Service Charges wef 23rd September 2014 onwards

Service Charges (From 23rd September 2014 onwards)
Service Charges
Satellite TV /
CRTMAN TV
Type of Service
STB/DVD/HD Zapper / HD DVR
21" & 29"
Satellite LCD / STARMAN LCD
Upto 22"
Visit charges for ODU Related ( Reflector re- alignment, Skew, re-Connectorization, etc. ) complaints
Above
22" &
upto 32"
Above
32" &
upto 42"
Above
42"
Upto 22"
DDB LCD / LED
STB/DVD/HD -Zapper / HD DVR
Above
32"
& upto
42"
Above
STB/DVD/HD -Zapper / HD DVR
42"
Above
22"
& upto
32"
Rs. 150
Swapping of STB / DTH PCB
(Only DTH PCB will be Swapped in Products other than STB / HD DVR)
Visit Charges for Product (other than ODU & Swap) related Complaints
Spare Part Charges
Rs. 150
Carry In
In Home
Transport of Product from Customer House to
Service Center and Back
Rs. 300
Rs. 150
Rs. 200
Rs. 400
Universal Remote Replacement All Products
(Home delivery)
NA
Non-Universal (Normal) Remote Replacement for
(Home delivery) - Applicable for All Products. Excluding Special Remotes of DDB
NA
Non-Universal RF Remote Replacement for
(Home delivery) - Applicable for HD Atom
NA
Replacement of Smart Card (if Lost or Physical Damage)
Rs. 400
Above
32" &
upto 42"
Above 42"
Upto 22"
Rs. 150
Rs. 200
Rs. 400
Rs. 400
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Rs 300 (Rs 250/- for Remote + Rs
50 for Home Delivery)
NA
Rs 325. Note:- In case of Only Smart Card Failure (excluding Lost / Physical Damage) in Out of Warranty period, Smart Card will be replaced on
Free of Cost Basis, only Service Charges will be applicable.
NA
Rs. 150
Rs. 150 - No Warranty on LNBF sold in Out of Warranty Period
Replacement of Dual Universal LNBF
Rs. 150
Rs. 350 - No Warranty on LNBF sold in Out of Warranty Period
Replacement of Quad Universal LNBF
Rs. 150
Rs. 525 - No Warranty on LNBF sold in Out of Warranty Period
Swapping of complete ODU assembly (Excluding LNBF)
Rs. 150
Rs. 375
Changing ODU Accessories (Black Back Part)
Rs. 150
Rs. 50
Changing Only Reflector (60CM ) Without Accessories
Rs. 150
Rs. 250
Cable Charges
Rs. 150
Rs 12 per meter
CD Deck Mechanism/Loader Assembly
Rs. 150
In Home
NA
Rs 450
Rs. 250
Rs. 150
Above 42"
NA
Rs. 150
Carry In
Above 32"
&
upto 42"
Spare Price as per DDB LCD/LED Spare Price
List,
Replacement of Single Universal LNBF
Any Part Replaced in Product other than DTH MPEG PCB (In case of Satellite TV / CRTMAN TV / Satellite
LCD / DDB LED / DDB LCD)
Above 22"
&
upto 32"
Rs 200 (Rs 150/- for Remote + Rs 50 for Home delivery)
NA
Rs. 150
Above
22" &
upto 32"
Rs. 225 (Rs.175/- for Remote +
Rs.50/- for Home Delivery)
Rs. 150
Replacement of Power Supply Adaptor
NA
Rs. 300
Rs. 150
Upto
22"
Rs. 150
Rs. 250
NA
21" & 29"
DDB LCD
/ LED
As per Spare Price list
Rs. 150
Rs. 150
Satellite TV / Satellite
CRTMAN TV LCD /
STARM
Rs. 300
Note : - In case of Satellite TV / CRTMAN TV / LCD / STARMAN LCD / DVD / Sound Bar / DDB LCD / DDB LED the Product Warranty will be considered from the Date of Purchase (Not from Activation). Original Invoice to be referred for any Warranty claim.
- In case of Satellite TV / CRTMAN TV / LCD / STARMAN LCD / DVD / Sound Bar / DDB LCD / DDB LED the ODU Alignment Warranty will be considered from the Date of Activation.
- There is No Warranty for Mishandling / Damage cases.
- Any Physical Damage / Theft / Cable Cut / Damage due to Environment Effect at any point of time irrespective of the Date of Activation will be treated as Out of Warranty & will be charged to Customer Account as per the charges mentioned above.
- Price for Out of Warranty Spare Parts which are not covered above are chargeable as per Spare Part Price List.
- Service Charge Warranty is 3 month from date of Job completion.
- In case of Swap, Swap Warranty on STB & DTH PCB & Service Chargeboth is 6 Months from Date of Swapping. Swap Warranty for DDB PCB is 1 Month from Date of Swapping.
- Warranty of all the Spares including LCD / LED Panels & Picture Tube is 1 month from Date of Spare replacement. This is Excluding Remote & LNBF which has no warranty on chargeable replacement.
- In case of SD to HD Upgrade New HD Product will have Fresh Warranty of 12 Months including Alignment from Date of Upgrade.
- All the defective part should be returned back by Customer / CS Agency to Company with completely filled Defective Tag.
- The above mentioned Service charges are at Sole descreation of BBCL and the same can be ammended at any point of time by BBCL, without any prior information.
As per Spare Price list

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