Public Training Schedule Latin America

Public Training Schedule
Latin America
March - June 2014
Customer Interaction Management Platform / Framework
Course Title
Price USD
Price BRL
Location
Language
Start Date
Duration
FRAMEWORK 8 FOUNDATION
$750
$1,968
Virtual Classroom
Spanish
Apr 9
1 Day(s)
FRAMEWORK 8 DEPLOYMENT
$3,000
$7,872
Virtual Classroom
Virtual Classroom
Virtual Classroom
English
Spanish
English
March 31
April 21
April 28
5 Day(s)
CIM PLATFORM 8.1 TROUBLESHOOTING WORKSHOP
$3,600
$9,446
Miami
English
May 5
5 Day(s)
Price USD
Price BRL
Location
Language
Start Date
Duration
GENESYS ROUTING AND SOLUTION REPORTING 8.1 DEPLOYMENT
$3,750
$9,840
Virtual Classroom
Virtual Classroom
English
Spanish
April 7
May 12
5 Day(s)
COMPOSER 8.1 ROUTING APPLICATIONS
$3,750
$9,840
Virtual Classroom
Virtual Classroom
English
Spanish
April 28
June 2
5 Day(s)
BUILDING BASIC ROUTING STRATEGIES USING INTERACTION ROUTING DESIGNER
$3,000
$7,872
Virtual Classroom
Spanish
June 23
5 Day(s)
BUILDING ADVANCED ROUTING STRATEGIES USING INTERACTION ROUTING
DESIGNER
$4,500
$11,808
Virtual Classroom
English
May 5
5 Day(s)
Genesys Inbound Voice
Course Title
Courses are subject to change and cancellation. To find out more information and to view the current course availability visit: www.genesys.com/training.
Latin America
1
Reporting and Analytics
Course Title
Price USD
Price BRL
Location
Language
Start Date
Duration
$1,000
$2,624
Virtual Classroom
Spanish
April 10
3 Day(s)
$180
$472
Self Study
English
GENESYS INTERACTIVE INSIGHTS 8 FOR REPORT DEVELOPERS
$1,500
$3,936
Virtual Classroom
English
April 14
3 Day(s)
GENESYS INFO MART 8.1 REPORT DEPLOYMENT
$2,700
$7,085
LATAM
Spanish
April 7
3 Day(s)
GENESYS INFO MART 8.1 REPORT DEVELOPMENT
$1,800
$4,723
LATAM
Spanish
April 10
2 Day(s)
Price USD
Price BRL
Location
Language
Start Date
Duration
$4,875
$12,792
Virtual Classroom
English
March 10
5 Day(s)
Price USD
Price BRL
Location
Language
Start Date
Duration
GENESYS SIP SERVER 8.1 FOUNDATION
$750
$1,968
Virtual Classroom
English
April 18
1 Day(s)
GENESYS SIP SERVER 8.1 DEPLOYMENT
$3,000
$7,872
Virtual Classroom
English
April 21
5 Day(s)
900
$2,362
Miami
English
May 9
1 Day(s)
USING CC PULSE+ AND GENESYS ADMINISTRATOR FOR REAL-TIME REPORTING
USING GENESYS INTERACTIVE INSIGHTS 8
3 hrs
Application Development
Course Title
GENESYS SDK 8 WORKSHOP FOR DEVELOPERS
Genesys IP Contact Center Solutions
Course Title
GENESYS SIP SERVER 8.1 TROUBLESHOOTING WORKSHOP
Courses are subject to change and cancellation. To find out more information and to view the current course availability visit: www.genesys.com/training.
Latin America
2
Genesys Workforce Management
Course Title
Price USD
Price BRL
Location
Language
Start Date
Duration
$3,750
$9,840
Virtual Classroom
Virtual Classroom
English
Spanish
April 1
Jun 10
4 Day(s)
Price USD
Price BRL
Location
Language
Start Date
Duration
ESERVICES 8.1 FOUNDATION
$1,800
$4,723
Virtual Classroom
Virtual Classroom
English
Spanish
May 28
June 18
2 Day(s)
ESERVICES 8.1 DEVELOPMENT
$2,925
$7,675
Virtual Classroom
Spanish
July 2
4 Day(s)
ESERVICES 8.1 DEPLOYMENT
$2,700
$7,085
Virtual Classroom
English
June 2
4 Day(s)
Price USD
Price BRL
Location
Language
Start Date
Duration
$750
$1,968
Virtual Classroom
Virtual Classroom
Spanish
English
Apr 28
May 12
1 Day(s)
OUTBOUND CONTACT 8.1 USAGE
$1,500
$3,936
Virtual Classroom
Virtual Classroom
Spanish
English
Apr 29
May 13
2 Day(s)
OUTBOUND CONTACT 8.1 DEPLOYMENT
$1,500
$3,936
Virtual Classroom
English
May 15
2 Day(s)
CONFIGURING, FORECASTING, AND SCHEDULING WITH WORKFORCE MANAGER 8.1
eServices
Course Title
Genesys Outbound Voice
Course Title
OUTBOUND CONTACT 8.1 FOUNDATION
Courses are subject to change and cancellation. To find out more information and to view the current course availability visit: www.genesys.com/training.
Latin America
3
Self-Service / Genesys Voice Platform
Course Title
Price USD
Price BRL
Location
Language
Start Date
Duration
GENESYS VOICE PLATFORM 8.1 FOUNDATION
$750
$1,968
Virtual Classroom
Virtual Classroom
English
Spanish
April 21
May 19
1 Day(s)
GENESYS VOICE PLATFORM 8.1 DEPLOYMENT
$2,250
$5,904
Virtual Classroom
Virtual Classroom
English
Spanish
April 22
May 20
4 Day(s)
COMPOSER 8 FOR VOICE APPLICATIONS
$3,000
$7,872
Daly City
Mexico
English
Spanish
April 28
May 27
4 Day(s)
Contact Genesys University
Our teams of dedicated instructional designers and Genesys experts are here to help you make the most of your Genesys investment. Whether you’re looking for more
information about which training modes are right for you, or you need help finding a public class or scheduling a dedicated onsite session, we’re here to help!
Latin America
Draw
Stop Sharing
Full Screen
Poll
Video
Prepare
View Votes
Close
How do you like this virtual class so far?
Tel: +1 305 319 2580
Great!
It’s OK
100%
SER VIC
E DAT ASH
EET
Not Great
E-mail: [email protected]
Virtual Classr
oom
Notes
Training
11
Experience
Ge
connect to the nesys technical trainin
g from anywh
Internet.
ere you can
the top of your screen.
Presenters (0)
The Virtual
Clas
of enableme sroom provides a live,
instr
nt
Just connect you would receive in one uctor-led session that
offers
to
of our tradition
join your Gen the Virtual Classroom
al public class you the same level
with
esys certified
around the
instructor facili your own computer and room environments.
region.
tating the live
Internet conn
ection to
session for
Q&A
participants
located
Features
Certification
and Benefits
Attend From
Anywhe
E-mail: [email protected]
Q. Student: How do I adjust my microphone volume?
re
The Virtual Clas
sroom conn
ects you to
rnet allowing
your clas
you to attend
www.genesyslab.com/training
from your hom smates and the instructo
r through the
e, office, or
No Travel Bud
anywhere you
get, No Pro
can get onlin
blem
Travel budgets
e.
are often the
first to go whe
n the economy
dips. And with
the advance
s
Web Links
Inte
BEN EFI TS
No travel requ
ired
Size
DATASHEET
Last update: 03/20/14
Virtual Classroom Training
Courses are subject to change and cancellation. To find out more information and to view the current course availability visit: www.genesys.com/training.
Latin America
4

Download Report