The Postal Industry in Europe

The Postal Industry in Europe
International Postal Conference ‘POSTINFO 2014’
Banja Luka
05.06.2014
Botond Szebeny
Secretary General
PostEurop in Summary

52 European Public Postal
Operators

Linking 800m people daily

Retail services – 175,000
counters

Employing 2.1m people

Restricted Union of the UPU

Focus on European Union
affairs, UPU & Restricted
Union affairs, Operational,
Market and CSR activities
Over 20 Years - An Established Network
European Mail Industry Platform
Challenges in the postal sector
Declining mail market
High legacy cost + USO
E-substitution
Postal service
providers
Increasing competition
EU Postal Regulation – 3rd Postal Directive
1992
1993
1997
2002
2003
2006
Green paper on the development of the
single market
Full liberalization (FMO) in Sweden and
in Finland
97/67/EC – First Postal Directive
•
Reserved area – up to 350 grams
•
Quality targets for Intra-Community
cross border mail (J+3: 85%, J+5:
97%)
2002/39/EC – Second Postal Directive
Reserved area – up to 100 grams
Full Market Opening (FMO) in the
United Kingdom
Reserved area – up to 50 grams
2008
FMO in Germany
2008/6/EC – Third Postal
Directive: FMO in 2011/13
5
2009
FMO in The Netherlands and
Estonia
2011
FMO for 16 Member States
2013
FMO in the remaining EU Members
Steps in 2011 and 2013
Other Regulatory Developments
Data Protection
Union Customs Code
E-commerce
VAT
Cyber Security
E-commerce market trends in Europe
 The share of the European e-Commerce in the EU’s GDP estimated at 3.5%
 a percentage that is set to double by 2016 and to triple by 2020
 The number of jobs created directly and indirectly by the B2C e-Commerce sector
estimated at 2 million; the number of B2C websites have grown to 550,000 at the
end of 2012, growing at a pace of 15-20% per year
 The annual number of B2C parcels sent to customers domestically or across border
to other (European) countries is estimated at 3.5 billion
Source: EC, www.ecommerce-europe.eu
Key Market Figures
TOP 10 E-COMMERCE COUNTRIES IN TURNOVER
(in million Euros)
Country
TOP 10 EMERGING COUNTRIES IN % GROWTH
e-Sales 2012
Country
e-Sales 2012
1
UK
96.193
1
Turkey
75%
2
Germany
50.000
2
Greece
61%
3
France
45.000
3
Ukraine
41%
4
Spain
12.969
4
Hungary
35%
5
Russia
10.302
5
Russia
33%
6
Austria
9.800
6
Estonia
33%
7
Netherlands
9.800
7
Romania
33%
8
Italy
9.582
8
Malta
33%
9
Switzerland
9.100
9
Poland
23%
10
Norway
7.900
10
Bulgaria
22%
Source: www.ecommerce-europe.eu
Cross-border market opportunity
Postal operators are not “Mail companies” any more
Source: IPC
E-Commerce Developments in the European Union
 November 2012: the European Commission (EC) launched a consultation on the
Green Paper “An integrated parcel delivery market for the growth of eCommerce in the EU”
 February 2013: PostEurop Members responded unanimously to the EC with a
position paper
 September 2013: PostEurop CEO Forum
– the industry commitment presented to Commissioner Barnier by more than 40
top executives
- he welcomed the initiative and made a commitment for no further legislation in
so far the industry delivers its commitments
 December 2013: the EC issued a “Roadmap for
completing the Single Market for parcel
delivery”
IPC e-Commerce Interconnect Program (eCIP)

Main objective of the programme: set the foundations for a seamless cross-border e-Commerce
network

Key features:
Flexible delivery options
Easy and seamless return solutions
Enhanced lightweight product including track and trace
Improved customer service
Harmonized labelling concept
Predictable and day-certain transit times
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 PostEurop:
• communicates the industry initiative towards the European Commission and the European
Parliament
• supports & facilitates the so-called Wave 3 Postal Operators’ accession to eCIP
 “Wave 3” Onboarding phase:
• 11 Postal Operators (BG, CZ, EE, HR, LT, LV, MT, SI, SK, PL, RO)
• Programme of Delivery called ‘100 Days plan’ (1 February – 9 May)
• On 9 May, 10 out of 11 Operators expressed their willingness to join the deployment phase
of eCIP
Process Reviews – Where and When
2011 Tajik Post
2012 Kyrgyz Post
PostEurop Neighbourhood Programme (PNP)
 What: Wider concept of ACCORD II
 Who: South and Eastern Europe (SEE) - Bosnia and Herzegovina; Eastern Europe &
Europe Neighbour Countries with potential interest from PE Members (Pilot Projects)
 How: Bi- and multilateral projects between groups
 Beneficiary: PostEurop Members
International Organisations potentially involved in PNP

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Universal Postal Union (UPU)
European Union (EU)
PostEurop
RCC
Other UPU Restricted Unions
IPC
Other Potential Stakeholders (World Bank; EBRD and so on)
Regional Development Plan (RDP) for Europe and CIS Countries
2010-2012

Strategic Regional UPU-PostEurop QoS improvement Project for South and Eastern European
countries: among others 3 operators from Bosnia and Herzegovina (Poste Srpske, Hrvatska pošta
Mostar and BH Pošta) actively participated

1st Workshop: Istanbul, Turkey (5-8 October 2010)

2nd Workshop: Sofia, Bulgaria (15-17 February 2011)

3rd Workshop: Durres, Albania (24-27 May 2011)

4th Workshop: Belgrade, Serbia (15-17 November 2011)

5th final workshop: Zagreb, Croatia (20-22 March 2012) - UPU certificate awarding Ceremony to the Country Project
Managers/Deputy Country Project Managers
 UPU – PostEurop Project 2010-2012 : Improvement of Quality of Service- an Integrated Regional
Approach “PostEurop Methodology”: Process Reviews and Process Assessment

Process Assessment mission to Banja Luka (Bosnia and Herzegovina): 13 – 17 June 2011

Process Assessment mission to Sarajevo (Bosnia and Herzegovina): 28 March – 1 April 2011

Process Assessment mission to Mostar (Bosnia and Herzegovina): 09 – 14 September 2012
Regional Development Plan (RDP) for Europe and CIS Countries
2013-2016
 Project 1: PostEurop, UPU and RCC  Joint Declaration for the development of e-
Commerce at the International Forum Exhibition Pochtovaya Troika (St. Petersburg, 25-26
June 2013)

Cooperation on the implementation of the UPU Regional Strategic Project 2014-2016
for the development of e-Commerce and the export of goods
 Project 2: Quality of service and supply chain improvement in Europe and the CIS:
•
Start up Quality of service improvement workshop at UPU Headquarters (Berne,
Switzerland, 16-17 June 2014)
•
Participation of Poste Srpske, Hrvatska pošta Mostar and BH Pošta from Bosnia and
Herzegovina is foreseen and is of high importance
Conclusions
 Postal services market is changing in Europe, challenging the Operators to
adapt their services in order to meet customers’ needs
 The main growth area is parcels and e-Commerce
 Central and Eastern Europe is the fastest growing e-commerce region in Europe
 The EU initiative on e-Commerce single market is a special driving force
 The European Postal Industry is ready to take up the market challenges and is
committed to respond also to the EU’s expectations
 A structured development approach is followed both domestically and on
international level - significant investments are needed
Association of European Public Postal Operators AISBL
Association des Opérateurs Postaux Publics Européens AISBL
www.posteurop.org

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