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TRANSFORMING
patient safety and quality of care
2014 Viewbook
3
Leading practices
shared with the
Joint
Commission
International
WORLD
TRANSFORMING
The Earth is home to more than 7 billion people and
its population increases by 200,000 people a day. That
growth translates into millions of patient care encounters
each day, spanning births and chronic disease care to
lifesaving surgeries and organ transplants.
As patient needs expand, health care is poised on the
cusp of change. New technology. Breakthrough drugs.
Disease prevention strategies. A knowledge-based
workforce. All of these contribute to a transformed
arena where progress is made yet risks multiply.
In the face of accelerated change, achieving and
maintaining the highest quality and safety standards
remains a top priority.
Let Joint Commission International guide your
patient care strategies.
7
+
Billion
Millions
Patient Care
Encounters
24 hrs
5
4
PEAK
PERFORMANCE
Unlocking potential
Joint Commission International (JCI) serves as a recognized beacon
for quality and safety standards around the world.
We work with hospitals, health systems, government ministries, public
health agencies, academic institutions, and businesses to ensure success at
every stage of a provider’s quality improvement journey. From neighborhood
clinics to national health systems, our experts bring leading practices to the
delivery of local care.
The result?
Better outcomes, stronger management,
and reduced costs.
JCI
At JCI, we live our mission every day: to continuously improve the safety
“
and quality of care in the global community through innovative education,
advisory services, and international accreditation and certification.
Hospitals
Health
Systems
Government
Ministries
Agencies
Academia
Businesses
As JCI celebrates its 20-year anniversary in 2014, we renew our promise
to serve as strong allies in achieving peak performance and serving
patients safely.
”
Paula Wilson
President and CEO
Joint Commission International
and Joint Commission Resources
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GOLD
STANDARD
JCI accreditation is considered the gold standard in the global health care
community. JCI-accredited organizations receive Gold Seal of Approval ®
recognition as a visible sign of their commitment to quality and patient safety.
While all health care settings benefit from accreditation, there has been more
activity among ambulatory care and primary care providers as these segments
face increasing demand. As patients move fluidly from setting to setting, there
is even more focus on preserving quality and safety during care transitions.
The 5th edition of JCI’s Accreditation Standards for Hospitals, published
in September 2013, is the latest significant advancement in defining best
practices: global benchmarks with local relevance. The revised standards
(effective April 2014) place more emphasis on the critical role of leadership
in driving clinical improvement.
An innovative component of the 5th edition standards requires organizations
to establish priority improvement areas and measure their efficiency and costs
against achieving results. Under the 5th edition, organizations track their
return on investment as they make systemic, standards-driven improvements.
Accreditation from
the world’s leader
TM
“JCI is more than a
standard-setter. We work
with client organizations to
help them establish their
improvement goals and
then provide the tools and
education they need to
achieve those goals.
Our work is not
about inspection,
but inspiration.”
Paul vanOstenberg, DDS, MS
Senior Advisor
Global Growth and Innovation
Joint Commission International
Hospital
Academic
Medical
Center
Ambulatory
Care
Long Term
Care
Home Care
Primary Care
Clinical
Laboratory
Medical
Transport
Accreditation
SURVEYOR TRAINING
PROGRAMME
< Accreditation for every setting
JCI standards meet highest international benchmark
No other health care accreditor has as many sets of standards approved and
endorsed by the International Society for Quality in Health Care (ISQua) as JCI.
ISQua’s International Accreditation Program “accredits the accreditors” and
provides worldwide recognition for meeting approved international standards.
9
8
VOICES
What health care organizations say about
achieving their accreditation goals
“JCI accreditation has been
the best platform to standardize
and improve the quality of care
processes within our organization.
It has helped us achieve our goal in
creating a safe culture for both internal
and external customers.”
“JCI accreditation has motivated and assisted
our organization in striving to deliver a service
of patient-centered safety and quality excellence,
placing Bon Secours at the forefront of modern
health care and providing a secure footing into
the future in the ever challenging delivery of
quality private health care in Ireland.”
Kieran McNamara
Fire, Health & Safety Officer
Bon Secours Hospital Cork
Ireland
Dr Abdulla Al Khayat
Chief Executive Officer
Latifa Hospital
United Arab Emirates
“Being the first hospital in Japan to
be JCI accredited was a powerful
message to all stakeholders of a
commitment to continuous quality
improvement and safety based on
global standards. It positively altered
our corporate culture. We have gone
from good, to measurably better,
to best.”
John Wocher
Executive Vice President
Kameda Medical Center
Japan
“Since its first accreditation in 2007, Severance Hospital
has made not only structural improvements, but also
quality improvements in medical services that led to
improved customer satisfaction. Changes in medicine
and technology have accelerated. The structural
improvements necessary for JCI reaccreditation have
enabled Severance to adapt to those changes promptly.”
Namsik Chung, MD, PhD, FAHA, FASE
General Director, Severance Hospital
Professor of Cardiology, Yonsei University College of Medicine
South Korea
“JCI provides IMH
[Institute of Mental Health]
with the framework for clinical
and organizational excellence, which
enables us to monitor and anticipate
the improvements that are needed to
continuously provide quality and safe
clinical care.”
Hong Choon Chua
Chief Executive Officer
Institute of Mental Health
Singapore
“For us, selecting JCI as our
accrediting body was an obvious
choice. JCI remains the
undisputed gold standard in
international accreditation. The
standards are frequently updated
and are attuned to an international
audience, which is very essential
to us.”
Rana M. Al Mandil, MD, MHA
Director, Quality & Strategic Planning Administration
King Fahad Specialist Hospital-Dammam
Saudi Arabia
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PACESETTER
Quantifying the value
of JCI accreditation
To measure the impact and monetary value
of implementing JCI standards, two groups
of acute care hospitals in Jordan were
evaluated over a three-year period: three
accredited hospitals versus two similar,
nonaccredited hospitals.
New dimensions to accreditation
As health care evolves, so too does accreditation.
JCI accreditation demonstrated statistically
significant improvements in quality, such as
reduced readmissions, fewer returns to the
ICU within 24 hours, and more complete
medical records (a substantial difference of
30.1%). Accredited hospitals reported much
lower staff turnover (a 16.0% difference)
and US$87,600 annual savings per hospital.
That’s why 2013 began with a new and unique accreditation designed exclusively for
academic medical centers. Addressing the specialized mission and scope of
larger institutions, the revised standards and process have been well received by academic
medical leaders around the world. The standards present a framework for including medical
education and human subject research in the quality and patient safety activities of academic
medical centers.
Academic medical centers in Argentina, Belgium, China, Colombia, Ireland, Israel, the
Netherlands, Portugal, Singapore, South Korea, Taiwan, and other countries have earned
this new accreditation, with dozens more on the pathway to completion.
Another market-responsive adaptation is JCI’s new network accreditation. Now
similar organizations within a single system or corporate entity can achieve accreditation
efficiently through a single network application.
In 2012 Ambulatory Health Services, part of Abu Dhabi Health Services Company (SEHA),
became the first organization to achieve network accreditation across 20 health care centers,
five disease prevention and screening centers, and three mobile clinics. The accreditation
process required 18 months of preparation and concluded with several weeks of surveyor
visits and interviews.
Excerpted from ISQua presentation, October 2010, prepared
by Donald S. Shepard, PhD, and Yara A. Halasa, MD, DDS,
Schneider Institutes for Health Policy, Brandeis University, and
Paul vanOstenberg, DDS, MS, Joint Commission International
E. Saif Bader Al Qubaisa, MD
Chairman
Abu Dhabi Health Services Company
United Arab Emirates
“We are very proud of this accomplishment and would
like to congratulate our employees at Ambulatory Health
Services whose hard work and dedication to excellence
have helped achieve this honor. One of our goals is to
have all of SEHA’s facilities earn this distinguished seal
of accomplishment.”
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CERTIFICATION
< 15 areas eligible for certification >
Special recognition for clinical programs
Heart failure
Acute
myocardial
infarction
Primary stroke
Chronic
kidney
disease
Palliative care
HIV/AIDS
management
Pain
management
Joint
replacement
Chronic
obstructive
pulmonary
disease
Diabetes
End-stage
renal disease
Traumatic
brain injury
Cancer
Asthma
Transplantation
The Clinical Care Program Certification has been in high
demand since its introduction in 2001. Some 50 programs have
been certified to date and new disease areas are under review
for future certification designation.
“Health systems and hospitals throughout the world are
seeking new ways to strengthen their advanced specialty
areas. JCI certification represents the highest level of
achievement in providing evidence-based care in major
disease management areas, a distinction that attracts
patients to these high-performing organizations.”
Paul Chang, MD, MBA, MPH, CPHQ, FACHE
Vice President
Accreditation, Standards, and Measurement
Joint Commission International
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INSIGHTS
Delivering best practice solutions for urgent challenges
JCI Advisory Services
in action
Health care leaders reach out to JCI experts for evidence-based
advisory services in a variety of areas. During 2012 JCI consultants
completed 118 assignments in 40 countries, ranging from improving
medication safety, using tracers and mock surveys to enhance
performance, and conducting targeted gap analyses of high-risk areas.
JCI teams are trained in Robust Process ImprovementTM techniques
that integrate change management tools and a blended Six Sigma
approach. They understand how to work with hospital leaders and staff
to make lasting changes. JCI teams have also partnered with ministries
of health to develop national accreditation programs, self-assessment
systems, and training and education.
“Our consulting assignments are as varied as
our clients and host countries. JCI experts have
collaborated with local health care leaders to
measurably improve care, elevate the patient
experience, and build safer and more patientcentric hospitals. The unifying element in these
assignments is always a commitment to excellence
among our partners.”
Marwa J. Zohdy, PhD
Vice President
Global Consulting Services
Joint Commission International
and Joint Commission Resources
Accreditation
and Certification
Preparation
>
Introductory
Consultation
Organizational
Assessment
Ongoing
Assistance
Simulated
Survey with
Tracers
Safe Health
DesignTM
Infection
Prevention
and Control
Multidrugresistant
Organism
Prevention
Medication
Management
Policy
Development and
Management
Quality
Improvement and
Management
Diploma
Programs
<
Quality
and Safety
Improvement
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LIVING OUR
MISSION
UZBEKISTAN
Strengthening accreditation expertise
Raising the bar
through global
collaboration
In support of its not-for-profit mission, JCI chooses to participate in select
mission-driven projects that enhance patient care and professional education.
JCI experts work to help countries advance their national health care
accreditation and certification goals. It is challenging and rewarding work
that JCI provides as part of its enduring commitment to international collaboration.
Here are several examples of JCI’s recent mission-inspired work:
“We’re proud to support initiatives
that elevate health care to a new
level of quality and consistency.
JCI consultants bring a substantial
and diverse set of skills in patient
safety, accreditation standards,
quality improvement, staff
compliance, and organizational
change.”
Sherry Kaufield, MA, FACHE
Executive Director
International Services
Joint Commission International
RWANDA
FOCUS: The Uzbekistan Medical Association and Ministry of Health wanted to develop accreditation standards for maternity hospitals.
OUTCOME: JCI faculty created and delivered a five-day education program that aided understanding in accreditation, standards,
decision making, reporting, and the survey process. The course drew helpful distinctions between standards and requirements and
provided an actionable outline for pursuing accreditation. Funded by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ)
GmbH, Germany.
JORDAN
Creating a national hospital accreditation program and achieving ISQua-approved accreditation
FOCUS: Jordanian hospitals wanted to develop and implement accreditation standards, with a particular goal of securing International
Society for Quality in Health Care (ISQua) approval for their standards.
OUTCOME: JCI experts subcontracted with University Research Corporation to provide technical assistance on standards development,
governance and organization of the Jordanian accrediting body, and surveyor training. The Jordanian standards achieved ISQua
accreditation and the JCI team worked with 15 pilot hospitals in the successful and sustainable implementation of those standards.
Funded by U.S. Agency for International Development (USAID).
Collaborating on national quality and
safety standards
FOCUS: Rwanda wanted to build a national hospital accreditation system that was
tailored to the health care delivery customs and challenges of the country.
OUTCOME: The JCI consulting team subcontracted with Management Sciences for Health
to deliver a comprehensive review and development of Rwandan hospital standards and
the surveyor process, as well as surveyor and field training. Five hospitals served as pilot
organizations to test the Rwandan standards and survey process in action. Funded by U.S.
Agency for International Development (USAID).
GEORGIA
Creating a maternal/child health certification
FOCUS: Georgia was interested in creating a maternal/child care certification program for its hospitals.
OUTCOME: The JCI consulting team subcontracted with John Snow International to provide a thorough standards review guided by
an experienced obstetrician/gynecologist, a pediatrician, and a pediatric nurse. Participants visited JCI’s headquarters for an in-depth
review of certification essentials, followed by in-country training of surveyors and hospital participants. The certification program is now
available to Georgian hospitals. Funded by U.S. Agency for International Development (USAID).
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QUALITY
CURRICULUM
Innovative education for today’s
quality professionals
Launched in 2012, this unique program is designed to advance quality improvement
programs and staff development to the next level. Government ministries, hospitals,
health systems, and universities are working with JCI to bring evidence-based education
to hospital staff to help them establish and refine their quality programs.
The integrated curriculum is presented in eight modules during an academic year and is
taught by JCI experts with decades of experience in performance improvement and patient
safety. Students learn leading-edge quality models, data analytics, and how to successfully
bring quality initiatives to their care teams.
In 2012 the Ministry of Defense in Saudi Arabia graduated JCI’s inaugural class of
62 students, who earned diplomas from Prince Sultan Military College in Dhahran.
Ministry leaders chose the JCI program to strengthen quality performance and leadership
throughout the ministry’s 22 hospitals.
< 8 comprehensive education modules >
Principles
of Quality
Management
Data
Analysis
Leadership
and Planning
Health Care
Improvement
Information
Management
Patient Safety
and Risk
Management
Data
Collection
Evaluation and
Accreditation
We are very happy with the program. The experienced faculty’s
“approach
was nonthreatening and they focused on practical
solutions beyond pure theory. We chose young, highly motivated
individuals to participate because we want to prepare them for
quality leadership roles throughout our hospitals.
”
Dr Noura AlNowaiser
Director, Department of Continuous
Quality Improvement and Patient Safety
Medical Services General Directorate
Ministry of Defense
Saudi Arabia
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RESPONSE
More access, friendly service
JCI listens
carefully to
what health
care leaders
need.
Our consultants approach every engagement on a personal level, offering
customized advice and becoming fully engaged in local challenges. We are
your mission-focused ally. Unlike commercial interests, our not-for-profit
status prompts us to direct resources and revenues toward supporting
performance improvement goals rather than distributing profits.
“During a consultation, I help my clients by not
only identifying the gaps in performance, but
also using my expertise to provide direction and
recommendations to improve performance. My
RPITM (Robust Process ImprovementTM ) training
allows me to work with hospitals to adopt effective
and sustainable solutions to their challenges.”
Jeannell Mansur, RPh, PharmD, FASHP, FSMSO
Practice Leader, Medication Safety
In response to customer feedback, the JCI Accreditation team launched E-App in 2013
to accept online accreditation applications. This tool saves health care organizations time
and improves the accuracy of transmitted information.
Another innovation—JCI Direct Connect—provides a secure client portal to store
and download quality and safety tools, helping organizations to link to JCI resources
around the clock.
JCI communicates with our community digitally through customer-focused websites,
email outreach, and social media. Live tweets from accreditation updates, idea-sharing on
Facebook, online surveys, and YouTube video stories are just some of the ways we connect
with health care professionals whenever and wherever they are.
Conversing with the JCI community
>
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AT A GLANCE
GUIDANCE
JCI by the numbers (data as of 7 January 2014)
1994 600 11
57 5continents( )
UAE 11
JCI founded
Accredited organizations
Africa
Asia
Europe
North America
South America
Helping patients on
Countries home to
accredited organizations
Country with the most
accredited organizations
JCI consultants
based in
Countries with the
most accredited
academic
medical centers
Languages for JCI’s Accreditation
Standards for Hospitals, 5th Edition
countries
representing
these disciplines
China
Brazil
South Korea Thailand
Countries with
the most CCPC
designations
34% Physicians
36% Nurses
23% MBAs
19% PhDs
1999
Brazil
Home of JCI’s
very first accredited
hospital
2013 Board of Directors (as of November 2013)
John Babiarz
Consultant, United States
Paula Wilson
President and CEO, Joint Commission International and Joint Commission Resources,
United States
Kenneth Bloem
Executive Chairman, MedData/MedDirect Inc, United States
2013 Standards Advisory Panel
John W. Bluford, MBA, FACHE
President and CEO, Truman Medical Centers, United States
Dana Alexander, RN, MBA, MSN, FHIMSS, FAAN
United States
Mark R. Chassin, MD, FACP, MPP, MPH
President and CEO, The Joint Commission, United States
Heleno Costa Jr, RN
Brazil
Clarion E. Johnson, MD (Vice Chair)
United States
Brigit Devolder, MS
Belgium
Craig W. Jones, FACHE
President, Oklahoma Hospital Association, United States
Samer Ellahham, MD, FACP, FACC, FAHA, FCCP, ASHCSH
United Arab Emirates
Dr Sneh Khemka, MBChB, MRCOphth
England
Hossam E.M. Ghoneim, MB, BCh, MSc, MD, FRCOG, HMD
Saudi Arabia
J. Thornton Kirby, FACHE
President and CEO, South Carolina Hospital Association, United States
Paul B. Hofmann, DrPH, FACHE
United States
Nabil M. Kronfol, MD, DrPH
President, Lebanese HealthCare Management Association, Lebanon
Annette Jolly, MBA
Ireland
Suet Wun Lim, MD
Director, Parkway Holdings Ltd & Executive Vice President, Parkway Group Healthcare
Pte Ltd, Singapore
Stanley J. Kent, MS, RPh, FASHP
United States
LaMar S. McGinnis Jr, MD, FACS (Chair)
Senior Medical Advisor and Liaison, American Cancer Society, United States
Tamra Minnier, RN, MSN, FACHE
Chief Quality Officer, University of Pittsburgh Medical Center, United States
John Arne Øvretveit, BSc(hons), MPhil, PhD, CPsychol, CSci, MHSM
Director of Research & Professor of Health Innovation, Improvement, and Evaluation,
The Karolinska Institute, Sweden
Rebecca J. Patchin, MD
United States
Christopher J. Queram
President and CEO, Wisconsin Collaborative for Healthcare Quality, United States
J.B. Silvers, PhD
Professor, Weatherhead School of Management, Case Western Reserve University,
United States
Tamra Minnier, RN, MSN, FACHE (Chair)
United States
Kim Montague, AIA, EDAC, LEED®, BD+C, NCARB
United States
Angela Norton, MA, PGCE, RHV, RM, RN
United Kingdom
Chung-Liang Shih, MD, PhD
Taiwan
Paula Vallejo, PhD
Spain
Jorge Augusto Vasco Varanda
Portugal
Yau Onn Voo, MBBS, MMed(PH), FAMS
Singapore
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REGIONAL
PERSPECTIVES
2013 Regional Advisory Councils
Asia-Pacific Regional Advisory Council
Europe Regional Advisory Council
Anuwat Supachutikul, MD
CEO, Institute of Hospital Quality Improvement & Accreditation, Thailand
Basia Kutryba
European Society for Quality in Healthcare, Poland
Gillian Bohm
Principal Advisor, Quality Improvement, Health Quality & Safety Commission,
New Zealand
Michael Soop, MD, PhD
Medical Director, Socialstyrelsen, Sweden
Ricardo Ch. Costes, MD
President, Philippine Council on Accreditation of Healthcare Organizations,
Philippines
Sutoto Mkes, MD
President, Indonesian Hospital Association, Indonesia
Nico A. Lumenta, MD
Director of Information & Cooperation, KARS, Indonesian Committee of Hospital
Accreditation, Indonesia
Toshiki Mano, PhD
Professor, Medical Risk Management Center, Tama University, Japan
Suwanna Ruangkanchanasetr, MD
President, Thai International Health Care Standard Training Center, Thailand
Jacob Thomas, MD
Chairman, Ramsey Sime Darby Healthcare, Malaysia
Tsuneo Sakai, MD
President, Japan Hospital Association, Japan
Kim Kwang-Tae, MD, PhD
President, International Hospital Federation Executive Committee, South Korea
Yau Onn Voo, MBBS, MMed(PH), FAMS
Director, Standards and Quality Improvement Division, Ministry of Health, Singapore
Chiu Wen-Ta, MD, PhD
Minister of Health, Ministry of Health, Taiwan
Suet Wun Lim, MD
Director, Parkway Holdings Ltd & Executive Vice President, Parkway Group
Healthcare Pte Ltd, Singapore
Charles D. Shaw, PhD, MBBS, FFPH, FHSM
United Kingdom
Prof Niek S. Klazinga
Health Care Quality Indicator Project, OECD Health Division, France
Ehud Davidson, MD
Deputy Director General, Head of Division, Clalit Health Services, Israel
Dr Jaafar Heikel
Professor of Medicine, University of Casablanca, Morocco
Yalcin Nak
Deputy General Manager, Acibadem Health Care Group, Turkey
Prof Tawfik A.M. Khoja
Family Physician Consultant, Director General, Executive Board, Health Ministers
Council for Cooperation Council States, Diplomatic Quarters, Saudi Arabia
Luciano Ravera
CEO, Istituto di Ricovero e Cura, Italy
Nicky Jermyn
Group CEO, St Vincent’s Hospital, Ireland
Boris Frehner
Swiss Reinsurance Company Ltd, Switzerland
Dr Ronni Gamzu, MD, PhD, MBA, LLB
Director General, Ministry of Health, Israel
John Arne Øvretveit, BSc(hons), MPhil, PhD, CPsychol, CSci, MHSM
Director of Research & Professor of Health Innovation, Improvement, and Evaluation,
The Karolinska Institute, Sweden
Jesper Gad Christensen
Director, Danish Institute for Quality and Accreditation in Healthcare, Denmark
Andreas Ellmaier
Head of Unit, Bavarian State Ministry of the Environment, Germany
Dieter Mildenberger
ECCLESIA Mildenberger Hospital, Germany
Dr Bernadette Carr
Medical Director, Ireland VHI, Ireland
Dr Tim Wilson, FRCGP, FRCP, MFPH
Partner, Health Industries, Price Waterhouse Coopers, United Kingdom
Hasan Kus
President, Anadolu Grubu, Turkey
Eric de Roodenbeke
Professor, International Hospital Federation, France
Dr Paula Vallejo
Director, Accreditation, Fundación para la Acreditación y Desarrollo Asistencial, Spain
Middle East and North Africa Regional Advisory Council
Dr Fawzi Abdulla Amin
Consultant, Office of the CEO, King Hamad University Hospital, Bahrain
Dr Hanan Al-Kuwari
CEO, Hamad Medical Corporation, Qatar
Dr Ahmed Bin Salim Al Mandhari
Director General, Sultan Qaboos University Hospital, Oman
Dr Manar M. Al Moneef
Managing Director, Imagination Breakthrough, Middle East and Pakistan,
General Electric EL Seif, GE Healthcare, Saudi Arabia
Dr Ali Nasha`at Ali Sha`ar
Public Health Consultant, Palestine
Dr Nagwa El Hosseiny
Ministry of Health Quality Consultant & Head of Quality Management Committee,
Dar Al Fouad Hospital, Egypt
Dr Safa El Qsoos
Quality Director, Ministry of Health & Regional Consultant, World Health
Organization, Eastern Mediterranean Regional Office, Jordan
Dr Mondher Letaief
World Health Organization, Eastern Mediterranean Regional Office, Egypt
Dr Anupam Sibal
Group Medical Director, Apollo Hospitals Group, India
Dr Bushra Al Ayed
Assistant Professor, Applied Science Private University & Vice Chairman,
Jordan Society for Quality, Jordan
Dr Yakoub N.M. Neyaz
Director General, Ministry of Health, General Director of Quality Assurance,
Saudi Arabia
Dr Abdulla Ibrahim Al Khayat
CEO, Latifa Hospital, United Arab Emirates
26
ALLIANCES
CONNECT
Working with global and regional experts to provide superior services
As a global citizen, JCI fosters alliances with a variety of respected organizations
that share our mission to improve patient care.
Accreditation alliances
JCI collaborated with the World Health Organization (WHO) to
develop standards and resources for providing safe male circumcision
services to decrease the transmission of HIV. JCI and The Joint
Commission also served as a former WHO Collaborating Centre
for Patient Safety to further advance patient safety through system
design, product safety, services, and environment of care.
The Fundación para la Acreditación y Desarrollo Asistencial (FADA)
has worked with JCI since 1996 to jointly provide accreditation
services in Spain using JCI standards.
The Consórcio Brasileiro de Acreditação (CBA) has worked with JCI
since 2000 to champion quality improvement excellence in Brazil.
JCI partners with the Council for Health Service Accreditation of
Southern Africa and PharmAccess Foundation of the Netherlands
in the SafeCare Foundation, designed to assist providers from
developing countries in their quality improvement initiatives
and the delivery of safer patient care. Health care facilities earn
certificates of improvement through a step-wise process that is
realistic for resource-restricted settings.
Consulting alliance
Progrea S.r.l., a leading Italian consulting firm, and JCI collaborate to
enrich the availability of quality tools and resources in the European
health care arena.
The experts at JCI are at your service to share leading practices in transforming
quality and patient safety.
Contact your regional JCI office or visit jointcommissioninternational.org
as your gateway to proven, practical resources.
MOMENTUM
Celebrating 20 years of collaborating with
health care organizations to achieve the
best patient care in the world
Headquarters
Middle East Office
1515 West 22nd Street
Suite 1300W
Oak Brook, Illinois 60523
USA
Voice +1 630 268 7400
Fax +1 630 268 7405
P.O. Box 505018
Bldg 27, Suite B503
Dubai Healthcare City
Dubai
United Arab Emirates
Email [email protected]
Voice +971 4369 4930
Fax +971 4362 4951
Joint Commission International Consulting
Email [email protected]
Voice +1 630 268 2900
Joint Commission International Accreditation
Email [email protected]
Voice +1 630 268 4800
jointcommissioninternational.org
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Other Regions
37th Floor
Singapore Land Tower
50 Raffles Place
Singapore 048623
Email [email protected]
Voice +65 6829 7208
Fax +65 6826 4181
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Joint Commission International ®(JCI) is a division of Joint Commission Resources, Inc.®, a wholly controlled
not-for-profit affiliate of The Joint Commission. JCI provides leadership in international health care
accreditation and quality improvement.
The International Quality Approval Gold Seal, RPI, and Robust Process Improvement are trademarks of
The Joint Commission, registered in the United States and other countries.
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