5. All amounts not collected by the council will be forwarded to the council collection agency. 29 Council Procedures: How to Handle Money Parent/Guardian Collection Issues 1. Should payment concerns arise with a parent/guardian in the troop, Troop Leaders/Troop Cookie Managers are asked to document the situation and first try to resolve the issues within their own troops. 2. If problems persist, troops are asked to notify their Service Unit Cookie Manager as soon as possible. 3. If the matter has not been rectified by the end of the program, Troop Leaders/Troop Cookie Manager must submit a Discrepancy Report to the Service Unit Cookie Manager no later than March 5, 2015. This form must contain all pertinent information, a detail of collection attempts, signed receipts of all transactions and parent permission slip. 4. Unless a Discrepancy Report is submitted to the council, the troop will be held responsible for the total amount due. 5. Council will contact the parent/guardian and try to collect the debt. If the council is unable to make the collection, the debt may be referred to a collection agency, or brought to Small Claims Court. Tracking Sales 1. Each troop in GSDSW will use SNAP for the 2015 Cookie Program as its program management system. 2. All transactions must be done through SNAP to ensure accurate and real-time data. a. Troops will enter: i. Troop number, troop contacts, girl information ii. Initial order, planned orders, booth reservation iii. Girl cookie transfers, recognitions, & Gift of Caring b. All additional cookies obtained through weekly deliveries must be done through the planned order component in SNAP. Troop Cookie Managers are responsible for placing planned orders. Troops will acknowledge cookie pick-up by their representative’s printed name and signature on a council receipt. c. All troop-to-troop transfers will be entered into SNAP by the Service Unit Cookie Manager. The troop giving away the cookies will be responsible for completing the receipt and making sure both the giving and receiving troops have copies of the transaction. Both troops should retain their receipts for reconciliation purposes. d. GSDSW Product Sales Staff will record all ACH debits (payments) to allow for precise accounting of balances due. e. Once product is picked up from a weekly delivery, orders will not be edited nor can they be returned to council for credit against the amount owed by the troop. 30 Council Procedures: Final Reports Delinquencies Final paperwork is due March 5, 2015 to your Service Unit Cookie Manager. Complete the Discrepancy Report and attach the signed receipts for product and payment along with signed permission slip. Troops are NOT permitted to cover any outstanding money from a girl’s order. This is inappropriate use of troop funds. Final Troop Report and Evaluation DUE March 5, 2015 When providing your Final Troop Report and Evaluation, please ensure you provide your Service Unit Cookie Manager with the following items: Two copies of the Troop Balance Summary Two copies of the Recognition Order Summary by Troop Discrepancy reports if necessary The End of Sale Report form The only forms you will turn into the council will be the Discrepancy reports (if necessary), the new End of Sale Report form and surveys if you do not submit them online. A troop that does not meet with their Service Unit Cookie Manager to clear their troop will be considered delinquent. The troop will then need to make an appointment with the Product Sales Department staff directly. Troops with delinquencies may not be entitled to recognitions. 31 Council Procedures: Receipts Receipts Use receipts for all transactions. Keep a copy of all receipts! Cookies to a Girl Money from Girl MONEY AND/OR COOKIE RECEIPT TROOP#/NAME NO. OF CASES Girl’s Name NO. OF PKGS MONEY AND/OR COOKIE RECEIPT SU DATE VARIETIES 2/8/2014 TROOP#/NAME NO. OF CASES MONEY Girl’s Name NO. OF PKGS SU VARIETIES 6 THANKS-A-LOTS THANKS-A-LOTS 6 CRANBERRY CITRUS CRISPS CRANBERRY CITRUS CRISPS LEMONADES LEMONADES 1 6 DATE 3/1/2014 MONEY SHORTBREAD PAID THIN MINTS $567 3 PEANUT BUTTER PATTIES PEANUT BUTTER PATTIES 3 CARAMEL deLITES CARAMEL deLITES for 162 boxes 1 PEANUT BUTTER SANDWICH PEANUT BUTTER SANDWICH SHORTBREAD 4 THIN MINTS 12 18 TOTAL $ TOTAL 162 boxes RECEIVED BY Parent’s Signature TROOP# _________ RECEIVED BY Troop Manager’s Signature TROOP# 54331 RECEIVED FROM Troop Cookie Manager’s Signature TROOP# 40123 RECEIVED FROM Parent’s Signature TROOP# Transfer between Troops Gift of Caring Money MONEY AND/OR COOKIE RECEIPT TROOP#/NAME NO. OF CASES Girl’s Name NO. OF PKGS SU VARIETIES MONEY AND/OR COOKIE RECEIPT DATE 3/9/2014 TROOP#/NAME NO. OF CASES MONEY SU NO. OF PKGS VARIETIES THANKS-A-LOTS THANKS-A-LOTS CRANBERRY CITRUS CRISPS CRANBERRY CITRUS CRISPS LEMONADES PAID THIN MINTS $35.00 5 THIN MINTS For Gift of Caring 5 PEANUT BUTTER PATTIES CARAMEL deLITES 2/20/2014 MONEY LEMONADES SHORTBREAD PEANUT BUTTER PATTIES DATE SHORTBREAD 5 PEANUT BUTTER SANDWICH $ CARAMEL deLITES PEANUT BUTTER SANDWICH 15 TOTAL TOTAL 180 boxes RECEIVED BY Troop Manager’s Signature TROOP# 20123 RECEIVED BY Troop manager’s Signature TROOP# 20987 RECEIVED FROM Parent’s Signature TROOP# RECEIVED FROM Troop Manager’s Signature TROOP# 40123 32 Council Procedures: Deposit Slips Deposit Slips Ensure proper use of deposit slips when dropping off cash and checks at the bank Prepared By AND Deposited By Initials Girl Name for easy reference Check to ensure totals match in each field Troop # so bank has no questions as to who deposited money 33 Girl Recognitions Hard work deserves rewards! Congratulations to Kynlee 2014 Top Cookie Seller Girl Recognitions How does it work? The individual girl decides when setting her goal if she wants recognitions or Desert Dollars. Girls must choose from ONE category and NOT BOTH. Girl Recognitions and Desert Dollars are cumulative. When a girl reaches a specific level, she chooses all the recognitions up to that level OR Desert Dollars up to that level. Please choose Girl Recognitions or Desert Dollars carefully. There are no exchanges. Girls selecting Desert Dollars will receive patches as well. Girl recognitions are based on the number of boxes sold. The chart of girl recognitions can be seen on the next page as well as on the girl order card. Desert Dollars, as with any recognition, is individual girl recognition. They cannot be shared or given away. They will be issued with the girl’s name and expiration date. Desert Dollars can be used for Early Bird/On Time Membership registration, GSDSW Summer Day and Resident Camp, GSDSW Council Shop purchases, and GSDSW Event Registration. Desert Dollars will be given to the Service Unit Cookie Manager to be given to leaders with all other recognitions. ALL DESERT DOLLARS WILL EXPIRE SEPTEMBER 15, 2015. There will be no exceptions. Girl Recognition Delivery Girl recognitions will be delivered to your Service Unit Cookie Manager in May. Please make arrangements to pick up your troop’s recognition order promptly. Any recognitions not picked up 30 days after delivery to your Service Unit Cookie Manager will become property of the council and we cannot guarantee that your recognitions will be available at the council after those 30 days. Delinquencies If a girl is delinquent, she is not entitled to any recognitions. IF the delinquency is paid prior to the expiration of the Desert Dollars, the girl will receive the Desert Dollars that she has earned. 34 Cookie Program Patches Cookie Program Patches are a great way to enhance your Cookie Program experience. Program Patches can be done as a troop or individually with a Girl Scout and her parent. Program Patches are designed to help girls set goals, think about all aspects of the program and gain valuable skills she will carry with her the rest of her life. 35 Girl Scouts of the Desert Southwest RECOGNITIONS ARE CUMULATIVE! Polar Bear Wood Necklace Theme Patch 30+ Packages Dream Catcher Kit 105+ Packages 50+ Packages Journal 160+ Packages Achievement Bars Sunglasses AND Cross Body Zipper Bag Jump Rope AND Sport Bottle 205+ Packages 355+ Packages Pewter Figurine, Small Polar Bear, T-shirt AND Super Seller Patch Backpack 405+ Packages Starting at 500 packages, earned in 500 package increments * earned once at highest level achieved 300+ Packages www.girlscoutsksmo.org Star Bank AND Large Polar Bear 500+ Packages Photo Booth Prop Shop Kit AND Varsity Duffle 600+ Packages GS Membership and Towel 700+ Packages Chalkboard Nail Kit AND Polar Bear Ring Hoodie 800+ Packages 900+ Packages PICK A PLAN: Recognitions OR Desert Dollars Recognitions or Desert Dollars are cumulative! Girl must choose one for entire program. Embroidered Jacket 1,000+ Packages actual may vary Telescope with Name A Star Registry OR $75 gift certificate to Build-A-Bear ® 1,500+ Packages Apple iPad mini OR Microsoft XBOX360 ® with Kinect ™ Console ® ® 2,500+ Packages One Year Subscription to Netflix ® OR Portable DVD Bundle 2,000+ Packages Florida Trip (July 20-24, 2015) Nickelodeon Suites Resort AND Walt Disney World ™ 3,200+ Packages Packages Sold Desert Dollars Earned Packages Sold Desert Dollars Earned 30 Patch 600 $10 50 $5 700 $50 105 $5 800 $20 160 $5 900 $20 205 $5 1,000 $40 300 Patch + $10 1,500 $75 355 $10 2,000 $75 405 $10 2,500 $100 500 $10 3,000 $200 Cookie Program Opportunities and Tips There are a variety of opportunities to sell cookies beyond door-to-door sales and cookie booths. Cookies must be sold for $4.00 per package. Only 2015 cookies may be sold. The following pages provide ideas, tips and suggestions. General Suggestions Encourage girls to ask everyone if they would like to purchase Girl Scout cookies. The number one reason people don’t buy cookies is because they were never asked. Have girls suggest customers buy enough cookies to last until the following cookie season. A hot summer day is the perfect time for a frozen Thin Mint. Tell girls to always share their goals for selling cookies with customers. Have them decorate T-shirts, paint posters or make signs explaining their goals. Remind girls to save their order cards from year to year and contact previous buyers first. Offer free Girl Scout cookie recipes. Troops can print out the recipes at www.abcsmartcookies.com. Have girls reconnect with their customers toward the end of the sale. Customers may have eaten all their cookies and would like to purchase more to last until next year. Door-to-Door Sales Host a troop door-to-door sales party. Split into teams and walk door-to-door in designated neighborhoods, and then meet as a troop to celebrate the troop’s success. Consider recognizing each team for a unique accomplishment: most cookies sold, most cookies donated, best manners, best sales pitch, etc. Girls must wear their sash or vest, or display their membership pin over any outerwear at all times during door-to-door sales. Some cities have ordinances requiring this for door-to-door sales. Walkabouts: A “Wheely” Good Idea! A Walkabout is when a troop or individual girl creates a Girl Scout Cookie Mobile by decorating a wagon, sled, or any creative mobile unit that can be easily pushed or pulled and then taking their cookie sales on the road. Go door-to-door in your neighborhood selling cookies and have actual cookie boxes in hand. This does not include motorized vehicles and is not a cookie booth. Walkabouts must take place during daylight hours only and remember to have an adult with you at all times. Walkabout patches are available at all GSDSW shops. Can I have a Walkabout in a shopping center, park or other public area? No. In order to maintain good relationships with property managers, stores, and to be fair, only booth sales are allowed in non-residential areas. Can we do a Walkabout as a Troop at one of our meetings? Yes! What a fun outing for your Troop and a great way to help girls reach their goals! 37 Girl Scout Shop Cookie Program Items These items and much, much more are available from our Girl Scout shops to help kickstart your 2015 Girl Scout Cookie Program. Visit our website at gsdsw.org for a complete listing of our Girl Scout shops and their locations. 38 Gift of Caring Service Program Making a World of Difference, One Cookie Package at a Time For many years, Girl Scouts across the country have used Girl Scout cookies to show their appreciation for men and women in uniform. For various reasons, some customers do not want to buy cookies for themselves, or they only have a limited need. With Gift of Caring, they have a chance to give to others while supporting Girl Scouting at the same time. Girl Scouts of the Desert Southwest, in partnership with Fort Bliss, sends donated Girl Scout cookies overseas to deployed soldiers. The Gift of Caring Service Project is a wonderful way to show our soldiers we are thinking of them. After all, Girl Scout cookies are not only tasty, but a great American tradition! Recognizing Girls Every girl that sells at least eight boxes of cookies for the Gift of Caring Service Project will earn the Gift of Caring Patch! You sell the cookies, and GSDSW delivers! GSDSW will deliver all Gift of Caring boxes to Fort Bliss following the 2015 Girl Scout Cookie Program. Simply enter the number of Gift of Caring boxes under the “CShare” column in the Restock/Reorder section of SNAP begining three weeks before the end of the sale. Girls must sell AT LEAST eight(8) Gift of Caring boxes to earn this patch. For more information on how to participate in the Gift of Caring Service Program, locate any Girl Scout selling cookies this season or call Aggie Reyes, Product Sales Program Manager at [email protected]. 2015 Cookie Program Glossary ABC- One of two commercial bakers who is licensed by GSUSA to produce Girl Scout cookies, and is GSDSW’s baker. ACH Form – An “Automatic Clearing House” form filled out by troops to authorize Council to withdraw funds for product payment from the troop’s bank account. COCO – An interactive online experience for goal setting, sales planning and online marketing. Cookie Booths – Troops set up at businesses to sell Girl Scout cookies directly to the customers who were note solicited door to door. Cookie Cupboard – They are setup throughout the Council as cookie storage locations where you can pick up additional cookies after sales have begun. Desert Dollars- A cookie recognition earned by girls, based on the number of cookies sold. It can be used at any GSDSW council shop for shop items, membership fees, council events or camp. They cannot be traded for cash or transferred and must be used by expiration date. Discrepancy Report – Form used by a troop to document when parents have not completed the financial responsibilities they agreed to for the product they signed for. Five Skills –An important ingredient for girl leadership five key skills: goal setting, decision making, money management, people skills and business ethics. Gift of Caring – A program within the cookie sale that allows customers to buy cookies for soldier’s overseas. Initial Order- The first order for cookies placed by a troop. They are based on expected sales and placed prior to the beginning of the sale. Lemonade Stand – A table or wagon in your own yard with your own Girl Scout cookies for passing public to buy. Opt Out – Means the troop would not receive recognitions, they are choosing to receive an additional $.05 per box sold. The entire troop must be in agreement if this option is selected. Planned Order – An order placed with a specific cookie cupboard to pick up additional cases of cookies. SNAP – Online cookie ordering program to keep track of girls, sales, recognition and financial transactions. Product Sales Committee- A group of volunteers that receive support, guidance, and encouragement from the council. They have access to prepared materials prior, during and after meetings to remain knowledgeable about the status of product sales and the direction of the committee. Reap the Big Rewards- See flyer, if troop completes all requirements, they will receive an additional $.05 per box sold. Council verifies that requirements are met. Service Unit Cookie Manager – A team of volunteers appointed to coordinate, and oversee the product sales for troops in your area. Troop Product Sales Manager – The adult troop member responsible for coordinating the cookie program on behalf of your troop. 40 2014-2015 Product Sales Team Many thanks to our volunteer Product Sales Committee who helped strategize, plan and implement the 2015 Girl Scout Cookie Program: Product Sales Committee Members: Beth Curran – Midland, TX Beulah Crabb – Odessa, TX Bonnie Gipson – Alamogordo, NM Brianna Bitner – Roswell, NM Casey Bedford – Roswell, NM Ginger Westrick – El Paso, TX Gloria Santellano – El Paso, TX Linda Dodd – Carlsbad, NM Mark Quintero – El Paso, TX Mary Helen Biel – Las Cruces, NM Melissa Quintero – El Paso, TX Tammi Windsor – Silver City, NM Tasha Riddle – Midland, TX Tatum Roe – Odessa, TX Staff Representatives: Aggie Reyes – Product Sales Program Manager Diane Flanagan – Chief Executive Officer Jennifer Candelas – Administrative Assistant ABC Representative: Leslie Caballero-Hazel 41 Notes 42
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