1395 2 6 3 . 2 *1 -1 . -2 -3 1395/3/17 : 1394/5/1 . . . E-mail: [email protected] - . . * 1395 2 6 » « _______________________ » « « Super Decision » « » « . » « » « » « » -1 . . . . . . 72 . _______________ ... . . 1 (CSFs) -2 -1-2 .[7 1] .[2] . 4 . 2 1995 .[22 4] [3] 1981 . CSFs 1. Critical success factors 2. Ronald Daniel 3. Rocart 4. Johnson 5. Michael Friesen 73 1961 3 5 1395 2 6 _______________________ . . 2 1 . 1 6 ERP ERP : 1390 [5] 8 1388 [6 ] 16 [7] 1388 ... CSF : [8 ] [9] 74 1387 1384 _______________ ... 2 22 : [10] 2011 [11] 2007 [12] 2007 [13] 2005 ... 14 : ... AMT AMTs ERP ERP . ( ) 1 . .[97 75 14] 1395 2 6 _______________________ - - - .. -. . - - - - - - - - ) - - - - - - - - - R&D - - ) - - - - - 1 76 _______________ ... 5 4 .[28 14] – -2-2 . . .[12 15] (ANP) -3-2 . .[27 16] « « « » « » » .[17] ANP AHP . . : 77 » 1395 2 6 _______________________ (ANP) -1-3-2 : . : 9-1 9 1 .[19] .[18] . . 1 1 = : / :W / . :A . (W) .[19] 78 . _______________ ... : ANP 1 . 2) . . .[20] . 2 = 0 0 0 2 0 0 . W21 W32 I . W22 1 . 1. Super matrix 79 1395 2 6 _______________________ . . . 2 2 = lim . . 3 . 3 -3 80 _______________ ... 42 . . 0/1 0/0643 3 = + ( )( ) ( :nj j . j= . j j :Wij i j+1 i 3….h :Ni,j+1 . :C :Kc j+1 :µi, j+1 j k i :W(k)(h) h :nk k k= 81 3….s ) 1395 2 6 _______________________ :µk(j,h) h . k k j :Wjk j -4 . 45 ANP 10 . . 10 7 12 4 3 3 82 45 _______________ ... 4 4 83 1395 2 6 _______________________ 4 (W21) (W32) (W22) 42 . 42 Super Decision . 84 (W33) _______________ ... 5 . 5 3 0/11089 5 0/0993 6 0/09613 12 0/02009 2 0/1419 4 0/10203 7 0/08004 1 0/14319 8 0/06706 9 0/05643 11 0/0304 10 0/05169 0/33 0/32 0/21 0/088 0/052 5 6 . 85 1395 2 6 _______________________ 6 %40 %35 %25 40 « 25 35 » « » « » « -5 » « . -1 : . -2 : 86 » _______________ ... : : -3 . . . . . . . . . . ) ( ) . . 87 1395 2 6 _______________________ . . . . . ANP -1 : 88 . _______________ ... -2 -6 (1384) . : [1] . [2] Walker S. P., Wachs T. D., Meeks Gardner J., Lozoff B., Wasserman G. A., Pollitt E., Carter J. A. (2007) "Child development: risk factors for adverse outcomes in developing countries", The Lancet, 369(9556): - . [3] Rockart J. F. (1986). A primer on critical success factors”, Published in The Rise of Managerial Computing: The Best of the Center for Information Systems Research, edited with Christine V. Bullen.(Homewood, IL: Dow Jones-Irwin), 1981, OR. [4] Friesen M. E., Johnson J. A. (1995), The success paradigm: Creating organizational effectiveness through quality and strategy, Greenwood Publishing Group. » (1387) . ERP « .88-67 :(4)1 - « [5] » (1388) . . [6] .(3)2 » (1388) . « [7] .(3)2 » (1382) . .45-40 :(37) « 89 - [8] 1395 2 6 _______________________ (1384) . . [9] . [10] Shehu Z., Akintoye A. (2009) "The critical success factors for effective programme management: A pragmatic approach", The Built & Human Environment Review, 2: 1-24. [11] Singh R. K., Garg S. K., Deshmukh S. G., Kumar M. (2007) "Modelling of critical success factors for implementation of AMTs.", Journal of Modelling in Management, 2(3): 232-250. [12] Plant R., Willcocks L. (2007) "Critical success factors in international ERP implementations: a case research approach", Journal of Computer Information Systems, 47(3): 60-70. [13] Hung Y. C., Huang S. M., Lin Q. P., Tsai M. L. (2005) "Critical factors in adopting a knowledge management system for the pharmaceutical industry", Industrial Management & Data Systems, 105(2): 164-183. [14] Thompson A. A., Strickland A. ( ) Strategic management concept and cases edition, New York, USA. .140 « » (1382) . [15] [16] Saaty T. L. (2005) "The analytic hierarchy and analytic network processes for the measurement of intangible criteria and for decision-making", In Multiple criteria decision analysis: State of the art surveys (pp. 345-405). Springer New York. [17] Kurttila M., Pesonen M., Kangas J., Kajanus M. (2000) "Utilizing the analytic hierarchy process (AHP) in SWOT analysis—a hybrid method and its application to a forest-certification case", Forest Policy and Economics, 1(1): 41-52. [18] Chang N. B., Davila E. (2006) "Siting and routing assessment for solid waste management under uncertainty using the grey mini-max regret criterion", Environmental management, 38(4): 654-672. 90 _______________ ... [19] Najafi A. (2010) "Structure and environmental challenges analysis in projects management using analytical", International Journal of Industiral Engineering & Producion Management, 21(1): 63-76. [20] Saaty T. L. (2004) "Fundamentals of the analytic network process— Dependence and feedback in decision-making with a single network", Journal of Systems science and Systems engineering, 13(2): 129-157. 91