Cummins Multilingual Deployment

Cummins Multilingual Deployment
Present by:
Geane Cristina de Melo
Maximo Globalization - Advisory Software Engineer
&
Art Garrard
Cummins Maximo IT Business Analyst
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Cummins Engine: Diversified Global Power Leader
Four Complementary Businesses
Engines
Power
Generation
Components
Distribution
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Cummins is Diversified Global Power Leader:
Asia +
Australia
27%
United States
+ Canada
40%
Europe
Middle East
Africa
21%
South America
+ Mexico
12%
2011 Revenue: $18B
Growth and Capacity
2
2
2
Strong Global Position
Supply
Chain
Operations
Distribution
Service
Operations
Components
107 Manufacturing Plants
160+ Countries
550+ Distributor Locations
5,000+ Dealer Locations
Technical Centers
Regional Parts Distribution
Sales and Service
International Distributors
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Cummins Global Business Summary:
For a company to function globally, simply having software in
different languages is not enough anymore. We need to have
multi-language capabilities, ready to deal with all the countries
we work with, and that can give us the solutions we need to
keep growing, adding more languages along the way. This
presentation will explain how Cummins added new languages
and one new Maximo IS product to their existing environment.
We will also demonstrate how Cummins and IBM conducted
troubleshooting to resolve challenges along this journey. Our
intention with this presentation is to share experience we
acquired during this time and share it with Maximo consumers
community.
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Cummins Multiple Languages Deployment:
 Being Global makes it a necessity to be Multilingual.
 Started out in 2006 with just 2 additional languages, Spanish and Brazilian
Portuguese
 Currently loaded in Maximo with base language of English.
Spanish
Portuguese (BZL)
Chinese
German
Turkish
Korean
French
Russian
 Languages currently supporting / being used
Spanish
Portuguese (BZL)
Chinese (simplified)
Korean
French
Turkish
 Dialects
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Cummins Global Business Requirements:
 We need assurance that our employees and partners around the
word can communicate clear and fast
 We need a product that follow us in this goal
 Our working tool should not be a barrier to our growth
 The impact of having a product or a service wrongly used or
requested is very high as well as the risk of loosing a deal
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Cummins Languages Issue:
 The upgrade to Maximo 7.1.1.8 failed and Languages where not
installed correctly.
– As a results applications were left with a mixture of languages
– Maximo Calibration was installed on top of 7.1.1.8 and it was not
translated
– Some messages where in English and some translated - causing a mix of
languages
– Everything that were added afterwards were in English, even if we try to
install other languages
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Maximo – Asset Application
English
Spanish
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Maximo - Calibration
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Cummins Language Issue Findings:
1.
Utilities Kit was not working
2.
Maximo Files (XLIFF files) were missing
3.
TDToolKit (command line) not working
4.
Web session held for additional research
5.
Cummins database sent to IBM for additional analysis
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Cummins Language Issue Root Cause & Solution:
Root Cause:
1.
Mismatch of Product Version and Language Version
installed
2.
Missing Files (XLIFF files)
Solution Implemented:
1.
Replace Missing Files (XLIFF files)
2.
Rerun TDToolKit and it will update database to correct
mismatches
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Cummins Language Issue Lessons Learned:
1)
Know where to look for the problem could save time
2)
A clean install
Do not restart install
Restore and start over
3)
Run Query and Match Version
4)
The Translation of the product needs to be well implemented to work
at full speed
5)
The earlier we try to find the problem the faster we will get a solution
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Tips for a Successful Language Deployment:
 When languages are an issue, some key tables could give you a
faster answer:
– MAXVARS, LANGUAGE and TDTVERSION needs to be checked
– Compare to the products and languages you have installed
– The install logs as well as the TDToolKit log (Maximo log) should point
you in the right direction
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Q&A
 Questions
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