The 5th annual GTACC Conference - Amazing Canada! November 6, 2014 8:30 am - 5:00 pm Pearson Convention Center Come join us for a day celebrating various successes right here in Canada. We will have interactive workshops, engaging panel discussions, lots of networking along with sharing best practices across our industry. We plan on delivering a GREAT experience to all who work so hard every day to provide great Customer Experiences!!! This day is for YOU! 7:30 - 8:30 a.m. REGISTRATION 8:30 - 8:45 a.m. OPENING REMARKS & INTRODUCTION 8:50 - 9:55 a.m. - MORNING KEY NOTE SPEAKER Dr. Kimberley Amirault-Ryan Lead of Sport Psychology for the Canadian Olympic Committee | Performance Consultant for the Edmonton Oilers Dr. Kimberley Amirault-Ryan lives her philosophy of embracing challenges and pushing boundaries to achieve more. She was the first female performance consultant for the New York Rangers, the New York Knicks, the Columbus Blue Jackets, and the Edmonton Oilers. She is currently the Lead of Sport Psychology for the 2014 Sochi Winter Olympics for the Canadian Olympic Committee, and the Performance Consultant for the Edmonton Oilers and the Canadian Women’s Olympic Soccer Team. Her passion for motivating audiences to reach their fullest potential has received praise from international corporations and sports organizations alike, including Visa, ING, the NHL, and the NBA. Dr. Amirault-Ryan has worked in Olympic sport since 1998 and in professional sport since 2001. She has worked with Canadian Olympic sport with the gold medal winning teams of women’s hockey, the cross country ski team, and the speed skating team. For the 2010 Vancouver and 2012 London Olympic Games she was the Lead of Sport Psychology for the Canadian Olympic Committee. For her groundbreaking work, Dr. Amirault-Ryan has received numerous awards including WXN Canada’s “Most Powerful Women Top 100 Award”; The Globe and Mail’s Top Power 50; Avenue magazine’s “Top 40 Under 40;” and the Canadian Association for the Advancement of Women and Sport and Physical Activity’s “Most Influential Canadian Women in Sport and Physical Activity Award.” 10:00 - 10:30 a.m. - WELLNESS BREAK 10:30 - 10:50 a.m. BRAG CARDS & GTACC RECOGNITION PANELS & SESSIONS 10:50 - 11:50 a.m. Building your brand with LinkedIn Speaker : Peter Gima, LinkedIn 11:55 a.m. - 12:55 p.m. LUNCH 1:00-1:50p.m. BREAKOUT SESSIONS SESSION 1 “You asked... we listened” - Voice of the Customer Panel Speakers • Paula Edwards, Director, Customer Care, GO Transit • Nicole Wells, Managing Director, Tangerine • Izabella Couste, Manager, Operations, LoyaltyOne SESSION 2 Cool Stuff - Emerging Technologies & Cyber Security Panel Speakers • Kevin Hornridge, Desktop Analytics, RBC • Robert Beggs, Cyber Security, DigitalDefense 1:55 - 2:45p.m. - BREAKOUT SESSIONS SESSION 1 De-Mystifying Employee Engagement Panel Speakers • Anu Aduvala, Director of Operations, Sysco • Albert Elias, Senior Manager, Innovation and Strategy, RBC • Andrew Gillespie, Assistant Director of Reservations Operations, Four Seasons • Susan Zabolotniuk, AVP Claims, Berkley Canada SESSION 2 Building Effective Sales Teams Panel Speakers • Richard Antosik, Director, National Sales, EasyFinancial • Shannon Burch, Director Sales, Scotiabank • Dan Stark, Corporate Account Sales Director, Microsoft 2:50 - 3:10 p.m. - WELLNESS BREAK 3:15 - 4:15 p.m. - The Leadership Journey Panel Speakers • Bruce Simpson, Partner, SwitchGear • Catherine Honor, SVP & Head Global Call Centres, RBC • Victoria Amaral, Client Executive, AON Hewitt 4:20 - 4:45 p.m. - Wrap-up, prizes and closing remarks Come learn, network and have FUN! Come hear about different success stories in Canada! COME JOIN US! GET YOUR TICKETS!! Pricing August 16th - October 15th $249 per ticket. $199 per ticket if buying 4 or more tickets. Pricing October 16th - October 31st $299 per ticket. $249 per ticket if buying 4 or more tickets. Pricing November 1st $349 per ticket. $299 per ticket if buying 4 or more tickets. Venue Pearson Convention Center 2638 Steeles Avenue Brampton, ON L6T 4L7 Map Accommodations Hilton Garden Inn Toronto / Brampton 2648 Steeles Avenue East Brampton, Canada LGS 6J9 Phone: 905-955-5151 Website Click here to book with the GTACC special group rate! A portion of ticket sales will be donated to: Room to Read www.roomtoread.org Fire Fighters Toy Drive www.torontofirefighters.org Daily Bread Food Bank www.dailybread.ca PLATINUM SPONSORS GOLD SPONSORS AV & MEDIA PARTNERS