RealPresence Collaboration Server 800s Release Notes

Release Notes
Version 8.3 Incremental | December 2014 | 3725-74600-015C
RealPresence Collaboration Server
800s
Trademark Information
POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of
Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
This software has not achieved UC APL certification.
This document provides the latest information for security-conscious users running Version 8.3 software.
The information in this document is not intended to imply that DoD or DISA certifies Polycom RMX systems.
End User License Agreement
Use of this software constitutes acceptance of the terms and conditions of the Polycom® RealPresence® Collaboration
Server (RMX) 1500/1800/2000/4000 system end-user license agreements (EULA).
The EULA for your version is available on the Polycom Support page for the Polycom® RealPresence® Collaboration
Server (RMX®) 1500/1800/2000/4000 system.
© 2014 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
i
RMX Release Notes Version 8.3
Regulatory Notices
•
No user-serviceable parts inside. Do not open.
•
The plug-socket combination must be accessible at all times, because it serves as the main
disconnecting device
•
This equipment must be earthed. Do not power this equipment if the integrity of themains earthing
conductor cannot be verified
•
Only trained and qualified personnel should be allowed to install, replace, service or repair this
equipment
•
To prevent system overheating do not operate in an ambient temperature
exceeding 40° C / 104° F
•
Installation of this equipment must comply with local and national electrical codes.
Warning
Warning
Environmental
This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be
obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via:
[email protected]
Information on recycling can be found at: www.polycom.com/WEEE
Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations
for waste. For further information please contact: [email protected]
Batteries
Below is a listing of batteries that could be present in the product:
Description:Internal CMOS battery
Type:CR2032 Lithium Coin Cell
Weight:3.3g
Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.
Batteries in this product are not based on mercury, lead or cadmium technologies.
Batteries in this product are not intended to be replaced or removed by the user
Additional information on the safe use and recycling of batteries can be found at: www.polycom.com/batteries
Polycom, Inc.
ii
RMX Release Notes Version 8.3
United States Federal Communication Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority
granted to the user by the FCC to operate this equipment.
Industry Canada (IC)
This Class [A] digital apparatus complies with Canadian ICES-003
Cet appareil numerique de la classe [A] est conforme a la norme NMB-003 du Canada
European Economic Area (EEA)
Česky [Czech]:
Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shodě se
základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
Dansk [Danish]:
Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom
RMX overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Deutsch [German]:
Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
Eesti [Estonian]:
Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust
direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele
asjakohastele sätetele.
English:
Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC.
Español [Spanish]:
Por medio de la presente Polycom (UK) Ltd declara que el Polycom RMX cumple
con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.
Ελληνική [Greek]:
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ
ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.
Français [French]:
Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est
conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.
Polycom, Inc.
iii
RMX Release Notes Version 8.3
European Economic Area (EEA)
Italiano [Italian]:
Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme
ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.
Íslenska (Icelandic):
Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við
grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC
Latviski [Latvian]:
Ar šo Polycom (UK) Ltd deklarē, ka Polycom RMX atbilst Direktīvas 1999/5/EK
būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
Lietuvių [Lithuanian]:
Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
Nederlands [Dutch]:
Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in
overeenstemming is met de essentiële eisen en de andere relevante bepalingen
van richtlijn 1999/5/EG.
Malti [Maltese]:
Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma
mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva
1999/5/EC.
Magyar [Hungarian]:
Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a
vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb
elõírásainak.
Norsk [Norwegian]:
Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de
grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.
Polski [Polish]:
Niniejszym Polycom (UK) Ltd oświadcza, że Polycom RMX jest zgodne z
zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy
1999/5/WE.
Português [Portuguese]:
Polycom (UK) Ltd declara que este Polycom RMX está conforme com os
requisitos essenciais e outras disposições da Directiva 1999/5/CE.
Slovensko [Slovenian]:
Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a
všetky príslušné ustanovenia Smernice 1999/5/ES.
Slovensky [Slovak]:
Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a
všetky príslušné ustanovenia Smernice 1999/5/ES.
Suomi [Finnish]:
Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
Svenska [Swedish]:
Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I
överensstämmelse med de väsentliga egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv 1999/5/EG.
A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire,
SL1 4DX, UK.
Polycom, Inc.
iv
RMX Release Notes Version 8.3
Taiwan BSMI EMC statement
Japan VCCI EMC statement
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise.
When such trouble occurs, the user may be required to take corrective actions.
Worldwide EMC statement
This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
Optional ISDN interface card
If the above is fitted to the system then the following statements also apply;
United States Federal Communication Commission (FCC)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN
card itself is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
If requested, this number must be provided to the telephone company.
The following USOC, FIC and SOC codes are applicable to this equipment;
USOC Jacks: RJ48S
Service Order Code: 6.0N
Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens the telephone company will provide advance notice in order for you
to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the
U.S.A. 1-888-248-8294. If the equipment is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service
commission or corporation commission for information.
Polycom, Inc.
v
Contents
New Features List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Changes to Existing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Interoperability Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
RealPresence Collaboration Server 800s Conferencing Options . . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Resources and Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Collaboration Server Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Windows 7™ Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Internet Explorer 8 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Version 8.3 Inc - Upgrade Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preparing for the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Upgrading from Version 8.0 to 8.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Upgrading from Version 8.1/8.2 to Version 8.3 Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Upgrading the RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Changes to Existing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
VMR Entry Queue - Change of Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Corrections and Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Corrections Between Version 8.3 and Version 8.3 Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
OpenSSL 'Heartbleed' Vulnerability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Prerequisites and Configuration Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Rollback Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Polycom, Inc.
i
Doc Title in Header
Resolved Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Procedure 1: Ending all Internet Explorer Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie and
Collaboration Server Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Deleting the Temporary Internet Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Deleting the RMX/Collaboration Server Cookie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting the RMX/Collaboration Server ActiveX Object . . . . . . . . . . . . . . . . . . . . . . . 44
Procedure 3: Managing Add-ons Collisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites List . . 46
Procedure 5: Browser Hosting Controls (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Polycom, Inc.
ii
RealPresence Collaboration Server 800s 8.3 Inc
New Features List
New Features List
The following table lists the new features in 8.3. Full information about these features can be found in the
Polycom® RealPresence Collaboration Server Virtual Edition/800s Administrator’s Guide.
Version 8.3 - New Features List
#
Category
Feature Name
Description
1
Conferencing
CCS Support
The Polycom CSS (Content Sharing Suite) Plug-in for Lync clients is
supported, allowing Lync clients to receive and send Content on a
separate channel, without having to use the video channel. Content is
transmitted using SIP BFCP.
2
Video/Partners
HD RTV Video
Protocol
HD RTV Video Protocol is supported enabling the use of legacy
endpoints.
3
Conferencing
Encryption
support with
TIP
Encryption between the Polycom RealPresence Collaboration Server
800s and a CISCO environment is now supported. Media and control
can be encrypted using SRTP/SRTCP. TIP is encrypted using SRTCP.
SIP is encrypted using DTLS. When upgrading the RMX automatically
creates a self-signed certificate to support encrypted communications
with CISCO endpoints.
4
Conferencing
Symmetric HD
1080p30
Symmetric HD1880p30 resolution is now supported.
5
Conferencing
Legacy Content
Content can now be shared with H.323/SIP/ISDN endpoints
6
Conferencing
Multiple
Content
Resolutions
Multiple Content Resolutions uses Content Transcoding to enable
Content to be sent to endpoints with different Content quality
capabilities. Each endpoint receives Content at the highest level of
quality it is capable of receiving.
7
Conferencing
Speaker
Change
Threshold
The amount of time a participant must speak continuously until
becoming the speaker is now configurable.
8
Conferencing
RealPresence
Collaboration
Server and
Cisco
Telepresence
Systems (CTS)
Integration
Polycom’s solution to allow the RealPresence Collaboration Server to
natively inter-operate with Cisco TelePresence Systems, ensuring
optimum quality multi-screen, multipoint calls between:
• Polycom Immersive Telepresence Systems
• Polycom video conferencing endpoints
• Cisco TelePresence® System (CTS)
Polycom®, Inc.
1
RealPresence Collaboration Server 800s 8.3 Inc
New Features List
#
Category
Feature Name
Description
9
Conferencing
TIP Support
with Polycom
Endpoints
Polycom endpoints can now connect to Entry Queues, Meeting Rooms
and conferences using the TIP protocol.
The connection of the Polycom endpoints with TIP protocol to a TIP
Compatible Entry Queues, Meeting Rooms and conferences using the
TIP protocol is enabled when the Prefer TIP option is selected in the
Profile.
10
Conferencing
Encryption
support with
TIP
Encryption between the RealPresence Collaboration Server 800s and
a CISCO environment is now supported. Media and control can be
encrypted using SRTP/ SRTCP. TIP is encrypted using SRTCP. SIP is
encrypted using DTLS. When upgrading the RMX automatically
creates a self-signed certificate to support encrypted communications
with CISCO endpoints.
11
IVR
IVR Services
Support with
TIP Protocol
Conference IVR and Entry Queue IVR Services are now supported
with AVC TIP protocol in conferences that include both TIP-enabled
and non-TIP-enabled endpoints. TIP-enabled endpoints can be moved
from the Entry Queue to the destination conference if the TIP
Compatibility Modes settings in the Profile are identical for both
conferencing entities (it is recommended to use the same Profile for
both entities).
The IVR services can be enabled for all TIP Compatibility Modes.
12
Networking
IPv6
IPv6 addressing is now supported.
13
Conferencing
Click&View
Participants in AVC only conferences can use the Click&View
application that enables them to select a video layout from their
endpoints.
14
Conferencing
Personal
Conference
Manager
The Personal Conference Manager (PCM) interface enables the
conference chairperson to control various conference features using
his/her endpoint’s remote control device in AVC conferences.
15
Conferencing
FECC Control
FECC can be enabled and disabled for individual
conferences in the Conference Profile.
16
Conferencing
H.239
Multi-Hierarchy
(MIH)
Cascading
H.239 Multi-Hierarchy (MIH) cascading is available to Collaboration
Server users enabling them to run very large conferences on different
MCUs in multiple levels of Master-Slave relationships using an H.323
connection.
17
Video
w448
Resolution
Improves interoperability with Tandberg MXP 990/3000 endpoints
providing these endpoints the resolution of W448p (768x448 pixels) at
25fps.
18
Audio
IVR Volume
The volume of IVR messages, IVR music, and Roll Call can be set
using system flags.
19
Conferencing
Additional
Chinese Font
Types
Additional Chinese fonts may be selected for several features when
using the Collaboration Server in Chinese.
Polycom®, Inc.
2
RealPresence Collaboration Server 800s 8.3 Inc
New Features List
#
Category
Feature Name
Description
20
Conferencing
Gathering
Phase
The Gathering Phase of an AVC (CP only) conference is the time
period during which participants are connecting to a conference.
During the Gathering Phase, a mix of live video from connected
endpoints is combined with both static and variable textual information
about the conference into a slide which is displayed on all connected
endpoints.
21
Conferencing
Roll Call
The Roll Call feature of the Conference IVR Service is used to record
the participants’ names for playback when the participants join and
leave a conference.
22
Microsoft
Certification
FEC Support
Microsoft RTV FEC (Forward Error Correction) is supported in the
RMX to control and correct packet loss when receiving and sending
video streams using the Microsoft Lync Server 2010 communications
software.
23
Conference
Invite
Participant
A participant in a video or audio conference can invite another
participant to the conference using the touch-tone DTMF numeric
keypad on the participant’s endpoint.
24
Conferencing
AAC-LD Codec
The MPEG-4 Low Delay Audio Coder (AAC-LD) is now supported.
25
Video/Microsof
t
RTV Video
Protocol
Support
Microsoft RTV Video protocol is supported.
26
Conferencing
Telepresence
Immersive Telepresence (ITP) is now supported.
Polycom®, Inc.
3
RealPresence Collaboration Server 800s 8.3 Inc
Changes to Existing Features
Changes to Existing Features
The following table lists the changes to existing features in Version 8.3. Full information about these features
can be found in the Polycom® RealPresence Collaboration Server Virtual Edition/800s Administrator’s
Guide.
Version 8.3 - Changes to Existing Features
#
Category
Feature Name
Description
1
Conferencing
VMR Entry
Queue Change of
Behavior
With Version 8.3Incremental, users are able to change the behavior of
the policy of number collection for VMR Entry Queues, Conference-IDs
and Passwords, allowing a time-out to be used as a stop indicator for
the input string.
2
Conferencing
Default CP
Conference
Profile
To ensure high quality of content sharing, the default settings for
content sharing in the Profile - Video Quality dialog box have changed
from Graphics to HighResGraphics and from H.263&H.264 to H.264
HD. In addition, the minimum line rate for content sharing is now set to
384kbps.
Notes:
• Endpoints that connect at a line rate lower than 384kbps (for
example, 256kbps) will not receive content.
• Endpoints that can only share content using H.263 video protocol
will receive content as a Legacy endpoint (enabled by default) or will
not be able to share content if the Send Content to Legacy
Endpoints option is disabled.
If your conferences include endpoints that share content using H.263
video protocol or at line rates lower than 384kbps, change the default
content settings in the profile.
3
IVR
IVR Tone
Notifications
Roll Call announcements played upon participants connection or
disconnection from a conference (Entry and Exit announcements) can
be replaced by tones. The system is shipped with two default tones:
Entry Tone and Exit tone.
Polycom®, Inc.
4
RealPresence Collaboration Server 800s 8.3 Inc
Interoperability Table
Interoperability Table
Devices
The following table lists the devices tested on Version 8.3.
:Version 8.3 Device Interoperability Table
Device
Version
Gatekeepers/Proxies
Polycom® CMA* Gatekeeper
6.2.0
Polycom® RealPresence® Resource Manager**
8.0.1
Cisco (Tandberg) Gatekeeper
N6.3
Microsoft Lync Server
Microsoft Lync Server 2010- 4.0.7577.216
(CU8)
Microsoft Lync Server W15
Microsoft Lync Server 2013- 5.0.8308.0
Polycom® RealPresence® Access Director™ (RPAD)
3.0
Polycom RMX Gateway
8.2
Cisco (Tandberg) VCS
X7.2.2
Recorder
Polycom® RSS 4000
8.5.1.0-37259
Polycom® RealPresence Capture Server
1.0
MCUs, Call Managers Network Devices and Add ins
Polycom® RealPresence® Distributed Media Application (DMA)
system
6.0.2.1
Polycom® RealPresence® Collaboration Server (RMX)
8.2
Acme Packets SBC
ACME Net-Net 3800 Firmware SCX6.4.0
MR-3 GA (Build 298)
Polycom Conferencing Add in for Microsoft Outlook
Polycom Conferencing for Outlook (PCO)
1.4.0
IBM WebSphere Application Server
7.0.0.15 (Network Deployment) plus
required WebSphere iFixes.
Siemens Server
V7.00.01.ALL.07_PS0030.E06
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Device
Version
Cisco (Tandberg) Codian 4505 MCU
4.4(3.49)
Endpoints
Polycom HDX Family
3.1.2-35267
RealPresence Group Series software
4.1.1
Polycom® VSX and V-Series Family
9.0.6.2
Polycom® CMA Desktop*
5.2.x
Polycom® CMA Desktop for MAC*
5.2.3
Polycom® QDX6000
4.0.3
Polycom® Real Presence® Mobile - iOS
3.0
RealPresence® Mobile - Android
3.0
RealPresence® Desktop for Windows
3.0
Polycom® m100
1.0.6
Polycom® VVX1500
4.0.2
Polycom VVX500
4.1.5
Polycom VVX600
4.1.5
SoundPointIP 650
4.0.4
Polycom Sound Point 601 SIP
3.1.7
Polycom PVX
8.0.16
Polycom SoundStation IP4000 SIP
3.1.7
Polycom SoundStation IP7000
4.0.4
Polycom HDX Touch Controller
1.8
Polycom Group Series Touch Controller
4.1.1.1
Avaya Voice Phone‘
S3.171b
Avaya one-X Communicator
6.1.8.06-SP8-40314
Avaya 1000 series endpoint
4.8.3
Avaya Flare Desktop
1.1.3.14
Avaya ADVD
1_1_2_020002
Avaya Flare Mobile (iOS)
1.1.1.0
LifeSize 200
4.7.22(3)
LifeSize Room and Express
4.7.22(3)
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Device
Version
LifeSize Desktop Client
2.0.2.191
LifeSize Express 220
4.11.13(1)
LifeSize Team 220
4.11.13(1)
LifeSize Passport
4.11.13(1)
LifeSize SoftPhone
8.1.12
Cisco (Tandberg) EX90
6.2
Cisco (Tandberg) C Series
6.2
Cisco E20
4.1.2
Radvision SCOPIA XT1000 endpoint
2.5.416
Radvision Scopia XT5000
3.1.1.37
Sony PCS –1
3.42
Sony PCS –G50
2.72
Sony PCS –TL50
2.42
Sony PCS-G90
2.22
Sony PCS-XG80
2.37
Tandberg 1700 MXP
F9.3.1
Tandberg Edge95 MXP
F9.3.1
CSS Server
1.1.1
CSS Addon client
1.1.1
Microsoft Lync 2013 client
Lync 2013 client 15.0.4517.1504
Microsoft Lync 2010 client
Lync 2010 client 4.0.7577.4392
Siemens Client
V7R1.17.0
Siemens OpenStage Desktop Voice
V3R1 43
IBM DB2 Database Server
9.7
IBM Domino® Enterprise Server
V8.5.2
IBM Notes client
V8.5.2
IBM Sametime Media Manager
V8.5.2 IFR 1
IBM Sametime System Console
V8.5.2 IFR 1
IBM Sametime Community Server
V8.5.2 IFR 1
IBM Sametime Proxy Server
V8.5.2 IFR 1
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Device
Version
IBM Sametime Meeting Server
V8.5.2 IFR 1
* RealPresence Collaboration Server 800 registration to the CMA Gatekeeper is supported. Bridge
information (management & monitoring) and scheduling are not supported.
** RealPresence® Resource Manager (XMA) can schedule calls through the DMA. Reservations are not
supported. Wave 7 version of RealPresence® Resource Manager (XMA) does not support management,
monitoring and scheduling of conferences on the Collaboration Server 800s that are directly managed
by RealPresence® Resource Manager (XMA).
*** Lync 2013 is not supported.
RealPresence Collaboration Server 800s Conferencing
Options
The following table summarizes the conferencing capabilities and options available in the different
Conferencing Mode.
Features by Conferencing Mode
Features
CP Only
Reservations
Mixed CP & SVC
SVC Only


Operator Conferences



Entry Queues
*
*
*
Dial Out



Cascading

**

IVR



Reduced IVR set for SVC
endpoints
Permanent
Conferences



LPR

***
***
Auto Redial


Content

All Content Settings,
All Content Protocols

Graphics Only, H.264
Cascade & SVC Optimized

Graphics Only, H.264
Cascade & SVC Optimized
Presentation Mode



Lecture Mode



Same Layout



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Features
CP Only
Mixed CP & SVC
SVC Only
Layout Selection


AVC endpoints only
Layout set to Auto Layout
and defined on the endpoint
Skins


AVC endpoints only

Encryption



Recording


AVC recording only

Site Names


AVC endpoints only
Managed by the endpoint
(not via MCU)
Message Overlay



* Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVC only, Mixed CP
and SVC to Mixed CP and SVC)
** Only Basic Cascading is available
*** For AVC, the LPR error resiliency is used, for SVC endpoints other error resiliency methods are used.
Hardware Requirement
The RealPresence Collaboration Server 800s software-based MCU is hosted on the Dell® PowerEdge™
R620 E5-2690 Rack Server.
Resources and Feedback
To find support and to report findings, register on the beta web site and use the following resources:
Polycom Support and Resources
For support please contact the Polycom Team at
Polycom Support
[email protected]
Polycom Test Systems
Go to http://www.polycom.com/videotest for a list of worldwide
numbers that you can use to test your video conferencing system.
Collaboration Server Web Client
The following table lists the environments (Web Browsers and Operating Systems) with which the
Collaboration Server Web Client and RMX Manager applications were tested*. It is not recommended to run
RealPresence Collaboration Server Web Client and Polycom CMAD applications simultaneously on the
same workstation.
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Interoperability Table
Collaboration Server Wen Client/RMX Manager Environment Interoperability Table
Web Browser
Operating System
Internet Explorer 7 (32-bit)
Windows Vista™
Windows 7
Internet Explorer 8 (32-bit)
Windows 7
Internet Explorer 9 (32-bit)
Windows 7 and Windows 8
Internet Explorer 10 (32-bit)
Windows 8
If you have problems getting the Collaboration Server Web Client to work with Windows 8, it is
recommended to run Internet Explorer as an administrator by holding the shift key and right-clicking
on the IE icon, and then select Run as Administrator.
Windows 7™ Security Settings
If Windows 7 is installed on the workstation, Protected Mode must be disabled before downloading the
software to the workstation.
To disable Protected Mode:
1 In the Internet Options dialog box, click the Security tab.
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The Security tab is displayed.
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2 Clear the Enable Protected Mode check box for each of the following tabs:
▪
Internet
▪
Local intranet
▪
Trusted sites
3 After successful connection to Collaboration Server, the Enable Protected Mode check boxes can
be selected to enable Protected Mode for the following tabs:
 Internet
 Local intranet
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Internet Explorer 8 Configuration
When using Internet Explorer 8 to run the Collaboration Server Web Client or RMX Manager applications,
it is important to configure the browser according to the following procedure.
To configure Internet Explorer 8:
1 Close all browsers running on the workstation.
2 Use the Windows Task Manager to verify that no iexplore.exe processes are running on the
workstation. If any processes are found, use the End Task button to end them.
3 Open Internet Explorer but do not connect to the MCU.
4 In the Internet Explorer menu bar select Tools >> Internet Options.
The Internet Options dialog box is displayed with General tab open.
5 In the Browsing history section, click the Delete button.
The Delete Browsing History dialog box is displayed.
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6 Select the Temporary Internet files and Cookies check boxes.
7 Click the Delete button.
The Delete Browsing History dialog box closes and the files are deleted.
8 In the Internet Options dialog box, click the Settings button.
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The Temporary Internet Files and History Settings dialog box is displayed.
9 Click the View objects button.
The Downloaded Program Files folder containing the installed Program Files is displayed.
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10 Select the EMAClassLoader.dll file and press the Delete key on the workstation
or right-click the EMA.ClassLoader.dll file and then click Delete.
11 Close the Downloaded Program Files folder and the Temporary Internet Files and History
Settings dialog box.
12 In the Internet Options dialog box, click the OK button to save the changes and close the dialog
box
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Version 8.3 Inc - Upgrade Package Contents
Version 8.3 Inc - Upgrade Package
Contents
The Version 8.3 Inc upgrade package must be downloaded from the Polycom Resource Center and
includes the following items:
● lan.cfg file
● LanConfigUtility.exe
● RealPresence Collaboration Server 800s documentation:
 RealPresence Collaboration Server 800s VVersion 8.3 Inc Release Notes
 Polycom® RealPresence Collaboration Server Virtual Edition/800s Getting Started Guide V8.3
 Polycom® RealPresence Collaboration Server Virtual Edition/800s Administrator’s Guide V8.3
 Installation Quick Start Guide for RealPresence Collaboration Server 800s
● Translations of RealPresence Collaboration Server 800s Version 8.0 Getting Started Guide into
French, German, Japanese, Russian, Simplified Chinese, Hebrew and Portuguese
Where to Get the Latest Product Information
To view the latest Polycom product documentation, visit the Support section of the Polycom website at
http://support.polycom.com
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Upgrade Procedures
Upgrade Procedures
Guidelines
•
•
•
If Windows7™ is installed on the workstation, Protected Mode must be disabled before
downloading the Collaboration Server software to the workstation. For more information see
“Windows 7™ Security Settings” on page 7.
To maximize conferencing performance, especially in high bit rate call environments, a 1 Gb
connection is recommended for each LAN connection.
If the default POLYCOM user is defined in the Collaboration Server Web Client, an Active Alarm
is created and the MCU status changes to MAJOR until a new Administrator user replaces the
default user.
Preparing for the Upgrade
A successful upgrade requires prior preparation. These steps help ensure a smooth upgrade with minimal
downtime.
To prepare for the upgrade:
1 If upgrading from Version 8.0, download the RealPresence Collaboration Server 800s Intermediate
Version 8.0.0.169.
2 Download the Version 8.3 Inc software from the Polycom Resource Center web site.
3 Obtain the Version 8.3 Inc Product Activation Key from the Polycom Resource Center web site. For
more information, see the RealPresence Collaboration Server 800s Getting Started Guide,
Obtaining the Activation Key .
4 If the RMX is used with a DMA, disable DMA functionality:
a Log into the DMA that handles call transfers for the RMX.
b Select Network -> MCU -> MCUs.
c Select the MCU and choose either Stop Using or Busy Out.
5 Verify that all conferences, including permanent conferences, have been terminated.
After the upgrade is complete, all permanent conferences must be manually rescheduled.
6 Backup the configuration file. For more information, see the Polycom® RealPresence Collaboration
Server Virtual Edition/800s Administrator’s Guide, Software Management .
Upgrading from Version 8.0 to 8.3
To upgrade from Version 8.0 to 8.3, an Intermediate Version must be installed first. The Collaboration Server
is not usable until the entire procedure is complete.
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Upgrade Procedures
To upgrade to the Intermediate Version:
1 Install the Intermediate Version 8.0.0.169.
On the Collaboration Server menu, click Administration> Software Management > Software
Download.
2 Browse to the Install Path, selecting the 8.0.0.169.bin file in the folder where the Intermediate
Version is saved and click Install.
3 The Install Software information box that the file Copying files process is In progress.
At the end of the Copying Files process the system displays an indication that the MCU must be reset.
4 Click the Yes button.
A system message alert may appear, if so then click Next/Cancel.
Connection to the Collaboration Server is terminated.
5 Wait approximately 10 minutes, close, and reopen the browser.
The Intermediate Version is installed.
It is recommended to immediately proceed with the rest of the procedure.
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Upgrade Procedures
To upgrade from Version 8.0 to Version 8.3 Inc:
1 Install MCU Software Version 8.3 Inc.
On the Collaboration Server menu, click Administration> Software Management > Software
Download.
2 Browse to the Install Path, selecting the Version 8.3 Inc.x.x.bin file in the folder where Version 8.3
Inc is saved and click Install.
3 The Install Software information box that the file Copying files is In progress.
At the end of the Copying Files process the system displays an indication that the software copying
procedure is Done and a new Activation Key is required.
4 Click the OK button.
The Product Activation dialog box is displayed with the serial number field completed.
5 In the Activation Key field, enter or paste the Product Activation Key obtained earlier and click the
OK button.
At the end of the Product Activation process the system displays an indication that the MCU must be
reset.
6 Click the Yes button.
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A system message alert may appear, if so then click Next/Cancel.
Connection to the Collaboration Server is terminated.
7 Wait approximately 10 minutes, close, and reopen the browser.
8 Enter the IP address of the Collaboration Server Control Unit in the browser’s address line and
press Enter to reconnect to Collaboration Server.
If the browser displays a message indicating that it cannot display the requested page, close and
reopen the browser and connect to the Collaboration Server.
The version number in the Welcome screen has changed to Version 8.3 Inc.
9 In the Collaboration Server Web Client – Welcome screen, enter your User Name and Password
and click Login.
If the error “Browser environment error. Please close all the browser sessions” appears, close all the
browser sessions, and reconnect to the Collaboration Server. If the error message appears again,
either run the automatic troubleshooter utility or manually preform the suggested troubleshooting
procedures. For more details, see the RealPresence Collaboration Server 800s Release Notes,
Changes to Existing Features .
10 If the MCU is used with a DMA, enable DMA functionality:
a Log into the DMA that handles call transfers for the RMX.
b Select Network -> MCU -> MCUs.
c Select the MCU and choose Start Using.
d Verify that the version number is updated.
The upgrade to Version 8.3 Inc is complete.
Upgrading from Version 8.1/8.2 to Version 8.3 Inc
To upgrade from Version 8.1/8.2 to Version 8.3 Inc:
1 Install MCU Software Version 8.3 Inc.
On the Collaboration Server menu, click Administration> Software Management > Software
Download.
2 Browse to the Install Path, selecting the Version 8.3 Inc.x.x.bin file in the folder where Version 8.3
Inc is saved and click Install.
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3 The Install Software information box that the file Copying files is In progress.
At the end of the Copying Files process the system displays an indication that the software copying
procedure is Done and a new Activation Key is required.
4 Click the OK button.
The Product Activation dialog box is displayed with the serial number field completed.
5 In the Activation Key field, enter or paste the Product Activation Key obtained earlier and click the
OK button.
At the end of the Product Activation process the system displays an indication that the MCU must be
reset.
6 Click the Yes button.
A system message alert may appear, if so then click Next/Cancel.
Connection to the Collaboration Server is terminated.
7 Wait approximately 10 minutes, close, and reopen the browser.
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8 Enter the IP address of the Collaboration Server Control Unit in the browser’s address line and
press Enter to reconnect to Collaboration Server.
If the browser displays a message indicating that it cannot display the requested page, close and
reopen the browser and connect to the Collaboration Server.
The version number in the Welcome screen has changed to 8.3.
9 In the Collaboration Server Web Client – Welcome screen, enter your User Name and Password
and click Login.
If the error “Browser environment error. Please close all the browser sessions” appears, close all the
browser sessions, and reconnect to the Collaboration Server. If the error message appears again,
either run the automatic troubleshooter utility or manually preform the suggested troubleshooting
procedures. For more details, see the RealPresence Collaboration Server 800s Release Notes,
Changes to Existing Features .
10 If the MCU is used with a DMA, enable DMA functionality:
a Log into the DMA that handles call transfers for the RMX.
b Select Network -> MCU -> MCUs.
c Select the MCU and choose Start Using.
d Verify that the version number is updated.
The upgrade to Version 8.3 Inc is complete.
Upgrading the RMX Manager Application
The RMX Manager application can be downloaded from one of the Collaboration Server systems installed
in your site or from Polycom web site at http://www.polycom.com/support.
Install the latest version of the RMX Manager (version 8.1 and higher are supported).
To install RMX Manager (downloading the application from the Collaboration Server):
•
•
When upgrading the RMX Manager application, it is recommended to backup the MCU list using
the Export RMX Manager Configuration option. For more details, see Polycom® RealPresence
Collaboration Server Virtual Edition/800s Administrator’s Guide, Software Management .
When upgrading the RMX Manager from a major version (for example, version 8.0) to a
maintenance version of that version (for example, 8.0.1), the installation must be performed from
the same MCU (IP address) from which the major version (for example, version 7.0) was installed.
If you are upgrading from another MCU (different IP address), you must first uninstall the RMX
Manager application using Control Panel > Add or Remove Programs.
1 Start Internet Explorer and connect to the Collaboration Server from which the current version was
installed.
The Login screen is displayed.
2 Click the Install RMX Manager link on the upper right corner of the Login screen.
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The installer verifies the application’s requirements on the workstation.
If the following error message is displayed: “You cannot start application RMX Manager 7.8 from this
location because it is already installed from a different location” you are upgrading from an MCU that is
other than the one used for the installed version (different IP address).
In such a case, first uninstall the Collaboration Server Manager application using Control Panel >
Add or Remove Programs.
The Install dialog box is displayed.
3 Click the Install button.
The installation proceeds.
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Upgrade Procedures
The installation completes, the application loads and the MCUs screen is displayed.
The list includes the previously defined MCUs.
If the MCUs list is empty, import the backed up list using the Import RMX Manager Configuration
option. For more details, see the Polycom® RealPresence Collaboration Server Virtual Edition/800s
Administrator’s Guide Import/Export RMX Manager Configuration .
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Changes to Existing Features
Changes to Existing Features
VMR Entry Queue - Change of Behavior
Users are able to change the behavior of the policy of number collection for VMR Entry Queues,
Conference-IDs and Passwords, allowing a time-out to be used as a stop indicator for the input string.
In previous versions, a # input at the end of the input string indicated completion of the input.
The administrator can configure the system, using the ENABLE_DTMF_NUMBER_WO_DELIMITER
system flag to change the previous system behavior, allowing a time-out to be used as a stop indicator for
the string input for the local IVR, when the MCU collects the Conference-ID in the local Entry Queue or the
Password (chairperson or participant) while routed to the conference.
The flag must be manually added to the System Configuration and its value modified as follows:
Flag Name
ENABLE_DTMF_NUM
BER_WO_DELIMITER
Value / Description
YES
If the timer expires, the received digits
validated even if there is no delimiter.
If the received number is not valid, the
system will prompt again for the number
according to number of retries. that are
configured.
NO
This is the default setting for
backward compatibility.
If the timer expires because no delimiter
is received, the number input is not valid.
The system will prompt again for the
number according to number of retries.
that are configured.
A System Reset in not required for the flag setting to take effect.
For more information see, Modifying System Flags in the Collaboration Server (RMX) Administrator’s
Guide.
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Corrections and Known Limitations
Corrections and Known Limitations
Corrections Between Version 8.3 and Version 8.3 Inc
OpenSSL 'Heartbleed' Vulnerability
A HotFix Note was issued pertaining to US – CERT, Alert (TA14-098A):
Released file:
RMX_8.3.0.245.bin
Affected version: 8.3
Release date:
April 22, 2014
Purpose
RMX_8.3.0.245.bin addresses the vulnerability in OpenSSL that could allow a remote attacker to expose
sensitive data, possibly including user authentication credentials and secret keys, through incorrect memory
handling in the TLS heartbeat extension.
For a full description see US – CERT, Alert (TA14-098A) at https://www.us-cert.gov/ncas/alerts/TA14-098A.
Prerequisites and Configuration Considerations
Install RMX_8.3.0.245.bin only on RealPresence Collaboration Servers (RMX) with v8.3 installed.
Functionality Affected
RMX_8.3.0.245.bin was built by compiling the OpenSSL module with OpenSSL flag
OPENSSL_NO_HEARTBEATS which disables the TLS heartbeat extension mechanism.
There is no further system functionality impact.
Installation Notes
Upgrade and installation are as described in the RealPresence Collaboration Server RMX 1500 / 1800 /
2000 / 4000 Release Notes for Version 8.3 and Version 8.3.Incremental.
Rollback Considerations
Downgrade procedures to a version prior to v8.3.0.245 are as described in the RealPresence Collaboration
Server RMX 1500 / 1800 / 2000 / 4000 Release Notes for Version 8.3 and Version 8.3.Incremental.
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Corrections and Known Limitations
Resolved Issues
RMX_8.3.0.245.bin addresses the following issue.
Issue #
Description
CVE-2014-0160
The (1) TLS and (2) DTLS implementations in OpenSSL 1.0.1 before 1.0.1g do not
properly handle Heartbeat Extension packets, which allows remote attackers to obtain
sensitive information from process memory via crafted packets that trigger a buffer
over-read, as demonstrated by reading private keys, related to d1_both.c and t1_lib.c, aka
the Heartbleed bug.
RMX_8.3.0.246.bin addresses the following issues.
Issue #
Description
CVE-2014-6271
GNU Bash through 4.3 processes trailing strings after function definitions in the values of
environment variables, which allows remote attackers to execute arbitrary code via a
crafted environment, as demonstrated by vectors involving the ForceCommand feature in
OpenSSH sshd, the mod_cgi and mod_cgid modules in the Apache HTTP Server, scripts
executed by unspecified DHCP clients, and other situations in which setting the
environment occurs across a privilege boundary from Bash execution, aka "ShellShock."
NOTE: the original fix for this issue was incorrect; CVE-2014-7169 has been assigned to
cover the vulnerability that is still present after the incorrect fix.
CVE-2014-3513
Memory leak in d1_srtp.c in the DTLS SRTP extension in OpenSSL 1.0.1 before 1.0.1j
allows remote attackers to cause a denial of service (memory consumption) via a crafted
handshake message.
CVE-2014-3566
The SSL protocol 3.0, as used in OpenSSL through 1.0.1i and other products, uses
nondeterministic CBC padding, which makes it easier for man-in-the-middle attackers to
obtain cleartext data via a padding-oracle attack, aka the "POODLE" issue.
CVE-2014-3567
Memory leak in the tls_decrypt_ticket function in t1_lib.c in OpenSSL before 0.9.8zc, 1.0.0
before 1.0.0o, and 1.0.1 before 1.0.1j allows remote attackers to cause a denial of service
(memory consumption) via a crafted session ticket that triggers an integrity-check failure.
CVE-2014-3568
OpenSSL before 0.9.8zc, 1.0.0 before 1.0.0o, and 1.0.1 before 1.0.1j does not properly
enforce the no-ssl3 build option, which allows remote attackers to bypass intended access
restrictions via an SSL 3.0 handshake, related to s23_clnt.c and s23_srvr.c.
For more information on Common Vulnerabilities and Exposures see http://cve.mitre.org.
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Corrections and Known Limitations
Corrections Between Version 8.3 and Version 8.3 Inc
Found
in
Version
Issue ID
Category
Description
BRIDGE2572
Content
When an RPD endpoint that is connected to an SVC conference sends
content, it is not reflected in the Participant Properties - Channel status
dialog box, Content in/out fields.
V8.0
BRIDGE3206
Content
Content cannot be shared due to BFCP UDP negotiation failure.
V7.7
BRIDGE3207
Content
Content cannot be shared due to BFCP UDP negotiation failure.
V7.7
BRIDGE1456
General
After client upgrade, the Signaling Host IP Address is not configured in
the Management Network Service.
V7.8.0
BRIDGE203
General
When the IBM MFW client is not registered to any SIP server, the
client connects and puts the call on Hold. Immediately after, the call is
disconnected.
V7.8.0
BRIDGE2138
General
In the RPCS800 client, the Agent's Engine Identification (ID) field is
missing in the SNMP Properties dialog box (Setup > SNMP) and is a
requirement for SNMPv3.
V7.8.0
BRIDGE2190
General
When a user opens a browser and enters the URL for the bridge, and
the main web login page appears, the cursor is not located in the user
name box. The user has to click on the user name box to enter in the
user name. Normally a web page should have an initial cursor location
V7.8.0
BRIDGE3004
General
An SVC VMR on a DMA set to 512 kbps shows as 560 kbps on the
DMA, though an AVC VMR set to 512 kbps shows up as 512 kbps.
V8.0
V7.8.0
BRIDGE6500
General
When AVC participants connect via DMA to a CP conference running
on RPCS 800s at a line rate of 1920kbps with Encrypt when possible,,
sometimes the AVC SIP participant appears as a blank cell on the
SVC endpoints.
V8.1.7
BRIDGE6504
General
When SVC and AVC participants connect via DMA to a mixed CP and
SVC conference running on RPCS 800s at a line rate of 1920kbps with
Encrypt when possible, sometimes the AVC SIP participant appears
as a blank cell on the SVC endpoints.
V8.1.7
BRIDGE6609
General
TLS Participants connected via DMA in mixed mode (SIP/H.323)
conference are displayed in the Welcome Slide but cannot see all
other participants in the conference. They are displayed twice in the
layouts of other participants.
V8.1.7
BRIDGE7149
General
All NTP Servers are listed as Failed before IP Address fields are
populated and Use NTP Server is enabled. Occurs on RMX 800s.
V8.2
BRIDGE7343
General
After setting Multiple Services flag to YES, "Media Card 1 Port 1 IP
Address" cell overlaps "Media Card 1 Port 2 IP Address" cell.
V8.2
Polycom®, Inc.
29
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Found
in
Version
Issue ID
Category
Description
BRIDGE7806
General
When attempting to create a valid filter for network traffic capturing,
something a pop message will say, "Management failed to capture the
TCP traffic file. Please check the synbtax of the filter." Other times a
blank window will pop up. In either case network traffic cannot be
captured.
V8.2
BRIDGE92
General
SVC Display name with dot at the beginning and end of name.
V7.8.0
BRIDGE9250
General
Missing "##" DTMF code for starting PCM.
V8.2
BRIDGE9256
General
In RPCS 800s, SoftMCU and RMX 1800, where "Invite Participant by
DTMF" is enabled, once the DTMF for the invite is entered, the dialing
message overlaps the overlay message line, moves too quickly from
right to left,and using an undersized font.
V8.2
V8.3
BRIDGE9263
General
When using 32-sized Chinese fonts for message overlay, with length
set to 50, and adding a participant to the conference, overlaid
message is stretched. Same applies to text messages sent to
participant.
V8.2
BRIDGE9269
General
In a 1920kps conference, with message overlay and site names, as
well as end points with a Chinese site name, font size and resolution
mulfunctions - for 800s and SoftMCU. In RMX, problem appears only
with small font size and low resolutions.
V8.2
BRIDGE9272
General
In a confernece with gathering mode enabled with a mix of SIP and
H.323 endpoints, one of which is audio only, when two of the endpoints
are muted they still show as active speakers.
V8.2
BRIDGE9282
General
Wrong font size and location of sitename when size is preset to 20 and
location to top in conferences established in 800sand SoftMCU, when
modifying sitename location.
V8.2
BRIDGE2979
Hardware
"Invalid Activation key" alarm sent to message box instead of
"Incompatible Licence. Please contact Polycom support" when licence
for SVC port differs from CP port, or if license option bit 23 is MPMx=0.
V8.1
BRIDGE7308
Interoperability
In a conference with 1 OTX and 2 TPX's with the OTX and 1 TPX
connecting using ITP conference room switching, after applying MLA
automatic layout, a black bar is displayed on the central monitor of the
OTX.
V8.1
BRIDGE7638
Interoperability
When a Lync 2013 client running on an iPad connects via DMA to a
CP only encrypted conference the self-view window displays a black
screen.
V8.2
BRIDGE9267
Interoperability
A CTS dialing into a conference with Encrypt When Possible enabled
could not connect.
V8.2
Polycom®, Inc.
30
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Found
in
Version
Issue ID
Category
Description
BRIDGE9304
Interoperability
In a 1536 kbps telepresence conference on a RealPresence
Collaboration Server 800s with MLA managing layouts, a
RealPresence Desktop dialing in with H.323, an OTX dialing in using
SIP, and a Group Series dialing out, when content is sent to the Group
Series using PPCIP the OTX does not display the content on the
attached PC but displays it as a cell on the main screen.
V8.2
BRIDGE7436
Interoperability/
Partners
A Microsoft Lync endpoint fails to connect via media over TCP (MOT)
in an AVC-only conference running on an RPCS 800s.
V8.2
BRIDGE7511
Interoperability/
Partners
In a conference running on an RMX 4000 with an RMXRx card, poor
video displays on a Lync endpoint registered to a Lync server, despite
a resolution of 1080p60 H.264 (not HP).
V8.2
BRIDGE7517
Interoperability/
Partners
Video freezes on a Lync 2013 endpoint after connecting to a
conference running on an 800S in a Lync 2013 environment.
V8.2
BRIDGE1907
IP
In IP Service - Fixed Ports, when configuring a number of TCP ports
that is lower than the number of UDP ports, no warning message is
displayed indicating that this may affect the MCU capacity.
V7.8.0
BRIDGE9274
PCM
When the permission for the DTMF code for PCM is set to everyone,
only a chairperson can access PCM.
V8.2
BRIDGE4435
RMX Web
Client
After blocking audio for a RealPresence Desktop client in the RMX
Web Manager, after it disconnects and reconnects the client receives
audio but the RMX Web Manager reports that the audio is blocked.
V8.1
BRIDGE8152
SIP
Alternate SIP servers are not supported.
V8.1.1
BRIDGE11301
Video
In a 6114 kbps mixed AVC-SVC non-encrypted conference with 3
dial-in Group Series 500 endpoints using SVC connected muted at
1920 kbps, when another Group Series 500 endpoint connects muted
at 1024 kbps and the bandwidth one of the other Group Series 500
endpoint's is limited to 384 kbps, the layout repeatedly changes.
V8.3
BRIDGE8074
Video
Intermittently, lip-sync occurs when content is shared in a mixed CP
and SVC conference.
V8.2
BRIDGE8286
Video
In a mixed AVC-SVC 2 mbps conference, 2 H.323 AVC dial-in
participants saw artifacts from 1 SIP SVC dial-in participant.
V8.2
BRIDGE9265
Video
Endpoints connecting to a conference with Gathering Mode enabled
saw a black background instead of a transparent background in the
gathering phase.
V8.2
BRIDGE9315
Video
Site names were displayed with a black background color, preventing
video from being displayed.
V8.2
BRIDGE9324
Video
A confernece with message overlay sitenames enabled with Songti,
Kaiti, or Weibei Chinese fonts enabled display the text in Heiti.
V8.2
Polycom®, Inc.
31
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Issue ID
Category
Description
BRIDGE9326
Video
In a conference with gathering mode enabled, after adding participants
from the address book with CIF resolution specified, the participant
information was placed half-way across the left side of the
background.
Polycom®, Inc.
Found
in
Version
V8.2
32
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Known Limitations
Found in
Version
Issue ID
Category
Description
BRIDGE10808
Audio
When an HDX 8000 registered to a SIP server
connected to an MCU registered to a DMA 7000
attempt to connect to a mixed AVC-SVC 1920 kbps
conference using a line rate of 64 kbps, instead of
connecting as audio only the connection failed.
V8.3,
V8.3.1
BRIDGE8033
Audio
RealPresence Mobile, RealPresence Desktop, and
Group Series endpoints do not hear roll coll
messages when dialing into an SVC conference.
V8.2
BRIDGE2572
Content
When an RPD endpoint that is connected to an SVC
conference sends content, it is not reflected in the
Participant Properties - Channel status dialog box,
Content in/out fields.
V8.0
BRIDGE2585
Content
After selecting the "H.264 Cascade and SVC
Optimized" option in the conference profile, RPD
endpoints cannot send content during an H.323
conference.
V8.0
BRIDGE6804
Content
Illegible Content received from VMR because at
1920Kb conference rate only ~120Kb of Content
Bandwidth was allocated. Content was set to high
resolution.
V8.1.7
BRIDGE8132
Content
Content cannot be shared when dialing-out from a
CP only conference with content set to H.263 &
H.264 to Tandberg Edge95 (MXP) endpoints over
H.323.
V8.2
BRIDGE8480
Content
RPD endpoints fail to receive content from other
RPD endpoints in an SVC-only, non-encrypted
conference.
V8.3
BRIDGE9977
Content
HDX monitor fails to deliver content when dialing-in
via HDX and CTS1310 endpoints to a conference in
which video and content is TIP compatible and
mode is set to 'encrypt when possible'.
V8.3
BRIDGE7454
Gateway
Site name displays (when it should not) on OTX and
RPX endpoints when Telepresence mode is set to
Auto, ITP_CERTIFICATION flag is set to true, and
Room Switch layout is on.
V8.2
BRIDGE1045
General
On the Real Presence Collaboration Server 800s,
when changing the duration of conference, there is
no message dialog box to prompting you to click OK.
V7.8.0
BRIDGE10735
General
Green artifacts display on slide in Gathering Phase
when dialing in from a Lync client.
V8.3
Polycom®, Inc.
Workaround
33
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Issue ID
Category
Description
Found in
Version
BRIDGE1088
General
Minimal installation of CentOS is not supported.
V7.8.0
BRIDGE11274
General
MPL API asserts occur during conference of
duration of more than 30 hours.
V8.3
BRIDGE11435
General
An MCU internal problem occurs and the sites are
unable to connect during blast dial-out to 12 H.323
sites. When the RMX recovers from the problem
manual dial back to the sites is possible and all sites
connect.
V8.3
BRIDGE1154
General
Site name Background extends too far across
screen.
V7.8.0
BRIDGE12499
General
Start failure in MCU after Service is stopped and
started.
V8.1.2
BRIDGE1441
General
Automatic reboot fails after modifying system flags
even though system prompts reset.
V7.8.0
BRIDGE1827
General
It is possible to open two Internet Explorer sessions
of the RPCS800 client on the same computer when
only one is permitted. The error message displayed
in this case is incorrect.
V7.8.0
BRIDGE1857
General
The RMX automatically inserts a random name
when SIP Factories are created with empty name
field.
V7.8.0
BRIDGE1862
General
When deleting the "No usable unit for audio
controller" resource error via a SSH session a core
dump was created and the system required another
reboot.
V7.8.0
BRIDGE1909
General
The Participant Properties, Channel Status Advanced tab displays inaccurate Participant IP
Address information, listed is UDP when the actual
connection is TCP.
V7.8.0
BRIDGE2340
General
Failure to remove first IP address on a list of NT
server addresses.
V8.0
BRIDGE2885
General
MAX_CP_RESOLUTION flag is in error, as it allows
settings up to HD1080 when the MCU cannot
support more than HD720.
V8.0
BRIDGE5013
General
IVR slides are not displayed when dialing into
conference via Entry Queue.
V8.1.4
BRIDGE5609
General
Moving participants between mixed SVC-optimized
conferences fails.
V8.1.4
BRIDGE5758
General
Speaker in 1x1 instead of conference layout on
some SVC endpoints in conference using TCP.
V8.1.5
Polycom®, Inc.
Workaround
34
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Found in
Version
Issue ID
Category
Description
BRIDGE6504
General
When SVC and AVC participants connect via DMA
to a mixed CP and SVC conference running on
RPCS 800s at a line rate of 1920kbps with Encrypt
when possible, sometimes the AVC SIP participant
appears as a blank cell on the SVC endpoints.
V8.1.7
BRIDGE6551
General
A blank or black screen displays when dialing SIP
(blank screen) or H.323 (black screen) via DMA
from encrypted and non-encrypted endpoints into a
Mixed Mode conference.
V8.1.7
BRIDGE6555
General
Call is blocked when routing AVC endpoint from EQ
with high call rate to a conference with low call rate.
V8.1.7
BRIDGE6609
General
TLS Participants connected via DMA in mixed mode
(SIP/H.323) conference are displayed in the
Welcome Slide but cannot see all other participants
in the conference. They are displayed twice in the
layouts of other participants.
V8.1.7
BRIDGE6712
General
MCU Host Name is not updated after Restore from
Backup file.
V8.1.7
BRIDGE7341
General
Error message displays before successfully logging
into the VMCU via the console:
"user/Plcm-Utils/Scripts/SetupMenu.sh: line32: : No
such file or directory".
V8.2
BRIDGE7758
General
Site Name displays incorrectly in Lecture Mode in
CP conference.
V8.2
BRIDGE7858
General
Late initial speaker change in direct dial-in to Mixed
Mode conference.
V8.2
BRIDGE8004
General
SIP endpoints may intermittently disconnect after a
conference has run for more than 30 minutes.
V8.2
BRIDGE8089
General
DTMP invitation fails in IVR Service.
V8.3
BRIDGE9253
General
Site name displays (when it should not) on OTX and
RPX endpoints when Telepresence mode is set to
Auto and ITP_CERTIFICATION flag is set to true.
V8.2
BRIDGE9321
General
When using Chinese Fonts, Sitename is sometimes
is displayed in Heiti when conference font is not
Heiti.
V8.3
BRIDGE1629
Hardware
Fan speed incorrectly reported in UI.
V7.8.0
BRIDGE10745
Interoperability
M100 endpoint does not display content sent by
HDX in RMX800VE SIP call.
V8.3
Polycom®, Inc.
Workaround
35
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Found in
Version
Issue ID
Category
Description
BRIDGE1333
Interoperability
On the Real Presence Collaboration Server 800s,
after a second SIP RPD audio only endpoints joins,
only one Audio Rx is shows is listed in RPD statics
when there should be two.
V7.8.0
BRIDGE7664
Interoperability
Mismatched layout with Group Series endpoint
displaying 1:1 SVC cell. Direct dial-in to DMA mixed
mode 1920k conference.
V8.2
BRIDGE7859
Interoperability
Participant sees its own cell in the video layout with
same participant listed twice in UI after
disconnection and re-connection. Direct dial-in to
DMA mixed mode 1920k conference.
V8.2
BRIDGE8040
Interoperability
Content shared from RPD/GS/HDX endpoints is
partially cropped on Legacy endpoints.
V8.2
BRIDGE8367
Interoperability
Lync 2013 client fails to connect and SIP core dump
occurs on iPAD.
V8.3
BRIDGE10132
Interoperability/
Partners
RMX returns 488 on Lync Escalated Call on
re-INVITE from DMA, if Content-Type Boundary
parameter is enclosed in quotes.
V8.3
BRIDGE9976
Interoperability/
Partners
DTLS encrypted TIP content can't be resumed on
H.323 HDX after Hold/. Conference profile: Encrypt
All, Prefer TIP and Telepresence Mode On, Content
protocol: H.264 HD.
V8.3
BRIDGE1907
IP
In IP Service - Fixed Ports, when configuring a
number of TCP ports that is lower than the number
of UDP ports, no warning message is displayed
indicating that this may affect the MCU capacity.
V7.8.0
BRIDGE6587
IVR
In the IVR Service after rebooting an RMX800s, the
“enable welcome message” check box becomes
unchecked and the welcome audio message is not
played.
V8.1.7
BRIDGE9694
Partners Microsoft
Lync 2010 endpoint fails to connect to MR in
AVC-only conference already running 15 Lync
2010-2013 endpoints.
V8.3
BRIDGE1156
RMX Manager
"Insufficient resource" alarm displays after executing
"service soft_mcu restart" and then logging in via the
RMX Manager.
V7.8.0
BRIDGE7793
RMX Manager
RMX Manager allows video forcing in SVC-only call
when it should not be permitted.
V8.2
BRIDGE5292
RMX Web
Client
Alternate SIP Servers are not supported, although
configuration fields are displayed in user interface.
V7.8
Polycom®, Inc.
Workaround
36
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Found in
Version
Issue ID
Category
Description
BRIDGE3293
Security
Non-Encrypted participant is disconnected without
"Participant encryption settings do not match
conference settings" error message with System
Flag
ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_
CONF=NO.
V8.1.1
BRIDGE5133
Security
Listable directories in Web server are potential
vulnerability.
V8.1.3
BRIDGE5134
Security
In Apache Web Server Versions 1.3.22 and earlier
ETag Header Information Disclosure is potential
security weakness.
V8.1.3
BRIDGE8152
SIP
Alternate SIP servers are not supported.
V8.1.1
BRIDGE10140
Video
VSX receives no video in SIP call registerled to
DMA.
V8.3
BRIDGE10704
Video
Gathering phase slide switches resolutions and
appears unclear when dialing in to conference from
Lync (2010-2013) endpoints.
V8.3
BRIDGE2581
Video
Content protocol is not automatically populated in
the Video Quality tab when SVC-only or CP and
SVC conference profiles are selected.
V8.0
BRIDGE5921
Video
Layout pictures display incorrectly when more than
15 participants join the conference.
V7.2.2
BRIDGE9724
Video
Video freezes when attempting to add 14 Lync
2013-2014 clients to an AVC-only conference.
V8.3
BRIDGE993
Video
During a conference started from a Profile, after an
SVC RPD participant dials-in, the Participants
Properties - SDP tab, Remote Capabilities pane lists
no information.
V7.8.0
Polycom®, Inc.
Workaround
37
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Troubleshooting Instructions
Use of the RMX Web Client is not recommended in Maximum Security
Environments.Management using the RMX Manager is the recommended method.
If a Browser Environment Error occurs, close all the Internet Explorer sessions and reconnect to the MCU.
If the problem persists, you can run the Automatic Troubleshooting Utility or perform the
Troubleshooting Procedures manually.
The Manual Troubleshooting Procedures include several procedures that can be performed in order to
solve the connection error. At the end of each procedure, check if you can connect to the MCU and if the
problem persists, perform the next procedure.
NOTE: Certificates in Secured Mode
In Secured Mode (https://), the DNS name specified in the Collaboration Server’s Certificate must
correspond with that of the DNS Server used by the Client that is connecting to the RMX
The following troubleshooting procedures can be performed manually:
● Procedure 1: Ending all Internet Explorer Sessions
● Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie and Collaboration
Server Object
● Procedure 3: Managing Add-ons Collisions
● Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites List
● Procedure 5: Browser Hosting Controls (Optional)
Polycom®, Inc.
38
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Procedure 1: Ending all Internet Explorer Sessions
In some cases, although all the Internet Explorer sessions were closed, the system did not end one or
several IE processes. These processes must be ended manually.
To end all Internet Explorer sessions:
Start the Task Manager and click the Processes tab.
1 Select an iexplore process and click the End Process button.
2 Repeat this process for all iexplore processes that are currently active.
3 Close the Windows Task Manager dialog box.
4 Open the Internet Explorer and connect to the MCU.
5 If the problem persists, continue with Procedure 2.
Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie
and Collaboration Server Object
If at the end of Procedure 1 the error message is still displayed, and you cannot connect to the MCU,
perform the following operations:
● Delete the Temporary Internet files
● Delete the RMX/Collaboration Server Cookie
● Delete the RMX/Collaboration Server ActiveX Object
Polycom®, Inc.
39
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Deleting the Temporary Internet Files
To delete the Temporary files:
1 In the Internet Explorer, click Tools > Internet Options.
The Internet Options dialog box opens.
2 In the Browsing history pane, click the Delete button.
The Delete Browsing History dialog box opens.
Polycom®, Inc.
40
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
3 It is recommended to delete only the Temporary Internet files.
By default, the Cookies option is also selected. Clear it if you do not want to clear the cookies from
your computer.
4 Click the Delete button.
5 When the process is complete, the system return to the Internet Options dialog box.
Polycom®, Inc.
41
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Deleting the RMX/Collaboration Server Cookie
To delete the Collaboration Server Cookie:
1 In the Internet Options dialog box - Browsing History pane, click the Settings button.
The Temporary Internet Files and History Settings dialog box is displayed.
Polycom®, Inc.
42
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
2 Click the View files button.
The Windows Explorer screen opens, listing Windows Temporary Internet Files.
3 Browse to the RMX/ Collaboration Server cookie.
The cookie is listed in the format: cookie:user name@Collaboration Server/RMX IP address. For
example: cookie:[email protected].
4 Right-click the Collaboration Server cookie and click Delete.
The system prompts for confirmation.
5 Click Yes.
The cookie is deleted.
6 Close the Windows Explorer screen.
Polycom®, Inc.
43
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Deleting the RMX/Collaboration Server ActiveX Object
To delete the RMX/Collaboration Server ActiveX Object:
1 In the Temporary Internet Files and History Settings dialog box, click the View objects button.
The Windows Explorer screen opens, listing the Windows Downloaded Program Files.
2 Right-click the EMA.ClassLoader.dll and then click Delete.
The system prompts for confirmation.
3 Click Yes.
The Collaboration Server object is deleted.
Polycom®, Inc.
44
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
4 Close the Windows Explorer screen.
5 In the Temporary Internet Files and History Settings dialog box, click OK.
6 In the Internet Options dialog box, click OK to close it.
7 Close the Internet Explorer session and reopen it.
8 Connect to the Collaboration Server.
If the problem persists, continue with Procedure 3.
Procedure 3: Managing Add-ons Collisions
In some cases, previously installed add-ons, such as anti virus programs can create collisions between
applications and prevent the installation of a new add on. Disabling these add-ons may be required in order
to install the Collaboration Server Web Client.
To disable an add-on:
1 In the Internet Explorer, click Tools > Manage Add-ons.
The Manage Add-ons - Toolbars and Extensions dialog box opens.
2 Scroll to the add-on to disable (for example, the anti virus add-on), right-click it and then click
Disable.
Alternatively, select the add-on and click the Disable button.
3 Click the Close button to close this dialog box.
4 Connect to the Collaboration Server.
If the problem persists, continue with the Procedure 4.
Polycom®, Inc.
45
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites
List
In some cases, local security settings may prevent Internet Explorer from accessing the Collaboration
Server.
To add the Collaboration Server to the Internet Explorer Trusted Sites list:
1 In the Internet Options dialog box, click the Security tab.
The Security tab is displayed.
2 Click the Trusted Sites tab.
3 Click the Sites button.
The Trusted sites dialog is displayed.
4 If the Collaboration Server is using Secure Mode:
Polycom®, Inc.
46
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
a In the Add this website to the zone: field, enter, “https://” followed by the IP address or the DNS
name of the Collaboration Server.
b Click the Add button.
c Click the Close button.
5 If the Collaboration Server is using Standard Security Mode:
a In the Add this website to the zone: field, enter, “https://” followed by the IP address or the DNS
name of the Collaboration Server.
b Click the Add button.
c Clear the Require server verification (https:) for all sites in this zone checkbox.
d Click the Close button.
Procedure 5: Browser Hosting Controls (Optional)
If the Collaboration Server Web Client does not load and run after Procedures 1-4 have been performed,
the reason may be that .NET Framework 4 or higher is running on the workstation with Managed Browser
Hosting Controls disabled.
Managed Browser Hosting Controls is an Internet Explorer operating mode required by the
Collaboration Server Web Client. By default, .NET Framework 4 and higher are not enabled to support
Managed Browser Hosting Controls.
Perform Procedure 5 to:
● Determine whether .NET Framework 4 or higher is running on the workstation.
● Determine whether a 32-bit or 64-bit version of Windows is running on the workstation.
● Enable Managed Browser Hosting Controls if .NET Framework 4 or higher is running on the
workstation.
To enable Managed Browser Hosting Controls:
1 Determine whether .NET Framework 4 or higher is running on the workstation.
a On the Windows Desktop, click Start.
b In the Start Menu, click Control Panel.
c In the Control Panel, click Programs and Features.
d Inspect the Programs and Features list for the version of Microsoft .NET Framework Client
Profile that is installed.
2 Determine whether a 32-bit or 64-bit version of Windows is running on the workstation:
a On the Windows Desktop, click Start.
b In the Start Menu, click Computer.
c In the Computer Menu, System properties and inspect the value of the System type field in the
System section
3 Enable Managed Browser Hosting Controls if .NET Framework 4 or higher is running on the
workstation.
a Open the Registry.
b Navigate to the Subkey:
 32-bit System: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework
Polycom®, Inc.
47
RealPresence Collaboration Server 800s 8.3 Inc
Corrections and Known Limitations
 64-bit System:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework
c Add the Dword Value: EnableIEHosting
d Set value of EnableIEHosting to 1.
e Close the Registry.
f
Close and re-open Internet Explorer.
NOTE: Internet Explorer 9 with Windows 7
If Browser Error problems persist after performing the above procedures it, is recommended to:
1 Clear the Internet Explorer cache.
2 Add the MCU’s URL or IP address to the Trusted Sites of Internet Explorer.
3 Reset Internet Explorer’s security level to medium and keep default settings.
.
Polycom®, Inc.
48

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