MCS PD Lvl 8 TRS Manager RCaTS

POSITION DESCRIPTION
Residential Service (TRS) Manager – RCaTS
SERVICE STREAM
Family Services (Residential Care and Transition Services)
LOCATION
Caboolture
CLASSIFICATION
Level 8 - Mercy Family Services Enterprise Agreement.
REPORTING
RELATIONSHIP/S
Program Manager
OUR PURPOSE AND VALUES
Mercy Community Services exists to support and empower those who are poor, vulnerable,
marginalised or in a position of disadvantage. We aim to be recognised as a leading provider and
facilitator of quality, responsive community services
Our Values underpin all responsibilities of this position and are based on the ethos and mission of
the Sisters of Mercy Brisbane and are aligned with Catholic Social Teachings.
MERCY
ACCEPTANCE
EXCELLENCE
DIGNITY
EMPOWERMENT
INTEGRITY
POSITION PURPOSE
This role is responsible for the effective management and support of the Therapeutic Residential
Service (TRS), including leading and supervising both the Clinicians and the direct care team
(Residential Care Workers) to provide high quality out-of-home care and support for children,
young people and their families. Where possible the role will bring about therapeutic change as
informed by the MCS Model of Practice which is needs-based, trauma sensitive and
relationship/attachment focussed in order to assist them to reach their full potential.
KEY PERFORMANCE REQUIREMENTS
1. Service
Delivery
• Provide effective leadership and program management to ensure high
quality service delivery in order to meet the needs of children and young
people.
• Maintain a positive and effective team culture responsive to cultural
diversity and equity practices.
• Effectively role model resilience and holistic care in line with the Model
of Practice.
• Prioritise and manage tasks to ensure all client, staff and program
needs are met.
• Ensure services are delivered in a safe and culturally appropriate
environment that meets identified individual needs; service access is fair
and equitable in line with service procedures.
• Communicate with a wide range of stakeholders in a professional and
timely manner to promote effective working relationships in consultation
with the Clinicians and Program Manager, where necessary.
• Respond to, and effectively resolve, client/stakeholder grievances
promptly in line with organisational requirements in consultation with the
Program Manager and Residential Care and Transition Service
Manager (when necessary).
• Work collaboratively with the Clinicians and Program Manager to assist
children/ young people to transition, into and from the therapeutic
residential service, including providing an induction for all new clients in
line with organisational procedures.
• Collaborate with the Clinicians and direct care team to identify client
needs and plan services within the available resources and the MCS
Mission, Vision, Values and Model of Practice.
Approved By: Executive Director
Approval Date:
August 2014
Implementation Date:
August 2014
Review Date:
August 2016
POSITION DESCRIPTION
Residential Service (TRS) Manager – RCaTS
KEY PERFORMANCE REQUIREMENTS
• Ensure the development, implementation and regular review of the
support and intervention plans in line with MCS policies and procedures,
in liaison with the Clinicians.
• Provide direct services for clients when necessary.
• Provide effective support, coaching and mentoring for the direct care
team in the implementation of planned care strategies and intervention;
continually assessing effectiveness and responding to changing needs
and dynamics.
• Ensure the effective implementation of daily house programs, including
activity planning, house meetings, external appointments and all other
client and program needs.
• Oversee the effective management of critical and non-critical incidents
in line with organisation and legislative requirements.
• Produce legible and legally defensible case notes and professional
reports as required by organisational procedures and legislation.
• Assist with the accurate collation of data and provide reports in a timely
and professional manner in accordance with organisational
requirements.
• Maintain, and be accountable for, program resources including staffing,
house and vehicle maintenance, and monetary resources in line with
delegations framework.
• Participate in and/or lead projects, as required.
• Proactively develop community connections and links with support
networks.
• Actively seek feedback from clients, funding bodies and other relevant
stakeholders using a variety or means, including surveys.
• Maintain confidentiality and provide effective service to both internal and
external stakeholders from culturally diverse backgrounds.
• Work as an effective team member in accordance with Mercy
Community Services mission, purpose and values.
2. Human
Resources
• Lead, mentor, support and supervise staff and role model Mercy
Community Services values and frameworks.
• Perform day-to-day and formal evidenced-based supervision for direct
reports and oversee this process for all indirect reports, in line with
organisational procedures.
• Facilitate the professional development and performance appraisal of
direct reports and oversee this process for all indirect reports, in line
with organisational procedures.
• Participate in the recruitment and selection processes for all program
vacancies in line with organisational procedures.
• Ensure staff obtain and maintain personal history checks and driver’s
license in line with organisational and legislative requirements.
• Facilitate effective induction processes, including probation review
process and training for all direct reports and oversee this process for all
indirect reports, in line with organisational procedures.
• Conduct regular staff meetings in line with MCS requirements.
• Participate in conducting counselling and discipline processes in
consultation with the Program Manager (Residential Care) and Human
Resources.
Approved By: Executive Director
Approval Date:
August 2014
Implementation Date:
August 2014
Review Date:
August 2016
POSITION DESCRIPTION
Residential Service (TRS) Manager – RCaTS
KEY PERFORMANCE REQUIREMENTS
• Participate in the development of staffing rosters, when required.
3. Documentation,
Quality
Systems &
Continuous
Improvement
4. Work Health &
Safety
• Comply with all Mercy Community Services policy and procedures.
• Perform duties in accordance with organisational requirements.
• Ensure documentation is created, stored and archived in line with
organisational requirements.
• Develop or assist in the development of systems to maintain data and
statistics to inform service delivery and contribute to accountability for
outcomes achieved, in consultation with the Program Manager
(Residential Care).
• Assist with the release of personal, private or confidential information in
line with the MCS Privacy Policy, privacy legislation and the Child
Protection Act, and in consultation with the Program Manager
(Residential Care).
• Identify improvements to policy, procedures, work instructions, other
organisational systems and the work environment.
• Participate in the consultation and/or the development, implementation
and review of relevant MCS policy, procedures, work instructions and
other documentation, as required.
• Assist with the monitoring of compliance with policy, procedures, work
instructions, other organisational and legislative requirements.
• Work collaboratively with relevant stakeholders to prepare, undertake
and maintain external licensing/accreditation requirements.
• Adhere to safe work practices at all times.
• Implement systems to ensure a safe workplace for all staff and
members of the public.
• Report incidents and hazards immediately, in line with organisational
procedures.
• Take immediate action to address identified/reported workplace health
and safety matters in line with the hierarchy of controls/organisational
requirements.
• Provide rostered after hours on-call support, in line with organisational
procedures.
• Participate in staff development and team meetings.
• Engage in reflective practice and participate meaningfully in regular
professional supervision sessions.
• Other activities as directed.
5. Other Duties
POSITION REQUIREMENTS
Required to have
Beneficial to have
• Possession of a degree in Social Work,
Human Services, Psychology or other
related discipline and significant relevant
experience.
• Previous leadership/management
experience within a residential care setting
including, team supervision, house
coordination and general staff management
• Previous experience within the Mercy
Community Services Therapeutic
Residential Program
• An understanding of Aboriginal and Torres
Strait Islander peoples, cultures and
societies and the issues which impact upon
them in contemporary society together with
a commitment to culturally appropriate
engagement and practice.
Approved By: Executive Director
Approval Date:
August 2014
Implementation Date:
August 2014
Review Date:
August 2016
POSITION DESCRIPTION
Residential Service (TRS) Manager – RCaTS
POSITION REQUIREMENTS
Required to have
• Proven high-level communication skills and
the ability to work effectively with varied
internal and external stakeholders.
• Demonstrated intermediate ability to use
computer IT systems including MS Word and
Excel.
• Queensland Provisional Green or above
Driver’s License.
• Ability to obtain positive notice in the
Working with Children Check (Blue Card)
and any other legislatively required personal
history screening as required.
Beneficial to have
• Senior First Aid Certificate.
KEY SELECTION CRITERIA
1.
Demonstrated experience and knowledge of the child protection/out of home care and
welfare sector including the ability to implement effective programs for children, young
people and adults.
2.
Demonstrated ability to be an effective leader and manager of a multi-disciplinary team
within a social welfare context including an understanding of and ability to implement
effective and structured supervision, vicarious trauma prevention and management
strategies and self-care methodologies in the child protection industry.
3.
Demonstrated ability to develop and maintain effective relationships with key stakeholders
including service users, families and funding bodies.
4.
Demonstrated ability to develop and implement effective staffing rosters; maintain financial
and petty cash expenditure in line with budget requirements; oversee maintenance of
organisational assets and maintain effective records in line with organisational procedures.
5.
Willing and able to work within a Christian context and Mercy Community Services' mission,
purpose and values.
EMPLOYEE ACKNOWLEDGEMENT:
I acknowledge that I have read and agree with the position description given, and will adhere to
the tasks and performance expectations therein.
Signed:
Name (please print):
Date:
Approved By: Executive Director
Approval Date:
August 2014
Implementation Date:
August 2014
Review Date:
August 2016

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