Spring Newsletter Spring 2014 New rooms at Holmhurst 2014 has got off to a great start for us in East Surrey, culminating in the completion of the transformation of previously undeveloped space in Holmhurst Medical Centre, Redhill. We have worked closely with ―Civils Engineering‖ to design four purpose built consulting rooms, a treatment room and reception/office space. This will allow us to provide a greater variety of outpatient services to the population of the East Surrey CCG. Brief News New phone system from 9th April. DHC main reception number changes to As many of you may know, with the support of Holmhurst Medical Centre DHC has provided community based outpatient services since September 2010 from this site. In response to the increase in demand for our services from a wider range of practices, we have decided to develop our own space within the building. This suite of new rooms is situated on the first floor (lift and stairway access). At DHC we firmly believe that many non emergency services for patients delivered by senior clinicians are best placed in a community setting. The successful delivery of a consultant led community service, with short waiting times, backed up by very positive patient surveys and general feedback from GPs since 2005 in Dorking has confirmed this belief. With this experience in mind we are therefore pleased to offer a similar choice of services for the patients and GPs of East Surrey from our newly developed premises. We sincerely hope that this development demonstrates our commitment to providing high quality services to the population of East Surrey. We would like to thank Laurie Brown, our Service Development Manager ,for delivering such a fantastic facility. 01306 735459 Holmhurst gets its own telephone number 01737 336968 IAPT service continues to expand. DHC has employed two new therapists since the start of 2014. We are exploring the provision of IAPT services within GP practices in the East Surrey area DHC currently works with 48 consultants, across 18 specialities Consultant Update Several new consultants have joined us since the new year. also run clinics at both Dorking and Redhill sites Mr Paras Jethwa – Consultant Surgeon will be joining us at both Dorking and Holmhurst Medical Centre in Redhill Mr Tim Campbell-Smith – Consultant Colorectal Surgeon will be joining us at Holmhurst Medical Centre from May 2014. Mr Richard Sinnerton – Consultant Orthopaedic Surgeon (Upper limb) will Mr Chris Hulme – Consultant Spinal Surgeon will be working as part of the Medwyn pain clinic giving us much needed capacity in this busy clinic Mr Tom Loosemore— Consultant Surgeon (vascular) will be running clinics at Holmhurst in addition to his clinics at Dorking from April 2014 Page 2 Spring Newsletter DHC rebrands On 1st April Dorking Healthcare rebranded. Dorking Healthcare was set up in 2005 to serve the needs of the Dorking population. Due to the quality of service we provide we have been able to extend these services throughout Surrey in recent years. Although we are rightly proud of our Dorking ‗roots‘ this can now cause confusion in relation to GPs and patients in other parts of Surrey who assume we are running Dorking services only and may feel the distance is an obstacle. As we now have a second site in Redhill and are looking to provide services from other sites in Surrey to create a wider appeal The layout of this new website will enable GPs and patients alike to review our services in a streamlined and user-friendly way. To this end Dorking Healthcare will be renamed Although we are continually evolving and expanding, delivering quality healthcare remains our absolute focus. We have created a new logo and identity to ensure we are recognisable across the whole Surrey area. As part of this process we have developed a new website dhcclinical.com We are always open to feedback about our services and have suggestion boxes sited in the reception area at both Dorking Hospital and Holmhurst Medical Centre, Redhill. . Delivering Quality DHC meets quality obligations set by CCG. DHC is pleased to report that we are meeting the quality targets set for us by our commissioners. We work to all the clinical and organisational standards set out in the general acute contract for providers, and in addition we have our own customised CQUIN targets (Commissioning for Quality & Innovation) set by Surrey Downs CCG. We have met all four of our Dorking Hospital Off St Pauls Road West Horsham Road Phone: 01306 735459 Fax: 01306 883492 We’re on the Web! dhcclinical.com CQUIN targets for 2013-14. These cover: the results from the Friends & Family recommendation test, which we were asked to measure as a pilot survey in the outpatient setting improving the new:followup appointment ratio in dermatology improving the speed at which we type up clinic letters (now down to 3 working days on average) improving on measures of clinician-to-clinician referrals The new IAPT service has to meet an extensive range of quality targets that measure clients‘ progress through the service and their clinical improvement. The results to date are encouraging. DHC was founded in 2005 with the aim of improving and expanding out -patient services provided in the local Dorking community. Recent years have seen us expand services throughout Surrey, operating out of 3 different sites. We started with 11 clinics each month. We now deliver over 300 clinics a month covering a wide range of outpatient services, improving access to psychological therapies (IAPT), direct access ultrasound, physiotherapy, counselling and consultant psychiatry. We take responsibility and pride in what we do, ensuring we provide high quality, patient focused care throughout every aspect of our business
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