here - ACI Asia

2014
ASQ Forum Asia / Middle East / Africa
September 10 - 12, Sanya
Conference Programme & Registration
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AIRPORTS COUNCIL
INTERNATIONAL
Hosted by:
ABOUT THE ASQ AIRPORT FORUMS
[email protected] USD 35’000.00 ___________________________________________ ______________________________________ Dear colleagues,
______________________________________ ______________________________________ We are pleased to invite you to the 2014 ASQ Airport Forum for Asia, Middle East and Africa, the annual meeting of
participants in the Airport Service Quality Programme. Bringing together delegates from around the region, the forum is
______________________________________ designed as a working group of airport managers and is open to all airport representatives interested in learning how to
ithin sixty (60) days of receipt of invoice. Prices effectively manage passenger satisfaction.
bscription fees will be billed in advance. Annual ______________________________________ Programme after the end of the first month of The ASQ Airport Forums are an essential part of our commitment to sharing best practices and helping airports improve
the quality of service provided to passengers. By attending the ASQ Airport Forum you will get the opportunity to meet
with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport
services, share best practices as well as gain a deeper understanding of passenger satisfaction.
he terms of the General Terms and Conditions eement. This agreement enters into force iod until December 31, 2012. cessive one‐year terms unless terminated in eement is governed by the laws of the Kingdom ute in relation to the agreement to the ordinary t is signed in English and in Arabic, however if e English version of the contract shall take We are looking forward to meeting you in Sanya!
ACI: Signature: Damien Kobel
Director, DKMA
Dr. Rafael Echevarne
Director, ACI World
Name/Title: Dr. Rafael Echevarne Date: March 30th 2012 More about ASQ Page 3 Airport Service Quality (ASQ) is a comprehensive initiative to help airports in their continuing efforts to improve the
quality of service experienced by passengers. Five core programmes provide practical management information and advice
specifically for the airport industry:
ASQ SURVEY
ASQ PERFORMANCE
Customer Satisfaction
Benchmarking
Benchmarking Delivered
Service Levels
ASQ ASSURED
CERTIFICATION
Certification of Commitment
to Customer Service
ASQ RETAIL
Benchmarking
Commercial
Services
ASQ MANAGEMENT
Advice and help to achieve
Best Practice
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Sanya: September 10 - 12 2014 1
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CONFERENCE PROGRAMME
Conference Programme
Wednesday 10th
19:00
• Welcome dinner
Thursday 11th
9:00 - 17:00
19:00
Topics covered
• Service focus: baggage carts
• Ground transportation / parking research
• Managing queues
• Airport presentations
• Fieldwork awards
• Gala dinner hosted by Sanya Airport
Friday 12th
9:00 - 12:30
14:30 - 16:30
Topics covered
• Service focus: using technology
• Waiting areas research
• Airport presentations
• Airport tour
Venue
Situated on Hainan island in China,
Sanya is famous for its tropical monsoon
climate and has become a popular tourist
destination. Visitors can enjoy a stroll
along the beaches and tasting the local
dishes.
Sanya Phoenix International Airport
is located about 11 km northhwest of
Sanya city. The airport was open is 1994
and is now under the administration and
operation of HNA Group.
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Sanya: September 10 - 12 2014 2
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CONFERENCE REGISTRATION
1. Register for the Forum
Registration for the 2014 Airport Forum is free of charge and open to airport representatives only (more than one delegate
per airport is welcome). Registration for the forum is open until August 29th.
To register please click on the following link to fill out the registration form (please complete one registration form for
each delegate):
http://www.airportservicequality.com/content/forumregistration.html
2. Book your hotel
The Airport Forum will be held at the Tangla Hotel. The room
rate for the conference is 700 RMB (approximately 115 USD)
including breakfast.
A block of rooms has been booked for the Forum, each
participant books and pays for his/her own accommodation.
Please book your room before August 15th. After this date we
cannot guarantee that a room will be available at this hotel.
To book your accomodation please send an email to
[email protected] and indicate that you will attend
the ASQ forum (phone number: +86 898 38877050).
Contact Details
James IngramHélène Montavon
Director
Sr. Market Analyst & Marketing
P: + 41 22 354 07 51
P: + 41 22 354 07 59
E: [email protected]: [email protected]
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Sanya: September 10 - 12 2014 3
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