Pathways to Integration - NC Council of Community Programs

Pathways to Integration
C onfer ence Regist rat io n Bro c h ur e
D ecemb er 3 - 5 , 2 0 1 4
Pre-Conference Day - December 2, 2014
P i neh ur st Re so rt , Pin ehu rst , NC
Register online at www.nc-council.org
Pathways to Integration
Program at A Glance
TUESDAY, DECEMBER 2
Pre-Conference Sessions
1:00 p.m. - 4:15 p.m.
• Using Outcomes-Based Data for Improving Service Quality and Monitoring Across all Populations
Co-Sponsored by Benchmarks
• Ethics in 2014: an Overview
• Governing the LME and the MCO in LME-MCO: Can We Successfully Integrate the Two?
WEDNESDAY, DECEMBER 3
6:30 a.m. - 9:30 a.m. Breakfast - Hotel Dining Room Sponsored by Alexander Youth Network, Brynn Marr
Hospital, Community Choices, Inc., Developmental Disabilities Resources, Inc. and Frye Regional Medical Center
7:30 a.m. Registration Opens
8:30 a.m. – 5:00 p.m. Exhibit Hall & Poster Session Opens
9:30 a.m. – 12:00 p.m. Opening Plenary Session: Finding a Strategic Path in an Era of Integrated Care Sponsored by GHA Autism Supports, Open Minds, Ingenuity Health, Recovery Innovations, Universal Mental Health
Services, Inc., Southern Pharmacy Services and Aym Technologies, LLC
10:40 a.m. – 11:00 a.m. Session Break Sponsored by GHA Autism Supports, Ingenuity Health,
Recovery Innovations, Universal Mental Health Services, Inc. and Southern Pharmacy Services
12:00 p.m. - 1:30 p.m. Lunch Sponsored by Millennium Laboratories, Thompson Child and Family
Focus, ICAN Solutions, Barium Springs/Grandfather Home for Children, Vidant Health – Behavioral Health and
CARF International
1:30 a.m. - 4:45 p.m. Concurrent Sessions
• Launching Integrated Care within a Traditional Behavioral Health Agency
• Alternative Provider Reimbursement Models in a Managed Care System
• Integration Lessons and Practical Use of Virtual Care and Team Care
• NC Law: Tips, Traps and Take Aways for Non-Lawyers
• The Clubhouse Model: High Impact Outcomes & Cost Effective Solutions for LME-MCOs
2:30 p.m. – 3:30 p.m. Rotating Session Breaks Sponsored by GHA Autism Supports, Ingenuity Health,
Recovery Innovations, Universal Mental Health Services, Inc. and Southern Pharmacy Services
6:00 p.m. – 7:00 p.m. CFAC Caucus
Convened by Mental Health Consumers Organization
Thank You to Platinum Sponsors
Register online at www.nc-council.org
2
THURSDAY, DECEMBER 4
6:30 a.m. - 9:30 a.m. Breakfast - Hotel Dining Room Sponsored by Holly Hill Hospital, Lifespan
Incorporated, Monarch, Old Vineyard Behavioral Health and The Echo Group
7:30 a.m. Registration Opens
9:00 a.m. – 5:00 p.m. Exhibits Open
One-time Sessions
9:00 a.m. – 12:15 p.m.
• Measuring Quality of Life for People with I/DD in a Managed Care Environment
1:30 – 4:45 p.m.
• A Population Based Approach to Healthcare for People with I/DD: Improving Outcomes through
Collaboration, Data and Outreach
Repeat Sessions: 9:00 a.m. – 12:15 p.m. & 1:30 – 4:45 p.m.
• Improving Behavioral Health Access and Care through Virtual Care Teams
• Playing in the Sandbox: How Community Outreach Builds Better Castles of Care
• The World of Analytics, What does it Really Mean?
• Using Technology to Facilitate Primary Care Integration
• Transitional Care Teams: Reducing Inpatient and Emergency Department Recidivism
10:30 a.m. – 11:30 a.m. Rotating Session Breaks Sponsored by GHA Autism Supports, Ingenuity Health,
Recovery Innovations, Universal Mental Health Services, Inc. and Southern Pharmacy Services
12:15 p.m. –1:30 p.m. Lunch Sponsored by GHA Autism Supports, Open Minds, Ingenuity Health,
Recovery Innovations, Universal Mental Health Services, Inc., Southern Pharmacy Services and Citizens Insurance
Agency
2:30 p.m. – 3:30 p.m. Rotating Session Breaks Sponsored by GHA Autism Supports, Ingenuity Health,
Recovery Innovations, Universal Mental Health Services, Inc. and Southern Pharmacy Services
5:30 p.m. – 6:45 p.m. Programs of Excellence Awards Reception
Sponsored by Alexander Youth Network, AlphaCM, Brynn Marr Hospital, Community Choices, Inc., Cornerstone
Treatment Facility, Inc., Premier Healthcare Services, Inc. and CTFP, Inc., Developmental Disabilities Resources,
Inc., The Echo Group, Frye Regional Medical Center, GHA Autism Supports, Holly Hill Hospital, Ingenuity Health,
Lifespan Incorporated, Monarch, Netsmart, Old Vineyard Behavioral Health, Open Minds, Qualifacts Systems,
Inc., Recovery Innovations, Southern Pharmacy Services, Strategic Behavioral Center and Universal Mental Health
Services, Inc.
8:30 p.m. – 12:00 a.m. DJ Dance Party
FRIDAY, DECEMBER 5
6:30 a.m. - 9:30 a.m. Breakfast - Hotel Dining Room Sponsored by Netsmart, Qualifacts Systems, Inc.,
Strategic Behavioral Center, AlphaCM, and Cornerstone Treatment Facility, Inc., Premier Healthcare Services, Inc.
and CTFP, Inc.
9:30 a.m. - 11:30 a.m. Closing Plenary Session: The New Health Age
Sponsored by Millennium Laboratories, Thompson Child and Family Focus, ICAN Solutions, Barium Springs/
Grandfather Home for Children, Vidant Health – Behavioral Health and Citizens Insurance Agency
11:30 a.m. Door Prize Drawing
12:00 p.m. Adjourn
Thank You to Silver Sponsors
3
Register online at www.nc-council.org
NC Council Conference and Exhibition 2 December 3 - 5, 2014
Pre-Conference Sessions 2 December 2, 2014
Pathways to Integration
Integrated care is a cornerstone of whole
person care. But what exactly do we
mean when we promote this concept, and
what does it take to make integrated care
happen? Contrary to some perspectives,
“I find this conference to be one of the best to attend. The
funding sources do not create or determine
sessions are informative and it is a wonderful opportunity to
care integration; rather it is the ability of
network with other providers, vendors and
behavioral and primary healthcare providers to work together. MCO representatives.”
Public management for Medicaid MH/DD/SA services has
-Jeanne Duncan, President, RHA Health Services, Inc. and
opened the door to integrated care and provides the flexibility
RHA Management Services, Inc.
needed to support a system that can address consumer
needs in a truly integrated way. As providers and funders take
“This conference is always full of important and urgent
advantage of the best methods and settings to work together,
information
and done with such class. I speak at about 30
whole person care will grow. This year's program, “Pathways
conferences
a year – and this is one of the best I see
to Integration” offers all MH/DD/SA stakeholders—managers,
every year.”
providers, advocates, consumers and healthcare providers--the
-Mike Mayer, Senior Partner, CRA
opportunity to come together for informative discussions about
care integration operations, the use of current and emerging
technologies to support further integration, and how outcomes
“Attending the NC Councils Pinehurst conference is
can be utilized to assess and manage these efforts. Whether
essential for anyone doing MH/DD/SAS related services
North Carolina's leaders decide to make drastic changes to
in NC.” Medicaid or not, treating the “whole person” IS the future of
-Mike O'Connor, Director of National Referral Systems,
care – DON'T MISS IT!
New Hope Treatment Centers
WHY
ATTEND?
WHAT ATTENDEES SAY…
Anyone interested in the furthering health/behavioral healthcare delivery within
NC’s public MH/DD/SA system. This includes: LME/MCO CEOs, directors, management
staff, board members, providers & CABHA CEOs, Managers, Medical Directors, Clinical
Directors, Quality Management staff, service coordinators, medical professionals, qualified
professionals, state agency leaders, psychologists, psychiatrists, counselors, licensed clinicians, social workers, advocates, peer
support staff, county commissioners, state and private hospital leaders, members of the General Assembly, CFACs members,
consumers, family members, and others interested in these issues.
WHO SHOULD ATTEND?
Continuing Education Available
This Conference is being Co-Sponsored by the Southern Regional AHEC
Earn up to 13 Hours of Continuing Education Credits
Substance Abuse - 13 hours of NAADAC Credit will be awarded to participants who attend 100% of the program. Southern Regional
AHEC adheres to NAADAC Education Provider Guidelines Provider #843
Counselors and Social Workers – 13 contact hours. Southern Regional AHEC is an NBCC-Approved Continuing Education Provider
(ACEP™) and a cosponsor of this event/program. (Southern
Regional AHEC may award NBCC-approved clock hours for
events or programs that meet NBCC requirements. The ACEP™
maintains responsibility for the content of this event. Contact
hours for social workers are included in this program.
Conference Materials
Going Green
All session handouts for the conference
will be available on the Council's website
two weeks prior to the event. An email
will be sent to all registrants when
presentations are available for download.
Register
Register online
online at
at www.nc-council.org
www.nc-council.org
4
Pinehurst Attractions!
Golf the U.S. Open Courses - at Significant
Discounts!
Conference attendees receive significant discounts on golfing the famous
Pinehurst courses – site of both the U.S. Men's and Women's Opens in 2014!
Take advantage of our group discount – pick your course:
No. 1, 3 & 5 - $59
No. 4, 6, 7, 8 - $139
No. 2 - $339
Once your hotel reservation is made, you may call for a tee time at 1-855-287-1286.
Wonderful Breakfast Buffet
The crystal chandeliers, live piano music, made to order omelets and
over 200 items to choose from, breakfast at Pinehurst is an event
in itself. Attendees to the conference are afforded the full breakfast experience in
the Carolina Hotel Dining Room. Breakfast is included for the following registrants:
Full Registration (breakfast all 3 days) and 2 Day Registration (breakfast included for
Wednesday & Thursday). Breakfast is not included for One Day Registrants. Guests
will be asked to show a room key or badge to verify conference registration and
accommodations at the Resort.
30% Off All Spa Treatments!
Massages, Facials, Full Body-Treatments and more!
You deserve to treat yourself. To see list of spa treatments go to www.pinehurst.
com/spa/spa-programmes/. To make an appointment, call 800-487-4653 and press #4.
Be sure to tell them you are with the “NC Council Conference” to get your 30% discount!
Don't have time during the conference? Spa discounts apply three days before and after the
conference!
FREE MASSAGES
Don't have time for the full spa treatment? The spa comes to you!
Professional massage therapists stand ready to help relieve your tension and stress all
day Wednesday and Thursday in the Exhibit Hall.
FREE Massages for everyone thanks to our generous Sponsors: Alexander Youth Network,
AlphaCM, Brynn Marr Hospital, Community Choices, Inc., Cornerstone Treatment Facility, Inc.,
Premier Healthcare Services, Inc. and CTFP, Inc., The Echo Group, Developmental Disabilities
Resources, Inc., Frye
Regional Medical Center,
Holly Hill Hospital, Ingenuity Health, Lifespan Incorporated, Monarch,
Innovative Solutions
TO HELP MANAGE PATIENTS
www.ingenuityhealth.com
Netsmart, Old Vineyard Behavioral Health, Qualifacts Systems, Inc.,
with Serious Mental Illness
Recovery Innovations, Southern Pharmacy Services, Strategic Behavioral
Center, and Universal Mental Health Services, Inc.
Ingenuity Health is a service of Ameritox
Pinehurst Village - Christmas Tree Lighting
Friday, December 5, 2014
4:00 p.m. – 7:00 p.m.
Right after the conference, the
countdown to Christmas begins
in Pinehurst! What better way to
celebrate than with the annual
Christmas Lighting in the Village
on Friday evening. Numerous
performers will be on hand to provide
music and entertainment. For more
information, go to
www.pinehurstbusinessguild.com.
Genesis
SM
A Breakthrough in
Monitoring Patients
on Anti-Psychotic
Medication
Providing clarity
in the midst of uncertainty
Come see us at Table F4
Register online at www.nc-council.org
5
Pinehurst Hotel and Resort
HOTEL
Special Hotel Rates:
Single Occupancy - $106 per person per night
Double Occupancy - $54 per person per night
Please use the enclosed Hotel Reservation Form to
register for your room or call group reservations at
1-800-487-4653 press #1 for group reservations.
Room Block Ends - November 3, 2014 after this date, rooms will no longer be blocked, but the room rate will still be in
effect as long as space is still available. Extended Hotel Discount Rate – the discounted rate is good for 3 days before
and after the conference.
Driving Directions: Use the following address as your destination for the Pinehurst Hotel: 80 Carolina Vista Drive,
Pinehurst, NC 28374 or go to www.pinehurst.com .
Airport Shuttle: Call 1-800-487-4653 and press #7. Make reservation at least 48 hours prior to your arrival - fee for
this service.
Plan for a longer stay….all Conference Discounts on Golf, Spa and Hotel apply 3 Days Before & 3 Days
After the Conference!
To learn more about the beautiful Pinehurst Resort, go to www.pinehurst.com
You’re Never Alone on the Road to Recovery!
Our Mission
is to create opportunities and environments that
empower people to recover, to succeed in accomplishing
their goals, and to reconnect to themselves, others, and
meaning and purpose in life.
Phone: 1-866-481-5361
www.recoveryinnovations.org
Register online at www.nc-council.org
6
Pre-Conference Sessions
Tuesday, December 2, 2014
Using Outcomes-Based
Data for Improving
Service Quality and
Monitoring Across all
Populations
Co-Sponsored by
CQL has worked for the past 20
years to develop and implement
a holistic approach to quality
measurement. Through this, data
related to organizational performance
and individual outcomes has been
collected and utilized for quality
improvement internationally. This
presentation reviews: trends in
outcome-based data over the past
20 years, a framework for using this
data in setting organizational goals,
use of these tools across populations
in MH/DD/SA and aging, a cross walk
of the CQL Toolkit with the new CMS
regulatory framework for Home and
Community Based Waiver Services
and use of these quality metrics in
managed care.
Course Objectives:
• Identify the current thinking at
the national level about defining
and measuring quality and the
impact on clinical care
• Discuss how a managed care
entity defines and measures
quality
• Recognize how the state of New
York is building quality measures
into its managed long-term care
pilot
• Discuss a recent evaluation of
quality measures in one state of
their managed long term care
services
• Describe the importance of
allowing all people who receive
services and supports to define
quality with outcome measures
• Describe the crosswalk of the
CQL Toolkit and the new CMS
regulations
1:00 p.m. - 4:15 p.m.
Ethics in 2014:
An Overview
As professionals, we often find ourselves
in situations which “do not feel right.”
Such concerns seem to be raised more
often these days as the boundaries of
confidentiality are challenged and reinterpreted. To make matters more
complex, there are significant changes
within the mental health field which
raise profound ethical questions.
This workshop will not simply review
present ethical codes of behavior or
provide simple answers to very complex
questions. Rather, this workshop will
review the dominant theories that lead
to ethical discourse. In addition, a
four stage process of ethical decision
making which allows individuals to
move beyond the specific situation and
examine their own professional codes
of behavior and personal values that
impact their daily ethical decisions will
be covered. Participants will review
specific case examples as they embark
on an internal journey of self-evaluation
and definition.
Course Objectives:
• Discuss how personal values affect
ethical decision-making
• Recognize how treatment
assumptions impact ethical
decisions
• Discuss the ethical issues
associated with treatment
• Identify the convergence of
personal and professional values
• Review the four stages of ethical
decision-making
Speakers:
Cathy Ficker Terrill, CEO, the Council
on Quality and Leadership
Cherene Allen-Caraco, Quality
Enhancement Specialist, the Council
on Quality and Leadership
Laura Fleming, Quality Enhancement
Specialist, the Council on Quality and
Leadership
Register
Register online
online at
at www.nc-council.org
www.nc-council.org
Speaker:
Jeff Georgi, M.Div.,
MAH, LCAS, LPC,
CGP, a sought after
public speaker who
has delivered over 800
presentations for a
variety of local, state,
and national groups
Governing the LME and the
MCO in LME-MCO: Can We
Successfully Integrate the
Two?
As public entities, LME-MCOs must perform
LME functions which sometimes go beyond
traditional managed care functions and some are
not supported by dedicated revenue. Yet, LMEMCOs also must perform managed care functions
with the financial efficiency and clinical quality of
private managed care organizations that operate
unfettered from public laws and functions. While
LME functions and MCO functions are sometimes
compatible, at other times they can appear to
be in conflict. Both sets of functions require
on-going working relationships with community
partners. Yet, these dual and increasingly
complex roles can confuse courts and others who
try to understand how to work with LME-MCOs.
These sometimes conflicting roles can challenge
not only the operations of LME-MCOs, but also
the very vision and identity of the agency, as well
as its working relationship with others. To govern
effectively, board members and CFAC members
must understand the dual and sometimes
conflicting LME and MCO responsibilities, while
focusing on the bottom-line financial survival of
the agency and maintaining good relations with
outside stakeholders.
Course Objectives:
• Review the dual roles of the LME-MCO
• Discuss clinical services typically provided
with a LME-MCO
• Identify the value of the public role of the
LME-MCO
• Discuss essential governing responsibilities
• Identify how to better convey who LMEMCOs are
Speakers:
David R. Swann, MA, LCAS, CCS, LPC, NCC,
Senior Healthcare Integration Consultant, MTM
Services, The National Council for Behavioral
Healthcare
Mark F. Botts, JD, Associate Professor, UNC
School of Government
Earn up to 3 Hours of Continuing Education
Credits
Substance Abuse - 3 hours of NAADAC Credit will
be awarded to participants who attend 100% of the
program. Southern Regional AHEC adheres to
NAADAC Education Provider Guidelines Provider #843
Counselors and Social Workers – 3 contact hours.
Southern Regional AHEC is an NBCC-Approved
Continuing Education Provider (ACEP™) and a
cosponsor of this event/program. (Southern Regional
AHEC may award NBCC-approved clock hours for
events or programs that meet NBCC requirements.
The ACEP™ maintains responsibility for the content
of this event. Contact hours for social workers are
included in this program.
7
Wednesday, December 3, 2014
Opening Plenary
9:30 a.m. - 12:00 p.m.
Finding a Strategic Path
in an Era of
Integrated
Care
Consumers want
convenience. Payers
want proof of costs
savings and clinical
quality. Research tells
us that integrated
Monica E. Oss
care is the answer. But what does this mean for NC's Providers,
Consumers and Managers? Join Monica
E. Oss, Chief Executive Officer of OPEN
MINDS, for this opening plenary on the
challenges and opportunities of integrated
care. This information-packed session will
cover both the market drivers of integrated
care, the organizational competencies
required in this new environment, and the
strategic considerations. Following Oss' presentation, Dave Richard,
DHHS Deputy Secretary of Behavioral Health
and Developmental Disabilities Services will
report on the State's plans for care integration
and Medicaid in the coming year. Course Objectives: • Explain the market drivers of integrated
care
• Identify the evolution of two strategic
integrated care models -- integrated
service delivery and integrated care
coordination
• Discuss how to preparing your
organization and your team for integrated
care
• Discuss the strategic challenges of
integrated care
• Identify how to use data to document
outcomes
Speaker:
Monica E. Oss, M.S., Chief Executive Officer
and Senior Associate, is the founder of OPEN
MINDS
Opening Plenary is sponsored by GHA
Autism Supports, Open Minds, Ingenuity
Health, Recovery Innovations, Universal
Mental Health Services, Inc., Southern
Pharmacy Services and Aym Technologies,
LLC
Application for CME credit has been filed with the American
Academy of Family Physicians. Determination of credit is
pending. AAFP Prescribed credit is accepted by the American
Medical Association as equivalent to AMA PRA Category 1
Credit™ toward the AMA Physician's Recognition Award. When
applying for the AMA PRA, Prescribed credit earned must be
reported as Prescribed credit, not as Category 1.
Concurrent Sessions 1:30 p.m. - 4:45 p.m.
Launching Integrated Care
Alternative Provider
within a Traditional Behavioral Reimbursement Models
Health Agency
in a Managed Care
System
This interactive panel and presentation is
based on a behavioral health agency's journey
planning and implementing integrated care. The
processes of planning and launching integrated
care in a traditional behavioral health agency,
including nuts and bolts such as billing, paneling
and credentialing, scheduling, staff training,
and changing the corporate culture will also be
covered. A description of State and national
resources to assist providers in planning and
providing integrated care will be covered, and
the session will also include time for participants
to identify possible challenges and strategies to
plan and implement integrated care in their own
agencies.
Course Objectives:
• Describe the history of integrated care
• Identify at least 3 elements of integrated
care
• Describe how providing integrated care
is consistent with SAMHSA's triple aim of
-improving the health of those with SMI;
enhancing the consumer's experience of
care; and reducing/controlling the per capita
cost of care
• Identify the difference between the two
major strategies for providing integrated
care
• Identify several options for collaborating
with MCO's, foundations, and other potential
funding agencies or stakeholders
• Identify ways that MCO's can support and
encourage provision of integrated care
• Define several challenges and strategies
related to setting up billing for integrated
care within a behavioral health setting
• Recognize several challenges and settings
related to obtaining credentialing and
insurance paneling for integrated care
providers
• Discuss how to promote changes to
corporate culture
• Describe at least three State and national
resources to assist in development or
implementation of integrated care
Are there viable alternatives to
reimbursing providers using a FeeFor-Service Model? The LME-MCOs
now work within a capitated per
Medicaid member, per month amount.
They hold the risk of loss when
service costs exceed their capitation
revenues. Part of benefit of having an
at-risk contract is a MCO's ability to
set rates and use different provider
payment methods. This session will
cover innovative ways to structure
payments to provider agencies that
create incentives to strengthen
clinical strategies. Conferees will be
able to broaden their view on how
funding can flow between the LMEMCO and providers and how this can
improve the provider agency and
service delivery.
Course Objectives:
• Identify the different provider
reimbursement models, how they
are structured and incentives
incorporated into the model. New
guidelines from DMA relating to
different reimbursement models
will be included.
• Discuss how alternative
reimbursement models can
facilitate entire systems of care
for the consumer
• Explain the benefits of “pay for
performance” reimbursement
models and hear what other
states have done in creating
alternative methods of payment
Speakers:
Niels Eskelsen, Chief Business Officer,
Partners Behavioral Health LME-MCO
David Swann, Senior Healthcare
Integration Consultant, MTM Services,
The National Council for Behavioral
Healthcare
Speakers:
John Waters, CEO, Catawba Valley Behavioral
Healthcare
Donald W. Mott, Chief Clinical Officer, Catawba
Valley Behavioral Healthcare
Lizette Villacorte, MD, Medical Director; Sharon
Golden-Myers, Family Nurse Practitioner/
Integrated Care Practice Manager
Cathy Hudgins, NC Center for Excellence in
Integrated Care
Paul Caldwell, Chief Community Relations
Officer, Partners Behavioral Health Management
Register online at www.nc-council.org
8
Wednesday, December 3, 2014
Concurrent Sessions 1:30 p.m. - 4:45 p.m.
Integration Lessons and
Practical Use of Virtual Care
and Team Care
Co-Sponsored by the NC Psychiatric Association
NC Law: Tips, Traps
and Take-Aways for
Non-Lawyers The statewide advent of behavioral
Medicaid and state-funded managed
A team of providers from UNC Health Care will
care has fundamentally changed
describe efforts to integrate care within 3 distinct
the traditional legal and clinical
organizational and clinical scenarios. These include relationships between consumers and
efforts to address physical health care needs of a
their LME-MCO and providers in North
population of adults with SPMI, implementing the
Carolina. With integration a growing
IMPACT model for depression care into a large
goal, this change has the potential of
adult medicine clinic that serves individuals with
spreading to physical healthcare, as
multiple chronic conditions, and integrating physical well. This session will briefly review
health care into new clinical settings. In addition,
the most recent statutory changes
John Santopietro, M.D., Chief Clinical Officer for
that align NC with federal Medicaid
Behavioral Health, Carolinas Healthcare System,
managed care requirements and
will discuss his system's use of virtual technology
then go deeper to provide attendees
to bring psychiatry into hundreds of primary care
practical knowledge about the
offices. Virtual technology permits primary care
legally required due processes for
providers to consult with a psychiatrist via computer Medicaid and non-Medicaid recipients,
teleconference, adding collegial support to primary
providers and others -- grievances,
care providers, and raising their awareness of
appeals and general dispute resolution
mental health issues while ensuring better patient
options. A review of the various ways
outcomes.
to avoid disputes in the first place
and to reduce the need for litigation
Speakers:
will also be covered. Attendees will
John Santopietro, M.D., Chief Clinical Officer for
receive pragmatic, legal-business tips
Behavioral Health, Carolinas Healthcare System;
and take-aways to use every day to
Robin Reed, MD, MPH, Assistant Professor, Director ensure consumers are served while
of Integrated Care, UNC Center for Excellence
meeting or exceeding the standards.
in Community Mental Health, UNC Department
of Psychiatry; Network Psychiatrist, Community
Course Objectives:
Care of Wake and Johnston Counties; Rupal Yu,
• Describe current managedMD, MPH, Family Medicine Provider, Piedmont
care dispute resolution system
Health Services; Adjunct Faculty, UNC Department
structure, especially legally
of Family Medicine; Lead Primary Care Provider,
required due processes for clinical
UNC Center for Excellence in Community Mental
care of consumers, providers and
Health; Diane Dolan-Soto, LCSW, MSW, Director
other stakeholders
of Counseling Program with UNC General Internal
• Review specific, law-related
Medicine Clinic; Amy Weil, MD, Associate Professor,
processes, procedures and
UNC Department of General Internal Medicine &
contract terms used in managed
Epidemiology, Associate Professor, Division of
care
Social Medicine; Shane Rau, MD, PhD, Assistant
• Discuss mechanisms to avoid
Professor, UNC Department of Psychiatry;
disputes and reduce the need for
Associate Medical Director, UNC STEP Community
litigation
Clinic; Gary Cuddeback, PhD, MSW, MPH, Assistant
Professor, UNC School of Social Work; Research
Speakers:
Fellow, Cecil B. Sheps Center for Health Services
Carol Hammett, JD, General Counsel,
Research; Brian Sheitman, MD, Professor, UNC
Alliance Behavioral Health
Department of Psychiatry, Medical Director; Beat
Steve Martin, JD, Partner at Mullins,
Steiner, MD, MPH, Professor, UNC Department
Nelson, Mullins, Riley & Scarborough,
of Family Medicine; Associate Medical Director;
LLP
Medical Director, AccessCare Network of CCNC; and
Nancy Paschall, JD, Partner at
Barbara Eckstien, MD, MPH, Assistant Professor,
Mullen, Holland & Cooper
UNC Psychiatry; Physician
Application for CME credit has been filed with the American
Academy of Family Physicians. Determination of credit is
pending. AAFP Prescribed credit is accepted by the American
Medical Association as equivalent to AMA PRA Category 1
Credit™ toward the AMA Physician's Recognition Award. When
applying for the AMA PRA, Prescribed credit earned must be
reported as Prescribed credit, not as Category 1.
Register
online at www.nc-council.org
9
The Clubhouse Model:
High Impact Outcomes
and Cost Effective
Solutions for LME-MCOs
LME-MCOs are in need of successful
and cost effective evidenced-based
services for adults with SPMI that will
reduce hospitalizations, provide quality
alternatives and promote positive
outcomes. Participants will learn about
the Clubhouse Model, an underutilized
part of the NC mental health service
array. An increasing body of research,
both quantitative and qualitative, provides
evidence that the Clubhouse Model offers
a successful, cost effective, replicable
treatment option for individuals living with
a severe mental illness. Different payment
methods LME-MCOs can use to pay for the
Clubhouse Program will also be discussed.
Course Objectives:
• Identify the Clubhouse Model and how
a Clubhouse can be established
• Recognize the need for Clubhouse
Model programs based on positive
qualitative and quantitative outcomes
• Explain the importance of a Clubhouse
in the NC service array
• Identify and connect with resources
for Clubhouse development and
expansion
• Describe Clubhouse International
Accreditation and the value of this
accreditation in quality assurance
• Identify how to provide support for
and expansion of the Clubhouse Model
in NC
• Explain how the North Carolina
Clubhouse Coalition and Clubhouse
International can be utilized for
technical assistance
Moderator:
Craig Hummel, M.D., Medical Director for
Cardinal Innovations Healthcare Solutions
Speakers:
Laurie Selz-Campbell, MSW, CPRP, Clinical
Assistant Professor, UNC Chapel Hill
School of Social Work
Susie Deter, MSW, CRC, Faculty Member
of the Clubhouse International, Executive
Director, Threshold, Inc.
Dr. Sue Estroff, Professor, School of
Medicine, Adjunct Professor, Anthropology
& Psychiatry, UNC Chapel Hill Department
of Social Medicine
Colleen McKay, Assistant Professor and
Director, Program for Clubhouse Research,
Department of Psychiatry, University of
Massachusetts Medical School
Matthew Cox, Member of Club Nova,
Faculty of Clubhouse International
Thursday, December 4, 2014
Morning Session 9:00 a.m. - 12:15 p.m.
Measuring Quality of Life for People with I/DD in a Managed Care Environment
A key design and operational feature of managed care is measuring the impact of providers of long-term services and supports on
the quality of life for each individual using data driven methods. Managed care provides the opportunity to shift accountability and
performance measurement process outcomes to data driven quality of life outcomes for people receiving long-term services. Focusing
on organizational policy and practice to achieve personal outcomes in the area of health, safety, rights, and social capital makes a
significant contribution to fiscal responsibility, public accountability and transparency. This session will emphasize that quality of life
measures must provide a universal application and keep focused on the person's own definition of quality of life. Quality of life longitudinal
data and the importance of trend analysis using data to shape policy will also be discussed.
Course Objectives:
• Recognize a key design and operational feature of managed care – using individual and aggregate data to measure the impact of the
providers on the quality of life for each individual
• Identify the importance of focusing on organizational policy and practice and personal outcomes in the area of health, safety, rights,
and social capital, in order to make a significant contribution to public accountability and transparency
• Discuss data on quality of life from the perspective of a managed care organization, a provider, and 20 years of national data and learn
the importance of trend analysis and utilizing data to shape policy
Speakers:
Andrea Misenheimer, Director of Regulatory Affairs Cardinal Innovations
Healthcare Solutions
Peggy Terhune, Ph.D., MBA, CEO of Monarch
Cathy Ficker Terrill, MS CEO of the Council on Quality and Leadership
Mental and Behavioral Health Needs?
We’ve Got You Covered.
Afternoon Session 1:30 p.m. - 4:45 p.m
A Population Based Approach to Healthcare
for the People with I/DD: Improving Outcomes
through Collaboration, Data and Outreach
Although there is considerable variation in the national healthcare movement
related to Medicaid reform and integrated care, one constant is a focus on
achieving the triple aim of satisfaction with care, improving the health of
populations, and reducing per person health care costs. The health needs of the
I/DD population are often overlooked or misunderstood and individuals with cooccurring I/DD, chronic diseases and behavioral health needs present unique
challenges. What is needed is a system that cares for the whole person, promotes
shared decision-making between MCOs, providers, individuals and families, and
achieves outcomes that matter to the person, family, provider, and system. The
specialized expertise of the MCOs, I/DD providers, and CCNC networks present
a unique opportunity for supporting integrated models of care. This session will
provide information on current partnerships, activities, and strategies that are
using innovation to address the health care needs of this population and achieve
valued outcomes.
Why Choose Southern Pharmacy?
 Specialized packaging for mental
and behavioral health clients:
improves accuracy & compliance
 Pharmacy support available 24
hours a day, 365 days a year
 Medical Records Management
 Continuing education for facility
staff including online courses
 All routine medications sent
monthly to eliminate reordering
 Psychotropic drug review
performed by in-house pharmacist
 Customized reports to improve
compliance
 Delivery drivers are Southern
Pharmacy Employees
Locally Operated Pharmacy, proudly serving North Carolina & Virginia
Course Objectives
• Discuss the unique patterns of health care conditions experienced by the
I/DD population
• Recognize an appreciation for use of population health data analytics
methods and tools for identifying underlying healthcare gaps and needs in the
I/DD population
• Identify strategies that balance individual care management and population
level care coordination to reduce preventable costs and improve health
outcomes
• Discuss approaches to providing care and supports that are tailored to needs
of the individual and family and coordinate care across multiple sectors
Speakers:
Brian King, MD, Professor, University of Washington, Director of Child and
Adolescent Psychiatry, Seattle Children's Hospital, Program Director, Seattle
Children's Autism Center; Carol Clayton, PhD, CEO, Care Management
Technologies; Dr. Steve Crane, MD, Assistant Division Director, MAHEC
Henderson Family Health Center; Sam Hedrick, President, RHA Howell; Jill Hinton,
Clinical Director, Easter Seals UCP; Karen Luken, Disability and Health, Easter
Seals UCP; Rose Burnette, I/DD Clinical Director, East Carolina Behavioral Health;
Register online at www.nc-council.org
Christina Carter, COO Smoky Mountain Center
10
Thursday, December 4, 2014
Repeat Sessions 9:00 a.m. to 12:15 p.m. & 1:30 p.m. to 4:45 p.m.
Improving Behavioral Health Access and Care through Virtual Care Teams
In NC, as in other states, there is concern about patients presenting to the emergency room seeking behavioral health treatment. Through
innovation and the use of technology, the Carolinas HealthCare System Behavioral Health Service is using virtual care teams to facilitate and
support the care of behavioral health patients across a variety of medical settings. These newly piloted programs are among the first of their
kind in NC. Multi-faceted virtual care teams are partnering with providers in primary care, acute care emergency departments, and inpatient
medical units to provide a full continuum of care to patients needing treatment to address behavioral health issues. This presentation will
highlight how a focus on early identification and appropriate treatment across the care continuum can lead to improvements in clinical
outcomes and reductions in cost such as medication expenses and ED visits which benefits patients, health care providers, and MCO's.
Course Objectives:
• Identify the clinical best practices in the evaluation, management, and treatment for behavioral health consumers through virtual care
teams
•
Describe the importance of partnering with primary care and acute care providers to improve access and care for behavioral health
consumers
•
Identify hurdles involved in providing virtual care in traditional medical environments
•
Identify the appropriate outcome measures to predict success or failure
•
Explain how to leverage the unique skill set of specialized virtual care teams to optimize patient access and
outcomes
Speakers:
John Santopietro, MD, FAPA, Chief Clinical Officer for Behavioral Health Services, Carolinas HealthCare System,
Wayne Sparks, MD, Medical Director, Telepsychiatry, Assistant Medical Director, Psychiatric Emergency Services, Dr. John Santopietro
Carolinas HealthCare System (CHS); Manuel Castro, MD, Medical Director, Behavioral Health Integration, Assistant
Medical Director, Outpatient Medication Services, CHS; Erica Todd, LPC, Assistant Vice President, Behavioral Health Access, CHS; Christine
Zazzaro, LPC, Director, Behavioral Health Access, CHS; Melissa Candela, LCSW, Program Coordinator, Behavioral Health Integration, CHS
Playing in the Sandbox: How
Community Outreach Builds Better
Castles of Care
At times, as providers in the treatment of a consumer we
can forget how important a consumer's community can be
to their recovery. Involving, coordinating and effectively
communicating with community partners can make a major
difference in treatment success and in the response to
people in crisis. This session will explore who the community
includes, resources available and possible barriers to effective
community outreach. Participants will receive practical tips
on how to successfully collaborate with others. Participants
will have the opportunity to explore different vantage points
of care and how working together creates the best outcome
for consumers.
Course Objectives:
• Recognize community partners that are involved in the
consumers care
• Identify resources available for best plan of care
• Identify and address current barriers to care
• Describe plans regarding better communication
pathways for providers of care
• Discuss effectiveness of plans from vantage point of
consumer, primary health and behavioral health staff
• Discuss a collaborative model for responding to people in
crisis
• Discuss and participate in sample case example
Speakers:
Atalaysha Churchwell, MS, LPC, LCAS, Behavioral Health
Program Coordinator, Northern Piedmont Community Care
(Duke University Division of Community Health) and Alliance
Behavioral Healthcare
Carolyn Renee Shaw, MS, LPC-A, MH/SA Care Coordinator,
Alliance Behavioral Healthcare
Register online at www.nc-council.org
The World of Analytics, What Does It Really
Mean?
Being a data driven organization are the buzz words in today's market
place. In order to manage costs, direct service delivery and enhance whole
person care, the use of analytics is a critical competency of an organization.
This session will describe the phases of data analysis, outline an analytics
adoption model, and discuss the existing data sources available to LMEMCOs and providers and how the data sources can inform financial and
programmatic operations in today's healthcare industry.
Course Objectives:
• Identify the three phases of data analysis
• Discuss the 8 levels of a healthcare analytics adoption model and
describe the adoption model to the dimensions of data sources, clinical
algorithms and complexity, data literacy and data timeliness
• Discuss the steps of progression through the adoption model, identify
steps to move an agency up the adoption model and solutions to the
challenges faced within an organization moving to being a “data driven
organization”
• Through the use of analytics, describe how to modify clinical pathways,
treatment protocols, establish fidelity of clinical interventions and
enhance patient continuity of care and population health outcomes
• Describe specific examples of data sources in today's marketplace,
such as electronic health records, clinical data, utilization
management, lab results on quality of care and clinical/health
outcomes
• Discuss the types of data elements, test reports and how
to interpret results with application toward improving or
managing service deliver and integrated care
Speakers:
Tara Larson, Senior Healthcare Policy Specialist, The Cansler
Group
Tara Larson
Beth Nelson, Program Services and Project Management
Specialist, The Cansler Group
Michael Watson, Senior Administrative Policy Specialist, The Cansler 11
Group
Thursday, December 4, 2014
Repeat Sessions 9:00 a.m. to 12:15 p.m. & 1:30 p.m. to 4:45 p.m.
Using Technology to Facilitate
Primary Care Integration Transitional Care Teams: Reducing
Inpatient and ED Recidivism
This presentation will focus on a technology implementation
that starts with a meaningful use certified system, but uses
significant customizations to the platform to enhance its ability
to communicate with hospital systems, MCOs, and even CCNC
to bridge primary care and behavioral healthcare. The tools
illustrated in this session enhance the capabilities for Psychiatric
programs, Telepsychiatry Programs, ACTT programs, Walk-In
Centers (Advanced Access/Open Access), Mobile Crisis programs
and Facility-Based Crisis programs. These tools can also be used
to reduce ER utilization by an agency's clients. While barriers to
customization may be present through meaningful use certified
systems we will also demonstrate how customizations can still take
place to enhance overall crisis on demand services.
Course Objectives:
• Recognize the foundation of some of the best tools for primary
care integration may start with your electronic health records
vendor
• Identify how to communicate with your vendor or technology
staff to get the most out of your EHR in providing clinical
services to consumers
• Describe how customized integrations can then foster creative
and on demand service continuums to meet the clinical needs
of the consumer
A unique partnership has shown significant results in an area everyone
wants to see change – reduced use of emergency departments by MH/
DD/SA consumers through impactful services that keep people out
of crisis. The Sandhills Center LME-MCO has embarked on a unique
integrated partnership with Monarch and Partnership for Community
Care (P4CC) in Guilford County. Sandhills has contracted with Monarch
to provide transitional care to individuals who have been hospitalized
for psychiatric conditions. Monarch partners with the local CCNC
network (P4CC) to provide comprehensive transitional care that helps
individuals safely and successful return to their homes and communities.
As a result of these partnership there have been dramatic results —
significant reductions in emergency room and inpatient recidivism as
well as significant cost savings to the system.
Speakers:
Dr. Lisa Brandyberry, PhD, Clinical Director, DAYMARK Recovery
Services, Inc.
Jerold Greer, Information Technology Director, DAYMARK
Recovery Services, Inc.
Michael Lancaster, MD, Clinical Director, Community Care of North
Carolina
Billy R. West, Jr., MSW, LCSW, Executive Director, DAYMARK
Recovery Services, Inc.
Course Objectives:
• Define what is meant by “transitional care”
• Describe the importance of transitional care as a way to divert
consumers from future crisis and identify the provider's role in the
transitional care process
• Recognize the value of transitional care in relation to consumers
identified under the Department of Justice Settlement
• Identify how Providers and CCNC staff can work together to identify
consumers who would benefit most from transitional care
Speakers:
Kelly Crosbie, MSW, LCSW, Chief Strategy Officer at Monarch
Dorinda Robinson, MSW, Care Coordination Director, Sandhills Center
Mary Lou Sudder*, Independent Reviewer, US Department of Justice
*invited
Evening, Thursday, December 4, 2014
5:30 - 6:45 p.m.
Excellence Awards Reception
Join us to celebrate and recognize the 2014 Programs of Excellence award winners. All attendees are
invited to join us and enjoy refreshments, time to network with colleagues and an array of hors d'oeuvre.
Sponsored by: Alexander Youth Network, AlphaCM, Brynn Marr Hospital, Community Choices, Inc., Cornerstone Treatment Facility, Inc.,
Premier Healthcare Services, Inc. and CTFP, Inc., Developmental Disabilities Resources, Inc., The Echo Group, Frye Regional Medical Center,
GHA Autism Supports, Holly Hill Hospital, Ingenuity Health, Lifespan Incorporated, Monarch, Netsmart, Old Vineyard Behavioral Health,
Open Minds, Qualifacts Systems, Inc., Recovery Innovations, Southern Pharmacy Services, Strategic Behavioral Center, & Universal Mental
Health Services, Inc.
This year Friendly Neighborhood DJ will host our dance and give
everyone a chance to burn off some stress and just have some
fun for a change. Music will featured songs you know and love
and today's biggest hits – come kick up your heels!
8:30 - Midnight
Dance Party!
Register online at www.nc-council.org
Register online at www.nc-council.org
12
Friday, December 5, 2014
Closing Plenary Session
9:30 a.m. - 11:30 a.m.
The New Health Age
This thought provoking presentation will provide a look into the future of health care,
healthcare delivery and medicine. We have entered a “new health age” that is rapidly
emerging and will soon supplant the political storms of the present that are obscuring the
dawn of this new age. What is the New Health Age? What are the qualities, dynamics and
changes that are coming to American health care? What are the new technologies that will
dramatically change health care delivery?
Course Objectives:
• Discuss the New Health Age and its impact on clinical services
• Identify the qualities, dynamics and changes that will affect healthcare delivery in
our country
• Explain the new technologies that will precipitate these changes
Speaker:
David Houle is a futurist, thinker and speaker. Houle spent
more than 20 years in media and entertainment. He has
worked at NBC, CBS and was part of the senior executive
team that created and launched MTV, Nickelodeon, VH1
and CNN Headline News. Of most of interest to our
audience is his first book, “The New Health Age: the Future
of Healthcare and Medicine in America,” a highly acclaimed
work that became a #1 category best seller on Amazon.
David Houle
Closing Plenary Sponsored by Millennium Laboratories, Thompson Child and Family Focus, ICAN
Solutions, Barium Springs/Grandfather Home for Children, Vidant Health – Behavioral Health
and Citizens Insurance Agency
Thank you to our Friends of the Council
Thank You 2014
Conference
Exhibitors and
Sponsors
*Alexander Youth Network
*AlphaCM, Inc.
The Arc of NC
Barium Springs/Grandfather Home for
Children
The Barry Robinson Center
*Brynn Marr Hospital
Care Management Technology
CARF International
Citizens Insurance Agency
CNP Technologies
Coastal Horizon
Coastal Plain Hospital
*Community Choices
*Cornerstone, Premier Health Care
Services, CTFP, Inc.
Datis
Davidson, Holland and Whitesell
Daymark Recovery Services
*Developmental Disabilities Resources
*The Echo Group
*Frye Regional Medical Center
GHA Autism
Governor's Institute of Substance
Abuse
*Holly Hill Hospital
ICAN Solutions
Ingenuity Health
Insight Telepsychiatry LLC
Irwin Siegel Agency, Inc.
Jackson-Field Homes
*Lifespan Incorporated
Millennium Labs
*Monarch
*Netsmart
New Hope Treatment Center
October Road
Odyssey Software
*Old Vineyard Behavioral Healthcare
QOL Meds
*Qualifacts Systems, Inc.
Realistic Change by Choice (RCBC)
Recovery Innovations
RHA Health Services, Inc.
Southern Pharmacy Services
Springbrook Behavioral Health
*Strategic Behavioral Center
TenEleven Group
Therap Services, LLC
Thompson Child and Family Services
UNC Horizons Program
Universal Mental Health Services, Inc.
Vidant Medical Center - Behavioral
Health
*NC Council Affiliate Member and Friend
of the Council
Register online at www.nc-council.org
NC Council Affiliate Member
13
Thank you to our Friends of the Council
Register online at www.nc-council.org
14
Thank you to our Friends of the Council
Register online at www.nc-council.org
2014 Conference Door Prizes
Must be Present to Win!
Prize Drawing will be Friday, December 5 at 11:30 a.m.
List of Prizes to Date…
Pinehurst Resort Package 3 day, 2 night stay with breakfast buffet in Hotel dining room Donated by Pinehurst Resort
$200.00 Gift Card Donated by ICAN Solutions
$50.00 Amazon Gift Card Donated by DATIS
Gift Card Donated by The Echo Group
$50.00 Amazon Gift Card Donated by October Road
Gift Donated by Monarch
$50.00 American Express Gift Card Donated by Netsmart
Gift Card Donated by Southern Pharmacy Services
Keurig K10 MINI Plus Coffee Brewing System Donated by CNP Technologies
Gift Basket w/Gift Card Donated by Universal Mental Health Services
Gift Card Donated by Millennium Laboratories
Grab Bag-includes T-shirt, Wellness book & sack Donated by Recovery Innovations
Prize Donated by Citizens Insurance Agency
Gift Donated by Davidson, Holland, Whitesell & Co
Prize Donated by NAMI NC
Gift Card Donated by Benchmarks
Backpack Donated by CNP Technologies
Gift Donated by Jackson Field Homes
Prize Donated by UNC Horizons
Gift Donated by Community Choices
Computer bag w/goodies Donated by Care Management Technologies
Coffee and tea variety basket from World Market Donated by New Hope Treatment Center
Gift Basket Donated by Coastal Plain Hospital
Holiday Day Cooking Gift Basket Donated by GHA Autism
Gift Basket Donated by Vidant Medical Center- Behavioral Health
Register online at www.nc-council.org
16
2014 CONFERENCE REGISTRATION FORM
NC COUNCIL OF COMMUNITY PROGRAMS
Pathways to Integration
Conference & Exhibition 2 December 3 - 5, 2014
Pre-Conference December 2, 2014 2 Pinehurst Resort, Pinehurst, NC
Two Ways to Register
1. Register on line at www.nc-council.org and pay by credit card (Visa/MC only). Only online
registrants will receive email confirmation.
2. Mail in registration form with check made payable to “NC Council of Community Programs.”
Payment must be received at the Council office no later then Nov. 17, 2014.
Both sides of the Registration Form MUST be completed.
Registrations received without check or purchase order will not be processed until check is received.
Mailing address: NC Council of Community Programs, 505 Oberlin Road, suite 100, Raleigh, NC 27605.
Questions – contact Karen Payne at [email protected].
R EG IS T R AT IO N CUT OFF DATE IS NOVEMBER 17, 2014.
You may REGISTER ON SITE if space allows, email to confirm space availability at [email protected].
Please complete both front and back of this form.
Name __________________________________________________________________________________________
Organization ___________________________________________________________________________________
Title ___________________________________________________________________________________________
Mailing Address ________________________________________________________________________________
City __________________________________________ State___________________ Zip_____________________
Phone_________________________________________ Fax____________________________________________
Email__________________________________________________________________________________________
Vegetarian Meals required ______yes ______no
Please indicate any special accomodations such as dietary restrictions, wheelchair, interpreter, sighted
guide, etc... _____________________________________________________________________________________
C a n c e l l a t i o n s : To receive any refund, you must email Karen Payne at [email protected] by 5:00 p.m. on
the dates indicated below. There will be a $15 service charge for ALL cancellations no matter when the cancellation
is made. Cancellation dates: Full refunds (minus $15) will be given if cancellation made by October 24, 2014; a onehalf refund (minus $15) will be given for cancellations made between October 25 - November 7, 2014; no refund will be
available after 5:00 p.m. on November 7, 2014.
2014 CONFERENCE REGISTRATION FORM
NEW!
CONSUMERS TAKE 50% DISCOUNT ON REGISTRATION FEES
(This discount is not available online. Please mail the registration form with payment)
Register 4 Staff to Attend (Full Conf. Registration) and the 5th Attends for Free!
Please email Karen Payne at [email protected] with the name of the free registrant as this discount is
not availale with online registration
Pre- Conference Fees (12/2)
FEES:
NOT INCLUDED IN CONFERENCE FEES
u Using Outcomes-Based Data for Improving Service Quality &
Monitoring Across all Populations uEthics in 2014: an Overview
u Governing the LME and the MCO in LME-MCO:
Can We Successfully Integrate the Two?
Conference Fees (12/3- 12/5)
u Full Conf. Registration
$95
$95
$75
Early Bird (by 11/3)
After 11/3
$350
$375
(Full registration includes conference meals, sessions & events for ALL 3 days)
u Two Day Conf. Registration
(Please select 2 days)
u Wednesday u Thursday
$300
$325
$185
u Friday
(Two- Day includes trainings, conference meals & special events on the chosen days)
u One Day Conf. Registration
$170
(Please select 1 day)
u Wednesday u Thursday
(One day includes training, lunch, exhibits for that day)
u Closing Plenary ONLY$50$50
(Does NOT include meals, other trainings, special events)
TOTAL AMOUNT ENCLOSED
$________________ Make check payable to: “NC Council of Community Programs.”
CHOOSE SESSIONS
WEDNESDAY – Concurrent Sessions, please choose ONE session (X):
u Launching Integrated Care within a Traditional Behavioral Health Agency
u Alternative Provider Reimbursement Models in a Managed Care System
u Integration Lessons and Practical Use of Virtual Care and Team Care
u NC Law: Tips, Traps and Take Aways for Non-Lawyers
u The Clubhouse Model: High Impact Outcomes & Cost Effective Solutions for LME-MCOs
THURSDAY
A.M. Session - Please (X) if you will attend:
u Measuring Quality of Life for People with I/DD in a Managed Care Environment
P.M. Session - Please (X) if you will attend:
u A Population Based Approach to Healthcare for People with I/DD: Improving Outcomes through Collaboration,
Data and Outreach
Repeat Sessions (choose a.m. and/or p.m. session)
u Improving Behavioral Health Access and Care through Virtual Care Teams (attending: u a.m. or u p.m.)
u Playing in the Sandbox: How Community Outreach Builds Better Castles of Care (attending: u a.m. or u p.m.)
u The World of Analytics, What does it Really Mean? (attending: u a.m. or u p.m.)
u Using Technology to Facilitate Primary Care Integration (attending: u a.m. or u p.m.)
u Transitional Care Teams: Reducing Inpatient and Emergency Department Recidivism (attending: u a.m. or u p.m.)
NORTH CAROLINA COUNCIL OF COMMUNITY PROGRAMS
2014 CONFERENCE & EXHIBITION
Booking ID #39836
Monday, December 1 - Friday, December 5, 2014
We look forward to welcoming you to Pinehurst! Please take a moment to fill out this reservation form to ensure your accommodations
for your upcoming visit. Pinehurst requires that your reservation request form be completed and returned on or before
5:00pm EST, Monday, November 3, 2014.
Reservation forms received after this date will be processed on a “space-available basis”.
Pinehurst consists of a variety of accommodations including the Carolina, Villas, Holly Inn, The Manor and Condominiums. THE
RESORT WILL MAKE EVERY EFFORT TO HONOR SPECIFIC ROOM REQUESTS. If your request is not available, the best
substitution will be made.
DAILY RATES: European Plan
LOCATION: Resort Accommodations
(Please Check Desired Occupancy)
SINGLE OCCUPANCY: _____ $106.00
DOUBLE OCCUPANCY: ______$54.00 PER GUEST
(One guest per room)
(Two or more guests per room)
Rates are per guest, per night and include your accommodations.
Arrival Date ___________________________ Departure Date ___________________________
Check-In Time: 4:00 PM
Check-Out Time: 12:00 NOON
RESORT SERVICE FEE & STATE SALES TAX: For your convenience a 10% resort service fee will be added to your account.
Current State sales tax of 6.75% and occupancy tax of 3% are additional. The Resort Service Fee covers the following amenities and
services: in-room high speed internet, unlimited use of the fitness center, bicycles, practice putting greens, pitching areas, driving range,
in-coming faxes, afternoon tea in the Carolina, self & valet parking, on-call transportation, outdoor pools and beach club (based on
seasonal availability). Package meal gratuities for staff in the dining venues as well as the bell and door staff are also included. For nonpackage meals and beverages in our resort dining outlets, a separate 18% service charge is added to your account. Housekeeping and
transportation staffs do not participate in the resort service fee. Gratuities in addition to the above and for any other resort staff are at
your discretion. State and county taxes are subject to change without notice.
DEPOSIT AND CANCELLATION POLICY: A deposit representing one night’s rate per guest is charged at the time the reservation is
made. Pinehurst must receive notice of any cancellation at least 30 days prior to date of arrival in order to refund a deposit. The
cancellation deadline is 5:00pm EST, Monday, November 3, 2014.
Please complete and fax or mail with deposit to: GROUP RESERVATIONS
FAX: 910-235-8240 PINEHURST
PHONE: 855-287-1286PO BOX 4000
VILLAGE OF PINEHURST, NC 28374-4000
ROOMS TO BE OCCUPIED BY: (Type or Print all names) (ALL GUESTS WILL BE CHARGED A ONE-NIGHT ROOM DEPOSIT)
_________________________________________________________________________________________________
Name Address City State Zip
Home Phone (_____)_____________ Business Phone (_____)_____________ E-Mail ___________________________
_________________________________________________________________________________________________
Name Address City State Zip
Home Phone (_____)_____________ Business Phone (_____)_____________ E-Mail____________________________
CREDIT CARD INFORMATION FOR ROOM DEPOSIT (S):
Credit Card Name & Number________________________________________________________EXP_____/_________
Card Holder Name _________________________________________________________________________________
Card Holder Authorized Signature: _______________________________________________________________

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