ACI  TRAINING ACADEMY™

PUTS
CUSTOMERS FIRST
PRODUCT FLYER
ACI  TRAINING
ACADEMY™
•PROVIDES CUSTOMIZED CONTENT FOCUSED
ON SPECIFIC LEARNING NEEDS OF GLOBAL
CUSTOMERS
•OFFERS A VARIETY OF EDUCATIONAL
DELIVERY TOOLS INCLUDING ELEARNING
COURSES, INSTRUCTOR-LED TRAINING
AND VIRTUAL INSTRUCTOR-LED TRAINING
COURSES
•HOSTS AND DELIVERS EDUCATIONAL
CONTENT 24/7 VIA THE INTERNET
Regulations are constantly changing.
eCommerce dominates the retail
payments industry. Global transactions,
once the exception, are now the norm.
Companies must adopt the latest
technology and invest in training their
employees and customers to remain
competitive in today’s environment.
A mixture of customized self-paced
eLearning and instructor-led courses
is a proven approach to training that
helps ensure company success both
today and in the future.
1
ACI  TRAINING ACADEMY™
OFFERS A BLENDED APPROACH
TO LEARNING WHICH INCLUDES
INSTRUCTOR-LED TRAINING AND
SELF-PACED eLEARNING.
ACI  TRAINING ACADEMY™
The ACI  Training Academy™ provides customized
learning content to meet the broad needs of global
customers. Recognizing that every customer
is different, ACI offers a blended approach to
learning which includes instructor-led training and
self-paced eLearning. The instructor-led training
courses are conducted at either ACI facilities or
customer locations where the instructor is either inperson or remote.
ACI solutions are available through ACI’s Learning
Management System (LMS) which enables any
user with internet access to search, register and
access courses 24/7. Managers and administrators
can create learning paths, view employee training
records and generate valuable usage reports.
Customized learning content ensures institutions’
customers and employees learn in an environment
identical to what they will use on the job. Learning
videos contain unique modules which permit
learners to easily pass over topics which do not
apply to their role.
FEATURES AT A GLANCE
INSTRUCTOR-LED TRAINING
•
PROVIDES CUSTOMIZED CONTENT
•CONDUCTED ON SITE OR AT ACI TRAINING
FACILITIES WORLDWIDE
•DESIGNED FOR VARIOUS FUNCTIONAL ROLES AT A
COMPANY
•UTILIZES PROFESSIONAL INSTRUCTORS WITH
PRODUCT AND DOMAIN EXPERTISE
•COMBINES BOTH CLASSROOM AND HANDS-ON
LEARNING
•ACCOMMODATES MULTIPLE STUDENTS IN
COURSES RANGING FROM ONE DAY TO SEVERAL
WEEKS
•
OFFERS LOCAL LANGUAGE LEARNING
eLEARNING
•
PROVIDES CUSTOMIZED CONTENT AND BRANDING
•DESIGNED FOR BOTH EMPLOYEES AND
CUSTOMERS
•
PERMITS 24/7 INTERNET ACCESS TO LEARNING
•
SUPPORTS A DISPERSED EMPLOYEE BASE
•
FACILITATES SELF-PACED LEARNING
•INCLUDES CLOUD-BASED HOSTING OF ALL
COURSES
2
•PROVIDES SEARCH, REGISTRATION AND ACCESS
TO LEARNING CONTENT
INCREASE EMPLOYEE PRODUCTIVITY AND
CUSTOMER SATISFACTION
The ACI  Training Academy delivers costeffective solutions designed, built and delivered
by training professionals. The custom content is
available in multiple formats to ensure institutions’
employees and customers are prepared to use the
full functionality of ACI solutions. Ultimately, ACI
solutions enable business results to be realized.
REDUCE DEMAND ON INTERNAL TRAINING AND
IT RESOURCES
The ACI  Training Academy team specializes in
producing, hosting and delivering custom training
content. Performing these tasks internally requires
time and resources ACI training professionals
follow a proven, efficient methodology which saves
customers time and reduces the demand on their
staff.
PROVIDE SECURE ACCESS TO TRAINING
MATERIALS
ACI’s hosted solution enables users to grant access
to customized learning content to those outside
their organization without security concerns.
Consumers of the training material access it in ACI’s
hosted environment.
THE ACI ADVANTAGE
Who better to train users on ACI software than ACI
training professionals? What better tool to securely
host eLearning courses and manage internal
and external registrations than the ACI Learning
Management System? Employing ACI to fulfill these
critical functions helps ensure that employees and
customers are well positioned to efficiently and
effectively utilize ACI software, thus saving time
while reducing business and operational risk.
CUSTOMIZED CONTENT
ACI product and learning professionals collaborate
to create learning content customized to a
customer’s business environment and software
implementation. ACI reviews all content with
clients, including storyboards, voice-overs,
emoticons, branding and functionality. By providing
customized content, ACI ensures an effective
and efficient learning experience for institution
employees and customers.
BLENDED TRAINING APPROACH
ACI’s learning philosophy is based on meeting
customer needs. Therefore, ACI offers both selfpaced eLearning courses geared towards building
fundamental product knowledge, as well as virtual,
remote and on-site instructor-led training which is
best suited for advanced topics. Whether the goal
is to train customers, internal users, developers or
administrators, the ACI  Training Academy can
provide the most effective training tool.
CONVENIENT 24/7 ACCESS TO ELEARNING
MODULES
eLearning courses are cloud-based and available
anytime via the internet. Train multiple locations
consistently while allowing learners to access
content when they choose. Concise learning
modules permit start/stop within a course,
providing further convenience.
LEARNING CURRICULA
Create specialized learning curricula by role,
location, organization, etc. to ensure that
employees and customers receive the proper
training to make them successful.
MANAGEMENT OVERSIGHT
Create automatic notifications to employees
regarding course availabilities, deadlines and
requirements. Create workflow to automatically
notify managers of employees’ training status,
course completions or test results.
REDUCED HELP DESK DEMAND
Effective training is a great way to reduce the
volume of help desk cases. Employees and
customers will have greater proficiency and thus be
less likely to need help.
SECURITY
The ACI  Training Academy provides customers
access to ACI’s professional training materials
without exposing them to an institution’s internal
LMS or intranet. ACI  Training Academy content is
hosted outside an institution’s firewall in ACI’s LMS.
Therefore, security concerns are mitigated, ensuring
safe and proper access to important training
materials.
REPORTING
Organizations can monitor and report on usage
of ACI  Training Academy content with standard
and ad-hoc reports. This ensures internal users and
customers are fully trained on ACI software prior to
go-live, thus providing a smooth transition requiring
minimal support.
“TELL ME, SHOW ME, LET ME TRY” APPROACH
TO eLEARNING
ACI’s eLearning modules employ a highly effective
teaching approach that provides students with
multiple different exposure types to address
all learning styles. eLearning modules follow a
consistent approach of describing the software
functionality and then showing the student how
to perform specific functions. Finally, the user
accesses the software to perform specific tasks,
while always being supported by automatic
prompts and re-directs.
“We have received the instructor-led training from
ACI for our two most recent implementations. In
both instances the training was informative and
thorough. We were especially impressed by the
quality of the training material and the instructor’s
knowledge of our product. Introducing a new
product to staff can be challenging. However,
having ACI’s assistance to train your staff will help
to alleviate the stress that is often felt during a
new product implementation.”
-Jill Spiller
Branch Operations Delivery Channel Manager
First Vice President
First American Bank
3
“I only received positive feedback on the training.
I had several comments that this was the best
training class they had ever attended.”
-L
inda Moneymaker
Alaska Option Services Corp.
“Let me express EFTCorps profound gratitude to
your team, especially Rinske and Len. We had a
very successful training session and I can say the
entire three weeks was very productive.
The most impressive thing is that we have
a group of satisfied participants who have
begun advocating for a second round for their
colleagues who could not make it due to over
subscription.
I wish to say that we at EFTCorp look forward to
running more of such programs not just for our
customers but for the entire Postilion user banks
in Ghana and hopefully across our borders.”
-F
rancis Akumpule
EFT Ghana Limited
“I really enjoyed the role playing we did with
different member situations; this was near the
end of the training. It gave the attendees good
practice on how to navigate through the new
system to assist members. Jill and I both talked
about it and agreed that is was thorough and
engaging and was not boring at all – thanks to
your excellence.”
-K
evin Gerber
National Contact Center Manager
Wings Financial Credit Union
“ACI’s Realtime SDK training helped to provide me
and my team with the required skill set needed
to meet aggressive goals with our processing
applications. The training was focused and
effective, with hands-on coding exercises that
fast-tracked our understanding and allowed us to
hit the ground running.”
-F
red Vanden Bergh
Software Engineer
Mercury Payment Systems
www.aciworldwide.com
4
Americas +1 402 390 7600
Asia Pacific +65 6334 4843
Europe, Middle East, Africa +44 (0) 1923 816393
REVOLUTIONIZES
PAYMENTS
ACI Worldwide, the Universal Payments company,
powers electronic payments and banking for
more than 5,000 financial institutions, retailers,
billers and processors around the world. ACI
software processes $13 trillion in payments and
securities transactions for more than 250 of the
leading global retailers, and 21 of the world’s 25
largest banks. Universal Payments —  — is ACI’s
strategy to deliver the industry’s broadest, most
unified end-to-end enterprise payment solutions.
Through our comprehensive suite of software
products and hosted services, we deliver solutions
for payments processing; card and merchant
management; online banking; mobile, branch and
voice banking; fraud detection; trade finance; and
electronic bill presentment and payment. To learn
more about ACI, please visit www.aciworldwide.
com. You can also find us on Twitter @ACI_
Worldwide.
© Copyright ACI Worldwide, Inc. 2014
ACI, ACI Payment Systems, the ACI logo, ACI Universal Payments, UP,
the UP logo and all ACI product names are trademarks or registered
trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United
States, other countries or both. Other parties’ trademarks referenced are
the property of their respective owners.
AFL5342 06-14

Download Report