User guide for IZON app

IZON App Guide
Need a little help? Choose from the following two options:
The Essentials:
Getting IZON Up & Running
The Scenic Route:
Everything About the IZON App
If you don't find what you are looking for in this guide, you can always press
the "?" icon on the login page of the app to contact Stem Support for help.
Support is available 7:00am -7:00pm M ST M onday through Friday
and 11:00am-7:00pm M ST Saturday and Sunday.
The Essentials:
Getting IZON Up & Running
1. Create a Stem Account
2. Adding an IZON Camera to Your Network
3. Making IZON Work with Your Wi-Fi Network
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Create a Stem Account
1. When you first launch the IZON App, select Create Account. Enter the
following information:
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•
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First name
Last name
Valid email address
Password between 5-13 characters
Your postal or zip code
B. Validating Your Account
Stem will send you a Validation Code by e-mail. If you don't get the validation
code right away, check the following information:
•
Make sure that your spam filter isn’t blocking mail from Stem or
"[email protected]"
•
Verify that the validation e-mail isn’t being sent to a Junk folder/mailbox
If you still don't have the validation e-mail after 20 minutes, touch ‘Done’ to
dismiss this view and then the "?" icon to call or e-mail Stem Support for help.
Hours of operation are 7am-7pm MST Monday-Friday. We'll respond as soon
as we can.
Once you receive your Validation Code, enter it in the box provided to log into
the app.
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2. Adding an IZON Camera to Your Network
A. Adding a New Camera Using a QR Code
1. In the “My Cameras” screen, touch the Add Camera icon in the active
window.
2. Two different Izon models will appear on the screen. Select either Izon View
or Izon to match the camera you will add to your account.
•
Please Note: At this point your camera should be plugged in. please wait until
the LED on the front of the camera begins to blink. This may take up to 90
seconds. Look at the front of the camera. If the LED is flashing
orange/green/orange/green, then select “Manual Set-up” and skip
ahead to point 6c
3. Selecting your camera will prompt the app to suggest connecting to the
same Wi-Fi network your iOS device is using.
To choose a different network, touch "Choose A Different Network" or "Manual
Setup" for instructions.
4. Press "Continue" and enter the Wi-Fi network's password. Make sure this is
correct and verified before you press ‘Go’ on the keyboard.
5. A message of instructions will appear. After reading the instructions, press
‘OK’. A QR Code (a square, blocky, digital pattern) will appear. Show this
code to your IZON camera. For best results, hold your iOS device parallel to
IZON about 7"- 10” away.
6. Once Izon reads the code, the LED light will go from blinking orange (the
blinking pattern for a 2.0 camera) or a blinking orange/orange/green/green
(the blinking pattern for an IZON VIEW), depending on your camera, to a
blinking GREEN. At this point, the camera will begin to communicate with our
server for up to 5 minutes. You do not have to point the camera at your iOS
device any longer. You will know when this process is complete when the App
changes to the following screen.
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And then to this.
B. If the QR Code Doesn't Scan Correctly…
Try the following troubleshooting options:
•
Distance - Make sure your iPhone, iPad, or iPod touch is about 7”-10” inches
away from your IZON and that it's directly facing the camera. Moving the
camera back and forth slowly in front of the camera can also help.
•
Glare - Adjust the position and angle of both IZON and your iOS device to
avoid any reflections or glare.
•
Reset IZON - If repeating this sequence still doesn't work, reset your IZON
camera and try again.
o
To reset your IZON, insert a straightened paper clip in the small pinhole
on the back of IZON, just above the where the cable connects.
WARNING: Never insert anything into the front of the IZON camera. That front
pinhole is the microphone - inserting anything there may damage IZON and
void your warranty.
o
o
o
After feeling a soft "click", push and hold the paperclip until the IZON
LED light turns off for a split second and then begins flashing
orange/green.
Release the paperclip. The LED will turn to solid orange for a few
minutes while IZON restarts and then starts blinking again.
After scanning the QR Code, activation should take about 2-5 minutes.
Any longer may mean that your Wi-Fi password was incorrect, or that
your network may not be fully compatible with IZON.
*If you continue having trouble using the QR code, touch the “?” icon and call
1-800-704-7186 or email [email protected] for assistance. We’ll
respond as soon as we can within normal operating hours 7am-7am MST,
Monday-Friday.
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C. Adding an IZON Manually Using Manual Setup
1. In the “My Cameras” screen, touch the Add Camera icon in the active
window.
2. Two different Izon models will appear on the screen. Select either Izon View
or Izon to match the camera you will add to your account.
3. Select your IZON. Then, it will instruct you to go to the Settings on your iOS
device. When in settings, click on Wifi, and join the STEM network. This pairs
your iOS device with the IZON for setup. Once there is a checkmark by the
STEM network, return
to the app and wait for the app to find your IZON, and then select your IZON.
4. Once your iOS device joins the STEM network and locates your IZON, you'll
see a still image of the camera's view. Touch the image to bring up a list of
networks that IZON recognizes. Please note: Only 2.4GHz networks will
display in this view.
5. Choose your main network and enter its password on the next screen. Make
sure the password is typed correctly in both boxes. Touch "Save".
6. You will then be instructed to leave the app and have your iOS device rejoin
your main Wi-Fi network. After you rejoin your network, return to the app.
IZON will join your home network and register with the server and be available
for use in just a few minutes. You should see a progress bar as this process
takes place.
7. If more than 10 minutes passes and IZON video is not available to you, your
Wi-Fi network password could be incorrect, or your network may not be fully
compatible with IZON.
TIP: Fixing It - If Your iOS Device Can't Find the STEM Network or IZON
a) Return to your iOS device Settings. For Wi-Fi, set it to OFF; then move
it back to ON. Select the STEM network again and return to the app.
b) If turning Wi-Fi on/off doesn't fix the problem, return to your iOS
device Settings and set Airplane Mode to ON. Then, set Wi-Fi to ON. This
will eliminate interference from your 3G signal. Return to the app and see
if this has resolved the issue.
c) If the above steps don't work, you may need to reset your IZON and
try again:
o
To reset your IZON, insert a straightened paper clip in the small pinhole
on the back of IZON, just above the where the cable connects.
WARNING: Never insert anything into the front of the IZON camera. That front
pinhole is the microphone - inserting anything there may damage IZON and
void your warranty.
o
o
o
After feeling a soft "click", push and hold the paperclip until the IZON
LED light turns off for a split second and then begins flashing
orange/green.
Release the paperclip. The LED will turn to solid orange for a few
minutes while IZON restarts and then starts blinking again.
After scanning the QR Code, activation should take about 2-5 minutes.
Any longer may mean that your Wi-Fi password was incorrect, or that
your network may not be fully compatible with IZON.
*If you continue having trouble using the QR code, touch the “?” icon and call
1-800-704-7186 or email [email protected] for assistance. We’ll
respond as soon as we can within normal operating hours 7am-7am MST,
Monday-Friday.
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3. Making IZON Work with Your Wi-Fi Network
A. Wi-Fi Network Names and Passwords
IZON Cameras with a blinking pattern of orange/green can only join Wi-Fi
networks with names and passwords containing ONLY letters and numbers. If
your network's name or password uses any special characters, you have two
options for getting IZON to join it:
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Change your network's name and/or password so there are no special
characters. Then reset and reinstall the IZON.
Update your IZON to firmware version 3.0.6:
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Temporarily add the IZON to a different Wi-Fi network (maybe a
friend or family member) whose name and password don't have
special characters.
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As part of this process, you will be prompted to update the
firmware for the IZON .
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When you’ve updated the firmware, delete the camera from that
network. You can then proceed to install the camera on the
network with special characters.
B. Signal Strength
If you have multiple Wi-Fi networks where you're installing IZON, choose the
one with the strongest signal (an 802.11n network is best). Make sure your
network is discoverable by IZON and not hidden or "closed".
C. Security Settings
Wi-Fi networks configured with WEP security settings may not be compatible
with IZON 1.x. If possible, we recommend that your network be configured
with WPA2 security settings to set up your IZON. IZON 1.x is compatible with
certain configurations of WEP networks:
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64 bits (10 hex digits or 5 ASCII) – also called WEP 40bit (10 hex
digits = 40 bits)
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128 bits (26 hex digits or 13 ASCII) – this is also called WEP 104bit
(26 hex digits = 104 bits)
If you can configure your WEP network as shown above, you should be able to
have IZON 1.x join your network successfully.
D. Firewalls
If you're having trouble registering your IZON, try disabling any active firewalls
during setup. After IZON has joined your local network, simply enable the
firewall again. Please note that a firewall may prevent remote access to the
IZON video stream.
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The Scenic Route:
Everything About The IZON App
1. Getting Started
A. Basic App Organization
B. Stem Accounts
C. Adding an IZON Camera to the Network
D. Finishing IZON Setup
2. Using the IZON Camera & App
A. Cameras Tab
B. Alerts
C. Uploading Video to the Web
3. Managing Your IZON Network
A. Viewing IZON on Other Devices
B. Removing IZON From Your Network
C. Moving IZON or Changing Networks
1. Getting Started
A. Basic App Organization
The IZON app automatically opens to the Welcome View. That's where you
create an account or log in to your IZON Account.
Once you’ve logged in, the app's main screen is the ‘My Cameras’ View: The
‘Add Camera’ button will only be present if you have no cameras set up on
your account.
At this point you can use your finger and swipe to the right for account details
or swipe to the left to see alerts that have been recorded.
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Account:
• My Profile: This shows the email that is associated with the account.
• Push Notifications: You will need this ON to be alerted of a new Alerts.
• Log Out: If you want to log out of the app.
IZON Cameras:
• List of All Cameras on the Account.
• Add Camera: Press to add new IZON or IZON View cameras to the
account.
Help: About, Contact Us, IZON Guide, Refresh Connections
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B. Stem Accounts
To use an IZON camera, you have to create a Stem Account. They're free and
are encrypted for total safety and privacy.
If you already have a Stem Account, return to the Main View to log in. If not,
touch Create Account to set up your Stem Account.
Creating a Stem Account
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1. Enter an e-mail address and the other requested information. Tap Done.
This address will be your Stem Account's User Name. Make sure you have
access to this e-mail on your iOS device — you'll need it to finish creating your
account.
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2. After entering all the information for your Stem Account, touch Save to
continue.
TIPS:
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E-mail address must be valid
Password must be between 5-13 characters
Both a first and last name must be entered
3. Stem will send a Validation Code to the e-mail address you entered. Open
the email, return to the IZON app and enter the code to validate your account.
NOTE: The Done button will be grayed out and unavailable until all fields are
filled and correct.
Validating your Stem Account
On the iOS device on which you'll use IZON, open your e-mail app. Look for a
message from Stem with the subject line "Validation Code".
Write down this code and return to the app. Enter the code and touch Save. A
message, explaining that your Stem Account was successfully activated, will
appear.
Troubleshooting Stem Account Setup
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If you don't receive a Validation Code, double-check the e-mail address you
entered. If the address is wrong, touch Cancel and repeat the Create
Account process.
If you get a "Validation Error" message, double-check the code listed in the email and make sure you entered the code correctly.
Validation Codes are valid for 7 Days. If the 7 days have passed, repeat the
Create Account process. If you've verified that the code is correct and the
problem persists, please e-mail Stem Support at
[email protected].
Logging Into Your Stem Account
If you have an existing Stem Account, log into it directly by touching "Log In"
at the Welcome View. Enter your account information.
Changing Your Stem Account Password
If you forget your Stem Account password or just want to change it, touch the
"Forgot Your Password?" button on the "Log In" view. Touch "Yes" to go to a
web view that walks you through resetting the password.
C. Adding an IZON Camera to the Network
Adding a New Camera Using a QR Code
1. In the “My Cameras” screen, touch the Add Camera icon in the active
window.
2. Two different Izon models will appear on the screen. Select either Izon View
or Izon to match the camera you will add to your account.
•
Please Note: At this point your camera should be plugged in. please wait until
the LED on the front of the camera begins to blink. This may take up to 90
seconds. Look at the front of the camera. If the LED is flashing
orange/green/orange/green, then select “Manual Set-up” and skip
ahead to point 6c
3. Selecting your camera will prompt the app to suggest connecting to the
same Wi-Fi network your iOS device is using.
To choose a different network, touch "Choose A Different Network" or "Manual
Setup" for instructions.
4. Press "Continue" and enter the Wi-Fi network's password. Make sure this is
correct and verified before you press ‘Go’ on the keyboard.
5. A message of instructions will appear. After reading the instructions, press
‘OK’. A QR Code (a square, blocky, digital pattern) will appear. Show this
code to your IZON camera. For best results, hold your iOS device parallel to
IZON about 7"- 10” away.
6. Once Izon reads the code, the LED light will go from blinking orange (the
blinking pattern for a 2.0 camera) or a blinking orange/orange/green/green
(the blinking pattern for an IZON VIEW), depending on your camera, to a
blinking GREEN. At this point, the camera will begin to communicate with our
server for up to 5 minutes. You do not have to point the camera at your iOS
device any longer. You will know when this process is complete when the App
changes to the following screen.
Back To Top
And then to this.
B. If the QR Code Doesn't Scan Correctly…
Try the following troubleshooting options:
•
Distance - Make sure your iPhone, iPad, or iPod touch is about 7”-10” inches
away from your IZON and that it's directly facing the camera. Moving the
camera back and forth slowly in front of the camera can also help.
•
Glare - Adjust the position and angle of both IZON and your iOS device to
avoid any reflections or glare.
•
Reset IZON - If repeating this sequence still doesn't work, reset your IZON
camera and try again.
o
To reset your IZON, insert a straightened paper clip in the small pinhole
on the back of IZON, just above the where the cable connects.
WARNING: Never insert anything into the front of the IZON camera. That front
pinhole is the microphone - inserting anything there may damage IZON and
void your warranty.
o
o
o
After feeling a soft "click", push and hold the paperclip until the IZON
LED light turns off for a split second and then begins flashing
orange/green.
Release the paperclip. The LED will turn to solid orange for a few
minutes while IZON restarts and then starts blinking again.
After scanning the QR Code, activation should take about 2-5 minutes.
Any longer may mean that your Wi-Fi password was incorrect, or that
your network may not be fully compatible with IZON.
*If you continue having trouble using the QR code, touch the “?” icon and call
1-800-704-7186 or email [email protected] for assistance. We’ll
respond as soon as we can within normal operating hours 7am-7am MST,
Monday-Friday.
Back To Top
Adding an IZON Manually Using Manual Setup
In the “My Cameras” screen, touch the Add Camera icon in the active
window
1.
Two Different Izon Models Appear on the screen. Select either Izon
View or Izon to match the camera you are trying to add to your account
2.
3. Select your IZON and follow the instructions shown to leave the app and
have your iOS device join the STEM network. This pairs your iOS device with
the IZON for setup. Then, return to the app and wait for the app to find your
IZON, and then select your IZON.
Then, return to the app and wait for your iOS device to finish joining the STEM
network and find your IZON.
TIP: Fixing It - If Your iOS Device Can't Find the STEM Network or IZON
a) Return to your iOS device Settings. For Wi-Fi, set it to OFF; then move it back
to ON. Select the STEM network again and return to the app.
b) If turning Wi-Fi on/off doesn't fix the problem, return to your iOS device
Settings and set Airplane Mode to ON. Then, set Wi-Fi to ON. This will eliminate
interference from your 3G signal. Return to the app and see if this has resolved
the issue.
c) If the above steps don't work, you may need to reset your IZON and try again:
•
Insert a straightened paper clip in the small hole on the back of IZON, just above the
cable port.
WARNING: Never insert anything into front of the camera. That's the microphone.
Inserting anything there may damage IZON and void your warranty.
•
After feeling a soft "click," hold the paper clip there until IZON's LED quickly blinking
orange/green.
•
Release the paper clip. The LED will be solid orange while IZON resets. It will flash your
original blinking pattern orange when done.
4. Once your iOS device joins the STEM network and locates your IZON, you'll see a
still image of the camera's view. Touch the image to bring up a list of networks that
IZON recognizes. Note: Only 2.4GHz networks will display in this view.
5. Choose your main network and then enter its password on the following screen.
Make sure the password is typed correctly in both boxes. Touch "Save".
6. Follow the instructions to leave the app and have your iOS device rejoin your main
Wi-Fi network. Return to the app. IZON will join your home network and register with
the server and be available for use in just a few minutes. You should see a progress bar
as this process takes place.
7. If more than 10 minutes passes and IZON video is not available to you, your Wi-Fi
network password could be incorrect, or your network may not be fully compatible
with IZON.
Please review the network information, reset IZON and try again. If you're still not
successful, return to the Account tab of the app. Touch the "?" icon to call or e-mail
Customer Support for help. We'll respond as soon as we can within our normal
operating hours, 7am-7pm MST.
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D. Finishing IZON Setup
IZON Goes Live
Now IZON will restart and contact the Stem servers for registration.
The IZON LED turns solid orange as it restarts, then blinks green as it
establishes communication. Finally, the LED turns solid green and you'll see
IZON appear in a new view within the app. This process should take 2 to 5
minutes. Network traffic and bandwidth can slow this down. (Learn how to
optimize your network at steminnovation.com/networks.)
Placement and Connection
Now that IZON is active on your network, it's time to choose a location using
it.
Make sure IZON can reach a power outlet without using any power extension
cords. Place IZON on a horizontal surface or, if mounting on a wall or ceiling,
use the included screws and wall anchors to attach the camera securely.
If you camera periodically flashes green AFTER set up, you may have placed
your IZON to far away from the Wi-Fi source or have network congestion
caused by other devices being on the same network.
WARNING: STRANGULATION HAZARD.
Children can be STRANGLED if tangled in cords. Keep children at least 3' away
from all cords. Do not use with an extension cord.
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2. Using the IZON Camera & App
A. My Camera View
The ‘My Camera’ view shows all active IZONs for the current Stem Account.
Each IZON has a preview image of the camera's current view (updated every
few seconds).
Seeing Video from IZON
To stream live in real time, touch its preview image under the ‘My Cameras’
view.
Using the Camera
Record Button: You can manually initiate 30-second recordings of the IZON
video stream by touching the Record button while viewing the live stream.
The button will stay red while recording is active and return to solid grey when
the recording is complete. These recordings will automatically upload to your
Stem Account for later viewing. To create a clip shorter than 30 seconds,
simply touch the Record button at any time while active to stop recording.
Camera Settings
To access and change your camera’s settings, swipe the ‘My Cameras’ screen
to the right to reveal the left side panel. Click on the specific camera under
the ‘IZON Cameras’ tab.
By pressing “Noise” or “ Motion” you will enable the slider bar for Noise and
Motion Sensitivity as well as the “Motion Detection Region”. Make sure to set
both.
To adjust the Motion Detection Region, you will need to select the Motion
Detection Region tab, and adjust the green square. You can use a pinching
gesture with your fingers to resize the box. If you want to reset the default
area like shown below just press the circular arrow in the upper right portion
of the screen. Before leaving the screen, verify that you have pressed ‘Saved
to Camera’.
Name
To assign a specific name to each camera, click on ‘Name’ and enter the name.
You can also assign the location and other details for that camera. This
information will be tagged on manual video uploads and Motion or Noise
Detection alerts.
Touch "Save" in the top right corner to record the information and choices you
entered.
Firmware
When you press the firmware button it will specify which firmware version you
have. If you need a firmware update, it will indicate what you need to do
complete the update. Please keep in mind that your iOS device must be on
the same network as the camera when performing the firmware update.
Image Flip
On – Rotates IZON's image so when the camera is mounted upsidedown (from a ceiling or shelf) it appears correctly on-screen.
Off – Default setting. No change to image or view.
LED
On – LED status light on IZON will be lit
Off – LED status light on IZON will be off
More Information
This tab will detail technical information about your IZON. It includes the
camera's IP Address, current Firmware and Software versions, and more.
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B. Alerts View
The IZON doesn’t record continuously, but that doesn’t mean that it won’t
detect motion or noise. You can use the IZON app to keep a record of motion
or sound occurring. It can also notify you or record clips of the events. To see
this view, swipe to the left when on the ‘My Camera’ view.
Alerts Tab
If you set your IZON to alert you when it detects motion or noise, they will
show up on the alerts tab. Each alert lists the Name of the selected IZON, the
date and time of the event, and the type of alert (Sound or Motion, as
indicated by the icon).
You have 25 FREE videos in a 24-hour period of time. If you find that you are
receiving too many alerts or exceeding the FREE 25-video-a-day limit, try
adjusting the sensitivity slider for noise or motion. This will generate fewer
alerts or video each day. You can also turn the noise and motion detection off
when you’re at home and turn them on when you’re sleeping or away from the
house. This has proven a helpful option for several of our customers who have
received several alerts.
You can store up to 100 Events that are stored on the STEM Cloud. The
events will be stored on the STEM Cloud. Play the video by pressing the green
arrow playback button in the app.
The alerts will expire in 100 hours and will be deleted from the STEM Cloud
unless the padlock icon is pressed and turns green.
To delete a single alert video, swipe the alert with your finger and a small red
X will appear. Tap the red X and the video alert will be deleted. To delete all
of the alerts that are NOT padlocked, just press the ‘Delete All’ link. To
acknowledge that you have read the alerts, just hit the ‘Read All’ link and the
alerts will be marked as read.
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3. Managing Your IZON Network
A. Viewing IZON on Other Devices
To view your IZON on other iOS devices, simply download the IZON App to
that device and log in to your Stem Account. You’ll see all activated IZON
cameras. You can set up additional IZON cameras from any iOS device logged
into this account.
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B. Removing an IZON Camera From a Network
To remove an IZON from your network, swipe to the right from the ‘My
Cameras’ view and select the camera you wish to remove. Then find the tab
named “Remove Camera” and press it. A box will come up asking if you are
sure you would like to delete it. Press Yes in the dialog box and it will delete
the camera from the account.
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C. Moving IZON or Changing Networks
To move your IZON from one location to another within your local Wi-Fi
network, simply unplug the IZON, and move it to the new location and plug it
in.
Consult the manual to learn more about your wireless router range and signal
strength and position IZON within its effective wireless range. If the IZON is
constantly blinking green and you lose feed you may be too far away from the
Wi-Fi signal.
If you wish to move IZON to a completely different Wi-Fi network or locale
(from home to office for example), you must first remove the IZON from the
account, described above. After removing the camera, repeat the process
for Adding an IZON Camera to Your Network.
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For the answers to all of your questions about the IZON App, consult the IZON
User Guide by touching the button below.
IZON App User Guide

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