HealthSource RI Open Enrollment & Renewals December 9, 2014 Objectives  Application changes  Open enrollment dates  QHP open enrollment and renewals  Calculator and 2015 eligibility  Assisting customers APPLICATION CHANGES 2014 FPL 3 Account Home Screen New Income Screen 5 New Deductions Screen 6 New Annual Income Question 7 Additional Application Changes  Rollover help text  Provider directory  PCP selection  Parent/Caretaker premium assistance – Automated eligibility determination in application (142-179 fpl) – Pop up message after eligibility listing eligible person and the amount eligible for – Notice that it is only applied to silver plans – Automatic enrollment for eligible individuals – Notice will be generated – Customer must pay premiums on time in order to receive payment 8 OPEN ENROLLMENT DATES 9 Open Enrollment Dates November 15, 2014 Open Enrollment begins December 23, 2014* Customers need to have completed their renewal applications, picked a plan, and paid in order for for coverage to begin on January 1, 2015 February 15, 2015 Last day of open enrollment – customer’s need to have completed their application and selected a plan in order to be covered in 2015 (unless they experience a qualifying event for a special enrollment February 23, 2015 Payment due date for March 1st coverage to begin *To make sure that you have health insurance coverage that begins on January 1, 2015, and that you receive your insurance cards in the mail before the year starts, you must renew through HealthSource RI, pick a plan and pay for it by December 23, 2014. If you do not take these steps by December 23rd, you will still have time to renew and pick a plan through December 31st, but you may not receive your insurance card(s) until mid-January. QHP OPEN ENROLLMENT AND RENEWALS 11 Why Active Renewals  Active Renewals for all QHP – – – – 20 vs. 12 plans with 3 carriers across the entire market Changes to plan prices Change in APTC Help customers ensure they chose well in 2014 and provide education for choosing a best fit for 2015 Sample Renewal Notice - Page 1 Sample Renewal Notice - Page 2 CALCULATOR AND 2015 ELIGIBILITY 15 Redesigned Website New Cost Savings Calculator Family scenario  Family of three  1 adult  2 children  Annual income of $29,600 Cost Savings Calculator Cost Savings Calculator Cost Savings Calculator Cost Savings Calculator Cost Savings Calculator Cost Savings Calculator Cost Savings Calculator Individual & Family Menu Plan Rate Sheets QHP Renewal Screens 27 QHP Renewal Screen 28 QHP Renewal Screen - Household 29 QHP Renewal Screen - Income 30 QHP Renewal Screen - Consents 31 Eligibility Determination 32 Eligibility Determination 33 ASSISTING CUSTOMERS 34 Enrollment Options  Online  Calling the contact center  In Person – – – – Providence Warwick Navigators – online search, call contact center or call 2-1-1 CAC program being launched this month  Numerous community events – find specifics on the HealthSource RI website  Enrollment event on Friday December 12, 2014 – 11am -7pm Sheraton Providence Airport Hotel 2014 FPL 35