J.W.E. Contact Information J.W.E. Customer Service: 800-238-2257, x300 • Hours: Weekdays 8am-8pm, Saturdays 8am-12pm • *Orders can also be placed via this number J.W.E. Store Location, July 7-August 9 • Hours: Weekdays 3:30pm-8pm, Saturdays 12pm-5pm • *Store will be closed on Saturday, 7/19 • Location: 45 East 34th Street, 3rd Floor (Between Park and Madison Avenues) • This is an elevator building. J.W.E. Return Policy for Success Academy Uniforms Incorrect Sizing by J.W.E. • If J.W.E. advises a Success Academy family to purchase a particular size that does not fit the scholar, that family can return the clothing item(s) for a full refund. • From July 7 to August 9, returns and exchanges can be made at J.W.E. store location. Please see the store address and hours above. • For items that are returned by mail, J.W.E. will also pay for the return shipping by sending the family a prepaid shipping label. • The family will also be invited to visit J.W.E.’s office or store for a second fitting. • Items returned must be unwashed and unworn. Customers have 30 days (from arrival date) to return the product. Incorrect Advice from J.W.E. • If J.W.E. incorrectly advises any family to purchase an item (ex. a skirt for an elementary scholar), that item can be returned for a full refund. • From July 7 to August 9, returns and exchanges can be made at J.W.E. store location. Please see the store address and hours above. • For items that are returned by mail, J.W.E. will also pay for the return shipping by sending the family a prepaid shipping label. • The family will also be invited to visit J.W.E.’s office or store for a second fitting. • Items returned must be unwashed and unworn. Customers have 30 days (from arrival date) to return the product. Defective Products & Product Warranty • Any uniform item that is defective upon arrival or within a 90-day period can be returned to J.W.E. for a full refund. • From July 7 to August 9, returns and exchanges can be made at J.W.E. store location. Please see the store address and hours above. • For items that are returned by mail, J.W.E. will also pay for the return shipping by sending the family a prepaid shipping label. • Items returned must be unwashed and unworn. Customers have 90 days (from arrival date) to return the product. Family Chooses Another School • Any family who bought the J.W.E. uniform but chooses another school may return their uniform items and backpack to J.W.E. • From July 7 to August 9, returns and exchanges can be made at J.W.E. store location. Please see the store address and hours above. • If the family chooses to return the items by mail, they must pay for return shipping. • Items returned must be unwashed and unworn. Customers have 30 days (from arrival date) to return the product. Other Returns • If any Success Academy parent purchases the wrong size for their scholar (by their choice) or no longer wants a particular optional uniform item (ex. girls’ pants), they can return the item to J.W.E. for a full refund. • From July 7 to August 9, returns and exchanges can be made at J.W.E. store location. Please see the store address and hours above. • If the family chooses to return the items by mail, they must pay for return shipping. • Items returned must be unwashed, unworn and placed in original packaging. Customers have 30 days (from arrival date) to return the product. 2 3