+ Chapter CONCEPTUAL ADVANCES IN ROLE PERCEPTIONS IN SPORT Alex J. Benson*, Mark W. Surya, and Mark A. Eys Wilfrid Laurier University ABSTRACT The perceptions athletes hold about their role responsibilities are proposed to influence their team’s success (Carron and Eys, 2012). The general purpose of the present chapter is to highlight role concepts that have only recently received research attention within the context of sport. The specific objectives of this chapter are three-fold. First, the concept of role satisfaction, which is the affective component of athletes’ role perceptions, is introduced. Role satisfaction is defined as a pleasurable emotional state resulting from the perception of one’s role as fulfilling or allowing the fulfillment of one’s important role values (Locke, 1976). An overview of previous empirical examinations pertaining to the construct is provided, drawing heavily from organizational psychology literature. Second, the concept of role acceptance, which is the willingness of an athlete to perform his or her role responsibilities, is discussed in terms of the conceptual issues limiting the current understanding of this perception. Finally, the influence of informal roles on both individual * Address correspondence to: Alex Benson; c/o Mark Eys, Department of Kinesiology and Physical Education; Wilfrid Laurier University; Bricker Academic Building, 75 University Ave. W., ON, Canada, N2L 3C5; Telephone: (519) 884-0710 x4157; Fax: (519) 747-4594; Email: [email protected]. 2 Alex J. Benson, Mark W. Surya and Mark A. Eys perceptions and group processes is presented. To date, the majority of role research has focused on the concept of formally assigned roles (i.e., those assigned by an authority or leadership figure). However, recent research has shed light on the need to consider the impact of informal roles (i.e., those that emerge naturally from group interactions over time) within sport teams. The potential implications with respect to how these two types of roles develop concurrently over time are provided in addition to future research directions. In summary, the present chapter aims to organize past role research, and provide researchers as well as practitioners with a better understanding of role perceptions in sport. CONCEPTUAL ADVANCES IN ROLE PERCEPTIONS IN SPORT “A player can play an on-court role only if everyone agrees. Roles don't come from a job description sheet. There is more to them than physical skill. They must evolve within the context of the team so that creative spontaneity is preserved while at the same time self-sacrifice is volunteered… A team cannot have four comedians, five leaders, six fighters, three thinkers, and seven darlings of the press. Each person must find his[/her] place and sense his[/her] role within the group… The sudden rush of awareness that a group has become a meshed team provides each member with a remarkable sense of power. Each game is eagerly anticipated. Road games suddenly seem like a paid vacation. You begin to see in your teammates good qualities that before went unnoticed. The timing of plays becomes perfect.” (Bradley, 1977, para. 10-13). Role theory research in sport has focused on the promotion of positive role perceptions as it has been suggested that the completion/performance of roles is critical for group success (Carron and Eys, 2012). The above quotation by basketball legend Bill Bradley reinforces the importance of roles and lends insight into the complexity of successful sport teams. The general purpose of the present chapter is to highlight role concepts that have only recently received research attention within the context of sport. These concepts are alluded to within the quote above. For example, Bradley highlights the joy and anticipation of contributing to a united and effective team, and the first concept discussed in this chapter pertains to athletes’ satisfaction with their role responsibilities. Furthermore, the quote illustrates the need for athletes to be willing and agreeable to execute their roles within an interdependent environment. The second concept covered in this chapter, role acceptance, Role Perceptions in Sport 3 relates directly to the willingness of athletes to perform their expected role responsibilities. Finally, Bradley suggests a number of roles that athletes may hold in a sport environment (i.e., comedians, leaders, fighters, thinkers, ‘darlings of the press’). However, these roles (and others) differ in terms of how they arise and the degree of formality associated with them. The last concept discussed in the present chapter pertains to roles that emerge without specific prescriptions for individuals (i.e., informal roles). Prior to presenting these concepts in detail, a brief introduction highlighting various types of roles and the transmission of role responsibilities within a sport environment is offered. Overall, it is intended that the present chapter might spur greater research attention and/or consideration by coaches/sport psychology practitioners regarding the importance of role perceptions within an athletic environment. INTRODUCTION TO ROLES IN SPORT The roles that individuals occupy contribute to the underlying structure of a group (Carron and Eys, 2012) and are defined as the collection of behaviors that are expected of an individual within a specific position (Biddle and Thomas, 1966; Katz and Kahn, 1978). It is not the intention of this brief communication to provide a comprehensive overview of every aspect of role involvement (cf. Eys, Beauchamp, and Bray, 2006; Eys, Schinke, and Jeffery, 2007). However, three points are worth highlighting to provide the necessary background for subsequent sections. First, roles are broadly differentiated with respect to function and formality. As it pertains to function, role responsibilities can primarily serve task (i.e., focus on the group’s instrumental objectives) and/or social purposes (i.e., focus on developing harmony within the group; Bales and Slater, 1955; Benne and Sheats, 1948). Alternatively, it is possible to consider the degree of formality involved in conveying role responsibilities or generating expectations for individual behavior. Formal roles refer to those responsibilities that are directly prescribed to individual group members, whereas informal roles evolve solely through the interactions among group members (and are not specifically prescribed; Mabry and Barnes, 1980). A second point is that the development, transmission, and reception of role responsibilities is a reasonably complex and cyclical process involving the interactions between a role sender (e.g., a coach) and a focal person (e.g., an athlete). Kahn, Wolfe, Quinn, Snoek, and Rosenthal (1964) developed a model 4 Alex J. Benson, Mark W. Surya and Mark A. Eys of the ‘role episode’ involving a series of events occurring during this cyclical process including the development and communication of role responsibilities on the part of the role sender, and the experiences/reception and responses on the part of the focal person. Overall, the work of Kahn and colleagues (1964) and others within the field of organizational psychology has provided the basis for more recent investigations in sport. Finally, extending the previous point, the research undertaken within a sport environment has been somewhat narrow in terms of the type of roles and perceptions that have been critically examined. Specifically, the majority of sport research in the past decade has focused on the concept of role ambiguity (i.e., a lack of clear information pertaining to role expectations; Kahn et al., 1964). These studies examined conceptual (Beauchamp and Bray, 2001; Eys and Carron, 2001) and measurement (Beauchamp, Bray, Eys, and Carron, 2002) issues related to role ambiguity, as well as links with other variables (e.g., intentions to return to one’s sport team; Eys, Carron, Bray, and Beauchamp, 2005). Furthermore, with only few exceptions, these previous studies centered on formal roles. However, there are a number of other perceptions individuals hold about their responsibilities (e.g., role satisfaction, acceptance, efficacy, conflict) and roles they occupy without formal prescription. As noted previously, the objective of this chapter is to highlight two of these perceptions (i.e., satisfaction and acceptance) as well as summarize literature pertaining to informal roles in sport. ROLE SATISFACTION IN SPORT One role perception that has been linked to both individual and group success is role satisfaction. Role satisfaction is the affective component of a role and can be described as the degree of fulfillment the role gives an individual (Eys et al., 2007); in essence, it is how content a player feels about his/her role responsibilities. Eys et al. (2007) adapted this definition from the organizational domain: “a pleasurable emotional state resulting from the perception of one’s [role] as fulfilling or allowing the fulfillment of one’s important [role] values” (Locke, 1976, p. 1342). As with the definition, much of role satisfaction research is rooted in organizational psychology. Early role theorists posited role satisfaction to be the difference between one’s preferred role and one’s enacted role (Likert, 1961). Organizational researchers proposed several multi-dimensional conceptual models with which we can consider satisfaction pertaining to an Role Perceptions in Sport 5 individual’s responsibilities. As one example, Hackman and Oldham (1980) conceptualized the job characteristics model of work motivation in an attempt to predict conditions in which individuals experience positive personal and work outcomes. Hackman and Oldham identified three psychological states that, when satisfied, result in positive outcomes. The three critical psychological states were (1) experiencing meaningfulness of the work, (2) experiencing responsibility for the outcomes of the work, and (3) having knowledge of the results of the work. Hackman and Oldham further suggested that in order for the three psychological states to be satisfied, the work must contain five core job characteristics. In order for an individual to experience meaningful work, the tasks at hand must encompass skill variety, task variety, and task significance. The fourth core job characteristic of autonomy was proposed to positively effect the second critical psychological state of responsibility for the outcomes of the work. The final core job characteristic of feedback provides an individual with the actual results of his/her work, which satisfies the third and final psychological state. The theoretical constructs of Hackman and Oldham’s job characteristics model of work motivation laid the foundation for role satisfaction research in the sporting context. An initial examination of role satisfaction in athletics was Rail’s (1987) study with sport executives. Rail examined how role characteristics and other individual level variables might impact role satisfaction. Four conditions were found to be critical toward individuals experiencing satisfaction with their roles. The first condition involved the competent use of specialized skills. Essentially, individuals who perceived their role as matching well with their abilities were more likely to experience satisfaction. The second condition involved how important the role was within the group context. The third factor affecting role satisfaction was feedback and recognition. In a related fashion, Chelladurai and Kuga (1996) noted that individuals can only assess their level of satisfaction after they have received adequate knowledge about their performance. The final factor identified by Rail was autonomy. Autonomy has been found to be one of the most important factors contributing to satisfaction in the workplace. For example, Finn (2001) examined various components of nurses’ responsibilities (e.g., task requirements, organizational policies, autonomy) and found that the perceived level of autonomy was the most influential variable concerning satisfaction. Finn concluded that decreased autonomy in the workplace resulted in increased dissatisfaction. Rail’s findings suggest that there are a number of dimensions relevant to role satisfaction in the sport context. However, a second attempt to examine 6 Alex J. Benson, Mark W. Surya and Mark A. Eys role satisfaction differed from Rail’s initial findings and utilized a unidimensional approach. As part of his role efficacy research, Bray (1998) created the Role Perception Scale and attempted to measure role satisfaction in relation to other role perceptions. Assessing role satisfaction from a unidimensonal perspective (i.e., how satisfied are you with your role as a whole) is one possible approach. However, drawing upon organizational literature, measuring role satisfaction using a more comprehensive approach may yield a more accurate evaluation of role satisfaction. Overall, an examination of the previous literature on role satisfaction in sport has revealed the absence of a unified conceptualization and focus on the topic. More recently, Surya, Benson, Eys, and Bray (2011) drew from both sport (e.g., Bray, 1998; Rail, 1987) and organizational psychology (e.g., Hackman and Oldham, 1980) to propose a multidimensional conceptualization of role satisfaction for sport. The initial model contains seven dimensions that are concerned with athletes’ perceptions of their satisfaction with the various aspects of role involvement: satisfaction with (a) the degree of skill utilization, (b) the significance of the role for the team, (c) the significance of the role for the athlete on a personal level, (d) feedback pertaining to the role, (e) the level of autonomy, (f) recognition, and (g) the athletes’ overall responsibilities. Considering the breadth of research concerning role satisfaction in organizational and sport psychology, two general suggestions are made for future research. The first general suggestion is for researchers to consider the model put forth in this chapter and construct a questionnaire from which role satisfaction can be assessed. Although satisfaction research in the sporting context was examined previously, investigation of the topic has remained relatively stagnant. This may be due to the absence of a conceptualization of role satisfaction, as well as a lack of a psychometrically sound measurement tool. Construction of a questionnaire would aid researchers in their theoretical examinations of role satisfaction. The second general suggestion is to investigate how role satisfaction relates to other individual and team variables. Organizational research has linked satisfaction to increases in performance, retention with the group, levels of co-operation, and overall happiness (Saal and Knight, 1988; Saari and Judge, 2003). Presently, little is known about the relationship between role satisfaction and other group level constructs such as team cohesion. Gaining an understanding of how role satisfaction impacts the team environment has several implications for practitioners looking to improve group functioning. Moreover, examining role satisfaction as it relates to other positive role Role Perceptions in Sport 7 perceptions (e.g., role acceptance) would aid our theoretical understanding of roles as they relate to sport teams. ROLE ACCEPTANCE IN SPORT As previously discussed, the performance of role responsibilities within interdependent sport teams is suggested to be an integral process related to group functioning. However, a necessary antecedent to the eventual performance of role responsibilities is whether athletes choose to accept the role responsibilities assigned to them. Despite the numerous anecdotal accounts that illustrate the relevance of role acceptance in today’s sport environment, the available academic literature concerning role acceptance in sport is relatively sparse. Role acceptance is currently defined as “a dynamic, covert process that reflects the degree to which an athlete perceives his or her own expectations for role responsibilities as similar to, and agreeable with, the expectations determined by his or her role senders” (Eys et al., 2006, p. 246). The above definition highlights that role acceptance is anchored on the cognitive appraisal athletes make in reference to their formally assigned role responsibilities from a coach. Discussion pertaining to role acceptance can be traced back to the organizational domain where Biddle (1979) highlighted that there was no appropriate terminology denoting when an individual is agreeable to the prescribed expectations for a particular role set, for which he proposed the term role acceptance. This proposition was the result of a review of attitudinal change theories that focused on the examination of how individuals react to the presentation of conflicting viewpoints (i.e., dissimilar expectations) as a persuasive stimulus (McGuire, 1969). Despite the relevance of these findings to the study of formally assigned role responsibilities, examinations attempting to understand how individuals come to accept their prescribed role responsibilities are lacking in the extant organizational literature. This may be reflective of the inherent difficulty in attempting to study covert processes. Despite the absence of a formal conceptualization of role acceptance in sport, empirical examinations of the concept have surfaced several times within the literature. Role acceptance first appeared as part of Grand and Carron’s (1982) development of the Team Climate Questionnaire where it was assessed in combination with the concept of role satisfaction. Bray (1998) was the first to measure role acceptance independent of role satisfaction in his development of the Role Perception Scale. However, role acceptance was 8 Alex J. Benson, Mark W. Surya and Mark A. Eys tangential to the primary purpose of his study, which was to assess the distinctiveness of role efficacy in relation to other role dimensions. More recently, Jones (2006) utilized this same measurement tool (i.e., Bray, 1998) to examine potential correlates of role acceptance, in which a moderate negative correlation was demonstrated between role acceptance and role ambiguity. However, Bray and Brawley (2002) cautioned that a more comprehensive examination of role acceptance is required in order to accurately assess the concept. Thus, the veracity of the findings pertaining to the potential correlates of role acceptance must be considered, as the conceptualization of role acceptance remains underdeveloped. Aside from the previously highlighted attempts to measure role acceptance, other researchers have included role acceptance in their qualitative investigations of sport teams. Holt and Sparkes (2001) carried out an in-depth ethnographic study investigating group cohesion over the course of an intercollegiate soccer season. The researchers noted that the acceptance of roles within the team under study appeared to coincide with the development of cohesion over the course of the season. In addition, they suggested that athletes were more likely to accept a role when it was clearly understood and was perceived as being important to team success (Holt and Sparkes, 2001). Mellalieu and Juniper (2006) also incorporated role acceptance in their examination of the role episode in intercollegiate soccer players. Although the primary focus of their investigation was the transmission of role responsibilities, several themes emerged regarding the concept of role acceptance. For example, assigned roles were more likely to be accepted when they were perceived as effective, having personal importance, and viewed as instrumental to team success by others in the group. In addition, athletes’ perceptions of their coach emerged as an important component in the role acceptance process. Role acceptance was enhanced when a coach was perceived as a competent and credible authority figure, and utilized a favorable leadership style. It is worthwhile to note that both of the aforementioned qualitative investigations suggested that role acceptance was related to positive group processes as well as individual performance. These findings highlight that although role acceptance is an individual role perception, the process of accepting a role within a sport team is closely related to perceptions of leadership as well as the group environment. The available literature on role acceptance in sport reveals several conceptual issues that have yet to be addressed within a focused investigation. As a starting point, Eys et al. (2007) drew attention to the need to differentiate role acceptance from related role concepts for theoretical as well as practical Role Perceptions in Sport 9 purposes. For example, they emphasized that role acceptance refers to a cognitive aspect of an individual’s role, which is conceptually different than affective components (i.e., role satisfaction). This distinction acknowledges that there are instances when athletes come to accept a role despite being unhappy with it. In addition, a situation may arise when an athlete wants to fulfill his or her responsibilities but lacks the appropriate skill-set required to do so. As such, it is important to differentiate an athlete’s willingness to perform role responsibilities (i.e., an issue of acceptance) from the subsequent behavioural outcomes (i.e., an issue of performance; Eys et al., 2006). Given the potential implications of role acceptance in relation to team success, it is surprising that the concept has only been included as a peripheral component in research investigations. Many of the aforementioned investigations have proceeded without providing a concrete definition as to what role acceptance encompasses. Moving forward it is crucial to establish a sound conceptual basis for role acceptance. Researchers often move from descriptive to explanatory findings. However, initial empirical examinations of role acceptance have proceeded without garnering descriptive insights in order to clarify what constitutes role acceptance in sport. Although there are likely idiosyncrasies across different sport types pertaining to role acceptance, it is sensible to first obtain a general understanding of the concept as it applies to interdependent sport teams. If these conceptual issues are addressed, then examining role acceptance can provide valuable insights regarding complex inter-role relationships. For instance, researchers have demonstrated links between role ambiguity and role performance (Beauchamp et al., 2002). However, there is still a great deal of potential variance in whether an athlete will choose to accept a role even when it is clearly defined for them. Understanding to what extent athletes accept their roles in relation to the availability of information regarding role responsibilities may help to further explain the relationship between role ambiguity and role performance. Although our current knowledge base concerning how athletes come to accept a role is in a stage of relative infancy, the preliminary investigations have suggested that understanding this process will have practical as well as theoretical implications from a group dynamics perspective. 10 Alex J. Benson, Mark W. Surya and Mark A. Eys INFORMAL ROLES IN SPORT The final area of discussion highlights the development and influence of informal roles within sport teams. As previously mentioned, role related research has predominantly focused on formally assigned role responsibilities within groups. However, the development and presence of informal roles are posited to be a fundamental aspect of interdependent groups that can influence individual as well as group level outcomes. Informal roles arise from expectations that develop and evolve as a result of interactions that take place among group members over a period of time (Mabry and Barnes, 1980). This description was borne out of the organizational literature from Mabry and Barnes’s (1980) contention that the formation of roles within a group setting is not merely dependent on the explicit communication of role responsibilities between group members, and that the implicit formation of expectations through experience is an essential component of the role-making process. Given the nature of how these roles arise over time, researchers have generally examined the presence of informal roles couched within models of group development (Bales and Cohen, 1979; Farrell, Heinemann, and Schmitt, 1986). Researchers have suggested that informal roles can influence the achievement of task-oriented objectives as well as the development of social relationships within the group. For example, Farrell, Schmitt, and Heinemann (2001) identified several informal roles within interdisciplinary health groups that functioned to serve task-oriented purposes (e.g., superman/wonderwoman) as well as social-oriented purposes (e.g., clown). Additional examinations from the organizational sector clarified that informal roles serve two broad functions with respect to the formal structure present within a group; they can either (a) complement the existing formal structure, thereby positively influencing group functioning; or conversely, (b) provide resistance to the formal structure, thereby interfering with group productivity (Hare, 1994). Eys et al. (2006) emphasized the potential importance of informal roles within sport groups given the implications found within the organizational literature. Subsequently, the first dedicated investigation in sport arose from a descriptive study aimed at identifying the various informal roles present within popular North American sport teams (Cope, Eys, Beauchamp, Schinke, and Bosselut, 2011). Utilizing a content analysis of Sports Illustrated magazine over a two year period, the researchers identified ten informal roles (i.e., comedian, spark plug, cancer, distracter, enforcer, mentor, informal leadernonverbal, informal leader-verbal, team player, and the star player), with an additional two included based on suggestions from a group dynamics expert Role Perceptions in Sport 11 (i.e., social convener and malingerer). The authors noted the apparent similarities between some of the informal roles within a sport environment and those found within the workplace. However, they further explained that some informal roles are unique to the sport environment given the contextual and environmental factors that are present. In addition, Cope et al. (2011) conveyed that these roles were discussed in relation to both individual and group level issues (i.e., task cohesion, social cohesion, personality, performance, satisfaction). The finding draws attention to the fact that certain informal roles may take on a heightened importance depending on the situation at hand. As an extension of the previous investigation, Cope, Eys, Schinke, and Bosselut (2010) examined the presence of a “team cancer” in order to gain a better understanding of how a negative informal role might impact the group environment. Evidently, the coaches interviewed discussed several ramifications such a role had within their respective teams. For example, some of the more notable consequences included a negative impact on team cohesion, distraction to others within the group, an increase in general negativity across the group, and a decline in group performance. While informal roles can provide resistance to the formal group structure (e.g., team cancer), they can also serve to supplement and aid group functioning. One example of a positive informal role is the peer leader. Cope et al. (2011) noted that a number of informal roles generated in their content analysis had leadership implications (e.g., mentor, informal leader–nonverbal, informal leader-verbal, social convener). This supports previous research by Loughead, Hardy, and Eys (2006), who found that peer leadership within sport teams was typically of an informal nature. Moreover, informal leaders can significantly influence the group, even when formal leaders are present (Wheelan and Johnston, 1996). Previous research found that informal leaders can influence a group’s goal setting and decision-making processes (Pescosolido, 2001), which may explain in part the positive effects of informal leaders. However, the number of individuals occupying various informal roles and the consistency with which members of a group view role occupancy can vary widely, which could be a potential cause for confusion. One suggestion made by Cope et al. (2011) is to give greater consideration toward the formalization of important informal roles to avoid conflicting expectations for role responsibilities within a group. For example, considering the importance of informal leaders, seeking out individuals who can fulfill these important roles would be beneficial to overall team functioning. In contrast, considering the 12 Alex J. Benson, Mark W. Surya and Mark A. Eys potential consequences associated with negative informal roles, identifying and addressing these roles may help coaches promote positive change and reinforce desired behaviors. With the relative paucity of research concerning informal roles in sport, three general suggestions for future research are offered. The first general suggestion is to establish an underlying theoretical framework from which informal roles in sport can be examined. In a study examining coaches’ perspectives of the team cancer within sport teams, Cope et al. (2010) found that coaches perceived the informal role of team cancer to be initiated by the focal person (i.e., the athlete). That is, the first event in the creation of the informal role was that an athlete exhibited behaviors associated with the informal role, which clearly differs from the traditional role episode model in which the role sender (i.e., coach) develops expectations within the first event. Establishing an ‘informal’ role episode model would be an important first step to understanding the emergence of these types of roles within sport teams. The second suggestion for future research is to individually examine the informal roles identified by Cope et al. (2011) in more depth. Informal roles are not limited to those identified, but they can serve as a starting point for future research. Moreover, closer examination of these roles may garner valuable insight into the impact that they have on individual and group level variables (e.g., how does a team mentor influence group cohesion?). Lastly, future researchers need to be conscientious of the interplay between formal role responsibilities and informal behavioral expectations. For example, one role that may encompass both informal and formal aspects is the role of an enforcer in hockey. It is likely that some athletes may take on the role of the enforcer as a result of personality characteristics and a penchant for contact. However, other athletes may be thrust into this role by coaches or teammates in light of their physical attributes. Understanding how such a role emerges is important when one considers the mental and physical toll associated with its concomitant expectations (i.e., fighting on a regular basis). From a more general perspective, the development of informal roles may influence athletes’ perceptions of their formally assigned role responsibilities. For instance, linking back to the previous discussion of role satisfaction, an athlete displeased with his or her formally prescribed role may attempt to counter these feelings by taking on a more desirable informal role within the group. A similar case for role acceptance can be made, as athletes’ abilities to find meaningful informal roles within a group may serve to enhance the acceptance of formally assigned roles that are not perceived in the same favorable light. Role Perceptions in Sport 13 CONCLUSION The general purpose of the present chapter was to highlight role concepts that have only recently received research attention within the context of sport. To that end, relevant literature in both organizational and sport psychology pertaining to role satisfaction, role acceptance, and informal role involvement was summarized and future research directions were suggested. Overall, greater understanding and refinement with respect to the development, transmission, and reception of role information should aid in creating a solid foundation from which sport groups can operate. REFERENCES Bales, R. F., and Cohen, S. P. (1979). SYMLOG: A system for the multiple level observation of groups. New York: NY: Free Press. Bales, R. F., and Slater, P. E. (1955). Role differentiation in small decision making groups. In T. Parsons and R. F. Bales (Eds), Family socialization and interaction process (pp. 259-306). Glencoe, IL.: The Free Press. Beauchamp, M. 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