Download Brochure - Tai Poutini Polytechnic

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About Tai Poutini Polytechnic
Pathways
Programmes
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Tourism, Retail & Hospitality
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National Certificate in Hospitality (Cafes)
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Other Information
Entry Criteria
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How to Apply
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Contact Details
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About Tai Poutini Polytechnic (TPP)
At TPP we’re serious about education. Our tutors are all experts in their field, have excellent
industry connections and are passionate about teaching. They want you to learn the skills
you need to succeed.
We offer a wide range of practical programmes, with a focus on vocational education and
applied skills. All TPP programmes have NZQA approval and are designed to give you a
strong foundation in your chosen career.
Tai Poutini Polytechnic has campuses in Auckland, Christchurch, Wanaka, Westport,
Greymouth and Reefton, and offers industry training throughout NZ.
Applying to enrol as a student at Tai Poutini Polytechnic is simple. If you require more
information or wish to speak directly with a tutor please email us at [email protected] or call
0800 800 411.
Hospitality, Retail and Tourism Pathways
National Certificate in
National Certificate in
Service Sector
Hospitality (Cafes)
TPP Certificate in
TPP Certificate in
Outdoor Education
Professional
Culinary Arts
TPP Diploma in
TPP Diploma in
Outdoor Instruction
Ecotourism
and Guiding
NZ Diploma in
Business/NZIM Diploma in
Management (TPP)
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What will you study?
These programmes focus on delivering the core skills required for
anyone wanting to make a career for themselves in the business of
delivering services, products and visitor experiences to ‘The Customer’.
In undertaking this course of study you will have access to a vast range
of employment opportunities in both the hospitality and tourism sectors.
Units of study include:
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Knowledge of New Zealand as a tourist destination
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Tikanga Maori
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Barista Skills
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Maximising sales and service opportunities
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Providing counter food and beverage service
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Providing customer service experiences
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Knowledge of environmental responsibility
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Contributing as part of a team
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Speaking to an Audience
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Sales and stock control in a retail environment
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Communicating with people from other cultures
Most importantly though, the National Certificate in Service Sector
when combined with the National Certificate in Hospitality (Cafes) will
deliver employment and relevant life skills whatever pathway you decide
to take, i.e.:
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Communication skills
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Personal presentation
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Conflict resolution
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Problem solving and initiative
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Teamwork
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Work ethic
Student Profile
“I’d been out of the workforce for a long
time bringing up children. It was time well
spent, but I’d lost confidence and needed
to upskill.
I chose the National Certificate in Service
Sector at TPP because it has a strong
hospitality and tourism focus. I wanted to
improve my customer service skills and
learn to be a barista.
It was fun being a mature student
and the course definitely helped me
transition back into work. I now work
part-time at Shantytown and I’m also
doing a NZ Diploma in Business at TPP.
Ultimately, I’d like to be a hotel general
manager.”
Carole Gibb
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Ho ificate in Service
al
(Nation
Cert
Level
3
Credit Value
53-56
Award
National Certificate
Location
Greymouth
Method of Study
Full Time, 16 Weeks†
Start Date
February 2015
End Date
June 2015
Domestic Total Cost
$1,745 (2014 cost)
International Total Cost
Price on application
Contact
Ian Johnson
†
Excluding Holidays
No Fees*
Youth Guarantee
*Conditions apply
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What will you study?
National Certificate in Service Sector (L3) is a generic customer service
qualification originally developed in response to training needs identified
in the lead Rugby World Cup 2011 and designed to provide people with
an entry-level qualification which provides a pathway to employment in the
wider tourism, retail and hospitality industries.
While several elective strands are possible at Tai Poutini Polytechnic are
looking at delivering the strands as programme options. The Certificate
and/or associated strands encompass a broad knowledge of New
Zealand as a tourism destination, retail/sales/ distribution and loss
control, visitor interpretation and a basic understanding of Tikanga Maori.
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Level
3
Credit Value
46
Award
National Certificate
Location
Greymouth & Westport
Method of Study
Full Time, 15 Weeks†
Start Date
21 July 2014, July 2015
End Date
31 October 2014, October 2015
Domestic Total Cost
$1,299 (2014 cost)*
International Total Cost
Price on application
Contact
Ian Johnson
Excluding Holidays
*fee discount applies if Service Sector
Certificate attained
†
No Fees*
Youth Guarantee
*Conditions apply
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What will you study?
The National Certificate in Hospitality (Cafes) L3 is a qualification for
people who are starting work or already working in the cafe sector of the
hospitality industry. This sector of the industry is very varied and requires
a specific set of knowledge and skills that is shared with restaurants, bars
and clubs. The qualification has a strong focus on customer service and
provides scope to select from a range of specific hospitality skills to suit
specific roles and types of establishment, including Food safety, Barrista
and Licence Controller Qualification (LCQ)
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Further Study Pathways
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National Diploma in Hospitality
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NZ Diploma in Business
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Diploma in Ecotourism
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Diploma in Outdoor Instruction and Guiding
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Certificate in Outdoor Education
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NZ Diploma in Business
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Unlimited!
Career Prospects
Everyone is in the Customer Service business and knowing how to deliver
the best customer service experiences will be your key to the door of a
World of opportunity.
“There is only one boss, the Customer. And he can fire everybody in the
company from the chairman on down, simply by spending his money
somewhere else.” – Sam Walton
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Entry Criteria
National Certificate in Service Sector
Applicants must meet the following criteria:
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Applicants for whom English is a second language must meet IELTS (or
equivalent) Level 5 or above; and
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Minimum of three years at secondary school or completion of NCEA Level 1
or National Certificate in Tourism and Travel (Level 2) or National Certificate in
Hospitality (Entry Skills) (Level 2) or equivalent.
Special Notes:
•
Special Entry may be granted where evidence exists that the applicant can
successfully complete the programme.
National Certificate in Hospitality (Cafes)
Applicants must meet the following criteria:
•
Applicants for whom English is a second language must meet IELTS (or
equivalent) Level 5 or above; and
•
Minimum of three years at secondary school or completion of NCEA Level 1
or National Certificate in Tourism and Travel (Level 2) or National Certificate in
Hospitality (Entry Skills) (Level 2) or equivalent.
Special Notes:
•
Special Entry may be granted where evidence exists that the applicant can
successfully complete the programme.
How to apply
You can apply for the programme at any time by telephoning (03) 769 9400 or
free phone 0800 800 411 to request an application pack. Application forms can
also be downloaded from www.tpp.ac.nz
We do not set a closing date for applications. The Polytechnic reserves the right
not to accept late applications, i.e., after the programme has started.
You will be offered a place subject to meeting the entry and selection requirements
and the availability of places on the programme.
The Polytechnic reserves the right to cancel, prior to commencement, any
programme which does not attract a minimum number of students.
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Contact details
For further details contact us on
(03) 769 9400
0800 800 411 freephone
[email protected]
Private Bag 607
Greymouth 7840
www.tpp.ac.nz
11 March 2014
The Tai Poutini "edge"
Tai Poutini is nestled between the wild Tasman Sea and the
grand Southern Alps. People who live on the West Coast
know what it takes to live on the edge. Confidence, skills
and a "can do, will do" attitude set them apart.
TPP graduates are out there on the edge doing it!
He aha te mea nui o te ao?
He tangata, he tangata, he tangata!
What is the most important thing in the world?
It is people, it is people, it is people!

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