A short update on
SAP’s User Experience Strategy
Sam Yen, Andreas Hauser, Nis Boy Naeve, Volker Zimmermann, Gerrit Kotze - SAP AG
April 2014
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase
decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP
has no obligation to pursue any course of business outlined in this presentation or to develop or release any
functionality mentioned in this presentation. This presentation and SAP's strategy and possible future
developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited
to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP
assumes no responsibility for errors or omissions in this document, except if such damages were caused by
SAP intentionally or grossly negligent.
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The World is Changing
Consumer user experience is the new
standard for enterprise applications …
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Vision
Provide the leading user experience for business applications
Mission
Deliver attractive applications that make people successful at work
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How to achieve Design Innovation?
Human Values
(usability, desirability)
Business
(viability)
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DESIGN
INNOVATION
Technology
(feasibility)
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The SAP User Experience Strategy
Existing Applications
Usage/Reach
New Applications
NEW
SAP
Top
use
Fiori
scenarios
Core use
scenarios
Renovation
RENEW
Enablement
Tools value
Specific
customer
use scenarios
ENABLE
This is the current state of planning and may be changed by SAP at any time.
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SAP USER EXPERIENCE STRATEGY
NEW
RENEW
ENABLE
UX DESIGN SERVICES
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SAP USER EXPERIENCE STRATEGY
NEW
RENEW
ENABLE
UX DESIGN SERVICES
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Have you seen these consumer apps from SAP?
Care Circles
©
2014 SAP AG. All rights reserved
reserved.
© 2013
My Runway
Designed by SAP Apphaus
Phototribe
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Provide Consumer-Grade UX for NEW Applications
SAP Fraud Management
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SAP Cloud for Sales
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SAP USER EXPERIENCE STRATEGY
NEW
RENEW
ENABLE
UX DESIGN SERVICES
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SAP Fiori
Keep Simple Things Simple
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SAP Fiori
Design Principles
Role-based
De-compose into
task-based experience
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Responsive
All sizes, devices,
versions, channels
Simple
1-1-3 (1 user, 1 use
case, 3 screens)
Coherent
Apps that speak the
same language
Instant
Value
Low barrier to
adoption
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Already >200 SAP Fiori Apps avaiable
They touch most of the users at an SAP Customer
Manager
Insight
My Spend
Approvals
Approve Requests
Approve Leave Requests
Approve Timesheets
Approve Travel Requests
Approve Travel Expenses
Approve Shopping Carts
Approve Purchase Orders
Approve Requisitions
Approve Purchase
Contracts
Sales Rep
Sales Insight
Check Price and Availability
Track Sales Orders
Track Shipments
Track Invoices
Sales Transactions
Create Sales Orders
Change Sales Orders
Quality Engineer
Report Quality Issue
Track and confirm Task
Project Manager/
Project Employee
Purchasing Agent
Purchasing
Track Purchase Orders
Order from Requisitions
Security Manager
Employee
Requests
My Leave Requests
My Timesheet
My Travel Requests
My Shopping Cart
Track Shopping Cart
Insights
My Paystub
My Benefits
Production Worker
Confirm Production Order
Confirm Production Operations
Production Supervisor
Change WBS Element Status
Confirm Milestone
Confirm Activity
Release Production Order
Sales Rep (SD)
My Contacts
Sales Rep (CRM 7.0)
Track Sales Pipeline
Simulate Sales Pipeline
Leads
Top opportunities
My notes
Manage tasks
My contacts
My accounts
Re-usable components for collaboration
Re-usable component for documentation
SAP Fiori
Identity Analytics
Marketing Manager
Marketing Effectiveness
Release Target Groups
Information Technology
Monitor & Tracking of Archiving Jobs
Retail Store Associate
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Addition SAP Fiori Apps:
100 Analytical
80 Factsheets
Retail Store Product Lookup
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Different types of SAP Fiori Apps
Transactional
SAP Smart Business
Factsheet
Task-based Access
Insights to Action
Search and Explore
Run on:
Run on:
*
*: exceptions apply
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User Roles Supported by further planned SAP Fiori Apps
Finance
Accounts Payable*
Accountant / Manager*
Accounts Receivable
Accountant / Manager*
Cash Manager*
Collection Specialist*
Controller
Cost Manager*
G/L Accountant*
Sales Manager *
Manager
Manufacturing
Human Resources
Employee
Manager
Sales & Marketing
Sales Representative
Inside Sales
Representative
Sales Manager
Procurement
IT
Purchaser
System Administrator
Strategic Purchaser
Compliance Manager
Inventory Accountant
Security Manager
Materials Requirement
Planner
Employee
Employee
Senior Executive
Manager
Manager
Supply Chain
R&D, Engineering
Asset Management
MRP Controller
Supplier
Quality Engineer
Supply Planner
Project Manager &
Planner
Production Planner
Transportation Manager
Program Manager
Warehouse Manager
Project Team Member
Global Marketing Data
Supervisor
Shipping Specialist
Engineer
Master Data Specialist
Prod Worker/Supervisor
ATP Controller
Demand Planner
Foreman
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Product Manager
* Apps for Smart Financials
Maintenance Worker &
Planner
Industries
Promotion Specialist
Retail Store Associate
Insurance Claims
Supervisor
This is the current state of planning and may be changed by SAP at any time.
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SAP Fiori Launchpad
One entry point for the user
Role based &
persona centric
Search, collaboration
and feeds in first wave
Multiple Devices
Theming and branding
Personalization
Stable URLs for
bookmarking and
sharing
Multiple Platforms
This is the current state of planning and may be changed by SAP at any time.
This is the current state of planning and may be changed by SAP at any time.
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RENEW the most widely-used scenarios
Harmonize and simplify UIs for key roles
User
Entry Point
Applications & Content
Floorplan
Manager
(WDA)
SAP GUI &
Side Panels
SAP NetWeaver Business Client,
SAP Enterprise Portal,
SAP Fiori Launchpad*
*: This is the current state of planning and may be changed by SAP at any time.
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SAPUI5
…
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Renovation with Floorplan Manager / WebDynpro for ABAP
Applications with broad functional scope
• Easy support for functional rich, stateful applications that need deep backed integration
• Preferred for form based data entry and pure desktop usage
• More than 300 WebDynpro ABAP based applications released
• Variety of products fully covered with WebDynpro ABAP
Transportation Management - Q4, 2013
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Master Data Governance
HR Renewal - Add-on to EHP6 & part of EhP 7
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SAP USER EXPERIENCE STRATEGY
NEW
RENEW
ENABLE
UX DESIGN SERVICES
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ENABLE customer specific value scenarios
Example: SAP Screen Personas for SAP GUI
‘Do-it-Yourself’ to your specific needs
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Key Enablement Tools
SAP Screen Personas
Floorplan Manager
(for SAP GUI screens)
(for FPM screens*)
SAPUI5 Application
Development Tools
*: for CRM Web UI screens use CRM WebUIF
NWBC & Side Panel
UI Theme Designer
further tools available
e.g.
SAP NetWeaver Gateway
productivity accelerator for Microsoft
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SAP‘s Key UI Tools & Technologies
SAP Fiori Launchpad
UI Theme Designer
SAP NetWeaver Portal
SAP NetWeaver Business Client
UI Clients
SAP GUI
SAPUI5 Application
Development Tools
SAPUI5
UI Tools
Flexible UI Designer
*
SAP Screen
Personas
WebDynpro
ABAP/FPM1
UI Technologies
DYNPRO
GATEWAY
Backend
* Harmonized in Run & Design Time with WebUIF, 1 Floorplan Manager
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SAP USER EXPERIENCE STRATEGY
NEW
RENEW
ENABLE
UX DESIGN SERVICES
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User Experience impacts Business Value
Great User Experience
UX impacts Business Value
Gain productivity
Increase user adoption
Decrease user errors
Save training costs
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Observations from 150+ customer engagements
IT organizations
are missing
design skills
•
Several UX issues could be solved
with existing SAP tools
•
IT organizations need to better
understand the needs of their end users
•
End users perceive custom built screens as SAP
Standard Screens
Human Values
(usability, desirability)
Busin
Business
(viability)
ess
(viability)
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Technol
Technology
(feasibility)
ogy
(feasibility)
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Proof of Concept with SAP Screen Personas
AFTER
3 screens
BEFORE
~ 26
7 screens
Clicks
~ 45
Clicks
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SAP’s UX Design Services Offering
Overview
DESIGN SERVICES
powered by
DESIGN THINKING
INNOVATE
Discover area of innovation
Design innovative solution
Develop customer solution
EMPOWER
UX Center of Excellence
DT/Design Methods
UI Technology Training
REALIZE
Implement standard Solution
Adapt standard Solution
Optimize existing Solution
ADVISE
UX Strategy
UX Value Framework
UX Roadmap
UI Technology
DESIGN SERVICES
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SAP USER EXPERIENCE STRATEGY
OUTLOOK
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Future Direction: Unified Shell Concept
Web-based entry point for SAP Business Applications across platforms and devices
SAP NetWeaver
Business Client
„Unified Shell Concept“
SAP Netweaver Portal
Client
SAPUI5
Web Dynpro
ABAP / FPM
SAP GUI
WebClient
UIF
…
SAP Fiori Launchpad
as the first implementation
This is the current state of planning and may be changed by SAP at any time.
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SAP’s “Web Application Toolkit” Plan
SAP plans to deliver a browser-based development environment to create SAPUI5 apps.
Benefits
› Browser-based IDE with zero installation
› Supporting the E2E application lifecycle
› Improved developer productivity by offering efficient
development tools
› Targeting developers but also LoB experts and designers
Planned Features
›
›
›
›
›
›
›
Source code, wizards and WYSIWYG editors
Application / code templates
OData service development and data binding
Declarative navigation flow
Extensibility support
Collaboration support
Available on HANA XS and HANA Cloud
This is the current state of planning and may be changed by SAP at any time. The name “Web Application Toolkit” is subject to change.
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Recommendations for customers
1
UNDERSTAND SAP UX Strategy & Roadmap
2
DEFINE and EXECUTE Customer specific UX strategy
• Understand Users & Scenarios
Refer to:
UI Innovations at SAP Business Suite
SAP Innovation Discovery
sapsolutionbrowser.com
• Build knowledge from SAP resources
sapimprovementfinder.com
• Follow SAP UI technology strategy
SAP UX Explorer: www.sap.com/uxexplorer
experience.sap.com
• Investigate NEW and RENEW solutions
• Evaluate ENABLE solutions
3
LEVERAGE SAP’s UX Design Services
https://experience.sap.com/designservices
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Thank You
experience.sap.com
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