30Effective contacts 12Jargon test - Abo-Shop

CONTENTS 1/2015
Ingram Publishing
30 Effective contacts
The Big Picture
Careers
6China
Medical uses for 3D printing
66Viewpoint advanced
Is family planning any of the boss’s business?
68 Tips and Trends
Working styles; qualities of a good leader
Working World
8
Names and News plus
The latest from the world of business
Language Test
12 Business Jargon Test your knowledge of business buzzwords
Global Business
18Profile advanced Astronaut and social-media star Chris Hadfield
24Head-to-Head Should staff have unlimited holidays?
26 It’s Personal advanced
Elisabeth Ribbans on activist Charmian Gooch
29 Business Press Behind the headlines advanced
Business Skills
30 Series (6): Contacts plus
How to make the most of casual conversations
plus
35 Training Plan Improve your conversations at work
36Toolbox Ken Taylor on negotiating
Intercultural Communication
38Italy
Doing business with Italians plus
Management
70
74
75
Office Space
The changing design of the modern workplace
What Happened Next plus
Abercrombie & Fitch’s PR disaster
Executive Eye
Adrian Furnham on interviewers’ mistakes
iStock Editorial
Wavebreak Media
12 Jargon test
Technology
76 Series (1): Great Inventions advanced
Innovations that have changed the world
82Trends
Smartphones and drivers; old people and stoves
83 Language Focus advanced
Ventilation
People
86 My Working Life easy
Gerrit van der Walt, South African farmer
Regular sections
3Editorial
22SprachenShop
73 Classified Ads
84 Feedback / Impressum
85Preview
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38 Italian values
iStock
76 Great inventions
GUIDE
55 vocabulary
Useful
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Section
Language
easy
47 Grammar at Work Times and schedules plus
48 Easy English Presenting figures plus
50 Short Story The Manor easy
easy
Language in Business Spotlight
Articles in the magazine use the style, spelling, punctuation and
pronunciation of British English unless otherwise marked.
US
52Translation False friends and more 53 Language Cards To pull out and practise
All articles are marked with their level of language difficulty.
Articles not marked on the contents pages are at a medium level.
(CEF stands for the Council of Europe’s “Common European
Framework of Reference for Languages”.)
55 SKILL UP! Your hobbies
56Email Punctuation
57English on the Move easy Greetings and goodbyes
plus
easy
58 English for… Relocation
60 Legal English Class-action suits advanced
61 Talking Finance Asset-backed securities A
merican style, spelling, punctuation and pronunciation
are used in these articles.
advanced
62 Teacher Talk Interview with Akos Gerold
Approximately at CEF level A2
medium
Approximately at CEF levels B1–B2
advanced
Approximately at CEF levels C1–C2
ifml.: informal word or phrase; vulg.: vulgar word or phrase;
sl.: slang word or phrase; non-stand.: non-standard word or phrase;
UK: chiefly British usage; US: chiefly North American usage
64Products What’s new?
65 Key Words Vocabulary from this issue
Cover topics
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www.business-spotlight.de 5
Cover photograph: Agentur Schapowalow
46Vocabulary Bags and cases Seizing the moments
Manch wichtige Entscheidung
basiert auf einem zwanglosen
Gespräch. Im sechsten Teil
unserer Serie zeigt Bob Dignen
in zehn Punkten, wie Sie eine
kurze Begegnung mit Kollegen
und Geschäftspartnern effektiv
nutzen oder sogar herbeiführen
medium
Series Part Six
können.
First meetings: what
30dowww.business-spotlight.de
impression
you make?
1/2015
CONTACTS BUSINESS SKILLS
This article is the sixth in our special skills series. Each article contains ten top tips for a key area of
business communication — and a
training plan to help you to structure your learning (see p. 35).
Key events in our lives can
often be traced back to a short,
casual conversation
In previous issues:
Part One: Listening (2/2014)
Part Two: Speaking (3/2014)
Part Three: Writing (4/2014)
Part Four: Telephoning (5/2014)
Part Five: Meetings (6/2014)
T
hink about a typical day at
work. How many people do
you come into contact with?
Forget the formal meetings
and presentations. Just think
about the casual conversations at the
coffee machine, in the corridor or in
the canteen.
to get/give information
to impress/inspire
Can you think of more purposes?
Most conversations at work have
many of the above purposes. But
when under time pressure, people
often focus more on the transactional aspects (such as giving or receiving information) rather than on the
transformational aspects (for example, offering support or inspiring).
However, limiting the purpose of a
conversation also limits its potential
benefits.
l
l
TIP 1 Have some faith
In her book Fierce Conversations,
US author Susan Scott describes her
passion for good communication. As
she says: “While no single conversation is guaranteed to change the
trajectory of a career, a company, a
relationship or a life … any single
conversation can.” Key events in our
lives can often be traced back to a
short, casual conversation, which led
to deeper discussions, a meeting with
a future partner or a job offer. But to
make the most of our conversations,
we need to believe in the opportunities that they offer.
TIP 2 Act with purpose
1/2015
Mauritius
One of the biggest risks is that we
approach conversations too casually,
without any real purpose. This leads
to a rather automatic “meet-andgreet” process rather than real interaction. Having a purpose helps us to
focus our comments and questions.
Here are some possible purposes of a
conversation:
l to learn something
l to get to know a person
l to offer/receive support
l to give/receive praise
TIP 3 Manage the moment
Busy open-plan offices or noisy production zones are not conducive to
meaningful interaction. Here are
some tips about managing the lessthan-ideal conversation opportunities
4
that often arise:
Seizing the moments Die Gelegenheit(en) beim
[)si:zIN DE (mEUmEnts]
Schopf packen
canteen [kÄn(ti:n]Kantine
casual [(kÄZuEl]
ungezwungen, beiläufig
conducive: be ~ to sth. einer Sache förderlich
[kEn(dju:sIv]sein
fierce [fIEs]
heftig, leidenschaftlich
open-plan office
Großraumbüro
[)EUpEn plÄn (QfIs]
purpose [(p§:pEs]Absicht; hier:
Zielgerichtetheit
trace sth. back to sth.
etw. auf etw.
[)treIs (bÄk tu]zurückverfolgen
trajectory [trE(dZektEri] Flugbahn; hier: Verlauf
www.business-spotlight.de 31
Dury/VU/Laif
ITALY INTERCULTURAL COMMUNICATION
1/2015
Italian values:
www.business-spotlight.de
39 enjoying
food and family
All in the family
Um in Italien geschäftlich Fuß zu fassen, muss
man wissen, dass in der Unternehmenskultur
die Familie noch immer eine bedeutende Rolle
spielt. Vicki Sussens wirft einen Blick auf einen
wichtigen Handelspartner Deutschlands. medium
Y
ears ago, I left my threemonth-old son with a friendly coffee-bar owner in a tiny
Tuscan village while I used
the public phone. When I
returned, I found the signora and her
friends sitting in an adoring circle
round my delighted child. Bambini
— and above all, families — are more
important than anything else in Italy.
Understanding the role of the family in Italy’s economy is essential for
doing business there. It is also essential for putting the country’s current
problems into context. “Italians see
themselves less as a nation than as
a huge mosaic of family networks,”
38 www.business-spotlight.de
says intercultural expert Iris Wangermann, who advises Italian and German firms (see interview, p. 42).
Family businesses make up 93 per
cent of all firms in Italy. Well-known
Italian companies such as Pirelli,
Benetton, Fiat and Barilla tend to be
large, but 95 per cent of Italian businesses have fewer than ten employees. They provide nearly half of Italy’s total employment and one third
of added value — more than in any
other EU country.
Financial institutions rarely own or
play a role in controlling non-financial
firms in Italy. There are only 240
Italian companies on Italy’s stock
exchange, with most of the shares
owned by individuals and family
members. Italian firms may produce
global brands, but hardly any are
global players.
“Micro-companies, little offices,
single rooms, this is how we were
born and developed,” Sara Dell’Orco, who works for the family machin-4
added value
Wertschöpfung
[)ÄdId (vÄlju:]
adoring [E(dO:rIN]bewundernd
brand [brÄnd]Marke
share [SeE]Aktie
stock exchange
Aktienbörse
[(stQk Iks)tSeIndZ]
Tuscan [(tVskEn]toskanisch
1/2015
1
Bernhard Förth
PICTURE THIS!
10
6
2
9
7
3
8
4
5
LET’S COOK
Is everything ready?
Let’s celebrate!
Some of the most popular TV shows are about cooking. It’s no wonder that people like cooking and baking as hobbies. In this illustration, we focus on dinner parties.
1. special occasion 2.guest
bouquet of flowers [bu(keI]
3. host [hEUst]
apron
dress up
4. cookery book
(US cookbook)
5.starter (US appetizer)
ready-made sauce
6. oven [(Vv&n]
main course (US also entrée)
roast beef 4 SKILL UP!
besonderer Anlass
Gast
Blumenstrauß
Gastgeber(in)
Schürze
sich fein machen
Kochbuch
Vorspeise
Fertigsauce
Backofen
Hauptgang, -gericht
Rinderbraten
7.Cheers! [tSIEz]
Prost!
8. wine carafe
Weinkaraffe
[(waIn kE)rÄf]
decant the wine den Wein (in eine
[di(kÄnt]
Karaffe) umfüllen
9.set the table den Tisch decken
candle Kerze
crockery
Geschirr
cutlery
Besteck
(US also silverware)
flower arrangement Blumenschmuck
tablecloth
Tischdecke
10. stereo [(steriEU]Stereoanlage
background music Hintergrundmusik
create an atmosphere Ambiente schaffen
ISSUE 30
What are they saying?
Debbie: Have you set the table? What about the drinks?
John: I’ve just finished decanting the wine. Would you like a glass?
Debbie: Yes, a large one. This is a special occasion after all!
John: Cheers!
Understand the guests
Be a good host
have sb. over for dinner jmdn. zum Essen
eingeladen haben
invite sb. over for dinner jmdn. zum Essen einladen
wine and dine sb. jmdn. (fürstlich) zum
Essen ausführen
Get cooking
bake a cake einen Kuchen backen
Kartoffeln kochen
boil potatoes cook dinner Essen kochen
fry fish Fisch braten
eine Nachspeise
prepare a dessert [di(z§:t]
zubereiten
roast meat Fleisch braten
steam vegetables [sti:m] Gemüse dünsten
What do you eat?
ask your guests about
die Essensgewohndietary preferences and heiten und Ernährungsrequirements bedürfnisse seiner
Gäste erfragen
take your guests’ dietary die Ernährungseinrestrictions into schränkungen seiner
consideration Gäste berücksichtigen
They’re... lacto-ovo-vegetarian [)lÄktEU )EUvEU Sie sind ...
Ovo-Lakto-Vegetarier(in)
pescatarian [)peskE(teEriEn]
vegan [(vi:gEn]
vegetarian [)vedZE(teEriEn]
Pescetarier(in)
)vedZE(teEriEn]
He/She has... a peanut allergy [(ÄlEdZi]
diabetes [)daIE(bi:ti:z]
gluten sensitivity/
intolerance [(glu:t&n]
Veganer(in)
Vegetarier(in)
Er/Sie hat ...
eine Erdnussallergie
Diabetes
eine Glutenunverträglichkeit, -intoleranz
hier: Er hat ...
He’s... fructose-intolerant eine Fruchtzuckerunver [)frVktEUz In(tQlErEnt]
träglichkeit, -intoleranz
lactose-intolerant eine Laktoseunverträglich [)lÄktEUs In(tQlErEnt]keit, -intoleranz
Be a good guest
Compliments to the chef!
Kompliment an den
Koch / die Köchin
SKILL UP!
Why don’t you invite some
English-speaking guests over
for dinner and spend the
evening talking in English? If
you prepare a local speciality,
you will automatically have an
interesting topic of conversation for the evening.
ISSUE 30
Don’t forget the
dessert!
delicious [di(lISEs]
delish [di(lIS] ifml.
exquisite [Ik(swIzIt]
lovely mouth-watering lecker, köstlich
lecker, köstlich
vorzüglich
wunderbar
echt lecker (sodass
[(maUT )wO:tErIN]einem das Wasser im
Munde zusammenläuft)
sublime [sE(blaIm]
großartig, göttlich
schmackhaft
tasty [(teIsti]
richtig lecker
yummy [(jVmi] ifml.
SKILL UP! 5
iStock
Give a compliment

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