Foxtel Broadband & Home Phone Price Guide Effective 2 February 2015 Table of Contents 1. Foxtel Broadband & Home Phone Price Guide............................................................................................................................... 4 2. 3. What is the right plan for me? .............................................................................................................................................................. 4 2.1 Broadband Usage Guide................................................................................................................................................................ 4 2.2 Home Phone Usage Guide .......................................................................................................................................................... 4 2.3 How do I keep a track of how much I have used? .............................................................................................................. 5 Current pricing & packaging summary ............................................................................................................................................. 5 3.1 General Terms................................................................................................................................................................................. 5 3.2 Foxtel Broadband & Home Phone Bundles .......................................................................................................................... 5 3.2.1 Home Bundles (when bundled with an existing Foxtel TV service) ..................................................................... 5 3.2.2 Home Bundles (when not bundled with a Foxtel TV service) ............................................................................... 6 3.3 Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles ......................................................................................... 7 3.3.1 Entertainment Home Bundles ............................................................................................................................................ 7 3.3.2 Platinum HD Home Bundles ..............................................................................................................................................8 3.4 Foxtel TV & Foxtel Broadband Bundles ................................................................................................................................. 10 3.4.1 Entertainment Bundles ......................................................................................................................................................... 10 3.4.2 Platinum HD Bundles ................................................................................................................................................................ 10 3.5 3.5.1 Foxtel Broadband Plans (when bundled with an existing Foxtel TV service) ..................................................... 11 3.5.2 Foxtel Broadband Plans (when not bundled with a Foxtel TV service) .............................................................. 12 3.6 4. Foxtel Broadband ........................................................................................................................................................................... 11 Foxtel Home Phone ...................................................................................................................................................................... 13 3.6.1 Foxtel Home Phone Plan (when bundled with a Foxtel Broadband service) .................................................... 13 3.6.2 Foxtel Home Phone Plan (when not bundled with a Foxtel Broadband service) ........................................... 13 Extras .......................................................................................................................................................................................................... 14 4.1 Foxtel Broadband Extras ............................................................................................................................................................. 14 4.1.1 4.2 Foxtel Home Phone Extras ........................................................................................................................................................ 14 4.2.1 Call Packs ................................................................................................................................................................................ 14 4.2.2 Features ................................................................................................................................................................................. 15 5. 6. Data Top Ups .......................................................................................................................................................................... 14 Fees ......................................................................................................................................................................................................... 15 5.1 Foxtel Home Phone Connection Fees ................................................................................................................................... 15 5.2 Foxtel Broadband Activation Fees ......................................................................................................................................... 16 5.3 Early Termination Fees ............................................................................................................................................................... 16 5.4 Maintenance Fees........................................................................................................................................................................ 16 5.5 Incorrect Call Out Fees .............................................................................................................................................................. 17 5.6 Administration & Other Fees .................................................................................................................................................... 18 5.7 Reconnection Fees ...................................................................................................................................................................... 19 International & Special Call Rates ..................................................................................................................................................... 19 6.1 International Calling..................................................................................................................................................................... 19 6.1.1 International Calling Pack ......................................................................................................................................................... 19 6.1.2 International Calls – Standard rates .......................................................................................................................................... 20 2 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 6.2 6.2.1 Calls to global and satellite service............................................................................................................................... 29 6.2.2 Calls to InfoCalls................................................................................................................................................................. 30 6.2.3 Reverse Charge Calls ........................................................................................................................................................ 31 6.2.4 Calls to Satellite & Paging services .............................................................................................................................. 36 6.2 7. Special Calls.................................................................................................................................................................................. 29 Calls to Directory Assistance .............................................................................................................................................. 37 Other Fees ............................................................................................................................................................................................... 37 7.1 Features/Value Added Services .............................................................................................................................................. 38 7.2 Equipment ...................................................................................................................................................................................... 38 7.3 Special Access Equipment (GST Free) ................................................................................................................................. 40 7.4 Installation and/or maintenance fees ..................................................................................................................................... 41 3 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 1. Foxtel Broadband & Home Phone Price Guide This Foxtel Broadband & Home Phone Price Guide (Price Guide) applies to Foxtel Broadband and Foxtel Home Phone services and forms part of our Foxtel Broadband & Home Phone Agreement. Your use of Foxtel Broadband and Foxtel Home Phone services is subject to the Foxtel Fair Use Policy. All prices are GST inclusive unless otherwise noted. Capitalised terms used in this Price Guide have the meaning given in the General Terms section of our Foxtel Broadband & Home Phone Agreement, unless stated otherwise. 2. What is the right plan for me? 2.1 Broadband Usage Guide Picking the right Foxtel Broadband Plan is important as you could pick a plan with a data inclusion that you don’t need. Or you could pick a plan with not enough included data which would result in your speed being limited to 256Kbps if you go over your limit. To help manage your data limits and your budget, below is a guide which details suggested data limits. Plan Options How do I use the Internet I use the internet for online banking, emails and to keep up to date with the news. 50GB or less We have a household with 2-3 people who use the internet for online banking, emails and to keep up to date with the news. We occasionally stream videos from the internet 50GB to 100GB We have a household with 3+ people who like to keep entertained by streaming multiple videos from the internet. 100GB to 200GB We have a larger household with 5+ people who like to keep entertained by streaming multiple videos from the internet. OR; 500GB + We download a lot of files on a monthly basis. 2.2 Home Phone Usage Guide All Foxtel Home Phone Bundles and Plans include unlimited standard national and local calls. Below is a guide to the Home Phone Extras that are available to customise your service to your needs. How do I use my Home Phone Plan Options I make very few calls, mainly using the phone for incoming calls or emergencies Bundles which include Home Phone I make a moderate number of local and long distance calls Bundles which include Home Phone I make a moderate number of local calls and calls to mobile Bundles which include Home Phone + Unlimited Mobile Call Pack I make a lot of calls including calls to mobiles Bundles which include Home Phone + Unlimited Mobile Call Pack I make a lot of international calls Bundles which include Home Phone + International Call Pack 4 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 2.3 How do I keep a track of how much I have used? To check how much data you have used or how much you have spent on calls, you can access your online Account by going to http://foxtel.com.au/myaccount Additionally, to keep track of your data usage we will send you usage alerts via SMS/Email when you reach 50%, 85% or 100% of your data limit. To manage where you receive these alerts, login to http://foxtel.com.au/myaccount 3. Current pricing & packaging summary The following section contains pricing for Bundles which contain either a Foxtel Broadband and/or Foxtel Home Phone service. 3.1 General Terms (a) (b) Included data limits are measured in Gigabytes (GB), each Gigabyte is equal to 1024 Megabytes In the event you exceed your data limit your speed for both uploads and downloads will be speed limited to 256Kbps. If you have Foxtel TV, services such as Foxtel Anytime, Go and Store will not be speed limited. All pricing in this Price Guide is for Foxtel Broadband on ADSL and Foxtel Home Phone services. Unless stated the included data is not split by time of day use e.g. Peak or Off Peak Use of unlimited standard local and national calls is subject to the Foxtel Fair Use Policy which can be found on the Foxtel Website. Use of Unmetered Foxtel video content is subject to the Foxtel Fair Use Policy, which can be found on the Foxtel Website. (c) (d) (e) (f) 3.2 Foxtel Broadband & Home Phone Bundles 3.2.1 Home Bundles (when bundled with an existing Foxtel TV service) The following bundle offers apply to customers who have an active Foxtel TV service. If the Foxtel TV service is suspended by us or by you voluntarily you will be charged as per the standard pricing for Home Bundles. 50GB Home Bundle 100GB Home Bundle 200GB Home Bundle 500GB Home Bundle $65 $70 $80 $100 $1,308 (Entertainment TV Pack) to $2,616 (Platinum HD TV Pack) $1,368 (Entertainment TV Pack) to $2,676 (Platinum HD TV Pack) $1,488 (Entertainment TV Pack) to $2796 (Platinum HD TV Pack) $1,728 (Entertainment TV Pack) to $3036 (Platinum HD TV Pack) See your confirmation email to confirm your costs See your confirmation email to confirm your costs See your confirmation email to confirm your costs See your confirmation email to confirm your costs $2,219 (Entertainment TV Pack) to $4,835 (Platinum HD TV $2,339 (Entertainment TV Pack) to $4,955 (Platinum HD TV $2,579 (Entertainment TV Pack) to $5,195 (Platinum HD TV $3,059 (Entertainment TV Pack) to $5,675 (Platinum HD TV Name Monthly Fees Minimum Total Cost 12 months including either an Entertainment TV Pack or Platinum HD TV Pack PLUS (Standard Home Phone connection fee of $59 , Broadband activation fee of $59 and $110 Foxtel Hub ) Minimum Total Cost 24 months including either an Entertainment TV pack or Platinum HD 5 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 TV pack PLUS (Including standard Home Phone connection fee of $59) Pack) Pack) Pack) Pack) See your confirmation email to confirm your costs See your confirmation email to confirm your costs See your confirmation email to confirm your costs See your confirmation email to confirm your costs Minimum contract term 12 or 24 months Included data 50GB 100GB Broadband activation fee 200GB 500GB $0 on 24 month term Or $59 on 12 month term Unmetered Foxtel video content Yes Standard local & national calls Included Standard Australian mobile calls 1 30c/Min plus 49c connection fee, capped at $2 for first 20 mins Calls to 13/1300 numbers 35c per call Other call types including international See international & special call rate section Foxtel Hub $110 or $0 on a 24 month term 1 Standard Local and National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include premium services such as 13xx, 19xx, 18xx. 3.2.2 Home Bundles (when not bundled with a Foxtel TV service) The following standard bundle pricing apply to customers who do not have or no longer have an active Foxtel TV service. Name 50GB Home Bundle 100GB Home Bundle 200GB Home Bundle 500GB Home Bundle $80 $90 $100 $120 $1,979 $2,219 $2,459 $2,939 Monthly fee Minimum Total Cost 24 Month (Including Standard Home Phone Connection fee of $59) Minimum contract term Included data 24 months only 50GB Broadband activation fee 6 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 100GB 200GB $0 on 24 month term 500GB Unmetered Foxtel video content Yes Standard local & national calls Included Standard Australian mobile calls 1 30c/Min plus 49c connection fee, capped at $2 for first 20 mins Calls to 13/1300 numbers 35c per call Other call types including international See international & special call rate section Foxtel Hub $0 on a 24 month term 1 Standard Local and National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include premium services such as 13xx, 19xx, 18xx. 3.3 Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles 3.3.1 Entertainment Home Bundles Name Entertainment 50GB Home Bundle Entertainment 100GB Home Bundle Entertainment 200GB Home Bundle Entertainment 500GB Home Bundle $90 $95 $105 $125 $1,458 $1,518 $1,638 $1,878 $2,369 $2,489 $2,729 $3,209 Monthly fee Minimum Total Cost 12 month (Including standard Home Phone connection fee of $59, Broadband activation fee of $59, iQHD of $75 ,TV install of $75 and $110 Foxtel Hub) Minimum Total Cost 24 month (Including standard Home Phone connection fee of $59, iQHD of $75 and TV install of $75) Minimum contract terms 12 or 24 months Included TV Included data Entertainment Pack 50GB 7 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 100GB 1 200GB 500GB Broadband activation fee $0 on 24 month term or $59 on 12 month term Unmetered Foxtel video content Yes Standard local & national calls Included² Standard Australian mobile calls 30c/Min plus 49c connection fee, capped at $2 for first 20 mins Calls to 13/1300 Numbers 35c per call Other call types including international See international & special call rate section Foxtel Hub $110 or $0 on a 24 month term ¹ For more details about the Foxtel TV Entertainment Pack or other Foxtel TV packages see https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf ² Standard Local and National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include premium services such as 13xx, 19xx, 18xx. 3.3.2 Platinum HD Home Bundles Name Monthly fee Platinum HD 50GB Home Bundle Platinum HD 100GB Home Bundle Platinum HD 200GB Home Bundle Platinum HD 500GB Home Bundle $199 $204 $214 $234 $2,766 $2,826 $2,946 $3,186 $4,985 $5,105 $5,345 $5,825 Minimum Total Cost 12 month (Including standard Home Phone connection fee of $59, Broadband activation fee of $59, iQHD of $75, TV install of $75 and $110 Foxtel Hub) Minimum Total Cost 24 month (Including standard Home Phone connection fee of $59, iQHD of $75 and TV install of $75) Contract terms Included TV 8 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 12 or 24 months Platinum HD¹ Included data 50GB 100GB Broadband activation fee 200GB 500GB $0 on 24 month term or $59 on 12 month term Unmetered Foxtel video content Yes Standard local & national calls Included² Standard Australian mobile calls 30c/Min plus 49c connection fee, capped at $2 for first 20 mins Calls to 13/1300 Numbers 35c per call Other call types including international See international & special call rate section Foxtel Hub $110 or $0 on a 24 month term ¹ For more details about the Foxtel TV Platinum HD pack or other Foxtel TV packages see https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf ² Local and National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include Premium services such as 13xx, 19xx, 18xx. 9 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 3.4 Foxtel TV & Foxtel Broadband Bundles Customers who choose to take Foxtel Broadband on the Foxtel Broadband on ADSL network are required to have an active Home Phone line on the Telstra or Telstra Wholesale network. 3.4.1 Entertainment Bundles Name Monthly fee Entertainment 50GB Bundle Entertainment 100GB Bundle Entertainment 200GB Bundle Entertainment 500GB Bundle $80 $85 $95 $115 $1,279 $1,339 $1,459 $1,699 $2,070 $2,190 $2,430 $2,910 Minimum Total Cost 12 Month (Broadband activation fee of $59, iQHD of $75, TV install of $75 and $110 Foxtel Hub) Minimum Total Cost 24 month (iQHD of $75 and TV install pf $75) Minimum contract terms 12 or 24 months Included TV Entertainment pack¹ Broadband activation fee $0 on 24 month term or $59 on 12 month term Included data 50GB 100GB Unmetered Foxtel video content 200GB 500GB Yes Foxtel Hub $110 or $0 on a 24 month term ¹ For more details about the Foxtel TV Entertainment pack or other Foxtel TV packages see https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf 3.4.2 Platinum HD Bundles Name Platinum HD 50GB Bundle Platinum HD 100GB Bundle Platinum HD 200GB Bundle Platinum HD 500GB Bundle $189 $194 $204 $224 (Broadband activation fee of $59, iQHD of $75, TV install of $75 and $110 Foxtel Hub) $2,587 $2,647 $2,767 $3,007 Minimum Total Cost 24 $4,686 $4,806 $5,046 $5,526 Monthly fee Minimum Total Cost 12 Month 10 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Month (iQHD of $75 and TV install of $75) Contract terms 12 or 24 months Included TV Platinum HD¹ Broadband activation fee $0 on 24 month term or $59 on 12 month term Included data 50GB 100GB 200GB 500GB Yes Unmetered Foxtel video content s Foxtel Hub $110 or $0 on a 24 month term ¹ For more details about the Foxtel TV Platinum HD Pack or other Foxtel TV packages see https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf 3.5 Foxtel Broadband Customers who choose to take Foxtel Broadband on the Foxtel Broadband on ADSL network are required to have an active Home Phone line on the Telstra or Telstra Wholesale network. 3.5.1 Foxtel Broadband Plans (when bundled with an existing Foxtel TV service) The following plan offers apply to customers who have an active Foxtel TV service. If the Foxtel TV service is suspended by us or by you voluntarily you will be charged as per the standard pricing for Broadband Plan. Name 50GB Broadband Plan 100GB Broadband Plan 200GB Broadband Plan 500GB Broadband Plan $55 $60 $70 $90 Monthly fee Broadband activation fee $59 on a 12 month term OR $0 on 24 month term Included data Minimum Total Cost 12 month (Including Broadband activation fee of $59 and $110 Foxtel Hub) 50GB 100GB 200GB 500GB $1,129 (Entertainment TV Pack) to $2,437 (Platinum HD TV Pack) $1,189 (Entertainment TV Pack) to $2,497 (Platinum HD TV Pack) $1,309 (Entertainment TV Pack) to $2,617 (Platinum HD TV Pack) $1,549 (Entertainment TV Pack) to $2,857 (Platinum HD TV Pack) See your confirmation email to confirm your See your confirmation email to confirm your See your confirmation email to confirm your See your confirmation email to confirm your 11 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 costs Minimum Total Cost 24 Month costs costs $2,040 $1,920 (Entertainment TV Pack) to $4,536 (Platinum HD TV Pack) (Entertainment TV Pack) to $4,656 (Platinum HD TV Pack) $2,280 (Entertainment TV Pack) to $4,896 (Platinum HD TV Pack) $2,760 (Entertainment TV Pack) to $5,376 (Platinum HD TV Pack) See your confirmation email to confirm your costs See your confirmation email to confirm your costs See your confirmation email to confirm your costs See your confirmation email to confirm your costs Minimum Contract Terms 12 or 24 Months Foxtel Hub 3.5.2 costs $110 or $0 on a 24 month term Foxtel Broadband Plans (when not bundled with a Foxtel TV service) The following standard pricing applies to customers who do not have or no longer have an active Foxtel TV service. Name 50GB Broadband Plan 100GB Broadband Plan 200GB Broadband Plan 500GB Broadband Plan $70 $80 $90 $110 Monthly fee Broadband activation fee $0 on 24 month term Included data 50GB 100GB 200GB 500GB Minimum Total Cost 24 month $1,680 $1,920 $2,160 $2,640 Minimum contract terms Foxtel Hub 12 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 24 months $0 on a 24 months term 3.6 Foxtel Home Phone 3.6.1 Foxtel Home Phone Plan (when bundled with a Foxtel Broadband service) The following plan offers apply to customers who have an active Foxtel Broadband service. Home Phone Plan Monthly service fee Minimum Total Cost 12 Month (Including Standard Connection fee) Minimum Total Cost 24 Month (Including Standard Connection fee) $10 $1,139 (50GB Broadband Plan and Entertainment) to $2,867 (500GB Broadband Plan and Platinum HD) $2,219 (50GB Broadband Plan and Entertainment) to $5,675(500GB Broadband Plan and Platinum HD) 2 Minimum Contract Terms 12 or 24 Months Standard Local & National calls Included¹ Standard Australian Mobile Calls 30c/Min plus 49c connection fee, capped at $2 for first 20 mins Calls to 13/1300 Numbers 35c Per Call Other call types including international See International & Special Call rate section ¹ Standard Local and National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include premium services such as 13xx, 19xx, 18xx. 2 12 Month plan only available to existing Foxtel TV subscribers. 3.6.2 Foxtel Home Phone Plan (when not bundled with a Foxtel Broadband service) If you require more than one Foxtel Home Phone service at your home or, in certain circumstances where you are a Foxtel TV subscriber cancelling your Foxtel TV and Foxtel Broadband services, we may provide a standalone Foxtel Home Phone service. The following standard Foxtel Home Phone pricing applies to customers who do not have or no longer have an active Foxtel Broadband service. Home Phone Plan Monthly service fee $49 Minimum Total Cost 12 Month $647 (Including Standard Connection fee) Minimum Total Cost 24 Month $1,235 (Including Standard Connection fee) Minimum Contract Terms Standard Local & National calls 13 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 2 12 or 24 Months Included¹ Standard Australian Mobile Calls 30c/Min plus 49c connection fee, capped at $2 for first 20 mins Calls to 13/1300 Numbers 35c Per Call Other call types including international See International & Special Call rate section ¹ Standard Local and National calls are defined as Australian Geographic numbers (those prefixed with an area code) and would not include premium services such as 13xx, 19xx, 18xx. 2 12 Month plan only available to existing Foxtel TV subscribers. 4. Extras 4.1 Foxtel Broadband Extras 4.1.1 Data Top Ups Data Top Ups are blocks of additional data available for purchase once you have used your monthly data allowance. A Foxtel Broadband service with an exhausted data allowance will be 'shaped' down to a slower speed, but purchasing a Data Top Up will shave off some of your usage to bring you back under your limit. The extra included data can be used up until the end of your current billing period. Any unused data will not rollover onto your next billing period. 4.2 Offer/Extra Data Monthly Cost 10GB $10 20GB $15 50GB $30 Foxtel Home Phone Extras The following Extras can be added to a Foxtel Home Phone service 4.2.1 Call Packs The Unlimited Mobile Calls Pack & International Calling Pack are subject to the Foxtel Fair Use Policy. Pack Destination Monthly Cost Unlimited Mobile Calls Pack Unlimited calls to standard Australian mobile numbers $20 International Calling Pack Discounted international calling rates to 25 landline destinations and mobiles in 5 selected destinations (for details of rates see 6.International & Special Call Rates) $10 14 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 4.2.2 Features Feature / Service Charge Increment Charge Silent Number Monthly $3.50 Call Waiting NA Included within a Home Phone Service Call Return Per call 35c per call plus standard call charges Call Forward Per call Standard call charges 3 Way Chat Per call 50c per successful use plus standard call charges SMS Per 160 Characters per message sent 22c per 160 characters message Caller Id Per Call Included within a Home Phone Service Voicemail Deposits and retrievals Included within a Home Phone Service Number Redirection Monthly $49 + standard call charges Call Control Monthly $4.00 Delayed Hotline Monthly $5.50 Phone & Fax Line Monthly $7.00 Multiple Number Monthly $7.00 Remote Access Monthly $2.50 5. Fees 5.1 Foxtel Home Phone Connection Fees There is no connection fee for most transfers of an existing standard home telephone line. Otherwise, the following fees apply: Connection Type Description Fee Transfer Where there is an existing active Telstra PSTN line in the Home $0 Standard Connection A working Telstra PSTN telephone socket exists from a previous connection and one of our technicians is not required to visit the property or Home. $59 Connection with a tech visit A previous Telstra PSTN telephone service existed at the property or Home and one of our technicians is required to visit the property or Home (or exchange) to reconnect existing suitable cabling at the main distribution frame or first socket where no main distribution frame exists. $125 15 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Additional sockets @ $75 New Telephone line connection with a tech visit A telephone service has not previously been connected at the property or Home or a previous telephone service existed at the property or Home and a technician is required to visit the property or Home to install and/or work on the cabling. $299 Additional Line Connection Where an additional line is requested $ 179 Priority Connect In addition to connection fees applicable to your Foxtel Home Phone connection we may offer the priority connect service in special circumstances. $103.40 5.2 Foxtel Broadband Activation Fees Connection Type 12 Month Contract 24 Month Contract First Activation Fee $59 $0 Subsequent Activation Fees on for each house moves $59 $59 5.3 Early Termination Fees (a) The Early Termination Fee (ETF) amount is determined by the specific service(s) cancelled. (b) If you cancel this service (including transfer to another service provider) before the end of the minimum term, you will be charged an Early Termination Fee (ETF) in most cases. The ETF (for each cancelled service) will be a maximum of $300 for both a Foxtel Broadband on ADSL and Foxtel TV service and $150 for a Foxtel Home Phone service at the start of the relevant minimum term for those services. The ETF for each service decreases by equal instalments each month that you remain on the relevant minimum term for each service. (c) The ETF will only apply to cancellations within your 12 or 24 month minimum term period. (d) The Foxtel TV service ETF terms are set out in the Foxtel Residential Television Subscription Agreement. 5.4 Maintenance Fees Set out below are details of our standard fees for maintenance carried out by us (or any sub-contractor). Labour Fees apply when we attend your Home on a service call, or an incorrect callout where we are required to attend for longer than 15 minutes. This fee may also be applied to travel time and waiting time due to delays caused by you. This fee is applied for each 15 minute block or part thereof, for each person engaged to do the work for you. 16 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Feature / Service Charge Increment Fee Labour Fee(s) For Each 15 Minutes Each 15 Min Block Up to $22.00 One Off Fee Up to $50.00 One Off Fee Up to $35.00 Service fee(s) One off fee $49.50 After Hours Service Fee One off fee $66.00 Assurance Plus - Fast Fix One off fee $59.00 Attendance fee/s for installation of Points One off fee $49.50 Fast Fix Fee One off fee $59.00 One off fee $270.00 One off fee $85.00 Installation (Pair Transposition fix) One off fee $283.80 Installation fee(s) for point(s) One off fee Up to $22.00 Labour Fee - A/H (After Hours) Labour Fee - B/H (Business Hours) Service Call Fee - A/H (After Hours) Service Call Fee - B/H (Business Hours) Business Hours (B/H) are defined as 8am to 5pm, Monday to Friday, excluding public holidays. We consider all other times to be After Hours (A/H). Whether work is performed during our Business Hours or After Hours is determined by the State or Territory where the relevant service is located or will be provided. 5.5 Incorrect Call Out Fees We may charge an Incorrect Call Out Fee in the event a technician is required and: a) b) you (or a person 18 years or over that has your authority) are not in attendance at your Home; or a fault condition is found not to be on the Foxtel Network (or the network of our Suppliers) but in your private equipment or cabling, unless such equipment or cabling is covered by a separate maintenance agreement with us. 17 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 The Incorrect Call Out Fee includes the first 15 minutes of labour per person. In the event that the incorrect call out is longer than 15 minutes standard labour fees and maintenance fees will apply after that time. Private equipment includes (but is not limited to) the following items: modems, auto diallers, cordless phones, fax machines, non-Telstra ADSL equipment and non-rental touchphones / handsets / payphones. We will tell you about this charge at the time you ask us to attend your Home. If you are unsure whether the fault is in the Foxtel Network (or the network of our Suppliers), please describe the problem to us when you report the fault and we will make a reasonable attempt to advise you at that time. Feature / Service Charge Increment Fee Non Attendance/Missed Appointment One Off Fee $75.00 Incorrect Call Out Fee One off fee $150.00 Incorrect Call Out Fee - A/H One off fee $320.00 One off fee $150.00 Labour Fee(s) For Each 15 Minutes Each 15 Min Block Up to $22.00 Labour Fee - A/H One Off Fee Up to $50.00 One Off Fee Up to $35.00 (After Hours) Incorrect Call Out Fee - B/H (Business Hours) (After Hours) Labour Fee - B/H (Business Hours) Business Hours (B/H) are defined as 8am to 5pm, Monday to Friday, excluding public holidays. We consider all other times to be After Hours (A/H). Whether work is performed during our Business Hours or After Hours is determined by the State or Territory where the relevant service is located or will be provided. 5.6 Administration & Other Fees Service Charge Increment Monthly Cost Online Account Statement fee (EasyPay) Per Statement $0 Monthly Account Processing fee (EasyPay) Per Statement $1 Per Statement $3 Per Request $3 If customer requests to receive paper statement. Monthly Account Processing fee (Non EasyPay) Ad hoc request for Paper Statement fee 18 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Statement Account Set Up fee (Non EasyPay) Per Request $20 Late payment fee Per Incident $15 Dishonoured payment fee Per Incident $15 Change of Ownership / Lessee Per Request $59 5.7 Reconnection Fees In the event that we cancel your Services for non-payment or otherwise we may offer to reconnect those Services for a fee, once full payment of the fee is received. The below table outlines the fees we will charge for reconnection. If you require a Foxtel Home Phone and Foxtel Broadband service to be reconnected you will be charged for both services. Service Description Charge Increment Monthly Cost Foxtel Home Phone Reconnection Fee One Off Fee $59.00 Foxtel Home Phone Reconnection Fee with Equipment One Off Fee $121.00 Foxtel Broadband Broadband Activation Fee One Off Fee $59.00 6. International & Special Call Rates 6.1 International Calling 6.1.1 International Calling Pack The following table details the per 60 second rate for international calls for customers who have taken the International calling pack, for destinations not listed standard rates apply. A call connection fee of 49 cents per call applies. ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes FIXED LINE (Incl GST) MOBILE (Incl GST) Austria AUT 40 43 0.09 Standard Rates Canada CAN 124 1 0.09 Standard Rates Chile CHL 152 56 0.09 Standard Rates China CHN 156 86 0.09 Denmark DNK 208 45 0.09 Standard Rates France FRA 250 33 0.09 Standard Rates Germany DEU 276 49 0.09 Standard Rates Greece GRC 300 30 0.09 Standard Rates Hong Kong HKG 344 852 0.09 Ireland IRL 372 353 0.09 Standard Rates Italy ITA 380 39 0.09 Standard Rates 19 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.09 0.09 ISO Country Name ISO Alpha 3 Code ISO Numeric Code FIXED LINE Country Dial Codes MOBILE (Incl GST) (Incl GST) Japan JPN 392 81 0.09 Malaysia MYS 458 60 0.09 Netherlands NLD 528 31 0.09 Standard Rates New Zealand NZL 554 64 0.09 Standard Rates Norway NOR 578 47 0.09 Standard Rates Poland POL 616 48 0.09 Standard Rates Singapore SGP 702 65 0.09 Spain ESP 724 34 0.09 Standard Rates Sweden SWE 752 46 0.09 Standard Rates Switzerland CHE 756 41 0.09 Standard Rates Taiwan, Province of China TWN 158 886 0.09 Standard Rates Thailand THA 764 66 0.09 United Kingdom GBR 826 44 0.09 Standard Rates United States USA 840 1 0.09 Standard Rates Standard Rates 0.09 0.09 0.09 6.1.2 International Calls – Standard rates The following table details the per 60 second rate for international calls. A call connection fee of 49 cents per call applies. Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Afghanistan AFG 4 93 Alaska USA 840 1907 Albania ALB 8 355 Algeria DZA 12 213 American Samoa Andorra ASM 16 1684 AND 20 376 Angola AGO 24 244 Anguilla AIA 660 1264 Antarctica ATA 10 672 Antigua and Barbuda Argentina ATG 28 1268 ARG 32 54 FIXED LINE MOBILE Charge Charge 0.90 0.90 0.43 0.43 20 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.53 0.53 0.90 0.90 0.80 0.80 0.37 0.37 0.58 0.58 0.60 0.60 1.19 1.19 0.51 0.51 0.33 0.62 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Armenia ARM 51 374 Aruba ABW 533 297 Ascension Island SHN 654 247 Austria AUT 40 43 Azerbaijan AZE 31 994 Bahamas BHS 44 1242 Bahrain BHR 48 973 Bangladesh BGD 50 880 Barbados BRB 52 1246 Belarus BLR 112 375 Belgium BEL 56 32 Belize BLZ 84 501 Benin BEN 204 229 Bermuda BMU 60 1441 Bhutan BTN 64 975 Bolivia, Plurinational State of Bosnia and Herzegovina Botswana BOL 68 591 BIH 70 387 BWA 72 267 Brazil BRA 76 55 Brunei Darussalam Bulgaria BRN 96 673 BGR 100 359 Burkina Faso BFA 854 226 Burundi BDI 108 257 Cambodia KHM 116 855 Cameroon CMR 120 237 Canada CAN 124 1 Cape Verde CPV 132 238 FIXED LINE MOBILE Charge Charge 0.59 0.59 0.49 0.49 0.65 0.65 0.33 0.71 0.59 0.59 0.42 0.42 0.57 0.57 0.42 0.63 0.52 0.52 0.69 0.69 0.33 0.66 1.18 1.18 0.73 0.73 0.42 0.42 0.82 0.82 0.52 0.52 0.59 0.75 0.62 0.62 0.38 0.62 0.39 0.39 0.71 0.71 0.73 0.73 0.73 0.73 0.56 0.60 0.90 0.90 0.33 0.33 21 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Cayman Islands CYM 136 1345 Central African Republic Chad CAF 140 236 TCD 148 235 Chile CHL 152 56 China CHN 156 86 Colombia COL 170 57 Comoros COM 174 269 Congo COG 178 242 Congo, the Democratic Republic of the Cook Islands COD 180 243 COK 184 682 Costa Rica CRI 188 506 Cote d'Ivoire !Côte d'Ivoire Croatia CIV 384 225 HRV 191 385 Cuba CUB 192 53 Cyprus CYP 196 357 Cyprus (Northern) Czech Republic TUR 792 90392 CZE 203 420 Denmark DNK 208 45 Diego Garcia IOT 86 246 Djibouti DJI 262 253 Dominica DMA 212 1767 Dominican Republic Ecuador DOM 214 1809 ECU 218 593 Egypt EGY 818 20 El Salvador SLV 222 503 Equatorial Guinea GNQ 226 240 FIXED LINE MOBILE Charge Charge 1.60 1.60 0.51 0.51 0.62 0.62 0.90 0.90 0.33 0.61 0.34 0.34 0.52 0.52 0.73 0.73 0.62 0.62 0.90 0.90 1.71 1.71 0.42 0.42 0.73 0.73 0.38 0.61 1.73 1.73 0.39 0.47 0.44 0.44 0.43 0.62 0.34 0.66 1.60 1.60 22 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.90 0.90 1.73 1.73 0.42 0.42 0.52 0.52 0.55 0.61 0.51 0.51 0.60 0.60 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Eritrea ERI 232 291 Estonia EST 233 372 Ethiopia ETH 231 251 Falkland Islands (Malvinas) Faroe Islands FLK 238 500 FRO 234 298 Fiji FJI 242 679 Finland FIN 246 358 France FRA 250 33 French Guiana GUF 254 594 French Polynesia Gabon PYF 258 689 GAB 266 241 Gambia GMB 270 220 Georgia GEO 268 995 Germany DEU 276 49 Ghana GHA 288 233 Gibraltar GIB 292 350 Greece GRC 300 30 Greenland GRL 304 299 Grenada GRD 308 1473 Guadeloupe GLP 312 590 Guam GUM 316 1671 Guantanamo Bay Cuba Guatemala CUB 192 5399 GTM 320 502 Guinea GIN 324 224 Guinea-Bissau GNB 624 245 Guyana GUY 328 592 Haiti HTI 332 509 FIXED LINE MOBILE Charge Charge 0.90 0.90 0.47 0.47 0.90 0.90 1.18 1.18 23 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.90 0.90 0.65 0.82 0.38 1.06 0.32 0.53 0.59 0.59 0.62 0.62 0.73 0.73 0.73 0.73 0.59 0.59 0.33 0.69 0.47 0.47 0.98 0.98 0.34 0.80 0.90 0.90 1.18 1.18 0.61 0.61 0.59 0.59 0.91 0.91 0.52 0.52 0.73 0.73 0.90 0.90 0.89 0.89 0.69 0.69 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Hawaii USA 840 1808 Holy See (Vatican City State) Honduras VAT 336 39 HND 340 504 Hong Kong HKG 344 852 Hungary HUN 348 36 Iceland ISL 352 354 India IND 356 91 Indonesia IDN 360 62 Iran, Islamic Republic of Iraq IRN 364 98 IRQ 368 964 Ireland IRL 372 353 Israel ISR 376 972 Italy ITA 380 39 Jamaica JAM 388 1876 Japan JPN 392 81 Jordan JOR 400 962 Kazakhstan KAZ 398 7 Kenya KEN 404 254 Kiribati KIR 296 686 Korea, Democratic People's Republic of Korea, Republic of Kuwait PRK 408 850 KOR 410 82 KWT 414 965 Kyrgyzstan KGZ 417 996 Lao People's Democratic Republic Latvia LAO 418 856 LVA 428 371 24 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 FIXED LINE MOBILE Charge Charge 0.33 0.33 0.37 0.37 0.81 0.81 0.34 0.34 0.39 0.68 0.66 0.66 0.55 0.54 0.45 0.54 0.45 0.34 0.64 0.64 0.34 0.65 0.35 0.43 0.34 0.75 0.51 0.51 0.35 0.54 0.50 0.61 0.59 0.59 0.52 0.73 0.80 0.80 3.29 3.29 0.34 0.40 0.59 0.59 0.59 0.59 0.64 0.64 0.46 0.46 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Lebanon LBN 422 961 Lesotho LSO 426 266 Liberia LBR 430 231 Libya LBY 434 218 Liechtenstein LIE 438 423 Lithuania LTU 440 370 Luxembourg LUX 442 352 Macao MAC 446 853 Macedonia, the former Yugoslav Republic of Madagascar MKD 807 389 MDG 450 261 Malawi MWI 454 265 Malaysia MYS 458 60 Maldives MDV 462 960 Mali MLI 466 223 Malta MLT 470 356 Marshall Islands MHL 584 692 Martinique MTQ 474 596 Mauritania MRT 478 222 Mauritius MUS 480 230 Mayotte MYT 175 262 Mexico MEX 484 52 Micronesia, Federated States of Moldova, Republic of Monaco FSM 583 691 FIXED LINE MOBILE Charge Charge 0.45 0.87 0.95 0.95 0.90 0.90 0.91 0.91 0.38 0.38 0.45 0.45 0.41 0.41 0.39 0.39 0.53 0.72 0.62 0.62 0.43 0.43 0.35 0.36 0.73 0.73 0.73 0.73 0.49 1.00 0.82 0.82 0.62 0.62 1.60 1.60 0.57 0.57 0.99 0.99 0.52 0.52 0.82 0.82 MDA 498 373 MCO 492 377 Mongolia MNG 496 976 Montenegro MNE 499 382 25 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.52 0.52 0.52 0.52 0.95 0.95 0.41 0.66 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Montserrat MSR 500 1664 Morocco MAR 504 212 Mozambique MOZ 508 258 Myanmar MMR 104 95 Namibia NAM 516 264 Nauru NRU 520 674 Nepal NPL 524 977 Netherlands NLD 528 31 Netherlands Antilles New Caledonia ANT 530 599 NCL 540 687 New Zealand NZL 554 64 Nicaragua NIC 558 505 Niger NER 562 227 Nigeria NGA 566 234 Niue NIU 570 683 Norfolk Island NFK 574 672 Northern Mariana Islands Norway MNP 580 1670 NOR 578 47 Oman OMN 512 968 Pakistan PAK 586 92 Palau PLW 585 680 Palestine, State of Panama PSE 275 970 PAN 591 507 Papua New Guinea Paraguay PNG 598 675 PRY 600 595 Peru PER 604 51 Philippines PHL 608 63 FIXED LINE MOBILE Charge Charge 0.65 0.65 0.90 0.90 0.81 0.81 0.82 0.82 0.57 0.57 0.80 0.80 0.66 0.66 0.33 0.68 0.52 0.52 26 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.73 0.73 0.33 0.78 0.52 0.52 0.62 0.62 0.56 0.56 1.80 1.80 0.73 0.73 1.18 1.18 0.33 0.66 0.69 0.69 0.51 0.56 1.69 1.69 0.35 0.43 0.49 0.49 1.42 1.42 0.52 0.52 0.42 0.42 0.53 0.59 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes Poland POL 616 48 Portugal PRT 620 351 Puerto Rico PRI 630 1 Qatar QAT 634 974 Reunion !Réunion Romania REU 638 262 ROU 642 40 Russian Federation Rwanda RUS 643 7 RWA 646 250 Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia SHN 654 290 FIXED LINE MOBILE Charge Charge 0.33 0.68 0.36 0.68 0.36 0.36 0.85 0.85 0.62 0.62 0.46 0.74 0.38 0.40 0.62 0.62 1.18 1.18 KNA 659 1869 LCA 662 1758 Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa SPM 666 508 VCT 670 1784 WSM 882 685 San Marino SMR 674 378 Sao Tome and Principe Saudi Arabia STP 678 239 SAU 682 966 Senegal SEN 686 221 Serbia SRB 688 381 Seychelles SYC 690 248 Sierra Leone SLE 694 232 Singapore SGP 702 65 Slovakia SVK 703 421 Slovenia SVN 705 386 Solomon Islands SLB 90 677 Somalia SOM 706 252 1.18 1.18 1.18 1.18 0.75 0.75 27 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 1.18 1.18 0.71 0.71 1.07 1.07 0.65 0.65 0.69 0.61 0.90 0.90 0.41 0.66 1.60 1.60 0.73 0.73 0.34 0.34 0.41 0.41 0.37 0.37 1.43 1.70 0.90 0.90 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes South Africa ZAF 710 27 Spain ESP 724 34 Sri Lanka LKA 144 94 Sudan SDN 729 249 Suriname SUR 740 597 Swaziland SWZ 748 268 Sweden SWE 752 46 Switzerland CHE 756 41 Syrian Arab Republic Taiwan, Province of China Tajikistan SYR 760 963 TWN 158 886 TJK 762 992 Tanzania, United Republic of Thailand TZA 834 255 THA 764 66 Timor-Leste TLS 626 670 Togo TGO 768 228 Tokelau TKL 772 690 Tonga TON 776 676 Trinidad and Tobago Tunisia TTO 780 1868 TUN 788 216 Turkey TUR 792 90 Turkmenistan TKM 795 993 Turks and Caicos Islands Tuvalu TCA 796 1649 TUV 798 688 Uganda UGA 800 256 Ukraine UKR 804 380 United Arab Emirates United Kingdom ARE 784 971 GBR 826 44 FIXED LINE MOBILE Charge Charge 0.39 0.71 0.34 0.68 0.55 0.55 0.62 0.62 0.62 0.62 0.73 0.73 0.33 0.66 0.34 0.76 0.74 0.74 0.33 0.44 0.87 0.87 0.62 0.62 0.37 0.37 2.81 2.81 0.62 0.62 1.51 1.51 0.78 0.78 1.73 1.73 0.61 0.61 0.44 0.60 0.87 0.87 0.65 0.65 1.51 1.51 28 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.43 0.43 0.47 0.47 0.58 0.69 0.33 0.53 Foxtel Standard Rates ISO Country Name ISO Alpha 3 Code ISO Numeric Code Country Dial Codes United States USA 840 1 Uruguay URY 858 598 Uzbekistan UZB 860 998 Vanuatu VUT 548 678 Venezuela, Bolivarian Republic of Viet Nam VEN 862 58 VNM 704 84 Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Yemen VGB 92 1284 VIR 850 1340 WLF 876 681 YEM 887 967 Zambia ZMB 894 260 Zimbabwe ZWE 716 263 6.2 FIXED LINE MOBILE Charge Charge 0.33 0.49 0.69 0.87 0.87 0.80 0.80 0.42 0.42 0.65 0.66 0.65 0.65 0.36 0.36 1.18 1.18 0.62 0.62 0.62 0.62 0.39 0.61 Special Calls 6.2.1 Calls to global and satellite service Destination Per Min Calls to Inmarsat B numbers beginning with 8703 $5.99 Calls to Inmarsat Aero numbers beginning with 8705 $10.99 Calls to Inmarsat B-HSD numbers beginning with 87039 or calls to Inmarsat BGAN numbers beginning with 87077 and 87078 $19.99 Calls to Inmarsat GAN ISDN numbers beginning with 87060 $14.99 Calls to Inmarsat M numbers beginning with 8706 $3.99 Calls to Inmarsat Mini M numbers beginning with 87076 $3.49 Calls to: · International Network Shared Code (Thuraya) numbers beginning with 88216 ; or $5.65 · Other International Networks – 8818, 8819, 88213, 88228, 88232, 88234, 88242, 88298 and 88299. Calls to Iridium numbers beginning with 8816 or 8817 29 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 0.33 $4.80 6.2.2 Calls to InfoCalls InfoCall allows callers to a 190 number to access information and content services provided by an InfoCall service provider either as a live or recorded voice call, a video call, a fax-back service or a data transmission service. We only supply the telephone call to the 190 number. The InfoCall service provider supplies the content. We are not responsible for the content contained in an InfoCall service where that content has not been provided by us and accept no liability for such content. You can ask us to bar access to InfoCall services from your home phone at any time. We may prevent you from accessing InfoCall services if you ask us to or if you have not paid your Foxtel account. We will try to tell you if this happens. The InfoCall service provider sets the charge for the call, either as a fixed charge, a timed charge or a combination of the two. We set the mobile surcharge and the call connection fee for voice calls and video calls to InfoCall services. We will pay the InfoCall service provider for InfoCall services supplied by the InfoCall service provider to you in accordance with our agreement with the InfoCall service provider. For this reason, you owe us the amount of the charges charged by the InfoCall service provider for InfoCall services supplied, but we will not charge you for the provision of credit. We will debit your Foxtel account with the amount of the charges charged by the InfoCall service provider for the InfoCall services supplied to you and our charges if applicable. These amounts will appear on your Foxtel bill. You must let us know of any errors or disputed InfoCall service charge amounts that appear on your Foxtel account. We may agree not to charge you any InfoCall service charge amounts. If we do, we may adjust your Foxtel account to reflect this. Where the InfoCall service provider specifies a timed charge for calls to an InfoCall number, we charge you the following call connection fee plus the selected timed rate (charged per second) for each second of the call after the first 24 seconds: InfoCall timed charges Charge Connection fee (per call) 28¢ Connection fee (per call) for calls to a mass calling service 13¢ Minimum charge (per minute) 39¢ Maximum charge (per minute) $5.50 Where the InfoCall service provider specifies a fixed charge for calls to an InfoCall number, we charge you the following InfoCall fixed charges Charge Minimum charge (per call) 39¢ Maximum charge (per call) $38.50 30 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 InfoCall service providers are able to offer InfoCall services where the charges change during the call based on the caller’s selections. In these cases, we charge you the combination of the fixed or timed charges (or both) selected for the call. You are warned during the call before the charges change. 6.2.3 Reverse Charge Calls (a) What is a reverse charge call? A reverse charge call is where a person calls on a designated number and seeks to be connected to a particular home phone service and charge the customer of that service for the call, i.e. charge the call recipient. If we choose to accept the request and connect the call to your Foxtel Home Phone services we ask the person answering the call whether they wish to accept the call. Calls from a Foxtel Home Phone service in Australia to 12550 or 1800NoCash™ (Telstra’s National Reverse Charge access numbers) do not incur any usage charges or connection fees for the person making the call. We charge the customer of the service requested even where that is not the service that answers the call and accepts it (e.g. if the call to the requested service is diverted to and answered by a second service, fees associated with an accepted reverse charge call will be applied to the requested service, not the second service even though the person answering the second service is asked to accept the charge. By diverting to the second service implicit authority is given to the second service owner to accept reverse charge calls on behalf of the diverting service). Reverse charge calls can be made to numbers in Australia from either inside Australia (a National Reverse Charge service) or outside Australia (an Australia Direct (International) Reverse Charge service). National Reverse Charge calls can be made to Australian mobile services or to Telstra or Telstra wholesale home phone services (e.g. these calls cannot be made to non-Telstra fixed network services). Australia Direct (International) Reverse Charge calls can be made to Australian mobile services or to Telstra or Telstra Wholesale home phone service (e.g. these calls cannot be made to non-Telstra fixed network services). National Reverse Charge requests to numbers outside of Australia are passed to a third party provider who offers credit card calling facilities. Australia Direct reverse charge calls cannot be requested to overseas destinations. (b) Call charges overview Reverse Charge Call Recipients are charged a Reverse Charge Call Connection Fee plus a Usage Charge to receive the reverse charge call. For reverse charge calls, charges apply from the time the call is connected between the call originator and the call recipient (after the call recipient has accepted the call charges). (c) Reverse Charge Call Connection Fees Reverse Charge call connection fee per call Charge National Reverse Charge – Foxtel Home Phone recipient $4.95 Australia Direct (International) – Foxtel Home Phone recipient $4.25 (d) Usage Fee – Foxtel Home Phone Recipient – Local calls In addition to the connection fee listed above (refer c), we charge you the following for accepting a reverse charge local call: Reverse Charge – Local call charges Charge Per call (including from a Public Payphone) 31 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 22¢ (e) Usage Fee – Foxtel Home Phone – Long Distance calls In addition to the connection fee listed above (refer c), we charge you the following usage charge for accepting a reverse charge long distance call: Reverse Charge calls from a fixed phone (including public payphone) Charge Preferential calls (per call) 22¢ Extended Zone calls (per call) 22¢ Long Distance (STD) calls (per 1 minute block) 99c (f) Usage Fee – Foxtel Home Phone Recipient – Mobile origin In addition to the connection fee listed above (refer c), we charge you the following usage charge for receiving a reverse charge call on your fixed line service from a Telstra mobile Usage charge for receiving a Reverse Charge call on your Foxtel Home Phone service from a mobile (either pre-paid or post-paid) Charge Per 1 minute block (g) 99c Usage Fee – Foxtel Home Phone - Australia Direct (International origin) calls In addition to the connection fee listed above (refer c), we charge you the following usage charge for accepting a reverse charge call on your fixed line service from overseas: Note: Although a country may be listed below it does not guarantee that Australia Direct reverse charge calls can be made from that country. Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Afghanistan $3.89 $4.279 Liechtenstein $2.59 $2.849 Alaska $2.29 $2.519 Lithuania $2.99 $3.289 Albania $3.59 $3.949 Luxembourg $2.79 $3.069 Algeria $3.89 $4.279 Macau $2.79 $3.069 American Samoa $2.39 $2.629 Macedonia FYR $2.79 $3.069 Andorra $2.39 $2.629 Madagascar $3.89 $4.279 Angola $3.89 $4.279 Malawi $3.59 $3.949 Anguilla $3.89 $4.279 Malaysia $2.39 $2.629 Antarctica $1.70 $1.870 Maldives $3.59 $3.949 Antarctica – Aurora & Wilkins $3.19 $3.509 Mali $3.59 $3.949 Antigua & Barbuda $3.19 $3.509 Malta $2.59 $2.849 Argentina $2.79 $3.069 Northern Mariana Islands $3.19 $3.509 32 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Armenia $2.99 $3.289 Marshall Islands $3.19 $3.509 Aruba $2.79 $3.069 Martinique $2.99 $3.289 Ascension Island $3.59 $3.949 Mauritania $3.59 $3.949 Austria $2.59 $2.849 Mauritius $3.19 $3.509 Azerbaijan $2.99 $3.289 Mayotte $3.19 $3.509 Bahamas $3.19 $3.509 Mexico $2.79 $3.069 Bahrain $2.99 $3.289 Micronesia Federated States $3.19 $3.509 Bangladesh $2.79 $3.069 Moldova Republic $2.99 $3.289 Barbados $3.59 $3.949 Midway Is $3.89 $4.279 Belarus $2.99 $3.289 Monaco $2.39 $2.629 Belgium $2.59 $2.849 Mongolia $3.89 $4.279 Belize $3.19 $3.509 Montenegro $2.79 $3.069 Benin $3.59 $3.949 Montserrat $3.59 $3.949 Bermuda $3.19 $3.509 Morocco $3.89 $4.279 Bhutan $3.19 $3.509 Mozambique $3.89 $4.279 Bolivia $3.59 $3.949 Myanmar $3.19 $3.509 Bosnia & Herzegovina $2.79 $3.069 Namibia $3.19 $3.509 Botswana $3.19 $3.509 Nauru $2.39 $2.629 Brazil $2.79 $3.069 Nepal $2.79 $3.069 Brunei Darussalam $2.39 $2.629 Netherlands $2.59 $2.849 Bulgaria $3.89 $4.279 Netherlands Antilles $2.99 $3.289 Burkina Faso $3.59 $3.949 New Zealand $2.09 $2.299 Burundi $3.59 $3.949 Nicaragua $3.19 $3.509 Cambodia $2.99 $3.289 Niger $3.89 $4.279 Cameroon $3.89 $4.279 Nigeria $2.99 $3.289 Canada $2.29 $2.519 Niue $2.29 $2.519 Cabo Verde $3.59 $3.949 Norfolk Island $1.70 $1.870 Cayman Is $3.19 $3.509 Central African Rep $3.89 $4.279 Norway $2.39 $2.629 Chad $3.89 $4.279 Oman $2.59 $2.849 Chile $2.79 $3.069 Pakistan $3.59 $3.949 China $3.59 $3.949 Palau $3.89 $4.279 33 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Colombia $3.59 $3.949 Palestine, (State of) $3.19 $3.509 Comoros $3.19 $3.509 Panama $3.19 $3.509 Congo Democratic Republic $3.89 $4.279 Papua New Guinea $3.59 $3.949 Congo $3.89 $4.279 Paraguay $3.19 $3.509 Cook Islands $2.79 $3.069 Peru $2.99 $3.289 Costa Rica $3.59 $3.949 Philippines $2.39 $2.629 Croatia $2.79 $3.069 Poland $2.79 $3.069 Cuba $3.59 $3.949 Portugal $2.79 $3.069 Cyprus $2.79 $3.069 Puerto Rico $2.29 $2.519 Czech Republic $2.79 $3.069 Qatar $3.59 $3.949 Denmark $2.39 $2.629 Reunion $3.19 $3.509 Diego-Garcia $3.59 $3.949 Romania $3.19 $3.509 Djibouti $3.89 $4.279 Russian Federation $2.99 $3.289 Dominica $3.59 $3.949 Rwanda $3.19 $3.509 Dominican Rep $3.19 $3.509 Samoa $2.39 $2.629 East Timor $3.89 $4.279 San Marino $2.39 $2.629 Ecuador $3.59 $3.949 Sao Tome & Principe $3.59 $3.949 Egypt $3.19 $3.509 Saudi Arabia $3.19 $3.509 El Salvador $3.59 $3.949 Scott Base (Antarctica) $2.09 $2.299 Equatorial Guinea $3.89 $4.279 Senegal $3.89 $4.279 Eritrea $3.89 $4.279 Serbia $2.79 $3.069 Estonia $2.99 $3.289 Seychelles $3.59 $3.949 Ethiopia $3.89 $4.279 Sierra Leone $3.59 $3.949 Faroe Islands $2.79 $3.069 Singapore $2.29 $2.519 Falkland Islands $3.19 $3.509 Slovakia $2.79 $3.069 Fiji $2.59 $2.849 Slovenia $2.79 $3.069 Finland $2.39 $2.629 Solomon Islands $2.29 $2.519 France $2.39 $2.629 Somalia $3.89 $4.279 French Guiana $2.99 $3.289 South Africa $2.59 $2.849 French Polynesia $2.59 $2.849 South Sudan $3.19 $3.509 Gabon $3.59 $3.949 Spain $2.99 $3.289 Gambia $3.59 $3.949 Sri Lanka $2.59 $2.849 34 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Georgia $2.99 $3.289 Saint Helena $3.19 $3.509 Germany $2.59 $2.849 Saint Kitts & Nevis $3.19 $3.509 Ghana $3.59 $3.949 Saint Lucia $3.19 $3.509 Gibraltar $3.89 $4.279 Saint Pierre & Miquelon $2.99 $3.289 Greece $2.79 $3.069 Saint Vincent & The Grenadines $3.19 $3.509 Greenland $2.79 $3.069 Sudan $3.19 $3.509 Grenada $3.19 $3.509 Suriname $2.99 $3.289 Guadeloupe $2.99 $3.289 Swaziland $3.59 $3.949 Guam $2.39 $2.629 Sweden $2.39 $2.629 Guantanamo $3.89 $4.279 Switzerland $2.59 $2.849 Guatemala $3.59 $3.949 Syria $3.59 $3.949 Guinea-Bissau $3.89 $4.279 Taiwan $2.99 $3.289 Guinea $3.59 $3.949 Tajikistan $2.99 $3.289 Guyana $2.79 $3.069 Tanzania United Republic $3.19 $3.509 Haiti $3.89 $4.279 Thailand $2.79 $3.069 Hawaii $2.29 $2.519 Togo $3.89 $4.279 Honduras $3.89 $4.279 Tokelau $2.39 $2.629 Hong Kong $2.29 $2.519 Tonga $2.39 $2.629 Hungary $2.79 $3.069 Trinidad & Tobago $3.59 $3.949 Iceland $3.59 $3.949 Tristan da Cunha $3.89 $4.279 India $2.79 $3.069 Tunisia $3.89 $4.279 Indonesia $2.79 $3.069 Turkey $2.79 $3.069 Iran $2.99 $3.289 Turkmenistan $2.99 $3.289 Iraq $3.19 $3.509 Turks & Caicos Islands $3.59 $3.949 Ireland $2.29 $2.519 Tuvalu $2.39 $2.629 Israel $3.19 $3.509 Uganda $3.59 $3.949 Italy $2.39 $2.629 Ukraine $2.99 $3.289 Ivory Coast $3.59 $3.949 United Arab Emirates $2.79 $3.069 Jamaica $3.19 $3.509 United Kingdom $2.29 $2.519 Japan $2.79 $3.069 Uruguay $2.79 $3.069 Jordan $2.79 $3.069 United States $2.29 $2.519 Kazakhstan $2.99 $3.289 Uzbekistan $2.99 $3.289 35 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Country of Origin for Australia Direct Call to Fixed line recipient Usage Charges (per minute) GST excl. GST incl. Kenya $2.79 $3.069 Vanuatu $2.39 $2.629 Kiribati $2.39 $2.629 Vatican City $2.39 $2.629 Korea DPR (North) $3.59 $3.949 Venezuela $2.39 $2.629 Korea Republic (South) $2.79 $3.069 Viet Nam $2.79 $3.069 Kuwait $2.79 $3.069 Virgin Islands (British) $3.59 $3.949 Kyrgyzstan $2.99 $3.289 Virgin Islands (US) $2.29 $2.519 Lao PDR $2.99 $3.289 Wake Is $3.89 $4.279 Latvia $2.99 $3.289 Wallis & Futuna $3.19 $3.509 Lebanon $3.89 $4.279 Yemen $3.19 $3.509 Lesotho $3.59 $3.949 Zambia $3.19 $3.509 Liberia $3.89 $4.279 Zimbabwe $2.99 $3.289 Libya $3.89 $4.279 We charge a minimum of three minutes for each Australia Direct (International) reverse charge call. (h) Reverse Charge Call Caps Reverse Charge calls are subject to two caps – a charge cap and a duration cap. The charge cap identifies the maximum that a customer will be charged for a reverse charge call. The duration cap identifies the maximum duration that a reverse charge call can last and may exceed the time associated with reaching the charge cap. Reverse Charge call caps Charge Cap Duration Cap (Minutes). Fixed line recipient – Local calls N/A. Uncapped Fixed line recipient – Preferential calls N/A. Uncapped Fixed line recipient – Extended Zone calls N/A. Uncapped Fixed line recipient – Long Distance (STD) calls $22.00. 30 mins Fixed line recipient – Mobile originated calls $22.00. 30 mins Fixed line recipient – Australia Direct (International) calls $55.00. 30 mins 6.2.4 Calls to Satellite & Paging services (a) Calls to Telstra Mobile Satellite numbers - (Iridium National Footprint) We charge you the following for calls to Telstra Mobile Satellite numbers in Australia beginning with 014710, 014711, 014712, 014714, 014715, 014716 or 014718: Calls to Telstra Mobile Satellite numbers in Australia Charge Connection fee 49¢ Call charge (per 30-second block or part thereof) 80¢ 36 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 The Telstra Mobile Satellite service can be up to 200 nautical miles out to sea or in any Australian external territory except Antarctica. (b) Calls to Optus MobileSat numbers We charge you the following for calls to Optus MobileSat numbers beginning with 01451, 01452 or 01453: Calls to Optus MobileSat numbers Charge Connection fee 49¢ Call charge (per 30-second block or part thereof) $1.10 (c) Calls to Iterra services We charge you the following for a call to an Iterra service (beginning with 014713, 014717 or 141719). Calls to Optus MobileSat numbers Charge Connection fee 49¢ Call charge (per 60-second block or part thereof) $1.60 (d) Calls to Radio paging services We charge you the following for calls to a radio paging service with an 016 number: Calls to a radio paging service Charge Per call 6.2 22¢ Calls to Directory Assistance (a) 1234 service The 1234 service is a premium operator call connection and “concierge” information service. From this service you can. i) Request information on publicly available numbers. ii)Request factual information iii) Request to be connected to a relevant number 1234 charges Charge Fee for each call to 1234 $1.99 Attempted connection charge (for successful and attempted connection to requested or relevant number) $1.29 (b) Directory Assistance The 1223 service is a directory assistance service. From this service you can. i) Request information on publicly available numbers. 1223 charges Charge Fee for each call to 1223 7. $0.50 Other Fees Other fees include features and services that are not offered or sold, by Foxtel. 37 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Customers transferring their broadband and/or home phone service from Telstra or a Telstra Wholesale reseller may transfer these features and service across to Foxtel. We will only provide limited support for these features and services. We do not offer the ability to add these features and services after transfer. You can cancel these services by calling us on 131 999. 7.1 Features/Value Added Services Feature / Service Charge Increment Charge Activation of Message Wait Indicator Monthly $0.55 Call Forward Selected Callers Monthly $2.20 Call Forward Set the Time Monthly $3.30 Corporate Voicemail Service Connection Fee $22.00 Fax Manager Monthly $5.50 FaxBank Monthly $5.50 Instant Hotline Monthly $5.50 Instant Hotline Facility - Setup One off fee $5.50 Never Busy Fax Monthly $5.50 Number Reservation Monthly $10.00 Smart Ring Monthly $5.00 Voicemail Away Monthly $16.50 Voicemail Away Setup Connection Fee $44.00 Abbreviated Dialing Monthly $4.00 Abbreviated Dialing 40 Number Extension Monthly $6.50 Abbreviated Dialing 60 Number Extension Monthly $7.50 Number Redirection - 12 months One off fee $156.00 Number Redirection - 3 months One off fee $42.90 Number Redirection - 6 months One off fee $85.80 Voicemail Traveler Connection Fee $44.00 Feature / Service Charge Increment Charge Access 30 Telephone(s) Monthly $6.30 7.2 Equipment 38 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Access 35 Telephone Monthly $6.30 Access dialler Monthly $2.30 Additional Calling Number Display Rental Touchfone Monthly $6.00 Additional Telephone Handset Rental Monthly Up to $11.00 Big Button Multi-Phone Monthly $3.29 Calling Number Display Phone T1000C Rental Monthly $6.00 Calling Number Display Phone T1000C SMS Monthly $6.00 Calling Number Display Rental Touchfone Monthly $6.00 Cordless Phone Monthly $3.42 Cordless Rental Extn Handset CR2000E Monthly $2.99 Cordless Rental Phone - CR2000 Monthly $6.00 Customer Participation Handset Rental Monthly Up to $9.63 Customer Participation Handset Rental Monthly $1.38 Disability - Access 200 CND Telephone Monthly $6.30 Disability handsfree telephone Monthly $6.30 Disability Telephone Rental Monthly $2.99 Dual tone ringer(s) Monthly $2.30 Eliminator Monthly $2.30 Extension Ringer Monthly $2.30 General Purpose Alarm Monthly $2.30 Gliding tone caller(s) Monthly $2.30 Hearing aid coupler(s) Monthly $3.58 Holdaphone Monthly $6.30 Horn/loud speaker(s) Monthly $2.30 Microphone Monthly $3.58 Modem Monthly $15.42 Nomad plus cordless telephone(s) Monthly $6.30 One Telephone Handset Rental Monthly $2.99 Plug and jack set Monthly $0.36 Rental Cordless Telephone Monthly $5.50 Service Push Button Monthly $0.22 Standard Phone T1000S Rental Monthly $2.99 T200 - Handsfree Monthly $6.30 T200 Volume Control Monthly $7.26 39 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 T200 with Headset Socket Monthly $6.30 T400 Volume Control Monthly $7.26 Telephone Handset Rental Monthly $2.99 Telephone Tone Ringer Monthly $2.30 Telephone Voice Aid Monthly $8.37 Telespeaker(s) Monthly $5.04 Touchfone 200 expander(s) Monthly Up to $7.26 Touchfone 200S executive telephone(s) Monthly $6.30 Touchfone 300 Monthly $2.60 Touchfone 400 Monthly $2.75 Volume control(s) Monthly $7.26 Whisperfone facility Monthly $8.37 Battery Monthly $0.83 Bell Monthly $2.30 Bell/buzzer Monthly $0.83 Telephone Tone Ringer One Off Fee $22.39 Cancel Fee for Cordless Rental Phone One Off Fee Change of Home Phone Number One Off Fee Change of Home Phone Number Additional One Off Fee New Rental Phone Fee One Off Fee $20.00 Telephone number search charge One Off Fee $80.00 Touchfone One Off Fee $20.00 Provision Fee for Cordless Rental Phone One Off Fee $20.00 Rental phone provisioning charge One Off Fee $20.00 Hearingaidcoupler(s) One Off Fee $19.80 7.3 $45.00 $38.00 $20.00 Special Access Equipment (GST Free) Feature / Service Charge Increment Cochlear Adaptor Body Type Monthly $3.25 Disability Equipment provisioning charge One off fee $18.18 Teletypewriter (TTY) Monthly $36.27 Teletypewriter (TTY) with LVD Monthly $78.94 TTY With Inbuilt Phone Monthly $36.27 Visual Alarm Monthly $2.12 40 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015 Charge Visual Alarm Unit Monthly $2.12 Visual Signals Monthly $2.12 7.4 Installation and/or maintenance fees Feature / Service Charge Increment Charge Non-standard telephone maintenance unit(s) Monthly $0.55 Rental Phone Replacement Fee One off fee $20.00 Nomad ac adaptor repair(s) One off fee $49.50 Nomad charging cradle repair(s) One off fee $49.50 Nomad telephone repair(s) One off fee $49.50 Foxtel marks are used under licence by Foxtel Management Pty Limited 41 Foxtel Broadband & Home Phone Price Guide Effective from 2 February 2015
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