arcserve MSP Program Overview

MANAGED SERVICE PROVIDERS
SOLUTION BRIEF
The Assured Recovery™ Services Platform
The data protection world has drastically changed in
the past few years. Protection and recovery of data and
There are many other questions that come to mind,
CA arcserve UDP is designed for Managed Service
particularly around the theme of multi-tenancy.
Providers and enables you to meet and exceed your
customers’ Service Level Agreements. In addition to a
systems has truly evolved to now be treated as an IT
The true challenge of the next wave of data
simple out-of-the-box experience, CA arcserve UDP
service and many organizations are relying on external
recovery technology is whether you, the service
also provides a fully documented set of APIs, making
provider, have the right platform to deliver a data
it easy to integrate with other 3rd party platforms or
partners, such as a Managed Service Provider, to help with
protection service. It’s not about backup…it’s about
Remote Monitoring and Management solutions.
their strategy and infrastructure.
the recovery of their systems and data. This is not
The scalable architecture of the solution and its
an easy task unless these characteristics are built
advanced features to manage and control Recovery
into the solution to begin with.
Point Objectives (RPOs) and Recovery Time
you… providing assurance to your customers about
However, many current platforms in the market were never designed to be used by
Objectives (RTOs) make it an ideal solution for
a service provider. Taking just any solution and making a service out of it ignores
For Managed Services Providers, CA arcserve
the many design considerations that have to be taken into account:
Unified Data Protection is a next generation
service providers.
backup and recovery solution built for services
Service providers can easily design service offerings
•
Is the solution/platform rich enough in features to provide the necessary
delivery in a way that improves margins and opens
with a single vendor solution that offers a flexible
system and data protection and recovery services?
up new business opportunities. CA arcserve UDP’s
licensing scheme. CA arcserve UDP’s centralized
•
Is the solution/platform easy to integrate or interface with?
Assured Recovery capabilities are based on a
management capabilities translate into better use
•
Does it provide advanced reporting capabilities?
unified, scalable and service-oriented architecture
of resources, better cost control and margins, and
•
How easily can it be deployed?
with a broad MSP-designed feature set such as
a great platform on which to build in order to gain
•
What operational efficiency features does it offer?
true global de-duplication, high availability, multi-
a competitive edge in the market. The solution
site replication, Recovery Point Server Jumpstart
offers many types of revenue opportunities (backup,
and reporting.
replication, HA) and can also protect itself at the
MSP site via tape and replication of backups.
2 | MSP Unified Data Protection Solution Brief
MSP Unified Data Protection Solution Brief | 3
CA arcserve UDP a service provider platform
Designed for Services Provider: CA arcserve UDP’s Assured Recovery capabilities are based on a unified scalable
CA arcserve UDP is a new solution built on the
This unified solution offers innovative features such as:
foundation of very mature and proven technology,
•
Agentless backup for VMware & Hyper-V
architecture with a broad MSP-focused feature set such as true global de-duplication, high availability, multi-site
offering a seamless solution from endpoint to
(Windows & Linux VMs)
replication, data seeding, and reporting. Its ease of deployment and use and its comprehensive set of APIs make it easy
remote archive site.
•
Support for Physical systems (Windows & Linux)
to integrate with other 3rd party platforms and achieve full multi-tenancy with Remote Monitoring and Management
•
Built-in replication and high availability
Recovery for virtual and physical environments
•
True source side global deduplication
with a next generation unified architecture and
•
Migration of disk images to tape,
an unmatched ease of use. This feature-rich
with granular restore from disk or tape
solution en§ables organizations to scale their IT
•
MSP-focused features and APIs
CA arcserve UDP delivers comprehensive Assured
environments easily, while delivering against their
recovery point and recovery time objectives, on-
CA arcserve UDP Key Differentiators and Benefits
solution while controlling customers’ SLA requirements.
• Web-Services API
OPEN & DOCUMENTED
API ACCESS
Simplifies integration in
applications and frameworks
premise , off-premise or in the cloud. Traditional,
overly complex backup policies are replaced by
Solution Breadth: CA arcserve UDP covers a broad
modern task-based data protection plans and
spectrum of enterprise-level functionality typically
deep integration with hypervisors to fully automate
found in multiple point solutions such as imaging,
complex, repetitive tasks.
replication, and high availability, yet is easy to deploy,
use and scale, on-premise or in the cloud, for a
CA arcserve UDP is the first solution to combine
variety of virtual and physical platforms.
industry-proven backup, replication, high availability
and true global de-duplication technologies within
Ease of Use: Its unified management, with its
one solution and unlike competitive products, does
centralized reporting and deployment, simplifies
not require expensive professional services.
data and system protection and recovery operations
CA arcserve UDP is based on a next generation
dramatically when compared to point solutions.
unified architecture for both virtual and physical
It improves the operational efficiency of data and
environments. Its unmatched breadth, ease of use,
system protection recovery.
and Assured Recovery capabilities set it apart from
other data protection solutions.
business-critical systems, applications and data, without
business downtime, or impact to production systems.
4 | MSP Unified Data Protection Solution Brief
• Extends CA arcserve UDP capabilities
• Can be integrated with other in-house applications, frameworks
or platforms
• Offline Sync to accelerate deployment of Recovery Point Servers
and improve data transfers
RPS Jumpstart
• Ideal for environments with limited bandwidth or charge-by-the-usage
connections
Populates offsite datastores
and can lower costs
• Reduced exposure when protecting data offsite
• Support of public clouds Amazon, Azure, Rackspace and others who
offer seeding services
• Can eliminate the need to use tape
SECURE TENANT
STORAGE
Securely improves data
protection services
with a broad set of features for deploying advanced
UDP enables the automated disaster recovery testing of
• Straightforward third-party integration capabilities
• Ideal for Remote Monitoring and Management integrations
Automated DR/Assured Recovery: In combination
data protection and recovery strategies, CA arcserve
• Exposed Database Log Schema
SERVICE-LEVEL
REPORTING
Puts you in charge to manage
and control SLAs for your
internal or external customers
• Ideal solution when all tenant protection managed by single MSP partner
• Deduplication across tenants
• Separate folder structure access by customer RPS name
• Added data security via 256-bit AES Encryption
• Reduced storage costs for MSPs
• Total storage consumption reports across CA arcserve solutions
(CA arcserve Backup and CA arcserve UDP) sitewide
• Detailed status reports on physical and virtual nodes
• Detailed logs
• Schedules the creation and email of reports in multiple formats
(PDF, CSV, HTML)
MSP Unified Data Protection Solution Brief | 5
Focus on Recovery Point Server Jumpstart
CA arcserve UDP is
designed for Managed
Service Providers and
enables you to meet
and exceed your
customers’ Service
Level Agreements
This capability allows users through their MSP to save their RPS data stores to a portable disk unit (like a small
NAS for example) to seed a remote site. This can save significant bandwidth, time and cost to get a remote
RPS server synchronized. In essence, this offline synchronization process accelerates the deployment of
Recovery Point Servers and reduces (costly) data transfers.
This capability is ideal for environments with limited bandwidth or charge-by-the-usage connections. This is
also perfect for service provider partners who will use CA arcserve UDP as part of their offering.
One additional benefit is the fact that data loss exposure can also be mitigated. Instead of waiting for a full
synchronization to happen over the network, which can take many days in the case of larger datastores, this
capability allows you to “catch up” after the copy to the remote server is complete. If the physical transfer
of data with a portable disk device takes one day, you will only have one day of updates to catch up, and
reduced exposure should something happen to your primary site. In addition, the solution supports public
clouds (Amazon, Azure, Rackspace and others) who offer seeding services.
Recovery Point Server Jumpstart (data seeding)
REMOTE SITE OR CLOUD
PRIMARY SITE
RPS
RPS
INFINITE INCREMENTALS
ONLY
SOURCE RPS
DESTINATION RPS
IMPORT
DATA STORE
EXPORT
DATA STORE
COURIER SERVICE
PORTABLE STORAGE DEVICE
6 | Unified Data Protection Solution Brief
PORTABLE STORAGE DEVICE
Unified Data Protection Solution Brief | 7
Focus Feature: Multi-Tenant Storage
This capability offers the ability to logically segregate user data within the RPS. Data is stored on a local
Recovery Point Server and then replicated centrally (in a many-to-one fashion) using global source-based
deduplication to a centralized RPS server.
That data is isolated logically on the server with encryption (256-bit AES encryption is supported) and security
credentials that are required for administrators to access customers’ data. Access by customer RPS name can be
used leveraging a separate folder structure.
Also, global de-duplication is applied across tenants, another source of operational efficiencies with a direct
impact on storage costs. This makes CA arcserve UDP an ideal solution for MSPs when all tenant protection is
managed by a single MSP partner as well as customers with departmental SLAs or requirements.
Multi-tenant storage
CUSTOMER A
REMOTE SITE
(internal, partner, MSP)
RPS
REPLICATION
SOURCE RPS
CUSTOMER B
RPS
REPLICATION
A
B
C
For Managed
Services Providers,
CA arcserve Unified
Data Protection is a
next generation
backup & recovery
solution
SOURCE RPS
DESTINATION RPS
CUSTOMER C
RPS
REPLICATION
SOURCE RPS
8 | MSP Unified Data Protection Solution Brief
Unified Data Protection Solution Brief | 9
Focus Feature: CA arcserve MSP Program Overview
The CA arcserve MSP Program is designed to
Alternatively, an MSP could deliver a service where
Program benefits
enable anyone that delivers data protection or
the end-user’s staff is redirected to the second site
•
True “pay as you go model” – only pay the month after licenses have been used
availability services (whether on-premise,
system in the event of a full disaster.
•
No minimum order requirements
off-premise or to/in the cloud) to benefit from
•
No minimum period of time for orders
Protection of back end datacenters –Service
•
Protect multiple environments; physical or virtual
Providers delivering hosted services need to protect
•
Protect multiple platforms: Windows, Linux, UNIX, Workstations, VMware, Hyper-V, Citrix
The program is being widely adopted for the
the data and systems that deliver those services.
•
A scalable solution that ranges from Disaster Recovery to Business Continuity solutions
following uses:
Through per Server, VM, Socket or TB of protected
•
Free 24x7 enterprise support
open & flexible monthly licensing.
On-premise managed services – MSPs managing
end user IT infrastructures, including data
protection. They can manage this remotely via a
WEB 2.0 interface or integrate with a number of
existing Remote Monitoring & Management solutions
on the market.
data licensing, Service Providers implement varying
levels of protection for their entire environment and
Products available under the program
achieve their SLA’s.
CA arcserve UDP
Enrollment
Enrollment is easy via our dedicated MSP zone at
CA arcserve.com
DR as a Service or Business Continuity as a
Service – MSPs create a copy of an end user’s
The enrollment is CA’s method to capture details,
data/ systems in a second location (cloud). In the
then a short 4 page agreement is sent out for
event of a disaster the MSP reverts to the copy of
signing. Within 5 days a welcome email will
the system to either:
include details on requesting NFR keys (for testing
purposes), full 12 month key codes (for production
•
Recover to portable media
•
A new server at the second location
to be shipped out
•
Or to recover via the WAN.
10 | MSP Unified Data Protection Solution Brief
use) and a support ID with links for support.
•
Support for physical systems (Windows & Linux)
•
Disk imaging for fast and efficient local and offsite disk-based and disaster recovery
•
Built-in replication and high availability
•
True source side global deduplication
•
Built in tape, migration of disk images to tape, with granular restore from disk or tape
•
Open APIs for custom Dashboard and Reporting
CA arcserve Backup
•
For your datacenter, tape or disk archiving
CA arcserve Replication and High Availability
•
Advanced data replication and high availability
Hosted Service Providers with Virtualized Environments
•
Choose any or all of the data protection technology and license per VM, Socket or TB of
protected data – choose the most cost effective model for your environment
•
Includes backup to disk or tape as well as replication and HA
•
Protect VMware, Hyper-V or Citrix hypervisors as well as physical MS Windows & Linux servers.
MSP Unified Data Protection Solution Brief | 11
For more information on CA arcserve, please visit arcserve.com
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