Course outline The Workplace

The Workplace
Course outline
2013/ 2014
The Workplace
IFM Block 3I 1WPL
2013/ 2014
Timothy Broesamble
Pauline Harmsen
Jelmer Krips
Melissa Oudshoorn
Trude Roelofsen
Jaap Wijnja
Jan Wiltens
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
BETI
HAPA
KRJR
FUME
ROTR
WIJA
WJAS
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Contents
1.
General information
4
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
Theme: The office workplace and its relation with ICT
List of educational units and assessment overview
Educational units in more detail
Rules of conduct
Literature
Guest lectures and excursions
Weekly planning
Blackboard Learn and MijnHanze
4
5
6
9
9
10
10
11
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1. General information
In block 3I WPL, two FM Competences formulated in the National FM Competency Profile 2010 by the
LOOFD (Dutch Association of Facility Management Education) play an important role, the most
important one being competence no.1: Creating added value for people and organizations in the areas
of property management and services.
FM Competences
1.
Creating added value for people and organizations in the areas of property management and
services.
2.
Developing a vision of changes and trends in the external environment and creating relations,
networks and chains.
3.
Analyzing policy issues, translating them into policy objectives and alternatives and decision
making.
4.
Applying human resource management in the organization’s strategy.
5.
Setting up, controlling and improving business and organizational processes.
6.
Analyzing financial and legal aspects, internal processes and the business or organizational
environment in order to improve coordination and interaction.
7.
Developing, implementing and evaluating a change process.
8.
Social and communication skills (interpersonal, organizational).
9.
Self-managing skills (intrapersonal, professional).
(LOOFD, 2010)
The core assignment in this block related to this competence is: design a fitting, sustainable* and
innovative office building for a given organization including all ICT facilities.
The main theme of this block, the office workplace, has been worked out in 4 formal assignments and
2 exams. The assignments become increasingly complex and difficult.
This course outline discusses the theme, assessment, the core assignments, the literature and the
weekly planning as well as the information per unit of study in more detail.
*) Sustainability in this block is aimed especially at the usage of sustainable materials, sustainable
building installations, energy efficient housing, and at sustainable-oriented employee behaviour.
1.1 Theme: The office workplace and its relation with ICT
This block covers the office work environment and in particular functional office workplaces and all the
ICT aspects that these involve. Students will be introduced to different aspects of office innovation:
various office concepts; indoor climate aspects of offices; and the requirements regarding ICT facilities
in an office environment. The knowledge regarding these subjects and the practical skills which
students will acquire in this block will enable students to assess existing workplace designs and will
teach students what is involved when (re)designing a sustainable (new) workplace environment
including the necessary ICT facilities.
Students will acquire knowledge of and insight into external office design trends, which influence the
work environment. A work environment which should be pleasant, healthy, efficient and sustainable,
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but can also contribute to the image of an organisation. Students will also gain insight into the
developments within organizations and learn which of these can influence workplace design. Students
will become aware that with this knowledge, as a Facility Manager, students can deliver added value
to organisations.
By the end of the block students will be able to show off their freshly gained knowledge and skills by
presenting their vision on the future workplace design in the form of a master test, by designing a
fitting, sustainable and innovative office building for a given organization.
1.2 List of educational units and assessment overview
On the following page is an overview of the educational units and the way they are assessed. Each
unit has a working title and a progress code. The third column lists the number of credits to be gained.
The progress code is entered after a result (sufficient/insufficient) has been gained. In the last two
columns the assessment methods are listed and it is stated how students are assessed within the
educational units (individual/group). Exams are taken individually. The oral exam for module WPL5B is
carried out per project group but assessed individually. Assignments are carried out in project groups
but are assessed individually by means of peer assessment.
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Working title
educational
unit
Progress name
E
C
Progress code
Assessment
Group/
individual
Deadline
Office
Innovation/
Housing &
Information
Management
(WPL1)
Indoor Climate
(WPL2)
Organisation at Work
3
IFVP2WPL1
Written exam (MC)
50% Office
Innovation
50% Information
Management
Individual
See exam
schedule
Sustainable office
3
IFVP2WPL2
Written exam (MC)
Group product
Individual
Group
Space planning I
(WPL3)
Space planning 1
Practice
2
IFVP8WPL3
Group
Information
Management
assignment 1
(WPL4)
Project
Management
(WPL5A)
Space Planning 2 ICT
1
IFVP2WPL4
Professional
Product
Attendance
Project proposal
ICT
Exam: see
schedule
assignment:
Friday 4 April
10.00 hrs
10 March 12.00
hrs
Plan of Approach
1
IFVP3WPL5A
Plan of Approach
Group assignment
with individual
differentiation
17 March 12.00
hrs
Master test
(WPL5B)
Workspace design
ICT
Security/safety
Finance
4
IFVP3WPL5B
Presentation
Report
Group product
Group assignment
with individual
Individual
7 April
Individual
Group assignment
with individual
differentiation
14 March 12.00
hrs
Oral exam
Excursions and
Seminar
(WPL5B)
CMS
(WPL6)
Argumen
tation
1
FMVP3WPL5B
Fully signed stamp
card
Individual
7 April together
with report
WPL5B
IFVP2WPL6
Attendance
Active participation
Personal product
Individual
Individual
7 April
Individual
Total
15
Prerequisite of gaining individual grade for WPL5B are: 1. fully signed stamp card; 2. attendance at
and sufficient presentation in week 7 for master test. The stamp card must be submitted to mailbox of
the coach in combination with the final report for WPL5B.
As regards submitting products before the deadlines (see above), missing a deadline means missing
one opportunity! The next opportunity is the deadline for the resits in period 4. Students have two
opportunities per year to sit an exam or submit a report. MC means multiple choice.
1.3
Educational units in more detail
Module
Office Innovation/
Housing and
Information
Management
IFVP2WPL1
(3 cr)
Method/Activity
During the tutorials about Office Innovation attention is paid to office design
and especially to the influence on its users.
During the lectures Information Management students are introduced to the
way organizations design their ICT- facilities. Not only the hardware and
software play a role in this, but also the less visible aspects, like processes,
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tuning between systems and dealing with new possibilities.
Students’ knowledge will be assessed at the end of the block by means of a
multiple-choice exam, code: FMVP2WPL1. This is a combined exam on
Office Innovation, in particular workplace concepts (50%) and Information
Management (50%).
Lecturers: Jaap Wijnja (WPL1-HOUStu) and Pauline Harmsen (WPL145IMAMtu).
The exam will cover the following to material:
Indoor Climate
IFVP2WPL2
(3 cr)
Office Innovation: to be announced
ICT: to be announced.
The lectures for the educational unit Indoor Climate focus on a healthy
indoor climate, an essential prerequisite for a good working environment and
employee productivity. The following aspects will be addressed: air quality,
thermal comfort, sound and acoustics, light and visual comfort, view and
individual control of the workplace, building installations and sustainability.
There are six weekly lectures (IND-CLMTtu). Also for this module,
assignments and presentations are asked of the students in order to
enhance their understanding.
Knowledge and insight into these areas are assessed by means of an MC
exam, code IFVP2WPL2 and a group assignment.
Lecturer: Trude Roelofsen.
Space Planning 1
Practice
IFVP8WPL3
(2 cr)
Exam material: literature in course on BB, hand outs, ppt slides.
Assignment: group report. Sufficient report prerequisite for grade in
progress.
For Space Planning 1, students work together in a project group. By means
of three sessions (WPL3pr) of practical training, students put the Office
Innovation and Information Management theory into practice. They learn
which steps to take in order to design new workplaces for a temporary
employment agency.
The assignment is as follows: together with their project group, students
follow the steps in the Manual Space Planning 1 and come up with a folder
for the temp agency “Flexus” containing the following documents:
- program of (technical and functional) demands (PoD);
- relationship diagram of activities and work processes;
- spot plan;
- wall plan;
- mood board;
- floor plans of both floors;
- views from all sides;
(for more information: see manual).
Coaches: Timothy Broesamble and Jaap Wijnja.
NB: deadline is during the block!
Space Planning 2
ICT
IFVP2WPL4
(1 cr)
For Space Planning 2 ICT, students with their project groups have to come
up with a project proposal how the ICT facilities should be designed at the
temporary agency Flexus.
The assignment is as follows:
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Students develop in project groups a proposal for part of the ICT–facilities of
the temp agency Flexus.
Project
Management
IFVP2WPL5A
For this assignment the book Introduction to Information Systems, Int.
Student Version has to be used. The assignment will be explained in the
lectures Information Management (WPL145IMAMtu). Assessment criteria
can be found on BB. Lecturer: Pauline Harmsen.
For Project Management (WPL5A) students are taught how to work in
project teams effectively. One general lecture (WPL-PMle), one semi- tutorial
and one tutorial project management (WPL-PMtu) are offered. Lecturer:
Jaap Wijnja.
Also a 2-hour computer training session about MS Project (WPL-PMcpr) is
provided. Lecturers: Pauline Harmsen, Jelmer Krips.
The assignment for this educational unit is a Plan of Approach.
NB: deadline within block!
Master test
IFVP3WPL5B
(4 cr)
For the Master Test (WPL5B), students work in their project group on the
which is formulated as follows:
In a project group, on the basis of all subject matter taught and the company
information supplied, come up with a fitting, innovative and a sustainable
office design for the company “Future Inc.”.
The final report (WPL5B) must be sufficient in order to be allowed to take
part in the oral exam. The oral exam is taken per group but individually
assessed. The report is assessed by means of the assessment form, which
can be found in the course. In week 7, students officially present their plans
to the coach. The presentation must be sufficient in order to be allowed to
submit the report.
The lectures Office Innovation and Information Management will help
students with getting ideas for the office design and the ICT facilities
necessary for the master test. When working on the master test, students
must also take sustainability, safety and security into account. Next to that
students must report on the financial consequences of their plans.
Because students have to take safety & security into account when working
out their plans, tutorials for safety/security are offered, (WPL5-SECtu).
Lecturer: Jelmer Krips.
One tutorial and one consultation hour Financial Management are offered to
help students calculate the costs of their proposed office design
(WPL5FINMtu/sp). Lecturer: Jan Wiltens.
Practical training (WPL5mop) and coaching (WPL5co) are offered to help
students carry out the master test.
Lecturers: Timothy Broesamble, Jaap Wijnja.
Argumentation
IFVP2WPL6
Prerequisite of gaining an individual grade for WPL5B is a fully stamped
stamp card of block 3I WPL year 2013-2014. The stamp card must be
submitted to the mailbox of the coach at the front office in combination with
the final report for WPL5B.
Being able to argue one’s choices well both in speech and in writing is an
invaluable skill for managers (and not only for them). In this block, students
have to defend their choice for an innovative office design and ICT facilities..
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This will be trained during Argumentation Skills. Students will attend five
tutorials (WPL-MStu) in which argumentation skills in its broadest sense are
trained. The following aspects will be dealt with: theory related to
argumentation skills; skills to assess arguments and put them in the right
order; skills to recognize fallacies (incorrect arguments); meeting skills,
debating skills, handling conflicts and writing persuasive texts. In the
assessment of WPL 5B, the quality of argumentation will be explicitly taken
into account.
Assessment by active participation and an individual product.
Code: IFVP2WPL6. Lecturers: Timothy Broesamble, Melissa Oudshoorn.
1.4
Rules of Conduct
1. Be on time. Lecturers have the right to refuse entry when students are late.
2. Check and read the announcements on Blackboard every workday.
3. Attending all scheduled activities is compulsory. Attendance is registered. In case of absence;
notify the lecturer by e-mail beforehand, and state reason why. Absence is only permitted when
lecturer has given permission beforehand. Absence without a lecturer’s permission beforehand
may lead to exclusion.
4. Attendance at guest lectures, seminar and excursions is also compulsory, registration of
attendance is done by means of the stamp card. If students cannot attend guest lectures, the
seminar and /or excursions, a replacement assignment will only be given if students have notified
their absence and reasons to the lecturer concerned in writing. Replacement assignments can be
found in the course. Assignments must be submitted via Safe Assign and by means of a hard
copy to the coach of WPL5B.
5. A fully signed stamp card is a prerequisite for gaining the individual grade for WPL5B.
6. Only bottles of water are permitted in the classroom.
7. Mobile telephones are switched off, this also applies to MP3-players, IPods etc. Laptops, tablets,
etc. are permitted only for functional use.
8. Dress code for seminar, guest lectures, excursions and formal presentations: business attire.
Students who are not properly dressed are refused entry and will have to do a replacement
assignment.
1.5 Literature
The following books have to be purchased:
ISBN
Authors
Title
978 1 85669 698 2
Jurian Van Meel
978-1-118-09230-9
9789001790929
R. Kelly Rainer
& Casey G.
Cegielski
R. Grit
13: 780814413807
Cotts, David, G.
Planning Office Spaces, A
Practical Guide For
Managers and Designers
Introduction to Information
Systems, Int. Student
Version
Project Management, A
Practical Approach
The Facility Management
Handbook
Recommended literature
978-14-05-12790-5
Atkin, B. &
Brooks, A.
Total Facilities
Management
Edition
4th
3rd
3rd
2nd edit
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For exam material, check with the lecturer and the course and.
1.6
Guest lectures and excursions
During this block, a seminar about The Workplace will be organized at the Hanze University for all first
year students of our institute on Friday 21 March 2014. The program will consist of a general part and
several workshops. For IFM a separate general session is organized. After that there are several
workshops in English that students can choose from.
During the block at least one excursion will be offered to the Experience Center of Wolter and Dros in
Amersfoort, on 6 March 2014.
Address:
Belevingscentrum Wolter & Dros
Amsterdamseweg 51d (3rd floor)
3812 RP Amersfoort
www.beleefcomfort.nl
1.7
Weekly planning
Wk 1
Wk 2
Wk 3
Wk 4
Wk 5
Wk 6
Wk 7
WPL-GENin
introduction
X
HOUSE
IMAM
tutorial
tutorial
X
X
X
X
X
X
X
X
X
X
X
X
X
Indoor Climate (WPL2)
Indoor Climate (in)
Indoor Climate (tu)
IND-CLMT
IND-CLMT
introduction
tutorial
X
X
X
X
X
X
X
Space Planning 1 (WPL3)
Space Planning
WPL3pre
practical
X
X
X
Space Planning 2 ICT (WPL4)
Information Management
IMAM
tutorial
X
X
X
X
X
X
Project Management (WPL5A)
Project Management (le)
Project Management (tu)
Project Management (cpr)
WPL-PM
WPL-PM
WPL-PM
general lecture
tutorial
computer
practical
X
X
X
X
Master Test (WPL5B)
coaching
Practical training master test
WPL5co
MOP
coaching
practical
X
X
X
X
X
X
X
Office Innovation & Information
Management (WPL1)
Office Innovation (tu)
Information Management
(tu) incl. Assignments WPL4 and 5
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Wk 9
Work form
Block Introduction
Wk 8
Discription activity
Time-table
code
Below you will find the weekly planning of the different activities per week that are related to this block.
Be ware that the schedule below is a general week planning and is subject to change. Please check
the timetable on MijnHanze regularly as schedule changes are put directly in the timetable!
Safety/security
Financial Management
Financial Management coaching
Feedback report: office design
part
Presentations
Oral exams
SEC
FINM
FINM
WPL5fe
tutorial
tutorial
coaching
feedback
WPL5pre
WPL5te
presentation
oral exams per
group
Argumentation Skills (WPL6)
Argumentation Skills
MS
Tutorial
X
Excursion
GENex
excursion
X
Seminar
ALGsem
Guest lectures
and workshops
X
X
X
X
X
X
X
X
X
X
X
X
NB: all lectures, activities of block 3I WPL are compulsory!
1.8
Blackboard Learn and MijnHanze
More information about this block can be found in the course on Blackboard Learn:
3I The Workplace (WPL). Visit it regularly since it contains useful information about the educational
units, and lists important announcements. Check MijnHanze daily for schedule changes and exam
schedules.
The overview below of the course in Blackboard Learn will give you an idea about what information is
to be found where.
Button
Announcements
Contents
Announcements regarding the block and about newly placed material.
Check ‘announcements’ on a daily basis.
About the educational unit
Course outline, prerequisites and organisation of the block,
Planning
Planning of lectures, excursions, etc.
Lecturers
Lecturers in this block
WPL1 - Office Innovation
Information regarding this module
and Information
Management
WPL2 - Indoor Climate
Information regarding this module
WPL3 - Space Planning 1
Information regarding this module
Practice
WPL4 - Space Planning 2
Information regarding this module
ICT
WPL5A – Project
Information regarding this module
Management
WPL5B - Workplace
Information regarding this module
Design
WPL6 - Argumentation
Information regarding this module
Tools
BB tools
Links
Various websites
FAQ
Hand in assignments
Procedure to submit through Safe Assign to prevent fraud
Group enroll
Subdivision in groups, file exchange
Deadlines
Deadlines of all asignments
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