McGregor - Schelte Halma, Supply Chain manager DHL Global Forwarding - Freek Hoogendorp, Project manager McGregor – DHL Global Forwarding Inbound Logistics in de Fashion Branch Agenda 1. Introductie McGregor 2. Introductie DHL Global Forwarding 3. Aanleiding 4. Doelstelling 5. Project plan, implementatie, waar loop je tegen aan 6. Afronding van implementatie 7. Is de doelstelling bereikt? 8. De toekomst DHL Global Forwarding | Baarn| 2014 DHL | Page 2 McGregor - Schelte Halma, Supply Chain manager DHL Global Forwarding - Freek Hoogendorp, Project manager DHL Global Forwarding | Baarn| 2014 DHL | Page McGregor - Schelte Halma, Supply Chain manager DHL Global Forwarding - Freek Hoogendorp, Project manager DHL Global Forwarding | Baarn| 2014 DHL | Page DPDHL Overview DHL Global Forwarding | Baarn| 2014 DHL | Page 7 Group Overview Mail Global Forwarding, Freight Supply Chain Express • Delivers 70mn mail items to more than 40mn house-holds in Germany • DHL Global Mail largest network for mail distribution worldwide • Global market leader in airfreight and among top two leading ocean freight services • Specialist in industrial projects and end to end transport management solutions • One of Europe’s leading road freight forwarders • 3,000 locations • Strong customer base (>50% of Forbes 500) • Global market leader in contract logistics with 8.5% global market share • ~23mn square metres of warehouse space • 2,500 logistics centers, warehouses and terminals • Leading provider of corporate information solutions worldwide • Strong customer base built on long-lasting partnerships • Market leader in the international time-definite express market in all regions outside the Americas • Presence in more than 220 countries and territories • 32,300 service points • 4,000 facilities • 250 aircrafts • 3 main global hubs DHL Global Forwarding | Baarn| 2014 DHL | Page 8 Deutsche Post DHL – Corporate DHL Divisions Express Global Forwarding Supply Chain • Export services • Air freight • Import services • Ocean freight • End-to-end offering in contract logistics and industry solutions • Domestic services • Industrial projects Williams Lea • Optional services • Transport management • Business process outsourcing • Industry solutions • Customs • Brand Services Agency – Tag • Small business solutions Freight • Full truckload • Part truckload • Less than truckload • Intermodal transport • Customs DHL Global Forwarding | Baarn| 2014 DHL | Page 9 DHL GLOBAL FORWARDING – Sector Expertise ENGINEERING & MANUFACTURING AUTOMOTIVE CHEMICALS CONSUMER ENERGY Proactive solutions providing control to respond quickly to changing market conditions Secure, timely and cost effective solutions that bring value across the chemical sector supply chain Improving your speed to market, reducing damage to products Delivering to remote locations, planning and executing turnkey projects regulatory compliant, speeding up new market entry Managing complex and far-reaching supply chains while offering strong operations, speed and reliability FINANCIAL SERVICES LIFE SCIENCES & HEALTH CARE PUBLIC SECTOR RETAIL TECHNOLOGY Financial logistic solutions with focus on security, high speed communications and proven reliability Delivering pharmaceutical products globally, through a controlled transportation network Providing operational excellence, security, planning and timely delivery of logistics services Simplify your supply chain from design concepts to consumers, wherever your suppliers and markets are Providing highly reliable, consistent, and secure integrated supply chain solutions globally DHL Global Forwarding | Baarn| 2014 DHL | Page 10 DHL Retail Sector We are offering a totally integrated and tailor made supply chain solution including order management, supplier compliance, origin consolidation and VAS, transportation management and last mile delivery management. Sub Sectors: Fashion & Apparel: Textiles, Clothing, Footwear, Leather goods; Luxury Goods: Clothing, Accessories, Luggage; GMSP1: Large retail stores; THRC2: Hotels, Restaurants, bars, canteens, Other similar outlets; Specialty Retail: Concentrate on selling one merchandise category KEY TRENDS LOGISTICS IMPLICATIONS • Largest consumption markets shifts to emerging markets • Global retailers challenged by local infrastructural constraints & local regulations in emerging markets • Customers value choice of buying experience (multi-channel sales) • International sourcing continues to be dynamic in search of lower cost, reliability, quality & speed to market • Bulk ordering shifts to smaller orders & re-orders due to uncertain demand & inventory reduction • Information systems, a USP yesterday, are pre-requisite for survival today • Retailers using state of art supply chain as competitive advantage (e.g. Zara, Amazon) • Shorter Product Cycle with trend of moving from 2–4 buying seasons a year to now 6–8 DHL Global Forwarding | Baarn| 2014 • Increasing supply chain requirements of diverse sales channels (from hyper-market to e-fulfillment) • Shift in mft reliance on China to SEA or Indian Sub-continent; and to locations closer to markets • Shorter lead time, smaller buffer stock leading to higher demands on supply chain performance • IT system that talks to retailers’ entire supply chain system (order to cash) is critical to bus. success • Supply chain becomes core to bus. strategy/vision. Logistics is a business led decision • Supply chain & order manag. process more dynamic & demanding with higher fluctuations in forecasting DHL | Page 11 DHL Retail Sector: Value Proposition Expertise Industry Expertise and Know-How Global Network, Local Presence Reliability and Regulatory Compliance Innovation and Customization A Global Expert Community dedicated to serving you with industry competence A network that covers where your suppliers and customers are – today and tomorrow A wide range of services that is managed to consistently meet the highest performance standards in the industry Solutions that fulfill your business demands across all channels and all segments of your Supply Chain • Worldwide community of over 200 retail specialists • Customs and regulatory specialists available for advice especially in emerging and high growth consumer markets • Competence in Supply Chain Consulting and Network Design • Sub-sector focus on Fashion & Apparel and Luxury Goods • Owned offices in over 150 countries covering more than 810 terminals & warehouses • Over 3 million square foot of facilities for VAS and consolidation at key sourcing areas • Regional hubs in major gateways such as Panama, Singapore, Hong Kong & Shanghai • Investments in emerging production areas and consumer markets • Retail Competency Centers to manage the end-to-end flows of product and information down to PO/item level • Continual development of visibility and exception management solutions down to item level from factory to consumer • First Choice - six sigma approach to performance measurement and improvement • Suite of transportation services to provide flexibility in transit times to meet retail demands • Tailor made Textainer for handling GOH shipped by LCL or Air • Regional distribution services Door-to-More™ - direct to store/consumers • International Supply Chain (ISC) provide supply chain management and origin services tailored to retail business DHL Global Forwarding | Baarn| 2014 DHL | Page 12 Overview DHL services for Fashion • Tellen • Sorteren • Picking • Packing • Labeling • Tagging • De-stitching • Stitching • Kwaliteitsinspectie • Distributie • Warehouse Management • Transporteren per luchtvracht, zeevracht of per truck, en ophalen en afleveren van zendingen bij de eindgebruiker of een distributie punt • DHL International Supply Chain Management DHL Global Forwarding | Baarn| 2014 DHL | Page 13 China Hub and Distribution Solution for Fashion 1) PO ABC Garment Company 7) POD sent to ABC 2.1) Import Customs Clearance 1) Pre-alert 3) Cargo Arrival Confirmation 4) Delivery Order DC 5) Cargo Dispatching Overseas Suppliers 2.2) cargo Arrival 2) cargo pick up and arrival Chinese Suppliers 2) cargo pick up and arrival DHL Global Forwarding | Baarn| 2014 • Tally • Sorting • Picking • Packing • Labeling • Tagging • De-stitching • Stitching • Quality Inspection • Distribution 6) POD Signed Local Shop 5) Cargo Dispatching 6) POD Signed Local Buyer DHL | Page 14 Aanleiding McGregor Inbound logistiek niet meer efficiënt: Spreadsheet niet stabiel genoeg Planning niet betrouwbaar genoeg Te weinig mogelijkheden om door te groeien met meer gebruikers Wens om planning exception based te maken Geen basis om een grotere stappen te maken Betere aansluiting nodig met badge planning Consolideren van shipments Noodzaak om alle stakeholders beter te informeren, Beter zicht op de kosten Betere invoice matching DHL Global Forwarding | Baarn| 2014 DHL | Page 15 Doelstelling Creëren van een stabiel platform met multi-user mogelijkheden, zoals: Web based tool, voor iedereen toegankelijk, zonder lastige computer configuraties Real time informatie beschikbaar Koppeling aan bestaand ERP systeem DHL Global Forwarding | Baarn| 2014 DHL | Page 16 DHL INTERNATIONAL SUPPLY CHAIN DHL Global Forwarding | Baarn| 2014 DHL | Page 17 DHL INTERNATIONAL SUPPLY CHAIN Solution that links the origin supply chain with the destination market requirements, resulting in a more cost effective and efficient supply chain with complete visibility and control through a single point of contact. DHL INTERNATIONAL SUPPLY CHAIN includes origin, freight and destination management services across all modes. Dedicated account management en ontwikkelingsresources, 1 contact punt binnen de organisatie. Verantwoordelijk voor het ontwerp, implementatie en management. Meer dan over 3 miljoen square feet warehouse op sleutelposities in de wereld. B.V. China met consolidatie services, value add en regionale hub services. Services zijn verbonden en gekoppeld door 1 sterke IT visibility oplossing (GT Nexus Platform) zorgdragend voor purchase order, leverancier, carrier en bestemmingsmanagement met volledige rapportage. Supply chain service level agreement, en Supply chain key performance indicators DHL Global Forwarding | Baarn| 2014 DHL | Page 18 Voordelen voor McGregor Reduceren van de cycle tijd Creëren van voorspelbare en betrouwbare transit tijden, alleen bezig zijn met de uitzonderingen Terugbrengen van het aantal zendingen door meer orders per zending/containers te verschepen Verplaatsen van arbeidsintensieve werkzaamheden naar de herkomst Verbeteren van de distributie, planning en efficiency Reduceren van de ‘inventory carrying costs’ Besparing op de kosten per SKU/ order item Verbeteren van de voorraad doorstroming, en op voorraad status Reduceren van de arbeidskosten Verbeteren van de container belading Verbeteren van de leveranciers performance Kostprijs per stuk voor transport kosten kunnen berekenen Betrouwbaar IT infrastructuur Geen investering in IT systemen, web-based tool Betrouwbare financiële en liquiditeits planning DHL Global Forwarding | Baarn| 2014 DHL | Page 19 Project plan - implementatie Task Description Due Date MILESTONE: 1st Draft of SOP Complete 9-mrt-12 MILESTONE: Updated project plan completed and approved 16-mrt-12 MILESTONE: 2nd draft of SOP Completed 30-mrt-12 MILESTONE: GTN Data Entry Instructions Complete 6-apr-12 MILESTONE: GT Nexus User Set-Up and Configuration Complete 13-apr-12 MILESTONE: Invoicing process agreed and signed off 13-apr-12 MILESTONE: Full GT Nexus System Configuration Complete 20-apr-12 MILESTONE: All Open Purchase Orders in GT Nexus 20-apr-12 MILESTONE: GT Nexus User Training Complete 20-apr-12 MILESTONE: Operational Reports / Saved View s Created in GTN 20-apr-12 MILESTONE: Vendors fully briefed 20-apr-12 MILESTONE: Final version of SOP issued 20-apr-12 MILESTONE: Go Live w ith vendor bookings 25-apr-12 DHL Global Forwarding | Baarn| 2014 Date % Complete Complete DHL | Page 20 Verleden, heden en de toekomst Waar komen we vandaan, waar staan we nu, en waar gaan we naar toe DHL Global Forwarding | Baarn| 2014 DHL | Page 21 Verleden Op basis van een enorm spreadsheet werd de planning gedaan met 1x per week updates Geen controle over de vendors Te laat of te vroeg leveringscontrole geheel manueel Geen real-time order informatie beschikbaar Te weinig invloed op aanlevering procedure vendors Geheel manuele invoer en controle Geen rapportage mogelijkheden anders dan uit Excel Cash flow planning van het manuele spreadsheet DHL Global Forwarding | Baarn| 2014 DHL | Page 22 Heden Real time visibility van de orders Goed, gedetailleerd en onderbouwd KPI rapport, met inzichten die we voorheen niet konden krijgen. EDI interface met het systeem voor uitwisseling van gegevens, Real-time informatie, performance rapportage Stuks prijs, per product voor de transport kosten, en luchtvracht- en zeevrachtkosten Invloed in vendors performance en controle Controle van de betalingen van de facturen aan de leveranciers via het systeem, en direct invloed op de cash flow Pro actiever betrokken zijn van McGregor Logistieke afdeling bij het verschepen en betrokken bij de planning, het systeem helpt McGregor, niet meer zelf een database bouwen maar data aanvullen Actief bezig met het beladen van de container, om de container efficiency te verhogen Road en Air freight op tijd inzichtelijk , binnen 24 uur info beschikbaar DHL Global Forwarding | Baarn| 2014 DHL | Page 23 Toekomst Inbound en outbound koppelen aan integrale planning WMS systeem koppelen aan het order systeem, en het McGregor systeem (done) Slimme koppeling van het DHL systeem en de badge planning in het systeem van McGregor Nog verder terugbrengen van transport kosten door betere planning Quality check/control op origin Labeling, tagging op origin, snake loading, shop ready distribution. Laden op planning Waalwijk van de container op Origin. Ready in store packaging op Origin DHL Global Forwarding | Baarn| 2014 DHL | Page 24 Landed Cost Example Weekly Number of Units Shipped and Cost per Unit Cost/Unit 120000 € 0,45 € 0,40 € 0,35 € 0,30 € 0,25 € 0,20 € 0,15 € 0,10 € 0,05 €- 100000 60000 40000 20000 0 1 2 3 4 Arrival week 5 Weekly Number of Cartons Shipped and Cost per Carton Cartons Cost/Carton 5000 € 9,00 € 8,00 € 7,00 € 6,00 € 5,00 € 4,00 € 3,00 € 2,00 € 1,00 €- Cartons 4000 3000 2000 1000 0 1 2 3 4 EUR per carton Units 80000 Voorbeeld van landed costs EUR per unit Units 5 Arrival week DHL Global Forwarding | Baarn| 2014 DHL | Page 25 Container Utilisation Example Last 12 Months Performance 20’ Container Utilisation Last 12 Months Average Utilisation Average of Target industry YTD, 20' container fill stands at 21.9 CBMs Vs. a target of 18 30,0 25,0 Avg CBMs 21,8 22,4 20,0 40’ HC Container Utilisation Last 12 Months 15,0 10,0 Average Utilisation 5,0 70,0 0,0 CY-CY 65,0 CFS-CY 40’ Container Utilisation Last 12 Months Average Utilisation Average of Target fill YTD, 40' HC container fill stands at 57.9 CBMs Vs. a target of 56 Avg CBMs Average of Target industry 60,0 50,0 40,0 30,0 20,0 10,0 0,0 Average of Target fill Average of Target industry Avg CBMs YTD, 40' container fill stands at 44.1 CBMs Vs. a target of 35 Average of Target fill 60,0 58,1 57,6 CY-CY CFS-CY 55,0 50,0 45,0 40,0 44,9 42,1 CY-CY CFS-CY McGregor KPI Pack | March 2013 DHL Global Forwarding | Baarn| 2014 26 DHL | Page Modal Breakdown Analysis Example CY vs. CFS % of Volume Shipped by Service Mode in February LCL 28% CFS-CY 36% 45% of total February volume was shipped on a CY-CY basis. CY-CY 36% % of Volume Shipped by Service Mode (Last 12 Months) % of total CBMs This means that a majority of stock shipped was either CFS (43%) or LCL (12%) which is higher than the YTD average (32% combined). 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% LCL CFS-CY CY-CY McGregor KPI Pack | March 2013 DHL Global Forwarding | Baarn| 2014 DHL | Page 27 Scope en afsluiting 1. 2. 3. 4. Aanleiding Doelstelling Project plan Implementatie, waar loop je tegen aan; dedicated account management, lange termijn zaken in de gaten houden. 5. Afronding van implementatie, wanneer is de implementatie klaar, blijft work in progress 6. Is de doelstelling bereikt? Ja die is bereikt 7. De toekomst: zie voorafgaande slides DHL Global Forwarding | Baarn| 2014 DHL | Page 28 Lessens learned and do’s / don’ts Neem de tijd voor een goede implementatie Commitment vanuit beide partijen is een absolute must Implementatie op herkomst, en een goede introductie van het concept helpt voor een goed begrip bij de leveranciers, en alle andere steakholders Probeer gedurende de uitrol vast te houden aan het oorspronkelijke plan, maar blijf ook flexibel Gefaseerde uitrol werkt beter dan een complete ‘big bang’ uitrol DHL Global Forwarding | Baarn| 2014 DHL | Page 29 PLEASE INSERT CLASSIFICATION HERE DANK U VOOR UW AANDACHT
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