February 25 & 26, 2014, Toronto 5th Business Process Re-Engineering Course Leader Pierre Lebel, Presidents of Enterprising Organizations Course Leader Thierry Blanchart, Standard Life Canada Richard Batchelor, Eric Cousineau, OCG Strategy & Organization Consulting Victoria Davies, Knightsbridge Human Capital Management Inc. Drew Davison, The Manta Group David van Geilswyk, Mid-Range Computer Group Inc. Jason Kenney, American Express Bob Langlois, AEC Property Tax Solutions Chris Vandersluis, HMS Software Aaron Waese, Ainsworth Inc. Felix Wong, Ainsworth Inc. Richard BatchelorChange Management & Strategic Human Resources Best practices and winning strategies Workshop Included: Essential Steps for Successful Implementation “Good exposure to different points of view.” “Valuable approaches to BPR.” “True representations of complexities of the business.” “Enabled me to have a wider discussion on BPR with my customers.” Two-Day Event! “Good high level ideas to share with management & to use on future projects.” “Provided an excellent look at critical aspects of BPR...enjoyable & well worth it” participating organizations AEC Property Tax Solutions Ainsworth Inc. American Express City Of Hamilton HMS Software Knightsbridge Human Capital Management Inc. Mid-Range Computer Group Inc. OCG Strategy & Organization Consulting Presidents of Enterprising Organizations Richard Batchelor Change Management & Strategic Human Resources Standard Life Canada The Manta Group who should attend VPs, Directors, Managers: Business Process, Performance or Quality Improvement; Business Strategy, Planning or Analysis; Operations; Customer Relations; HR; Change Management; IT; Finance; Compliance course highlights • • • • • Making the business case for BPR Creating a dynamic governance structure with decision-making protocols Winning leadership practices for optimizing BPR gains Increasing the transparency of BPR for business transformation Assessing the adequacy of training for undertaking BPR Joe Xamin, City Of Hamilton FACULTY COURSE LEADERS PIERRE LEBEL Pierre Lebel is Managing Partner, Leadership & Enterprise Performance, Presidents of Enterprising Organizations. Leader of PEO’s leadership and enterprise performance solutions group, Pierre is a specialist in helping people and organizations articulate the future state. THIERRY BLANCHART Thierry Blanchart is Manager, Process Improvement Center of Excellence, Standard Life Canada. He has 24 years of experience in process improvement including 9 years with Standard Life in various roles managing process improvemen. CO-LECTURERS RICHARD BATCHELOR Richard Batchelor is Principal, Richard Batchelor Change Management & Strategic Human Resources. Richard has been delivering successful change for almost 20 years. BOB LANGLOIS ERIC COUSINEAU Eric Cousineau is Managing Director & Founder, OCG Strategy and Organization Consulting. Eric draws on over 30 years of progressive experience assisting clients to successfully articulate and implement strategy. Bob Langlois is Managing Director of Operations at AEC Property Tax Solutions. He provides overall direction and leadership for key operational areas of the business. VICTORIA DAVIES Chris Vandersluis is President at HMS Software. He has been involved in project management and the implementation of project management systems since 1983. Victoria Davies is the Chief Financial Officer and Corporate Secretary for Knightsbridge Human Capital Management Inc. She is responsible for the financial governance of the corporation, including reporting, financial processes and control, and compliance. DREW DAVISON Drew Davison is Senior Consultant at The Manta Group. He is also Owner and Principal Consultant at Davison Consulting. DAVID VAN GEILSWYK David van Geilswyk is Practice Owner with Mid-Range Computer Group Inc. He has over 20 years of IT / Business experience. CHRIS VANDERSLUIS AARON WAESE Aaron Waese is the Director of Business Process Engineering at Ainsworth Inc. He is responsible for leading a professional services department of management consultants. FELIX WONG Felix Wong is the Process Manager, Facility Management at Ainsworth Inc. He is responsible for leading business process improvement initiatives. JOE XAMIN JASON KENNEY Jason Kenney is Director of Process Re-Engineering at American Express. Joe Xamin is Manager, Operational Strategies, Parking and By-law Services Division, Planning and Economic Development at the City of Hamiliton COURSE PROGRAM CRITICAL SUCCESS FACTORS FOR BPR Independent process improvement projects and initiatives run the risk of falling short of their stated objectives, lacking interoperability and diminishing their strategic impact. This presentation provides an overview of the critical factors that can mean the difference between success and failure in reengineering business processes. • • • • • Making the business case for BPR Aligning BPR with strategic and tactical objectives Finding appropriate level of sponsorship Building support and involvement among key stakeholders Creating a dynamic governance structure BUILDING THE BUSINESS CASE FOR BPR PROJECTS - AN ESSENTIAL REQUIREMENT TO ACHIEVING TARGET RESULTS With a relatively low investment in technology and resources, huge gains in process efficiency, productivity, control, and business agility can be achieved. But unfortunately a large number of BPR projects fail to launch at all due to the inability of business, process or IT managers to build the credible business case needed to get upfront sponsorship, support and funding. This presentation is designed to provide a framework for developing a business case for BPR projects; with the objective being to help accelerate the startup time and enable more organizations to realize success from BPR. • • • • SUPPLEMENTARY COURSE MATERIAL Federated Press is now providing delegates with access to an innovative new database containing at least 25 interactive multimedia presentations by leading experts including approximately 20 hours of lectures on the topics covered by this course, including all slides and speakers’ papers. See the list of presentations on page 4. Clarifying the business impetus for BPR Setting strategic priorities and organizational direction Winning leadership practices for optimizing BPR gains Reinforcing a culture of constructive change and innovation �������������� ��������������������������������������������� ���������������������������������� ������������������������������������������ COURSE PROGRAM TARGETING & REDESIGNING CORE BUSINESS PROCESSES In order to compete and prosper in this uncertain economy, companies need to take a closer look at how to improve and streamline their core business processes. This session will help you to get a handle on undertaking a more detailed analysis of core process flows to uncover improvement opportunities. • Essential work flow and process mapping techniques • Identifying opportunities, inefficiencies, and redundancies • Cross-referencing to identify counterproductive process patterns • Pinpointing process reengineering alternatives • Techniques for redesigning and streamlining standard processes PROCESS IMPROVEMENT METRICS AND ASSESSMENT TOOLS This session will examine the metrics and the tools that you can use to show the success of BPR process improvements and cost reductions, as it will demonstrate ways that can help you monitor progress, evaluate performance and paint a compelling picture of your ROI financially and in terms of increased quality and efficiency. • • • • • Establishing BPR metrics, KPIs and benchmarks Choosing and utilizing the appropriate assessment tools Measuring BPR impact on revenue generation Budgetary performance and variance analysis Linking BPR with corporate performance management APPLYING PROJECT MANAGEMENT /CHANGE MANAGEMENT TECHNIQUES IN BPR Business process reengineering requires a robust project management methodology intended to help launch, plan, design, monitor, implement and bank process improvements. This session will outline the techniques that are most effective in managing successful BPR projects, highlighting a methodology to reduce defects & waste, increase quality, maximize velocity, create positive customer experiences and improve margins. • • • • Identifying and engaging key stakeholders Reinforcing accountability for project decisions Utilizing appropriate best project management practices Shaping project scope to maximize value CAPITALIZING ON TECHNOLOGY SOLUTIONS FOR PROCESS IMPROVEMENTS Find out how technological solutions are being used to their best effect in designing and implementing improvements to streamline processes, reduce costs and more efficiently respond and adapt to strategic goals and new business challenges. • • • • Utilizing UML tools in business process analysis Facilitating stakeholder interaction and coordination Leveraging web-based and e-commerce solutions Maximizing information structure and utilization RE-ENGINEERING BUSINESS PROCESSES CASE STUDY Improving business processes is essential for businesses in today’s competitive marketplace. To do this, more companies are turning to business process reengineering, involving the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. This presentation will explore Compass Group Canada’s approach to re-engineering business processes. • Refocusing company values on customer needs • Redesigning core processes using information technology to enable improvements • Reorganizing business into cross-functional teams with end-to-end responsibility for a -process SETTING PRIORITIES TO ACHIEVE QUICK WINS AND THE BEST ROI Among your targeted core business process improvements, which have the highest value returns and quick-win potential? This session will help you to weigh your options and to develop a compelling business case for implementing your process improvement recommendations. • • • • Best practices in selecting and prioritizing process improvements Incorporating value-added analysis into your assessment Determining options to deliver the greatest competitive advantage Defining metrics for demonstrating improved process capabilities REDEFINING CUSTOMER-FOCUSED PROCESSES FOR A COMPETITIVE EDGE As companies juggle the growing challenges of maximizing efficiency, providing customer satisfaction and increasing revenues in tough economic times, redefining & improving customer-focused processes is becoming a strategic imperative. This session will emphasize increased customer satisfaction as a driver for process improvement/ simplification and discuss how to redefine processes to sharpen your competitive edge. • • • • Prioritizing customer facing processes around the “moments of truth” Identifying and mapping customer focused processes Analyzing organizational infrastructure for serving the customer Standardizing exceptions to drive customer satisfaction THE IMPORTANCE OF QUALITY DATE IN DRIVING BPE PERFOMANCE Leading businesses place significant importance on data quality and strive to ensure that top-notch data is supporting business process improvements. There is movement toward investing in and implementing data quality management technologies and best practices as companies begin to recognize the importance of data quality management. This session will look at why data quality is critical to core business processes and ways to implement data quality improvements. • Establishing an enterprise data governance program to define data quality standards and policies • Defining data stewardship roles, responsibilities, and processes to mitigate data quality issues • Deploying data quality cleansing and validation capabilities • Data quality as a strategic organizational competency for driving BPE performance WORKSHOP ESSENTIAL STEPS FOR SUCCESSFUL IMPLEMENTATION BPR process changes have a significant impact organizationally and operationally and rely on continued stakeholder involvement and support. This interactive workshop will outline the critical steps for a successful rollout that can facilitate the immediate transition and ultimately reinforce and sustain a culture of continuous improvement. • • • • Successful BPR communications strategies Developing new staff skills and methodologies Redefining staff roles and responsibilities Process fine-tuning and continuous improvement MULTIMEDIA Your registration includes an interactive multimedia CD-ROM comprising the following presentations from recent Federated Press courses and conferences. They are presented in their entirety with complete audio and accompanying slides. For an additional $175 to the registration fee, you can receive the multimedia proceedings of this course on CD-ROM, containing all presentations given at this event. If not registered for the event, the cost of this CD, is $599 To receive the presentations described below as well as the presentations given at the event, the cost is $799 Boosting Employee Performance Through Engagement Strategies Janice Smith Delta Hotels and Resorts Practical Insights: Supporting Significant Change Through HR Business Partnership Dean Carton Catalytic HR Solutions Linking ERM to Business Strategies, Processes & Objectives Peter Heimler KPMG LLP Transformation to HR Business Partner David Knudson City of Calgary EDRMS as Part of Business Processes Bruce Miller IBM Business Consulting Services Critical Success Factors for Business Process Re-Engineering Paul Ingram PricewaterhouseCoopers LLP Targeting and Redesigning Core Business processes Abe Patricio Sears Canada Inc. Automating Credit and Collections to Streamline Business Processes and Reduce Costs Joseph Raponi Tyco Safety Products Canada Case Study: Integrating Information Into Business Processes at WISB Gordon Vala-Webb Workplace Safety and Insurance Board Role of the HR Business Partner in Organizational & Individual Performance Chris McNelly Travel Alberta Facilitating Business Engagement Barry Nelson Practical Management of Canada Inc. Linking Workforce Planning to Business Strategy David Huggins Andros Consultants Ltd. Business Case for Workforce Planning Karen Bell MaxPeoplePerform Case Study: Union-Management Cooperation in Quality Improvement Initiative Eric Hodgins City of Barrie / CUPE Local 2380 Developing the Business Case for Onboarding Laurie Maslak Maslak & Associates Inc. Handling Conflict Between Business Units Jennifer P. Spragge Certified General Accountants of Ontario Transforming Finance to Support Business Objectives Mario Malouin Canadian Air Transport Security Authority Registration: To reserve your place, call Federated Press toll-free at 1-800-363-0722. In Toronto, call (416) 665-6868 or fax to (416) 665-7733. Then mail your payment along with the registration form. Places are limited. Your reservation will be confirmed before the course. Location: Courtyard by Marriott Downtown Toronto 475 Yonge Street Toronto, ON M4Y 1X7 Conditions: Registration covers attendance for one person, the supplementary course ma- terial as described in this document, lunch on both days, morning coffee on both days and refreshments during all breaks. The proceedings of the course will be captured on audio or video. Multimedia proceedings with all slides and handouts can be purchased separately on a CD-ROM which will also include the course material. Developing an Effective Workplace Investigation Program by Integrating HR, Legal and Other Business Units into the Investigation Process Mike Osborne Kinross Gold Corporation Linking Risk Management to Business Strategy, Processes, Operations and Reporting John Lark Stratos Inc. Legal Due Diligence: Integrating the Legal and Business Side of the Process Dale E. Skinner Fraser Milner Casgrain LLP Measuring Business Process Outsourcing Ted McNicol HR Achieve The Impact of Maintenance on the Overall Business Process Mark Salvador, P. Eng., PMP Marsan Foods Improving Internal Audit’s Business Process Performance Olivier Lecat National Bank of Canada Integrating Leadership Succession into Core Business Processes at HBC Robert Kolida Hudson’s Bay Company Cancellation: Please note that non-attendance at the course does not entitle the registrant to a refund. In the event that a registrant becomes unable to attend following the deadline for cancellation, a substitute attendee may be delegated. Please notify Federated Press of any changes as soon as possible. Federated Press assumes no liability for changes in program content or speakers. A full refund of the attendance fee will be provided upon cancellation in writing received prior to February 12, 2014. No refunds will be issued after this date. Discounts: Federated Press has special team discounts. Groups of 3 or more from the same organization receive 15%. For larger groups please call. Payment must be received prior to February 18, 2014 Time: This course is a two-day event. Registration begins at 8:00 a.m. The morning sessions start promptly at 9:00. The second day ends at 5:00 p.m. Maximizing Value in the Sale of a Business Michael Fricker Whitecastle Group Phone: 1-800-363-0722 TO REGISTER FOR 5TH BUSINESS PROCESS RE-ENGINEERING Toronto: (416) 665-6868 Fax: (416) 665-7733 REGISTRATION COSTS NUMBER OF PARTICIPANTS: Name Title COURSE: $1975 Department Approving Manager Name COURSE + PROCEEDINGS CD-ROM: $1975 + $175 = $ 2150 Approving Manager Title PROCEEDINGS CD-ROM: $599 Organization PROCEEDINGS plus multimedia presentations: $799 Address City Province Postal Code Telephone Fax e-mail Please bill my credit card: AMEX # VISA Expiration date: NOTE: Please add 13% HST to all prices. Proceedings CD-ROM will be available 30 days after the course takes place Mastercard / Enclose your cheque payable to Federated Press in the amount of: Signature : Payment enclosed: Please invoice. PO Number: WHEN CALLING, PLEASE MENTION PRIORITY CODE: BPRE1402/E MAIL COMPLETED FORM WITH PAYMENT TO: Federated Press P.O. Box 4005, Station “A” Toronto, Ontario M5W 2Z8 GST Reg. # R101755163 PBN#101755163PG0001 For additional delegates please duplicate this form and follow the normal registration process
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