JOB DESCRIPTION Position Title: Receptionist Division

JOB DESCRIPTION
Position Title: Receptionist
Division:
Administration
Reports to: Director of Human Resources
FLSA Status: Non-Exempt
Last Reviewed: January, 2015
Supervises: N/A
BASIC FUNCTION
The Receptionist is responsible for first impression of AADE with our members, callers and
visitors. Responsible for coverage of front desk, greeting all visitors, providing information and
assistance, and maintaining a professional presentation, appearance and manner.
Duties also include day to day Office Administration and Facilities responsibilities; assisting
with process improvement, and business efficiencies. Provides administrative support to
Human Resources and other departments as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Office Administration and Human Resources
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Answer multi-line telephone system in a timely and professional manner. Route calls to
the appropriate staff; assisting callers when appropriate.
Submit visitor names to building security for on-site meetings.
Provide general information about AADE to callers and visitors as appropriate.
Coordinate conference call and staff meetings as requested.
Provide administrative support to Director of Human Resources.
Assist other departments with administrative tasks or special projects.
Facilities and Office Services
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Ensure appropriate levels of supplies are available for daily business operations.
Maintain an inventory of office and kitchen supplies; order supplies and verify supply
orders when they are received.
Maintain organization of supply storage areas to be efficient and orderly.
Review supply bills for accuracy to ensure that expenses are in line with Facilities
budget.
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Oversee messenger/courier activity for office as requested.
Responsible for distribution of incoming mail, faxes and outgoing mail and packages to
employees.
Make sure overnight packages are handled properly (FedEx/UPS/DHL, other) tracking
activity as needed.
Ensure postage meter balance and postal resources are current and available for
business operations.
Review postage/courier bills for accuracy to ensure that expenses are in line with
Facilities budget.
Contact building management for maintenance issues and place work orders as
appropriate.
Call for service for business equipment, vending machines, and general office facilities;
maintaining current vendor/technician contact list.
Ensure that common office areas and kitchen area are maintained and orderly.
Maintain office petty cash, in coordination with Accounting; requesting receipts and
expense support documentation as appropriate.
Other projects and duties as requested.
EXPERIENCE/EDUCATION
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Prior reception/administrative experience required in professional environment.
Previous customer service experience required; prior facilities experience preferred.
Computer proficiency in Word, Excel, Power Point; ability to learn other applications as
needed; keyboard skills 45 wpm or greater.
High school diploma required; relevant college courses a plus.
KNOWLEDGE, SKILLS, AND ABILITIES
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Excellent communication skills required, with ability to maintain composure under
pressure.
Must be extremely dependable and punctual.
Flexible, able to change priorities, and handle new assignments as requested.
Ability to work independently or as part of a team.
Must be able to multi- task and see a project through from start to completion.
PHYSICAL DEMANDS
Nature of work requires an ability to operate standard business office equipment. Requires
ability to communicate and exchange information, collect, compile and prepare work
documents, set-up and maintain work files. Occasional light lifting, up to 25 lbs.
WORKING CONDITIONS
Majority of work performed in a general office environment.

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