Innovative Systems Management of Thousands of Customer Meters

Innovative Systems
Management of Thousands of Customer Meters
Ramesh Ramadurai
Empower
Outline
1
Background
22
Rationale
3
3
Dimensions
4
4
Key Components
5
5
6
6
7
Approach & Issues
Challenges
Road Ahead
Innovative Systems
Management of Thousands of Customer Meters
Background
 District Cooling is a credible alternative to traditional systems
 Most preferred energy efficient and environment friendly cooling
solution
 Many entrants/early operators relied on bulk metering
 Customers not used to pay separately for cooling services
 Inequitable cost allocation
 Growing emphasis on efficient use of energy resources
Innovative Systems
Management of Thousands of Customer Meters
Rationale
 Energy accountability
 Reliable data for billing
 Monitor and manage
energy usage
 Flexible tariff structure
 Prevent revenue
leakage
 Pay for usage
 Fair & equitable
Metering
System
 Eliminates cross
subsidization
 Utilities cost
management
 Credit risk
diversification
 Change customer
behavior
 Improves customer
satisfaction
 Reduces administrative
efforts
Innovative Systems
Management of Thousands of Customer Meters
 Operational efficiencies
Dimensions
Palm Jumeirah
(Crescent & Trunk)
DHCC
(1 & 2)
DIFC
TECOM (A,B,C)
JLT
DWTCR
JBR
Dubai
SME
DIFC Plant
Al Quoz JISA
Business
Bay
Dubiotech
Global
Village
Discovery
Gardens
Mirdiff
IMPZ
DHCC Plant
Ibn Battuta
Mall
Dubai
Studio City
DLRC
Current Projects
Future Projects
Innovative Systems
Management of Thousands of Customer Meters
KVAC &
DOZ
Dimensions
Key Projects
25
JBR
DIFC
Business Bay
DHCC
Palm Jumeirah
Ibn Battuta Mall
JLT
Discovery Gardens
IMPZ
Projects
Innovative Systems
Management of Thousands of Customer Meters
Dimensions
25
Projects
Buildings
Bulk Meters
Sub Meters
Customers
35
740
1,100
740 1,100
43,000
75,000
55,000
100,000
Innovative Systems
Management of Thousands of Customer Meters
Key Components
Wired
Wireless
Manual
Handheld
Drive by
AMR
Communication & Data
Collection
Smart
Devices
Bulk
Sub Bulk Meter
Sub-Meter
Mechanical
ElectroMagnetic
Ultrasonic
Metering
Solution
Data Concentrators
Headend systems
Command
Control Centre
MDM
Plant
Building
Unit
Data
Aggregation
& Validation
Interfaces
& Backend
Solutions
Innovative Systems
Management of Thousands of Customer Meters
Asset Mgmt
Billing
CRM
Call Centre
IVR
Payment
Gateways
Approach & Issues
New
Installation
 Coordinate with developer/building owner
 Empower’s design and implementation guidelines
 Procure/supply meters
 Manage/oversee installation and commissioning
 Establish communication infrastructure
Taking over
Existing
System
 Metering solution not as per Empower’s specification
 Meter location/access
 Meter calibration
 Incompatible Meter reading software
 Maintenance/support issues
Retrofit
 Secondary system modification
 Meter location/access
 Communication system setup
 Disruption to services
 Inconvenience to occupants
Innovative Systems
Management of Thousands of Customer Meters
Challenges
Device Management
Data Management
Customer Management
 Multiple Communication
modes
 Customizable billing options
 Multiple Meter reading
softwares
 Move-in/Move-out (tenant
changes)
 Meter data storage capability
 Customer Care/Call Centre
 Faulty meter management
 Data harmonization,
validation and aggregation
 Common area metering
 Customer awareness and
education
 Consumption estimation
 Complaint/disputes resolution
 Mix and Match of
meters/Interoperability
 Collection follow-ups
 Multiple vendors
 Multiple models
 Calibration/Re-calibration
 Meter verification
 Meter tampering
Innovative Systems
Management of Thousands of Customer Meters
 Ownership transfers
 Disconnection/Reconnection
Road Ahead
DC Plant
GPRS
Mbus Meters
Firewall
Fiber Optics
Repeaters
Operator
Station
`
`
Modbus Concentrators
MPLS
Cloud
Command Control Center
NTP
Customer Care & Billing
GPRS Network
Operator Stations
SAN
NAS
Application
Server
`
Asset Management
DC Plant
`
Historian Server
Meter Data
Management (MDM)
Customer Care &
Call Centre
Innovative Systems
Management of Thousands of Customer Meters
Road Ahead
Command Control Center
Innovative Systems
Management of Thousands of Customer Meters
End-User Metering is the Way Forward!
Innovative Systems
Management of Thousands of Customer Meters
Contact us
Emirates Central Cooling Systems Corporation (Empower)
P.O. Box 8081, Block A, Level 8, Al Hudaiba Awards Building
2nd December Street
Dubai, United Arab Emirates (UAE)
Tel: +971-4-375 5555
Fax: +971-4-375 5550
Web: www.empower.ae
Mr. Ramesh Ramadurai
Chief Financial Officer
email: [email protected]
Innovative Systems
Management of Thousands of Customer Meters

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