4th February 2014 - Danetre Medical Practice

Patient Relationship Group
PRG
Minutes - 4th February 2014 – 2:30pm
1.
WELCOME, INTRODUCTIONS & APOLOGIES
Present – Jane Franklyn (JF) (Chair), Bob Pells (BP), Sandra Simpson (SS),
Lynne Taylor (LT), Wendy Randall (WR), Sharon Moore (SM), Jennifer Edwards
(JE)
Jo Gilford (JG - Practice Manager), Lizzie Shisler (LS - Operations Manager)
Apologies – Albert Bowser (AB)
2.
CONFIDENTIALITY STATEMENT
All had signed a confidentiality form
3.
DECLARATION OF INTEREST
JF declared that she had asked to be involved with the brokerage for Nene
Commissioning
4.
MINUTES 31st OCTOBER
Agreed
5.
MATTERS ARISING
Website – Members were concerned about the lack of visible phone number
on the home page and also thought that “Book an appointment online” needs
to go above appointment times rather than below. ACTION LS
Lots of problems expressed with London Road pharmacy. JG advised that
DMP have spoken with the pharmacy in an effort to resolve these issues and
are currently contacting the Regional Manager for Boots. JG also advised that
although the pharmacy is nothing to do with the practice we were also
concerned that the level of service received reflects on the practice.
6.
WORKSHOP ON ANNUAL REPORT/PATIENT SURVEY
JG is currently collating the Practice Annual Report for 2013/14. LS to provide
JG with current practice profile. ACTION LS
Patients survey – The survey results were discussed.
It was noted that the results were lower than last year but agreed that this
may be because this year’s survey was not marketed as extensively as the
year before.
Appointment availability was thought to be a problem by some members who
suggested that the practice need to look at this. LS said that appointment
availability is high priority for the practice and that we always endeavour to
provide as many appointments as possible. It was agreed that DNA’s are still
a problem with between 30 – 50 patients not attending there appointments
each week. A text cancellation service was discussed as an easy way for
patients to cancel their appointment. JG agreed that the practice will look
into the possibility of introducing this service.
It was suggested the next survey is split in half and given out to patients twice
a year as there are quite a lot of questions to wade through. It was also
suggested that the results in spring/summer would be improved on results in
autumn/winter as people tend to be more optimistic at this time of year.
It was thought that a couple of the questions should be changed for the next
survey although JG pointed out that by changing questions you lessen the
areas for comparison. It was agreed that different audiences need to be
targeted for the next survey, particularly younger patients. Perhaps members
could do a ‘clipboard’ survey in the waiting room? To be discussed at a future
workshop.
It was agreed that the next survey needs room for a comments box.
LT asked that the raw data from the survey is made available in a presentable
format. JG agreed that it would be although the raw data will only be
available on request and will not be incorporated into the annual report.
ACTION JG
Chairman’s Executive Summary – The chairman’s Executive Summary was
passed round for comment/amendments prior to inclusion in the Annual
Report.
Key Achievements 2013/14
o Helped to market website
o Met with MP Chris Heaton-Harris
o Raised profile of practice
o Helped with Saturday flu clinics
Action and work plans
o 2 workshops to be arranged to:
Review survey results
Discuss the next patient survey
Look at practice leaflet
Compile PRG information for the next practice quarterly
newsletter
Review display material in the practice
Service of Independent Living sale of 2nd hand goods to be
added to noticeboard
Review magazine policy
Discuss approaching other PRG groups re 828
Compile PRG information for the Jayex board
Agree dates for the years meetings
7.
FEEDBACK
Daventry North Locality meeting
o Prior Approval Scheme – If a patient needs an operation the referral
first has to go for Prior Approval. JG agreed to forward the Prior
Approval Scheme letter to the group. ACTION JG
o Finance/budget - CCG Nene, who ran over their budget by 8 million
pounds, are now in severe financial crisis and have been put under
special measures. They need to find efficiencies to cut the 8 million
pound deficit and will be monitored on a weekly basis for the next 3
years.
o A&E attendance – Thanks to GP’s looking after their patients in the
community Daventry North Locality was named as the best
performing locality group who have met all their targets.
Practice Manager
o Awards – JG reported that the Practice was delighted to win awards
for Research Practice of the Year and also for Non-Clinical Researcher
of the Year. JG also reported that, although we unfortunately did not
win, the practice was proud to be a Top 20 finalist for GP Practice of
the Year and GP Practice Manager of the Year and had enjoyed an
Awards Ceremony evening at the prestigious Lancaster Gate Hotel in
London.
o Nene Transformation – Nene are trying to force practices to work
together to reduce efficiencies and although DMP was happy to do
this they have been frustrated by other practices who have not
wanted to co-operate.
o 828 – As above, DMP was the only practice in the locality willing to
have a go at 828. JG admitted that not all our GP’s were in favour but
that they were prepared to give it a chance. It was suggested that
DMP PRG should approach other PRG groups in order to put pressure
on their own practices to join the scheme. To be discussed at the
workshop.
6.
BUSINESS ARISING
Anticipated OOH change from April – SE Health Ltd are currently commissioned
to run OOH. This is due to change from April 2014 whereby there will be no
cover in Daventry from midnight to 8:00am. Nene are looking at the details
of the contract and JG reported that she will be attending a meeting on 11th
February and promised to report back to the PRG. All agreed that it would be
a travesty to lose the OOH service from Daventry and as soon as the
consultation letter goes out the PRG will hold an emergency meeting. JF to
draft letter/press statement in advance. JG will find out whether she is able
to circulate the fortnightly Nene CCG Board minutes to group members.
ACTION JG AND JF
PRG Notice Board – for discussion at workshop
Review of Constitution – for discussion at workshop
Display material – for discussion at workshop
Care data – for discussion at workshop
8.
Any other Business
Email from Vivienne Rust -coffee morning – unfortunately no members had
been available to attend.
Comment from Patients – chairs in reception – numerous patients have
complained to the practice about the PRG arrangement of chairs in the
waiting room. LS reported that after the last Saturday flu clinic she had
changed some of the chairs so they were forward facing in order to provide a
choice for patients.
Email from Cll Chris Long The 3rd Public meeting to return the Cardiac Rehabilitation Service for
Daventry and the South Northants Area to Danetre Hospital was held at the
Holiday Inn, Flore at 6.30 on Wednesday 22 January 2014. No one was able to
attend from the PRG but notes had been circulated to advise:
The meeting was very well attended
Unfortunately our local MP Chris Heaton – Harris, a great
supporter of our cause, was prevented from attending due to
parliamentary commitments.
It was noted that no member of the Nene Clinical
Commissioning Group (Nene CCG) attended the meeting.
Thanks were conveyed to Daventry Weekly Express, BBC Radio
Northampton and BBC Look East for their generous help and
support in raising the profile of the campaign.
Although progress may seem to be slow many actions had
been taken since the last meeting. These had included the
involvement of the residents of Daventry and District in the
campaign through the petition that was raised, Chris Heaton –
Harris bringing the existence and strength of the petition to
the attention of parliament, a protest walk through Daventry
and gaining the support of Healthwatch Northamptonshire
for our campaign.
A meeting between the Chair and some past users of the
service with the representative of the Nene CCG responsible
for commissioning cardiac services was held. At that meeting
the group were able to express, to the Nene CCG
representative Nisha Patel, their concerns and also explain
how, in the past, the community based service had worked to
the benefit of users and their families. The meeting had given
a certain optimism that views were being heard
Future action plans were discussed:
o Bombarding the Chairman of the Nene CCG with
letters of protest
o Re-establish a contact point with Nene CCG.
o Linking with the Daventry Health and Wellbeing board
and with Dr. Matthew Davies, a local GP, Chairman and
clinical lead of Healthier Northamptonshire.
o Survey to be undertaken
Everyone agreed that this campaign must stay focused on the aim of
returning the Cardiac Rehabilitation Service for Daventry and South
Northamptonshire to its community base at the Danetre Hospital. However
Wendy had attended a meeting the previous day which indicated there was
work to bring the service back to Danetre being undertaken and that the PRG
Group should focus more on the possible reduction in OOH service.
Meeting closed at 5.00pm. Workshops arranged as follows:
Thursday 20th February 2014 – 9.30am – 12.00pm
Thursday 6th March 2014
– 9.30am – 12.00pm
WORK
PLAN
2013/14
60%
complete
Constitution to be reviewed in 2014
Review of display material in practice and production of policy/criteria of material that should be
displayed
Patient Survey 2013/14
Setting up of a dedicated PRG notice board
Review of the policy not to have magazines in waiting areas
Creation of a new virtual email group
Setting up of a weekly one hour surgery per week
Raise profile of group
Assist in the re-vamping of the Practice Web site
Review of seating area in reception
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