BOOKIN B NG YOU UR QC CPP AS SSESSM MENT Q&A Q INF FORMA ATION Wh hy does QCPP u use the allocation model for aassessments? Can n I book my ow wn QCPP Assesssor? The e allocation mo odel for assessm ments is a requirement of the Join nt Accreditation n System of Australia & New ZZealand (JAS‐AN NZ) and d in order to meeet the standarrds the QCPP m must adopt this system. No. However, if yo ou have concerrns about the Q QCPP Assessor asssigned to you, ccontact Andrew w Matthews Nattional Director Quality Assurancee and Standardss (see contact d details box) and d he will take your case e under conside eration. QCPP is also aware of movementt in the policiess of the Australiian Com mmission for Saafety and Quality in Healthcare (ACSQH) thatt will likely make exxternal accredittation a mandattory requireme ent. In tthe instance wh here a special aassessor arrangeement is req quested it should be noted thaat a maximum o of 10 pharmaciees from a group mayy be allocated to o a single assesssor. The assesssor will be assigned byy QCPP accordiing to the allocaation model. Wh hen will we be ccontacted abou ut booking a Q QCPP assessmen nt? You u will receive a letter and appo ointment form from the QCPP P Asssessments Team m 14 weeks from m your due datte. A QCPP Asssessor will contact you shortly after then to set a date. You ccan the en complete your booking form m and submit itt to QCPP by em mail, fax or phone. It is best that you d do this as soon as possible. Wh hen will QCPP aassessments occcur? Asssessments will b be allocated up p to three montths before your phaarmacy’s due date. Your due d date, and your aaccreditation cyccle, will remain the same regarrdless of when your assessment occcurs. Wh hat if I need to make a change e to my assessm ment time? You u should contacct your Assessor to arrange an n alternative date and d time and theyy will advise QC CPP of this chan nge. Please be awaare that your assessment datee does not chan nge the effectivve dattes of your accrreditation (unleess you are lapsed or have nevver bee en assessed) so o the closer your assessment iss to your acccreditation datee, the better plaaced you are to o enjoy the full 2 yeaar accreditation n. Please note that cchanging an assessment with less than 10 dayys nottice will incur a cancellation feee equivalent to o the assessment and d any travel cossts already incurred. We e strongly encou urage pharmacies to observe aappointments sset with the QCPP Asssessors and QCPP as this helpss prevent your acccreditation lapsing and cause yyour pharmacy missing out on n you ur Pharmacy Practice Incentive es (PPI). How w are QCPP Assessors being aallocated to pharmacies? QCPP Assessors w will be allocated based on theirr proximity to phaarmacies, and aavailability. One e of the objectivves of the Asssessments Team m is to reduce the amount of ttravel required by the e QCPP Assessor. To this end, aa QCPP Assesso or may be allo ocated to several pharmacies w which are near each other and d due e at a similar tim me. Wh hat is the cost o of the assessme ent? Thee cost for an assessment is $88 80 inc. GST. An invoice will be possted to you by Q QCPP combinin ng the cost of th he assessment and you ur annual membership fee. Th his cost for assessment will be the nattional standard under the Asse essor Allocation n model. Theere may also bee instances wheen travel costs w will apply (please seee next question). Will we incur our assessors travel expenses un nder the allocattion mo odel? Thee QCPP Committtee has approvved for the program to cover asssessment travell costs provided d that pharmacies accept theirr allo ocated assessorr Phaarmacies and pharmacy group ps who apply fo or (and are graanted) special assessor arrangeements may no ot be eligible to recceive this travel subsidy and w will have to pay ffor any travel cossts associated w with the assessm ment. Wh hat happens wiith remedial acctions under the allocation mo odel? Theere are no chan nges to the systtem of remedial actions underr the Asssessor Allocatio on model. Pharm macies still have three monthss to com mplete their acttions. Once thee remedial actio ons are completted phaarmacies should contact their QCPP Assessorr who will confiirm thiss with the QCPP P. How do I dispute a remedial acttion? You u request a Rem medial Review R Request Form ffrom your QCPP P Asssessor. When co ompleted, this form should th hen be passed to you ur QCPP Assessor who will theen provide comment and send d it to tthe National Director for consideration. How do I request an extension o on a remedial aaction? If yyou have a good d reason to request to an exteension you can sub bmit a request iin writing, by email or fax. Req quests should aalso be attention to the National Direector (details beelow). QCPP Contact Dettails Pho one 1300 3663 340 (pleease choose Op ption 1 ‐ Assessm ments, when prrompted) Email assessm [email protected] Faxx 02 80888 7194 QCP PP Version 4 ©September 2013 Pharmacy Guild of Australia Andrew w Matthews Nationaal Director Quality Assurance & Standards The Phaarmacy Guild off Australia PO Box 7036 Canberra Business Centrre ACT 261 10 Australia Page 1 of 1