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PROMOTER’S GUIDE
BOX OFFICE
GENERAL ADMISSION
General Admission or open floor seating is permitted only with the Ryan Center Management approval.
BOX OFFICE/TICKETING
The Ryan Center offers full box office services through the Ryan Center Box Office, via Ticketmaster by phone
at 800-845-3000, via the internet at www.theryancenter.com and at registered TM outlets. The Ryan Center is
currently under contract with Ticketmaster.
BOX OFFICE RATES AND REGUL ATIONS
The use of the Ryan Center Box Office and registered
outlets is required, unless noted otherwise in contract,
to be used for all ticketed events in order to provide
accurate control of receipts and maximum service
to patrons.
The Ryan Center has implemented a $2.50 per ticket
surcharge to be included in the price of each ticket.
The Ryan Center withholds complimentary tickets
equal to 1% of manifested capacity for each performance.
In a reserved seating configuration, management shall
determine the location of its complimentary tickets.
The Ryan Center shall order, audit and determine sales
outlets for all tickets sold for Ryan Center events. Management shall have complete custody and control of all monies
received from the sale of tickets for the purpose of applying
same toward payment of any balance for rent or otherwise
due the Ryan Center. All money received from ticket sales
shall be deemed held in trust by the Ryan Center as a bailment
for the benefit of ticket purchasers. At no time will tickets
be placed on sale unless a contract is signed and record of
deposit is on file.
There is no sales tax on tickets at the Ryan Center.
The settlement will include all and any credit card fees from
transactions made at the Ryan Center Box Office.
SET TLEMENT
The Ryan Center provides a Box Office
statement and settlement of all monies
owed upon closing the Box Office for the
final performance.
RE-SELLING OF TICKETS
(HUCKSTERING/SCALPING)
Re-selling of tickets by private parties is
prohibited on the Ryan Center property.
THERE ARE TWO (2) BOX OFFICE
LOCATIONS WITHIN THE RYAN CENTER ,
WITH A TOTAL OF 10 TICKET WINDOWS.
THE RYAN CENTER’S BOX OFFICE HOURS
ARE AS FOLLOWS:
September – May
Monday thru Friday: 10:00am-6:00pm
Saturday: 10:00am-2:00pm
Sunday: If there is an event, the box office
will open 90 minutes prior.
May-September
Monday thru Friday: 10:00am-4:00pm
Saturday and Sunday: If there is an event,
the box office will open 90 minutes prior.
Saturday: if there is an on-sale the box
office will open at 10am.
Hours are extended on event days.
THE RYAN CENTER PROMOTERS GUIDE | theryancenter.com/promotersguide
PROMOTER’S GUIDE
BOX OFFICE
GENERAL RULES
Helium balloons are not allowed in the building.
The Ryan Center does not allow the use of any adhesive tape on walls, seats or any
equipment in the arena.
Stickers and adhesive backed decals are not to be given out in or around the building.
Nails and screws are not to be driven into the Ryan Center floor, ceilings, chairs, and walls.
Vehicles are not permitted in the facility without prior written approval.
There is a No – Re-Entry policy in place during events.
Selling of Illegal Merchandise (Bootlegging of merchandise not sold under the approval
of the Ryan Center management) is prohibited on the Ryan Center property and is subject
to confiscation.
Smoking is not permitted inside the Ryan Center.
ALCOHOL
Alcohol is NOT available for purchase at any concession stands in the arena. Alcohol is
available for purchase in Luxury Boxes and premium service areas. Alcohol will be available
to artists if requested in the Artist Riders.
CAMERAS AND RECORDING DEVICES
As a general rule, cameras and recording devices of any kind are not permitted inside the
Ryan Center. This is subject to change on an event-by-event basis.
THE RYAN CENTER PROMOTERS GUIDE | theryancenter.com/promotersguide

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