ABB string inverters ABB string inverters Single and three-phase Single and three-phase Warranty program Warranty program Standard warranty (A) (A) Standard warranty We offer the Standard warranty level for customers outside WeABB’s offer the Standard level forcustomers customerscovered outside of normal servicewarranty area. Typically, of ABB’s service area.purchase Typically, acustomers covered under ournormal Standard warranty local inventory of under parts. our Standard warranty purchase a local inventory of spare The customer is responsible for the swap and spare parts. The customer is responsible for the swap and shipment to and from ABB for any units in need of repair shipment and from ABB for any in need of covered repair under the to warranty. The repair and units material is fully under the repair and material is fully covered during the warranty. warranty The period. duringthe thespare warranty period. Since parts or inverters are already on site, the Since thetospare parts invertersisare alreadyABB on site, the or urgency restock theorinventory reduced. will repair urgencynon to restock the inventory reduced. willworking repair or replace confirming units and isship units inABB good replace nontoconfirming unitswithin and ship units in good order back the customer 10-business daysworking of order back to ABB the customer within 10-business days of receipt at the repair depot. receipt at the ABB repair depot. The ABB string inverters The Standard Standard warranty warranty agreement agreement for from ABB includes: The Standard warranty agreement from ABB includes: includes: − Five (5) to ten (10) year parts warranty depending on − product Five (5) to tenmarket (10) year parts warranty depending on and product and shipment market of repaired units / parts within ten − Guaranteed − (10) Guaranteed shipment repaired days of receipt at of ABB repair units depot/ parts within ten (10) days of receipt ABB repair depot − Technical hotline for at support and troubleshooting Technical hotline for support and troubleshooting − Accessibility to global field service and partner network for − on-site Accessibility to global field service and partner network for troubleshooting and repair (fees may apply). on-site troubleshooting and repair (fees may apply). Assure warranty (B) (B) Assure warranty In addition to the Standard warranty benefits, the Assure In addition to the Standard warranty benefits, the Assure warranty level provides customers with expedited spare parts warranty(arriving level provides with three expedited parts delivery on site customers typically within to fivespare days). The deliverywarranty (arriving on typically three with to five days). The Assure alsosite provides thewithin customer re-installation Assure warranty also provides with re-installation support through either paymentthe of customer a fixed reimbursement support through either payment of a fixed reimbursement amount paid to the installer based on geographic location and amount paid the installeranbased on geographic location and product or bytodispatching ABB authorized service provider product or repairs by dispatching an ABB part authorized service provider to perform or replacement installation. to perform repairs warranty, or replacement part installation. Under the Assure customers receive the needed Underinthe Assure allowing warranty,one customers the needed parts advance, site visit receive to un-install the nonparts in advance, allowing onethe siterepaired visit to un-install the nonconforming unit and re-install or replacement conforming unit and re-install thehotline repaired replacement inverter. Access to the technical foror support and trouble inverter. Access to theoftechnical hotline forsupport supportand andlabor trouble shooting, the security replacement part shooting, the security of replacement part support and labor support combine to provide a complete response team that is support combine to provide complete response that is prepared to support you anyatime a warranty needteam arises. prepared to support you any time a warranty need arises. The Assure warranty agreement from ABB includes all the The Assure agreement from ABB includes all the attributes ofwarranty the Standard warranty agreement with the added attributesof:of the Standard warranty agreement with the added benefits benefits of: − Expedited advanced parts swap shipment (typically 3-5 3) − days Expedited advanced parts swap shipment (typically 3-5 to site) days to site) − Dispatched labour and material freight costs are included − Dispatched labour and material freight costs are included Warranty duration Warranty duration Product Product Worldwide exept North America North America Worldwide except North America North America Worldwide except North America 10 years from shipment 5 years from shipment 5 years from shipment 10 years from shipment 5 years from shipment Single phase string PV inverter Single phase string PV inverter Project TRIO 20.0 + 27.6 PRO-33.0 Project TRIO 20.0 + 27.6 PRO-33.0 n.a. n.a. 5 years from shipment 5 years from shipment 5 years from shipment 10 years from shipment 10 years from shipment 10 years from shipment 10 years from shipment 10 years from shipment All other three phase string PV inverter All other three phase string PV inverter Service levels ABB string inverters: PVI, UNO, TRIO, PRO Service levels ABB string inverters: PVI, UNO, TRIO, PRO Type Type 1 1 2 2 3 3 Product warranty Product warranty Additional services 1) Additional services 1) Standard warranty Standard warranty Assure warranty Assure warranty Response time uptime, etc. Response time uptime, etc. Standard duration (years) Standard duration (years) 5 / 10 5 / 10 5 / 10 5 / 10 1 to 20 1 to 20 Extended duration (years) Extended duration (years) 10, 15, 20 10, 15, 20 10, 15, 20 10, 15, 20 1 to 20 1 to 20 - - 97, 98, 99 97, 98, 99 Included Included Included Included - 10 2) 10 2) 3-53 3)todays 5 3 to 5 On a case by case basis On a case by case basis Remote support Remote support Included Included Included Included Included Included Where available Where available Worldwide Worldwide Over 60 countries Over 60 countries Available upon request Available upon request Technical availability (%) Technical availability (%) Corrective action Corrective action Response time (days) Response time (days) 1) Available upon request. A service contract is required 2) guarantee of replacement unit/parts once unit/part have arrived at ABB repair depot 1) Shipment Available upon request. A service contract is required 3) can typically ship of the part within 3 days, butonce allow additional days for receipt account for weekends, holidays and remote locations. 2) We Shipment guarantee replacement unit/parts unit/part have arrived at ABBtorepair depot For PRO-33.0 we are offering a material-kit for periodic fan-replacement. We offer the applies).for periodic fan-replacement. For also PRO-33.0 weworkmanship are offering a (fee material-kit We also offer the workmanship (fee applies). (A) Our Standard product warranty, including coverage terms and warranty limitations, is set forth in the Product Terms and Conditions of Sale. For complete warranty coverage information, requirements and product limitations relatingincluding to a specific product or service, pleaselimitations, refer to theiscontractual and conditions governing the of purchase sale of warranty said product or service. (A) Our Standard warranty, coverage terms and warranty set forth interms the Product Terms and Conditions Sale. Forand complete coverage information, The information setlimitations forth herein is a summation of,product and subject to, theplease terms refer and conditions governing the and purchase and sale of the product. Should any conflict this requirements and relating to a specific or service, to the contractual terms conditions governing the purchase andthere sale be of said productbetween or service. document and the and Conditions of Sale, Terms andto, Conditions Sale shall prevail. The information setTerms forth herein is a summation of,the and subject the termsofand conditions governing the purchase and sale of the product. Should there be any conflict between this document and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall prevail. (B) The Assure warranty includes all the benefits and coverage terms set as set forth in the Standard product warranty (see footnote A), but also provides the additional benefits of expedited advance partsincludes swap and dispatch labour and material freight costs. (B) The Assure warranty all included the benefits and coverage terms set as set forth in the Standard product warranty (see footnote A), but also provides the additional benefits of expedited advance parts swap and included dispatch labour and material freight costs. For more information please contact For more please contact your local information ABB representative or visit: your local ABB representative www.abb.com/solarinvertersor visit: www.abb.com/solarinverters www.abb.com www.abb.com © Copyright 2014 ABB. All rights reserved. © Copyright 2014 ABB. rightswithout reserved. Specifications subject to All change notice. Specifications subject to change without notice. 31-07-2014 Rev. A 31-07-2014 Rev. A A BCD.00515, 22-08-2014 Rev. Services Services
© Copyright 2024 ExpyDoc
