CLINIC INFORMATION SHEET Aboriginal Medical Service Western Sydney is an Aboriginal Community Controlled Medical Service and is run by local Aboriginal people for Aboriginal people. Our vision is to provide the highest standard of client care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all clients. We do not discriminate in the provision of excellent care and aim to treat all clients with dignity and respect. Name of Aboriginal Health Service Aboriginal Medical Service Western Sydney Co-op Ltd Street address 2 Palmerston Road MT DRUITT VILLAGE NSW 2770 Postal address PO Box 3160 MT DRUITT VILLAGE NSW 2770 Monday-Friday 9am-5pm. Consulting Hours Late opening hours for workers: Thursdays till 7 pm Closed Public Holidays and NAIDOC Day In hours phone number (02) 9832 1356 After hours care is provided by Sydney Medical Service Cooperative Limited. Their number is (02) 8724-6300. When required medical information can be shared with patient permission. After hours phone number Between 8am-9am after hours visits are not available however patients can call the 24 hours After-hours GP Helpline for telephone advice on 1800 022 222. Fax Numbers (02) 9625 4152 (General); (02) 8805 2162 (Clinical) Email Address [email protected] Website Address www.amsws.org.au KEY STAFF Chief Executive Officer Frank Vincent Deputy CEO/ Programs Manager Joanne Delaney Receptionists Tracey Riley and Elizabeth King TEAM LEADERS Operations Nurse Manager John Gallagher Chronic Care Joyce Davison Dental Kim Mafi Child & Family Health Carol Dorn Social & Emotional Well-Being Leanne Schuster Substance Misuse Dr Jenny James Health Promotions Sheilah Hure Public Health Unit and Research Dea Thiele GENERAL PRACTITIONERS General Practitioners Dr Penny Abbott, Dr Stephen Corbett, Dr Jenny James, Dr Judy Meldrum, Dr Jenny Reath, Dr Alison Taggart, Dr Wendy Thornthwaite, Dr Marguerite Tracy, Dr Tim Usherwood GP Registrars 1 - 5 GP registrars, changing every 6-12 months as part of their professional training to become GPs. They are fully qualified doctors who want to gain experience in Aboriginal health and are under the supervision of permanent GPs Services available Our teams provide primary health care including checkups, immunisations, pregnancy care, family planning, pap tests, pregnancy tests, diabetes checks, heart checks, child health, drug and alcohol counselling and treatment, minor surgery, social and emotional wellbeing care, sexual health care and community nursing. Dental services are available by appointment for Aboriginal clients only. We also have visiting specialists who are available to see Aboriginal clients after referral from the GP. Please see the poster at reception about these services. Some of the specialists available are: diabetes educator, naturopath/iridologist, ENT, paediatrician (medical and behavioural), chiropractor, CNC Hep B and C, podiatrist, rheumatologist, optometrist, chronic care nurse and smoking cessation counsellor. Please discuss this with your GP, Nurse or Aboriginal Health Worker if you have any questions. Page 2 of 4 New Clinic The AMS now runs a monthly immunisation clinic. The clinic runs on a Wednesday through an appointment system. Please see reception to book an appointment. GP services GPs generally see clients on a “first come, first in” basis. You are encouraged to ask for the GP of your choice and they will see you as soon as you are next in line and they are available. After 4pm you will be asked to see the next available doctor to allow more efficient management at the end of the day. There is also an appointment system for the following Doctors in the table below. All appointment bookings and enquiries must be made through Reception Staff. Clients need to arrive 15 minutes early, if you are late for your appointment you will be placed in the general queue. Please note there will be no appointments during school holidays. DAY Monday Tuesday Wednesday Thursday Friday If you require attention DOCTOR APPOINTMENTS TIME Dr Penny Abbott Dr Judy Meldrum Dr Jenny James Dr Judy Meldrum Dr Wendy Thornthwaite Dr Jenny Reath Dr Stephen Corbett Dr Alison Taggart urgent medical If clients have more urgent medical needs they will be seen by the first available doctor. If you believe you have an urgent problem, please tell the receptionist. You will be seen by the clinic Nurse who will start early management and decide how urgently you need to see the doctor. Examples of problems you should notify the receptionist about are chest pain, an infectious rash or a child with a high fever. Care outside normal opening hours Sydney Medical Service Co-operative Limited provides after hours care for clients of AMS. Locums working for the service are qualified general practitioners but are not AMSWS GPs. Patients are bulk-billed for home visits if they have a Medicare card. The phone contact for this service is 8724-6300. Deputising service hours are: Weeknights 6pm to 8am Weekends noon Saturday to 8am Monday 9:30am - 12:30pm 9:30am - 12:30pm 9:30am - 12:30pm 9:30am - 12:30pm 9:30am - 12:30pm 9:30am - 12:30pm 5:00pm - 7:00pm 9:30am - 12:30pm Public holidays 24 hours For all other emergencies ring 000 Between the hours of 8am and 9am patients can call the After Hours GP Hotline on 1800 022 222 to receive after hours care Bulk billing arrangements All GP and specialist medical services provided by the AMS Western Sydney are bulk billed. Your health care provider will notify you of any possible additional fees charged by external service providers. Home Visits Home visits by GPs, Nurses and Aboriginal Health Workers are available when required for clients living within a 10 km radius from AMS Western Sydney. Home visits may be required if a client is very ill and it is dangerous or inadvisable for them to leave their house. This is decided in consultation with the relevant Team Leader, GP, Nurse and the client. Page 3 of 4 Availability of Child & Adult Health Checks Full health checks by Aboriginal Health Workers, Nurses and Doctors are available – even if you feel well it is important to have regular check ups. Please let us know if you would like to get this done. Availability of longer consultations The length of your consultation with a GP will depend on the complexity of your health problems. GP consultations are usually between 10 minutes and 30 minutes, though sometimes longer consultations are required for clients with multiple problems. Specialist medical consultations are usually between 30 to 60 minutes, depending on who you are seeing. Receiving and returning telephone calls Doctors, Nurses and relevant Team Leaders and relevant Aboriginal Health Workers are available to take phone calls from clients if it is not necessary for them to see a doctor. Medical advice can only be given over the phone by a doctor or under advice from a doctor. Most calls are put through to the relevant Team Leader, or Clinic Nurse who will then give the message to the appropriate Doctor. If they are not able to take the call immediately the doctor will ring back when they are available. Please notify the Clinic Nurse or Medical Receptionist if it is an urgent matter. Follow up of test results Your doctor will let you know when the results of any test will be back, and whether you should come in for the results. If you have an important abnormal result and do not contact us for results we will try and contact you by telephone or by letter. However, this is not always possible due to out of date contact details and this can be dangerous for your health. Please ensure if you have tests done you make sure you get the results back. Reminder Letters We regularly send out letters to let people know when their check ups, pap tests or immunisations are due. Please let us know if you do not want to receive these heath reminders. Confidentiality The AMS Western Sydney places the highest importance on the confidentiality of your medical care and your medical notes and has strict procedures in place to ensure your confidentiality. Access to your health information You have the right to access your personal health information under the Privacy Amendment (Private Sector) Act 2000. If you have need of this please discuss with your treating GP. Feedback/Suggestions/Complaints If you have any feedback, concerns or comments about the medical care provided at AMS Western Sydney we encourage you to speak to us about this or put your comments in the Feedback box near Reception. Complaints can be addressed to the Chairperson of the AMS Western Sydney Board in writing to our postal address, or a to the CEO by “complaints” link on the AMSWS website or hand delivered to our address. If you wish to make a complaint outside the AMS Western Sydney this can be done through the NSW Health Care Complaints Commission on 02 92197444 or 1800 043 159. No Smoking Policy The AMS Western Sydney has a strict non smoking policy, including outside the front of the building and all the grounds within it. Also be sure your contact details are up to date by telling your Doctor or the receptionist if you have moved or will be going away. Page 4 of 4
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