ICT Induction Template 2014

Introduction to ICT
Mathematics – 6th October 2014
Mike Mussard – Site Manager
About ICT
Information and Communications Technologies (ICT) works to keep
College connected, support education and research goals, and enhance
the student experience.
As well as delivering initiatives to support innovation and develop IT
capability, we look after the IT systems and services that keep College
running.
38,000 devices connect per
week on 22 sites
7,500 fixed phones, 2,500
phones in halls, 1,400
mobiles
56,000 mailboxes
College network carries over
1,000,000 emails per day
Tier 2 High Performance Computing
Top of Russell Group Universities
for providing IT
resources students need (National
Student Survey 2014)
4.3 petabytes of data on 3,759 tapes
1 petabyte managed storage
12,000 Imperial Mobile users
12,000 managed PCs
1.1 MW Data Centre
Getting connected
ICT sets up user accounts for staff and students and guests, providing
authorised access to College’s IT.
Your username and password are allocated before you arrive for use
across all IT services at Imperial, from your Student e-Service to your
email and WiFi.
If you have forgotten your College username or password, go to
https://www.imperial.ac.uk/ict/passwords
“changing password”
Getting connected
Your Imperial College email account can be accessed via any PC in
College or via a web browser at:
 www.imperial.ac.uk/office365 for new undergraduates
You can add your email account to your smart phone or tablet.
Your mailbox quota is 50GB (UG)
Other email client configurations are on the ICT website
http://www.imperial.ac.uk/ict/email
“email configuration”
Getting connected
In your halls of residence
Most halls have WiFi access. You can connect your laptop or PC via a
network cable. Cables are available from the Service Desk or any high
street computer shop. When you open your web browser you need to
register to activate your internet connection.
You can request a temporary guest account for visitors, using the Guest
Access system, here
https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx
Most halls have telephones. Calls to College numbers are free. Outgoing
external calls will be charged. You can make and pay for calls using a prepay system, find out more here
http://www3.imperial.ac.uk/ict/services/telephones/hallsofresidence
Wired and Wireless Network Access
Devices must be authorised to use the College network
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Wired devices (eg, PCs, Xbox etc) need the MAC address registering
Registration page found in browser on device
Wireless devices connect to Imperial-WPA with your College
username and password
Detailed instructions for connecting are on website
In general, most mobile devices (except older Kindles) will work on our
wireless network
http://www.imperial.ac.uk/ict/wifi
“wireless connection”
Getting connected
On campus
Devices must be authorised to use the College network
• Wired devices (eg, PCs, Xbox etc) need the MAC address to be registered
• Registration page found in browser on device
• Wireless devices connect to Imperial-WPA with College username and
password
• Detailed instructions for connecting are on the website
• Most mobile devices (except Kindle) will work on our wireless network
Imperial Mobile is a mobile application enabling students to access College
information and services anytime, anywhere.
• Available on Apple App Store, Android Market and Web Version (e.g.
Blackberry)
• Find out what's on at the College
• Search campus maps
• Search the Library catalogue
• And more…
Public (Cluster) PCs
There are around 3,000 PCs across College (Library, teaching rooms) for
students to use
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Managed and installed by local ICT teams
Software available is chosen by the department
Assisted technology software like ClaroRead and MindView are available
If you need extra software installed, talk to your department
All PCs are ‘frozen’ – Do not save work on C:\ drive
Where are your local cluster PC labs?
http://www.imperial.ac.uk/ict/teachingclusters
The Library provides lots of services including access to public PCs, see
Library Spaces
“clusters”
Cluster PCs in Maths
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Maths Learning Centre – Huxley 414
• 73 Pcs; Intel Core i7, 16GB RAM, 256GB Solid State Drive
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Common room – Huxley 212
• 8 PCs; Intel Core i7, 8GB RAM
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Huxley 408
• 18 PCs (mixed)
Saving your work: Home ‘H’ Drive
Secure personal storage space on College’s server is allocated to
every student.
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Automatically mapped on login as H:\
Backed up every night
Data is kept for 3 months
Contact the Service desk to restore deleted files
Your ‘H Drive’ quota is 4GB (UG)
http://www.imperial.ac.uk/ict/homedirectory
You can also connect to this space from your personal computers
“home directory”
Saving your work: One Drive
Within Office 365, OneDrive offers Cloud storage. So all students can
use One Drive to store up to 1TB of data files.
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For personal PCs you can use a Microsoft provided client to
synchronise the data between the cloud and your local storage (if using
MS Windows OS). (N.B. This facility is NOT provided in clusters.
http://support.microsoft.com/kb/2903984
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In public clusters – use the web client to access files on your “One
Drive”
Printing
Printing is managed centrally through ICTprintservice all around the
College
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ICTprintservice uses ‘Pull Printing’ – (held on server)
Swipe card access for printing
Costs set by each department
You may be allocated print credits (money) for your course
Top up online (more than £5) or at money loaders (less than £5) in
Central Library
http://www.imperial.ac.uk/ict/printservice
“print service”
Software deals
A range of free and discounted software is available, including
AntiVirus software. Go to the Student Software Web page.
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Dreamspark – Free
Microsoft development
tools
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http://imperial.onthehub.c
om
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Remember, there’s
always free software, e.g.
Linux
NEWSFLASH!
Students can install Word, Excel,
PowerPoint, OneNote, and more on up to
five PCs and Macs, plus five tablets,
including iPad. All work can be saved online
in OneDrive and accessed from any device.
The same software is available on College’s
many public PCs.
“software pricelist”
making IT work
If you have problems activating your College username, installing
software, or for any other IT issues then please contact the ICT Service
Desk by:
• Giving us a call on 020 7594 9000
• Logging a request online using ASK ICT https://imperial.servicenow.com/ict/
• If you’re on central campus, come and see us in person at the West
Wing, Level 4, Sherfield Building, South Kensington campus
• And, you can also follow us on Twitter @TheServiceDesk
• Local Support team are based in 411 Huxley
ICT Security
ICT’s Security Team works to keep College networks safe and secure,
filtering SPAM, tackling scam emails and offering support. Protects the
College against viruses and network threats:
• Hardware firewall
• Symantec Anti-Virus
• Malwarebytes (Anti malware)
Conditions of Use - You need to abide by Conditions of Use for IT
Services concerning anti-social behaviour and misuse under UK law.
• Don’t torrent copyrighted material (MPAA)
• Personal logins are recorded, but not monitored except when any
breach of the Conditions is suspected
Any concerns, contact the ICT Service Desk
Any questions?
IT for Students webpage, herehttp://www3.imperial.ac.uk/ict/services/servicesforstudents
ICT Service Desk :
• Giving us a call on 020 759 49000
• Online using ASK ICT https://imperial.service-now.com/ict/
• Level 4, Sherfield Building, South Kensington campus
• Follow on Twitter @TheServiceDesk

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