Issuance of EMD (Electronic Miscellaneous Document) for

Instructions for agents using Abacus Ticketing System
Collecting change fees using an Electronic Miscellaneous Document (EMD)
Revalidation
The process applies when there is no change in the applicable fare and/or taxes, fees
and charges or route, but the passenger makes a change to the booking.
1. You must revalidate the ticket first, then
2. Establish change fee to be collected and issue an EMD for that amount;
complete as follows.
3. The ‘Reason for issuance’ should have a code entered. Enter code ‘D’
meaning ‘Financial Impact’ and Subcode ‘992’ meaning ‘Reservation Change
Fee’. In the text field enter ‘Reservation Change Fee’, ‘Change Fee’ or as
generated by the GDS
4. Ensure that ‘Issued in connection with’ (also known as ‘related ticket
number’) field is populated with the revalidated ticket number (i.e., the threedigit airline code followed by the ten-digit ticket number). This entry is
mandatory for BA process and failure to complete could result in an ADM
being generated.
5. SVC date must be populated with the date of the last flight segment plus 1 day
6. Complete other parts of EMD as per your GDS ticketing instructions.
7. The EMD number will be automatically updated in the PNR.
Reissue
The process applies where there is a change in the base fare and/or taxes, fees or
charges and/or the route
1. Reissue the ticket (with additional collection on the fare if applicable).
2. Establish change fee to be collected and issue an EMD for that amount – the
EMD is to be completed as follows.
3. The ‘Reason for issuance’ should have a code entered. Enter code ‘D’
meaning ‘Financial Impact’ and subcode ‘992’ meaning ‘Reservation Change
Fee’. In the text field enter ‘Reservation Change Fee’, ‘Change Fee’ or as
generated by the GDS
4. Ensure that ‘Issued in connection with’ field is populated with the new,
reissued ticket number (i.e., the three-digit airline code followed by the tendigit ticket number) This entry is mandatory for BA process and failure to
complete could result in an ADM being generated.
5. SVC date must be populated with the date of the last flight segment plus 1
day
6. Complete other parts of EMD as per the GDS ticketing instructions.
7. All ticketing details on the original ticket mask - including tour code - must be
carried forward to the reissued document.
EMD is only to be issued for an applicable change fee and must be issued at the time
the booking is changed. The EMD must not be combined with any other service
charge or used to collect increase in fare or tax(es).
One EMD must be issued per passenger e.g. for three people travelling together;
three EMDs must be issued.
The procedure applies to all BA longhaul and shorthaul routes. If you have any
queries regarding GDS entries, please contact the appropriate HelpDesk.
Please be aware that failing to adhere to the correct document issuance and reporting
process will result in an ADM being raised for fee of GBP 25.00 or local currency
equivalent.
Refundable Balance
As yet, Abacus system does not support issuance of EMD for Refundable Balance.
All travel agents using Abacus GDS will not be able to reissue transactions if the
original fare is higher than the fare on the new ticket.
Until such time when EMD functionality is available in Abacus, the agents should
contact British Airways Call Centre using contact details available on the
speedbirclub website (www.speedbirdclub.com) or as advised by the local British
Airways office.
British Airways will reissue a ticket on travel agents’ behalf and will account for
refundable balance due from ticket reissue.
British Airways will process refund amount to the original form of payment (in case
of credit card transactions) or issue ACM for cash transactions.
A charge of £30 or local currency equivalent will apply for each reissued transaction
processed.
Group Booking Deposits
If applicable and when instructed by BA local office, travel agents using Abacus GDS
will be able to collect group booking deposits on EMD-S.
The travel agents should enter Reason For Issue Code ‘D’ (Financial Impact) and
Reason for Issue Subcode ‘997’ (Deposits/Downpayments).
Once EMD-S is issued and deposit is transferred to British Airways (through BSP
settlement), the money is held until the terms of the contract between an agent and
British Airways are fulfilled and the booking can be ticketed. The travel agents
should apply for deposit refund as advised by the local British Airways office.
The EMD-S issued to collect group deposits is a ‘non-exchangable’ document;
therefore it cannot be used as part payment for the group tickets.
Name Correction Fee and Advanced Payment
British Airways also enable two additional Reasons For Issuance Code for EMD
Name Correction Fee
The ‘Name Correction Fee’ is a charge collected by British Airways for ticket reissue
in instances where travel agents made a mistake in passenger’s name.
This process only applies in selected countries and travel agents should use it, only if
instructed by British Airways staff.
The EMD for Name Correction Fee is to be completed as follows:
1) The ‘Reason for issuance’ should have a code entered. Enter code ‘D’
meaning ‘Financial Impact’ and subcode ‘0L7’ meaning ‘Name Correction’.
In the text field enter ‘Name Correction’. Complete other parts of EMD as per
the GDS ticketing instructions
2) Check if the EMD number has been automatically added in the PNR.
3) If EMD number has not been added automatically, please update manually in
OSI element.
4) EMD-S issued for Name Correction is ‘Consumed at Issuance’, meaning it
cannot be refunded or exchanged.
The Name Correction Fee IS NOT the same as Reservation Change Fee which is
charged in case of ticket reissue or revalidation. If ticket reissue by British Airways
due to name correction, also involves changes to a ticket (for example change to
travel date or class of travel), a separate EMD-S must be issued for the collection of
reservation change fees as specified in the fare rules.
Advance Payment
In instances where British Airways reissued travel agent ticket due to, for example,
name correction, and if the changed booking requires further servicing (for example
new travel date or class of travel), an additional payment might be required. The
travel agents are no longer able to service their PNRs once the ownership was
transferred to BA, but they will be able to collect additional payment on EMD-S.
1) The ‘Reason for issuance’ should have a code entered. Enter code ‘D’
meaning ‘Financial Impact’ and subcode ‘98J’ meaning ‘Advanced Payment’.
In the text field enter ‘Advanced Payment’ Complete other parts of EMD as
per the GDS ticketing instructions
2) EMD-S issued for Advanced Payment will be exchanged and used by British
Airways as additional payment for the reissued ticket.
British Airways will monitor the issuance of all EMD-S types to ensure that the
correct procedures are followed.

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