VAS-X has proprietary solutions and resources deployed in the

www.vas-x.com
CRM
CRM - Customer Relationship Management
Overview
CRM allows for the management of Customers and Subscribers via a Web based User Interface. All
aspects of a Customers or Subscribers Life Cycle can be viewed and managed via the CRM module. All the
functions are individually secured to provide granular access to the data and system to various users.
Provisioning
VAS-X has proprietary solutions and resources deployed
followingCustomer
countries:
Care
Trouble
Ticketing
CRM
Credit
Control
Workflow
Dealer Web
CRM
AUSTRALIA:
Innovation Centre, University of Sunshine Coast,
90 Sippy Downs Drive, Sippy Downs, Queensland
Postal Address: PO Box 7081, Sippy Downs, Queensland, 4556
Tel: +61(0)7 5450 2740
•
Adding / Removal of Services
•
Swapping of SIM / MSISDN
•
Migrations of Tariffs
•
Call Barring
•
Administration of Customers / Subscribers
•
Real-time HLR/IN enquiry
•
Virtual Rate Plans / Deals
•
Optional Customer Vetting
•
Registration of Prepaid & Post-paid Customers
•
Integration with Ticketing & Service Application
•
High level of customer service with web-based self-care
SOUTH AFRICA:
Block 7, Fourways Office Park, Cnr Fourways Boulevard & Roos Street,
Fourways, Johannesburg
Postal Address: PO Box 3089, Dainfern, 2055
Tel: +27(0)11 691 7800
Dynamic Innovations
www.vas-x.com
CRM
Customer Care
 The Customer Care Front End allows the user to administrate and manage the Customer.
 Customer Care allows the End User to add, modify or ‘delete’ Customer and / or Subscriber information
on a date defined basis. This allows for ‘future’ event requirements, for example activation, de-
activation, tariff changes, discounts and incentives .
VALUE ATTRACTIONS:
• Pre and Post-paid Customer Registration;
VAS-X has proprietary
solutions and resources deployed
• Prepaid, Post-paid or Hybrid subscriber types;
CUSTOMER
CARE
• Customer Hierarchies;
following countries:
• Unique Customer Identifier;
• Full Customer / Subscriber Administration
• Activate, update, deactivate, migrate, etc.;
• VIP support for Customer & Subscriber level;
Credit Control
 The Credit Control Module manages the credit vetting, credit limits and credit management of the
Customers and Subscribers;
 Credit Control is used to create and manage subscribers credit details
VALUE ATTRACTIONS:
• Credit Vetting – an Interface into the local credit bureau can
be made available;
CREDIT
CONTROL
• Flexi Activations without Credit;
• Cancellation & Migration process management;
• Automatic Autobar and Unbar functionality;
• Customer Aging Analysis;
• Credit Categories;
• Performance Indicators;
• Customer Administration
AUSTRALIA:
Innovation Centre, University of Sunshine Coast,
90 Sippy Downs Drive, Sippy Downs, Queensland
Postal Address: PO Box 7081, Sippy Downs, Queensland, 4556
Tel: +61(0)7 5450 2740
SOUTH AFRICA:
Block 7, Fourways Office Park, Cnr Fourways Boulevard & Roos Street,
Fourways, Johannesburg
Postal Address: PO Box 3089, Dainfern, 2055
Tel: +27(0)11 691 7800
Dynamic Innovations
www.vas-x.com
Dealer Web
 Dealer Web is an interface to the Core Billing, CRM and provisioning systems to facilitate an
enhanced Self Care capability to their customers.
 This function will also enhance the interaction and turnaround time to the Telco’s retail branches,
franchises and dealers. This in turn, will increase the Telco’s ability to capture new market share
whilst offering the same level of service as dealing with the core Billing and Activations areas.
VALUE ATTRACTIONS:
• Create Service Requests;
• Manage Dealer Contact details;
• Post information bulletins on the bullet board to provide
DEALER
WEB
information to Dealers;
• Event Calendar on Bulletin Board;
• Send emails to registered Dealers from Dealer Web Portal;
• Dealer Contact Groups;
• Dealer specific reports;
Workflow Management
 Service Application / Workflow allows the application user to facilitate actions required to manage
the full subscriber lifecycle and manage the available network services via workflow and according to
the user-defined business rules.
 Service Application / Workflow is used to manage new customer service requests and to modify
existing customer details according to the user-defined business rules
VALUE ATTRACTIONS:
• Escalation of outstanding tasks can be automated;
• Creating & Managing Service Requests;
WORKFLOW
• Automatic creation & assigning of work orders;
• Automatic reminders & information via emails & SMS;
• Reporting workflows;
• Surveying / installation of work orders;
• Can be used for functions that are process driven and that
need to be executed in a pre-defined sequence.
AUSTRALIA:
Innovation Centre, University of Sunshine Coast,
90 Sippy Downs Drive, Sippy Downs, Queensland
Postal Address: PO Box 7081, Sippy Downs, Queensland, 4556
Tel: +61(0)7 5450 2740
SOUTH AFRICA:
Block 7, Fourways Office Park, Cnr Fourways Boulevard & Roos Street,
Fourways, Johannesburg
Postal Address: PO Box 3089, Dainfern, 2055
Tel: +27(0)11 691 7800
Dynamic Innovations
www.vas-x.com
CRM
Trouble Ticketing
 The Ticketing module is a generic Fault Logging System, with built in SLA and Escalation functionality.
 A Ticket may optionally be associated with a Subscriber (integrated into the Customer Care module),
and allows for multiple document attachments to be associated as well.
 Escalations can cause a notification to be dispatched to the configured recipients via either / both SMS
and Email.
VALUE ATTRACTIONS:
• Notifications can be configured to send SMS or e-mail to
VAS-X has proprietary
solutions and resources deployed
multiple users if a threshold is reached;
following countries:
• Add attachments to tickets;
TROUBLE
TICKETING
• Ticketing module with full configuration;
• Supports “routing” of Tickets based on user departments and
regions;
• Escalations & Notifications;
• Re-notification capabilities;
• Different Escalation levels;
• Document Attachments.
Provisioning
 Provisioning allows the integration into various network elements;
 Provisioning allows the operator to manage its subscribers’ network services.
VALUE ATTRACTIONS:
• Provisioning to network elements (for example HLR, IN, AAA,
PROVISIONING
RADIUS);
• Seamless integration into various network elements;
• Allow the user to access data and technology remotely;
AUSTRALIA:
Innovation Centre, University of Sunshine Coast,
90 Sippy Downs Drive, Sippy Downs, Queensland
Postal Address: PO Box 7081, Sippy Downs, Queensland, 4556
Tel: +61(0)7 5450 2740
SOUTH AFRICA:
Block 7, Fourways Office Park, Cnr Fourways Boulevard & Roos Street,
Fourways, Johannesburg
Postal Address: PO Box 3089, Dainfern, 2055
Tel: +27(0)11 691 7800
Dynamic Innovations

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