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Money
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Compliance Guidance
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What Can Customers do to Help?
Customers often feel offended when questioned by their banking officer
about their wealth, source of income and account usage. However, it is
important to know that customers play a major role in enabling
governments and financial institutions combat money laundering and
terrorist financing.
Customers are expected to cooperate with banks requirements,
starting with identity verification and customer profiling at account
opening level to justification with regards to source of funds and reason
behind certain banking transactions. They should not feel insulted or
accused when asked for clarification about their account behaviour
because it is a necessary measure taken by the Bank to protect their
wealth.
What Can Banks do to Help?
Banks and other financial institutions play a crucial role in the fight
against money laundering and terrorist financing. To minimize their
exposure of being unwillingly involved in any illegal financial transaction,
banks should abide by the controlling, monitoring and reporting
requirements set by the regulators.
It is only with customers’ support and cooperation, that banks will be
able to conduct comprehensive customer due diligence and identify
suspicious activities.
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