Bus Process Re_Eng TOR.indd

February 25 & 26, 2014, Toronto
5th
Business Process
Re-Engineering
Course Leader
Pierre Lebel,
Presidents of
Enterprising
Organizations
Course Leader
Thierry
Blanchart,
Standard Life
Canada
Richard
Batchelor,
Eric Cousineau,
OCG Strategy
& Organization
Consulting
Victoria Davies,
Knightsbridge
Human Capital
Management
Inc.
Drew Davison,
The Manta
Group
David van
Geilswyk,
Mid-Range
Computer
Group Inc.
Jason Kenney,
American
Express
Bob Langlois,
AEC Property
Tax Solutions
Chris
Vandersluis,
HMS Software
Aaron Waese,
Ainsworth Inc.
Felix Wong,
Ainsworth Inc.
Richard BatchelorChange
Management &
Strategic Human
Resources
Best practices and winning strategies
Workshop Included: Essential Steps for Successful Implementation
“Good exposure to different
points of view.”
“Valuable approaches to
BPR.”
“True representations
of complexities of the
business.”
“Enabled me to have a
wider discussion on BPR
with my customers.”
Two-Day Event!
“Good high level ideas to
share with management &
to use on future projects.”
“Provided an excellent
look at critical aspects
of BPR...enjoyable & well
worth it”
participating organizations
AEC Property Tax Solutions
Ainsworth Inc.
American Express
City Of Hamilton
HMS Software
Knightsbridge Human Capital Management Inc.
Mid-Range Computer Group Inc.
OCG Strategy & Organization Consulting
Presidents of Enterprising Organizations
Richard Batchelor Change Management & Strategic Human Resources
Standard Life Canada
The Manta Group
who should attend
VPs, Directors, Managers: Business Process, Performance or Quality Improvement;
Business Strategy, Planning or Analysis; Operations; Customer Relations; HR; Change
Management; IT; Finance; Compliance
course highlights
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Making the business case for BPR
Creating a dynamic governance structure with decision-making protocols
Winning leadership practices for optimizing BPR gains
Increasing the transparency of BPR for business transformation
Assessing the adequacy of training for undertaking BPR
Joe Xamin,
City Of Hamilton
FACULTY
COURSE LEADERS
PIERRE LEBEL
Pierre Lebel is Managing Partner, Leadership & Enterprise Performance,
Presidents of Enterprising Organizations.
Leader of PEO’s leadership and enterprise
performance solutions group, Pierre is a
specialist in helping people and organizations articulate the future state.
THIERRY BLANCHART
Thierry Blanchart is Manager, Process Improvement Center of Excellence, Standard
Life Canada. He has 24 years of experience
in process improvement including 9 years
with Standard Life in various roles managing
process improvemen.
CO-LECTURERS
RICHARD BATCHELOR
Richard Batchelor is Principal, Richard
Batchelor Change Management & Strategic Human Resources. Richard has been
delivering successful change for almost 20
years.
BOB LANGLOIS
ERIC COUSINEAU
Eric Cousineau is Managing Director &
Founder, OCG Strategy and Organization
Consulting. Eric draws on over 30 years of
progressive experience assisting clients to
successfully articulate and implement strategy.
Bob Langlois is Managing Director of Operations at AEC Property Tax Solutions. He
provides overall direction and leadership for
key operational areas of the business.
VICTORIA DAVIES
Chris Vandersluis is President at HMS Software. He has been involved in project management and the implementation of project
management systems since 1983.
Victoria Davies is the Chief Financial Officer
and Corporate Secretary for Knightsbridge
Human Capital Management Inc. She is
responsible for the financial governance of
the corporation, including reporting, financial
processes and control, and compliance.
DREW DAVISON
Drew Davison is Senior Consultant at The
Manta Group. He is also Owner and Principal
Consultant at Davison Consulting.
DAVID VAN GEILSWYK
David van Geilswyk is Practice Owner with
Mid-Range Computer Group Inc. He has
over 20 years of IT / Business experience.
CHRIS VANDERSLUIS
AARON WAESE
Aaron Waese is the Director of Business
Process Engineering at Ainsworth Inc. He is
responsible for leading a professional services
department of management consultants.
FELIX WONG
Felix Wong is the Process Manager, Facility
Management at Ainsworth Inc. He is responsible for leading business process improvement initiatives.
JOE XAMIN
JASON KENNEY
Jason Kenney is Director of Process Re-Engineering at American Express.
Joe Xamin is Manager, Operational Strategies,
Parking and By-law Services Division, Planning and Economic Development at the City
of Hamiliton
COURSE PROGRAM
CRITICAL SUCCESS FACTORS FOR BPR
Independent process improvement projects and initiatives run the
risk of falling short of their stated objectives, lacking interoperability
and diminishing their strategic impact. This presentation provides an
overview of the critical factors that can mean the difference between
success and failure in reengineering business processes.
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Making the business case for BPR
Aligning BPR with strategic and tactical objectives
Finding appropriate level of sponsorship
Building support and involvement among key stakeholders
Creating a dynamic governance structure
BUILDING THE BUSINESS CASE FOR BPR PROJECTS - AN
ESSENTIAL REQUIREMENT TO ACHIEVING TARGET
RESULTS
With a relatively low investment in technology and resources, huge
gains in process efficiency, productivity, control, and business agility
can be achieved. But unfortunately a large number of BPR projects fail
to launch at all due to the inability of business, process or IT managers
to build the credible business case needed to get upfront sponsorship, support and funding. This presentation is designed to provide a
framework for developing a business case for BPR projects; with the
objective being to help accelerate the startup time and enable more
organizations to realize success from BPR.
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SUPPLEMENTARY COURSE MATERIAL
Federated Press is now providing delegates with access to an innovative
new database containing at least 25 interactive multimedia presentations by
leading experts including approximately 20 hours of lectures on the topics
covered by this course, including all slides and speakers’ papers. See the list
of presentations on page 4.
Clarifying the business impetus for BPR
Setting strategic priorities and organizational direction
Winning leadership practices for optimizing BPR gains
Reinforcing a culture of constructive change and innovation
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COURSE PROGRAM
TARGETING & REDESIGNING CORE BUSINESS
PROCESSES
In order to compete and prosper in this uncertain economy, companies need to take a closer look at how to improve and streamline
their core business processes. This session will help you to get a
handle on undertaking a more detailed analysis of core process flows
to uncover improvement opportunities.
• Essential work flow and process mapping techniques
• Identifying opportunities, inefficiencies, and redundancies
• Cross-referencing to identify counterproductive process
patterns
• Pinpointing process reengineering alternatives
• Techniques for redesigning and streamlining standard processes
PROCESS IMPROVEMENT METRICS AND ASSESSMENT
TOOLS
This session will examine the metrics and the tools that you can use
to show the success of BPR process improvements and cost reductions, as it will demonstrate ways that can help you monitor progress,
evaluate performance and paint a compelling picture of your ROI
financially and in terms of increased quality and efficiency.
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Establishing BPR metrics, KPIs and benchmarks
Choosing and utilizing the appropriate assessment tools
Measuring BPR impact on revenue generation
Budgetary performance and variance analysis
Linking BPR with corporate performance management
APPLYING PROJECT MANAGEMENT /CHANGE
MANAGEMENT TECHNIQUES IN BPR
Business process reengineering requires a robust project management methodology intended to help launch, plan, design, monitor,
implement and bank process improvements. This session will outline
the techniques that are most effective in managing successful BPR
projects, highlighting a methodology to reduce defects & waste,
increase quality, maximize velocity, create positive customer experiences and improve margins.
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Identifying and engaging key stakeholders
Reinforcing accountability for project decisions
Utilizing appropriate best project management practices
Shaping project scope to maximize value
CAPITALIZING ON TECHNOLOGY SOLUTIONS FOR
PROCESS IMPROVEMENTS
Find out how technological solutions are being used to their best
effect in designing and implementing improvements to streamline
processes, reduce costs and more efficiently respond and adapt to
strategic goals and new business challenges.
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Utilizing UML tools in business process analysis
Facilitating stakeholder interaction and coordination
Leveraging web-based and e-commerce solutions
Maximizing information structure and utilization
RE-ENGINEERING BUSINESS PROCESSES CASE STUDY
Improving business processes is essential for businesses in today’s
competitive marketplace. To do this, more companies are turning
to business process reengineering, involving the radical redesign
of core business processes to achieve dramatic improvements in
productivity, cycle times and quality. This presentation will explore
Compass Group Canada’s approach to re-engineering business
processes.
• Refocusing company values on customer needs
• Redesigning core processes using information technology to enable
improvements
• Reorganizing business into cross-functional teams with end-to-end
responsibility for a -process
SETTING PRIORITIES TO ACHIEVE QUICK WINS AND THE
BEST ROI
Among your targeted core business process improvements, which have
the highest value returns and quick-win potential? This session will help
you to weigh your options and to develop a compelling business case
for implementing your process improvement recommendations.
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Best practices in selecting and prioritizing process improvements
Incorporating value-added analysis into your assessment
Determining options to deliver the greatest competitive advantage
Defining metrics for demonstrating improved process capabilities
REDEFINING CUSTOMER-FOCUSED PROCESSES FOR A
COMPETITIVE EDGE
As companies juggle the growing challenges of maximizing efficiency,
providing customer satisfaction and increasing revenues in tough
economic times, redefining & improving customer-focused processes
is becoming a strategic imperative. This session will emphasize
increased customer satisfaction as a driver for process improvement/
simplification and discuss how to redefine processes to sharpen your
competitive edge.
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Prioritizing customer facing processes around the “moments of truth”
Identifying and mapping customer focused processes
Analyzing organizational infrastructure for serving the customer
Standardizing exceptions to drive customer satisfaction
THE IMPORTANCE OF QUALITY DATE IN DRIVING BPE
PERFOMANCE
Leading businesses place significant importance on data quality and
strive to ensure that top-notch data is supporting business process improvements. There is movement toward investing in and implementing
data quality management technologies and best practices as companies begin to recognize the importance of data quality management.
This session will look at why data quality is critical to core business
processes and ways to implement data quality improvements.
• Establishing an enterprise data governance program to define data
quality standards and policies
• Defining data stewardship roles, responsibilities, and processes to
mitigate data quality issues
• Deploying data quality cleansing and validation capabilities
• Data quality as a strategic organizational competency for driving BPE
performance
WORKSHOP
ESSENTIAL STEPS FOR SUCCESSFUL IMPLEMENTATION
BPR process changes have a significant impact organizationally and
operationally and rely on continued stakeholder involvement and support. This interactive workshop will outline the critical steps for a successful rollout that can facilitate the immediate transition and ultimately
reinforce and sustain a culture of continuous improvement.
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Successful BPR communications strategies
Developing new staff skills and methodologies
Redefining staff roles and responsibilities
Process fine-tuning and continuous improvement
MULTIMEDIA
Your registration includes an interactive multimedia CD-ROM comprising the following presentations from recent Federated Press courses and conferences.
They are presented in their entirety with complete audio and accompanying slides.
For an additional $175 to the registration fee, you can receive the multimedia proceedings of this course on CD-ROM, containing all presentations given at this
event. If not registered for the event, the cost of this CD, is $599
To receive the presentations described below as well as the presentations given at the event, the cost is $799
Boosting Employee Performance Through
Engagement Strategies
Janice Smith
Delta Hotels and Resorts
Practical Insights: Supporting Significant
Change Through HR Business Partnership
Dean Carton
Catalytic HR Solutions
Linking ERM to Business Strategies,
Processes & Objectives
Peter Heimler
KPMG LLP
Transformation to HR Business Partner
David Knudson
City of Calgary
EDRMS as Part of Business Processes
Bruce Miller
IBM Business Consulting Services
Critical Success Factors for Business Process
Re-Engineering
Paul Ingram
PricewaterhouseCoopers LLP
Targeting and Redesigning Core Business
processes
Abe Patricio
Sears Canada Inc.
Automating Credit and Collections to
Streamline Business Processes and Reduce
Costs
Joseph Raponi
Tyco Safety Products Canada
Case Study: Integrating Information Into
Business Processes at WISB
Gordon Vala-Webb
Workplace Safety and Insurance Board
Role of the HR Business Partner in
Organizational & Individual Performance
Chris McNelly
Travel Alberta
Facilitating Business Engagement
Barry Nelson
Practical Management of Canada Inc.
Linking Workforce Planning to Business Strategy
David Huggins
Andros Consultants Ltd.
Business Case for Workforce Planning
Karen Bell
MaxPeoplePerform
Case Study: Union-Management Cooperation in
Quality Improvement Initiative
Eric Hodgins
City of Barrie / CUPE Local 2380
Developing the Business Case for Onboarding
Laurie Maslak
Maslak & Associates Inc.
Handling Conflict Between Business Units
Jennifer P. Spragge
Certified General Accountants of Ontario
Transforming Finance to Support Business
Objectives
Mario Malouin
Canadian Air Transport Security Authority
Registration: To reserve your place, call Federated Press toll-free at 1-800-363-0722.
In Toronto, call (416) 665-6868 or fax to (416) 665-7733. Then mail your payment along with the
registration form. Places are limited. Your reservation will be confirmed before the course.
Location: Courtyard by Marriott Downtown Toronto 475 Yonge Street Toronto, ON M4Y 1X7
Conditions: Registration covers attendance for one person, the supplementary course ma-
terial as described in this document, lunch on both days, morning coffee on both days and
refreshments during all breaks. The proceedings of the course will be captured on audio or
video. Multimedia proceedings with all slides and handouts can be purchased separately on a
CD-ROM which will also include the course material.
Developing an Effective Workplace
Investigation Program by Integrating HR, Legal
and Other Business Units into the Investigation
Process
Mike Osborne
Kinross Gold Corporation
Linking Risk Management to Business Strategy,
Processes, Operations and Reporting
John Lark
Stratos Inc.
Legal Due Diligence: Integrating the Legal and
Business Side of the Process
Dale E. Skinner
Fraser Milner Casgrain LLP
Measuring Business Process Outsourcing
Ted McNicol
HR Achieve
The Impact of Maintenance on the Overall
Business Process
Mark Salvador, P. Eng., PMP
Marsan Foods
Improving Internal Audit’s Business Process
Performance
Olivier Lecat
National Bank of Canada
Integrating Leadership Succession into Core
Business Processes at HBC
Robert Kolida
Hudson’s Bay Company
Cancellation: Please note that non-attendance at the course does not entitle the registrant
to a refund. In the event that a registrant becomes unable to attend following the deadline for
cancellation, a substitute attendee may be delegated. Please notify Federated Press of any
changes as soon as possible. Federated Press assumes no liability for changes in program content or speakers. A full refund of the attendance fee will be provided upon cancellation in writing
received prior to February 12, 2014. No refunds will be issued after this date.
Discounts: Federated Press has special team discounts. Groups of 3 or more from the same
organization receive 15%. For larger groups please call.
Payment must be received prior to February 18, 2014
Time: This course is a two-day event. Registration begins at 8:00 a.m. The morning sessions
start promptly at 9:00. The second day ends at 5:00 p.m.
Maximizing Value in the Sale of a Business
Michael Fricker
Whitecastle Group
Phone: 1-800-363-0722
TO REGISTER FOR 5TH BUSINESS PROCESS RE-ENGINEERING
Toronto: (416) 665-6868
Fax: (416) 665-7733
REGISTRATION COSTS
NUMBER OF PARTICIPANTS:
Name
Title
COURSE: $1975
Department
Approving Manager Name
COURSE + PROCEEDINGS CD-ROM:
$1975 + $175 = $ 2150
Approving Manager Title
PROCEEDINGS CD-ROM: $599
Organization
PROCEEDINGS plus multimedia presentations:
$799
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