VAR Banks on BDR Time Saved withIntronis

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VAR Banks on BDR
Time Saved with Intronis
Honing its expertise in the banking industry and partnering with the right cloud
backup vendor have been critical to SRMS’s continued success.
S
erving customers in regulated industries such as banking,
finance, healthcare, and legal puts a lot of responsibility on IT service
providers. Not only are they expected to keep customers’ IT environments running smoothly and securely, but they also must know how to use
technology to comply with industry regulations.
This extra layer of expertise and enablement has led many VARs, like
SRMS Network Technologies, to specialize in one vertical and be more
particular about which clients, and vendors, it does business with. For
SRMS, which has been in business since 1998, its specialization lies in the
banking industry, and today the vast majority of its 200 customers are banks
or credit unions.
Boost Revenue, Shrink Labor Costs with
the Right BDR-as-a-Service Solution
A trusted advisor, SRMS provides its customers with network infrastructure,
contact center, and VoIP solutions and services, and has become very knowledgeable about NCUA (National Credit Union Association) and FDIC (Federal
Deposit Insurance Corporation) guidelines. When it comes to backing up its
customers’ data, SRMS has been using Intronis for the past three years. SRMS
value’s the fact that Intronis is a commercial grade, cloud-based backup and
recovery-as-a-service solution that can be branded as its own. Since making
the switch, SRMS saves about 16 hours per month in BDR management-related
labor costs, and it’s increased its revenue 20%.
“Intronis uses an SSAE 16-compliant data center that ensures our clients’
sensitive data is properly protected, and the Intronis backup software encrypts
data before it leaves customers’ facilities to protect files from being intercepted
during transit,” says Charles “Bud” Cristello, VP of Operations at SRMS. “All of
our new clients are using the Intronis solution, and we’ve even been able to
move several clients that were using another company’s cloud solution. The
average client can be moved to Intronis in two to five days. Not only does Intronis
give us peace of mind about complying with industry regulations, it’s proven over
the years that it’s reliable — even under the worst case situations.”
[email protected] 800-569-0155 www.intronis.com @intronisinc
STATS
Year Founded: 1998
Headquarters: S.E. Pennsylvania
Verticals: Banks and Credit Unions
Specializations: VoIP, Call Center
Solutions, Network Infrastructure
Time saved with Intronis: 16 hrs/mo
Revenue growth after switch: 20%
URL: www.srmstechnologies.com
Bud Cristello on
BDR for banks:
One of the NCUA requirements
is that credit unions need to test
their disaster recovery plans annually. During the test, the customer’s phone system and data
are pointed to our data center.
Before serving up their voice mail,
call flows, phone system database, and core database on our
servers, we download their data
from the Intronis cloud.
With Intronis, we’ve never had to
worry about competing with them
for business. They were great
partners when we started working
with them several years ago, and
they continue to be a great partner
today.
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Both Simulated and Real Disasters No Match
for Intronis Disaster Recovery
One of SRMS’ Louisiana-based credit union clients was hit by Hurricane Katrina in 2005. Days before the storm hit, the VAR and client
worked out an emergency plan. “We coordinated with their phone
provider to reroute calls from the client’s headquarters to our data
center,” says Cristello. “We installed soft phones and headsets on
eight of their laptops, and they set up temporary offices in Texas.”
When the big storm hit, the credit union’s calls were rerouted
and the client was able to access all its data via SRMS’ data center,
which is connected to Intronis’ cloud. “That experience gave us and
our client assurance that we could protect their business data and
keep them running under any circumstances,” says Cristello.
In fact, even SRMS’ clients that have never experienced a real
natural disaster know the solution works. “One of the NCUA requirements is that credit unions need to test their disaster recovery plans
annually,” says Cristello. “During the test, the customer’s phone system and data are pointed to our data center. Before serving up their
voice mail, call flows, phone system database, and core database
on our servers, we download their data from the Intronis cloud.”
S T O R Y
Bud Cristello on
BDR for banks:
Intronis uses an SSAE 16-compliant data center that ensures our
clients’ sensitive data is properly
protected, and the Intronis backup software encrypts data before
it leaves customers’ facilities to
protect files from being intercepted during transit.
The average client can be moved
to Intronis in two to five days. Not
only does Intronis give us peace
of mind about complying with
industry regulations, it’s proven
over the years that it’s reliable
— even under the worst case
situations.
Choose a Cloud Backup Vendor with a Solid Channel Reputation
“In addition to Intronis’ proven reliability over the years, we’ve appreciated their U.S.-based
support,” says Cristello. “In the past, we’ve had quite a few vendor partners that, shortly after
we sign an agreement with them and start reselling their products, we find out through a
customer that the vendor is trying to undercut our pricing by selling directly to our customers.
With Intronis, we’ve never had to worry about competing with them for business. They were
great partners when we started working with them several years ago, and they continue to be
a great partner today.”
About Intronis
Intronis provides world-class data protection solutions for Small Businesses, delivered exclusively through the IT
channel. The Intronis ECHOplatform securely protects physical and virtual data with native support for physical
imaging, VMware, Hyper-V, Exchange, and SQL, all through a re-brandable central management console that integrates with major RMM and PSA tools. Offered with unlimited and fixed-fee storage pricing per SMB account,
IT service providers are able to rapidly grow revenue and scale profit. Through Intronis ECHOshare, channel
partners can easily expand their IT services portfolio to include tightly integrated business-grade file sync and share.
Learn more at www.intronis.com.
0 Sign up for a no cost, no obligation trial of Intronis
and read the Intronis Cloud Backup and Recovery Blog.
[email protected] 800-569-0155 www.intronis.com @intronisinc

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