Interoperability Maturity Model (IMM) - European Commission

For more information about the Interoperability
Maturity Model, please visit Joinup or follow
the link: https://joinup.ec.europa.eu/elibrary/
document/interoperability-maturity-model
IMM
Questionnaire:
details all the questions and underlying
fields (Name, Category, EIF-layer, Weight,
Question type, Rationale, Question,
Examples and Question logic) used
within the IMM.
IMM
Recommendations:
detail the improvement steps and recommendations that can be provided to the
public service based on the questionnaire outcomes.
IMM Excel
Questionnaire:
an up-to-date version of the Excel that
has been used to gather participants’
feedback. The Excel document holds the
questionnaire routing and scoring logic
and therefore is considered a valuable
addition to the functional design.
Guideline
provides a deeper insight into how the
IMM works and discusses the definitions,
maturity categories, interoperability
areas and scoring principles that are
used in the model.
Questionnaire
IMM Guideline:
Recommendations
contains the fundaments
of the IMM.
Excel
Questionnaire
IMM Report:
Report
Available documentation:
An action supported by ISA
This activity is supported by the European Commission’s
ISA programme. ISA stands for interoperability solutions
for European Public administrations.
Why ISA?
Administrative procedures have a reputation for
being lengthy, time-consuming and costly. Electronic
collaboration between Public administrations can make
these procedures quicker, simpler and cheaper for
all parties concerned, in particular when transactions
need to be done cross-border and/or cross-sector.
ISA supports such electronic collaboration. Through
its more than 40 actions it provides tools, services
and frameworks for the Modernisation of Public
administrations in Europe, across e-borders and sectors.
More on the programme:
http://ec.europa.eu/isa/
Contact ISA:
[email protected]
Interoperability
Maturity Model (IMM)
ISA programme
Interoperability Solutions
for European Public Administrations
ISA
ISA
Business need
From the time that interoperability was recognised
as both a prerequisite for and an enabler of efficient
delivery of European public services, emphasis was
placed on the need to develop a method for assessing
interoperability maturity.
The European Interoperability Strategy (EIS) mentions
the importance of developing a self-assessment tool/
model for measuring the progression of European public
services towards interoperability and how well a public
service is able to interact with other organisations
to realise mutually beneficial and agreed common
goals through the exchange of information and reuse
of services.
Get insight into
the interoperability maturity
of your Public Service and
how you can improve it
IMM assesses the interoperability maturity of public
services based on a set of pre-defined interoperability
attributes and provides recommendations for
improvements. IMM measures the interoperability
maturity of a service in four areas.
The IMM uses a five-stage approach to indicate the
interoperability maturity of a public service:
Maturity level
Maturity stage
Interpretation
1
Ad Hoc
How it works?
Poor interoperability —
almost no interoperability
in place
2
Opportunistic
IMM has been designed as a self-assessment method.
It assesses each of the interoperability areas presented
below, using a set of interoperability attributes based
on the European Interoperability Framework (EIF).
The interoperability attributes are of two types:
Fair interoperability
— some elements of
interoperability best
practices appear
3
Essential
Essential interoperability
— the essential
best practices for
interoperability appear
4
Sustainable
Good interoperability —
major, relevant IOP best
practices are implemented
5
Seamless
Interoperability leading
practice — the service is a
leading example
• Enablers: attributes focused on the prerequisites for
implementing interoperability which are likely to give
an indication of the readiness of a public service for
interoperability maturity.
Solution
Scoring system?
• Manifestations: attributes providing insight into how
interoperability is realised, therefore they provide
an indication of the real interoperability maturity of
a public service.
The desired interoperability level for a public service
is at minimum level 4: ‘Sustainable’. At this level the
public service is considered to have implemented all
relevant best practices.
Figure: Visualisation of interoperability areas (the internal domain versus the external domain)
5 reasons to use IMM
Service
• You get an assessment of the interoperability of
your service
Service Delivery: interactions with final
end-users i.e. citizens, businesses, public
administrations where the assessed
service delivers its output.
• You can compare historically how interoperability
of your service progress, e.g. in the case of a
system update
Public Service
Service Consumption:
interactions with users or
other services, where the
assessed public service has
the role of the consumer of
other services or data.
Service
Internal
domain
• It is a self-assessment model
Service
Service Choreography: the internal
coordination of all interactions with
the external and internal environment.
• You get recommendations on how to improve the
interoperability of the service
Service Provisioning: interactions with
third-party intermediaries where the assessed
service, having the role of the service provider, is
consumed via machine-to-machine interface to
provide input to other services.
• On average, you need less than 3 hours to complete it.

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