PRM Passenger Rights Meeting of World Airline Customer Relations Association (WACRA) 18 June 2014 Transport Ruth Lopian- European Commission PRM passenger rights • Regulation (EC)1107/2006 on the rights of disabled persons and persons with reduced mobility when travelling by air • Communication COM (2011) 166 on the application of Regulation (EC) 1107/2006 of April 2011  Axes for improvement within the existing framework  Interpretative Guidelines 2 Transport Specific Rights under PRM Regulation • Non-discrimination during flight reservation and on ticket purchase • Right to travel on an equal footing with any other passenger • Clear and accessible information about safety rules applied by air carriers • Free assistance at the airport and on-board aircraft • Free of charge transport of two pieces of mobility equipment Transport 3 PRM Guidelines • Queries raised by NEBs, passengers and their organisations, EP Questions, discussions with PRM organisations etc. • Consultation with NEBs, air transport industry, disability organisations, passenger organisations • Interpretative Guidelines adopted in June 2012 4 Transport Key concerns regarding the application of the Regulation • Pre-notification • Denied boarding situations based on inconsistent requirements for medical certificates and for passengers to be accompanied • Problems with medical and mobility equipment  Fundamental principle of safety on board 5 Transport Clarification provided by the Guidelines • Definitions • Derogations, special conditions and information • Pre-notification • Training 6 Transport Statistics on NEB complaint handling and enforcement • First statistics on Regulation 1107/2006 published in May 2014 (years 2010, 2011, 2012) • Low number of complaints (totals 128, 111, 275) • Increasing use of measures such as monitoring and inspections by NEB (instead of sanctioning) 7 Transport Thank you http://apr.europa.eu [email protected] Transport