RETAIL STUDY TOUR - Insight Research

RETAIL STUDY TOUR
October 2014
Philadelphia
Pennsylvania
Insight
Global Convenience
Strategists
NACS Relationship
Partner for Europe
www.insightresearch.co.uk
T: +44 1938 556 090
Table of Contents
RETAIL STUDY TOURS
Pages 3-4
Delegate List
October 2014
Philadelphia | Pennsylvania
Pages 5-8
Tour Schedule
Page 9
Event Theme
Pages 10-11
Wawa
Pages 12-13
Sheetz
Pages 14-15
Rutter’s
Page 16
Wegman’s
Insight
Global Convenience
Strategists
NACS Relationship
Partner for Europe
www.insightresearch.co.uk
T: +44 1938 556 090
Delegate List
First Name
Last Name
Job Title
Company
Country
Jerry
Marwood
Managing Director
A F Blakemore & Son Ltd
UK
Andrew
Murray
Managing Director
AVEM Pty Ltd
Australia
Wayne
Kelly
Major Accounts Manager P&C
AVEM Pty Ltd
Australia
Stuart
Adkin
Deputy Managing Director
Blakemore Retail Ltd
UK
Geoff
Hallam
Managing Director
Blakemore Retail Ltd
UK
David
Pitron
Head of Offer Development
BP UK Ltd
UK
Joe
Bona
President Branded Environments
CBX LLC
USA
Colin
Macleod
CEO
Channel Islands Co-operative Society Ltd
Channel Islands
David
Roberts
Director of Estates Services
Co-operative Group Ltd
UK
Garry
Picton
Managing Director
Country Choice
UK
Hitendra
Bisht
C-Store Manger
Emirates National Oil Company (EPPCO) Ltd
UAE
Zane
Coates Reid
Category Manager
Emirates Petroleum Products Company (EPPCO) LLd
UAE
Nicolas
Correa
Chief Executive Officer
ENEX
Chile
Alberto
Armstrong
General Manager
ENEX
Chile
Martin
Landry
Research Analyst
GMP Securities L.P.
Canada
Armando
Gonzalez
President Board of Directors
Inversiones AM-PM S.A.
Costa Rica
Armando Javier
Gonzalez
General Manager
Inversiones AM-PM SA
Costa Rica
Nathalia
Tostes Pimenta
Food Engineer
Ipiranga
Brazil
Joao Luis
Perobon Mazer
C-Store Development Coordinator
Ipiranga
Brazil
Mats
Danielsen
CEO
LIQUID Barcodes AS
Norway
Dan
Munford
Managing Director
NACS Insight
UK
Nicholas
Scherzer
Director
NACS Insight
UK
Hannah
Davies
Events Coordinator
NACS Insight
UK
Marcela
Rousseau Tamez
Oxxo
Mexico
Arturo
Viloria
Oxxo
Mexico
Aiko
Fujimura Valdez
Oxxo
Mexico
Juan Carlos
Cuervo Kleen
Oxxo
Mexico
General Manager
First Name
Eduardo
Carlos Alfredo
David
Bob
Magnar
Alex
Last Name
Goode Navarro
Diaz Lozano
Martinez
Etchingham
Mokkelgard
Conrad
Richard
Brody
Gary
Ian
Rodney
Paula
Des
Brian
Janet
Wayne
Maisiris
Julio
Blanca
Ana
Garcia
Mainville
Harris
Taylor
Blanton
Kerrigan
Duffy
Donaldson
McLeod
McKay
Perez
Lizarzaburu
Salerno
Rodriguez
Job Title
Commercial Manager
CEO
VP
Global Store Formats & Merchandising Manager
Global Convenience Retailing Manager - Direct
Operations
Global Category Manager - Snacks
Head of Design
Head of Retail
VP of Convenience
Chief Strategy Officer
Group Retail Manager
Chief Operating Officer
Merchandise Manager
Food Service Manager
Owner
General Manager
Purchase Manager
Company
Oxxo
Oxxo
Oxxo
Petrogas Global Ltd
Reitan Convenience AS
Shell International Petroleum Company
Country
Mexico
Mexico
Mexico
Ireland
Norway
UK
Shell International Petroleum Company
Shell International Petroleum Company
SPAR International
SPAR UK Ltd
Statoil Fuel & Retail ASA
The Co-operative Coop
The Maxol Group
The Maxol Group
Wilsons Fuel Co Ltd
Wilsons Fuel Co Ltd
ZAZ Food Store
ZAZ Food Store
ZAZ Food Store
ZAZ Food Store
UK
UK
Netherlands
UK
Norway
UK
Ireland
Ireland
Canada
Canada
Panama
Panama
Panama
Panama
EVENT MANAGEMENT CONTACT INFORMATION
Office
P. +44 (0) 1938 556090
Email: [email protected]
Nicholas Scherzer
Cell. +44 (0) 7966 423 967
Email: [email protected]
Hannah Davies
Cell. +44 (0) 7788 466 923
Email: [email protected]
Dan Munford
Cell. +44 (0) 7803 280 675
Email: [email protected]
Page 4
Tour Schedule
Wednesday 1st October.
Arrive Philadelphia, Philadelphia Airport Marriott
7.00pm – 9.00pm - Welcome drinks, buffet dinner and introduction by Insight at hotel in salons – FGH,
1st floor lobby level.
Thursday 2nd October.
8.00 am – 9.00am - Insight Breakfast briefing, Joe Bona, President, Branded Environments, CBX,
presentation on international store design. Hotel restaurant, private room, 1st floor lobby level.
09.00am – 9.30am - Travel to Wawa store
09.30am – 10.30am - Wawa Store Visit. Introduction to new store design, operations and product range.
Hosting provided by Mary Rose Hannum, Director, Store Design and Customer Experience, Ray
Cavanaugh, Director of Operations Engineering and Lynn Hochberg, Director of Product Development at
Wawa, responsible for Product Development of all Wawa branded foodservice and packaged items.
10.30am-11.00am - Travel to Wawa Dairy. Site tour of Wawa’s dairy and warehouse and distribution
facility, hosted by Craig Faragalli, Director of the Wawa Beverage Company and Kevin Peters, Director of
Wawa Dairy Operations.
Page 5
Tour Schedule
Thursday 2nd October
12.30pm-12.50pm - Drive to nearby Wawa stores.
12.50pm – 1.30pm - Divide group and call for lunch at Wawa stores near to Wawa; Store #269 and store
#198.
1.30pm – 3.15pm - Drive to Lancaster PA for Sheetz visits.
3.15-4.15pm - Latest brand new Sheetz store site visit hosted by Sheetz Head of Marketing David
Woodley, Ryan Sheetz, Director of Brand Development and Sales and Sheetz District Manager Jeremiah
Hoffman.
4.15pm – 4.30pm - Drive to final Sheetz store visits for afternoon snack.
4.30pm -5.00pm - Divide group. First group calls at Sheetz Store #388, second group calls at Sheetz
Store #421.
5.15-5.30 pm - Group drive to Marriot hotel, Lancaster and check in.
7.20pm - Meet in hotel lobby, walk 5 minutes to Carr’s restaurant for dinner.
Page 6
Tour Schedule
Friday 3rd October
07.30am – 08.30am - Insight breakfast briefing, NCR and Liquid Barcodes technology presentations and
demonstrations. Independence Room, Lancaster Marriot hotel.
8.30am - 10.00am - Rutter’s Briefing from Scott Hartman, President and CEO, Derek Gaskins, COO and
Jerry Weiner, VP of Foodservice, Rutter’s. Business overview and strategy, technological innovations
and foodservice development and positioning.
10.15am - 10.45am - Group departs hotel travelling to Rutter’s brand new store #20,
10.45am - 11.45am - Hosting from Scott, Derek , Jerry & Rutter’s team at store #20.
11.45am – 12.15pm - Group travels to Rutter’s Store #23 for lunch.
12.15pm – 1.15pm - Lunch at store #23.
1.15pm – 1:30pm - Group travel back to Marriot hotel in Lancaster.
1.45pm – 3.45pm - Afternoon review and feedback session begins with Insight presentation on what
we have learnt. Open ended discussion featuring contributions from CBX, NCR and Liquid Barcodes.
3.45pm – 6:30pm - Group at leisure. Options to visit Amish village, etc.
Page 7
Tour Schedule
Friday 3rd October
6.30pm-7.30pm - Drinks in hotel lobby with US guests.
7.30pm – 9.30pm - Group dinner in Marriot hotel function room
Saturday 4th October
8.30am – 9.30am - Breakfast at leisure at hotel
New format Wegman’s (with pub!) visit. Wegman’s, 50 Foundry Way, Malvern
13.00pm - Arrive at Philadelphia Airport.
16.05 pm - Fly to Las Vegas – recommended flight.
From Philadelphia to the Las Vegas NACS Show.
Page 8
Foodservice and Technology in the Age of Convenience
•
This is the age of convenience. Online is changing shopping habits, but retail is not disappearing,
it is just becoming better: more disciplined, more articulate, more differentiated. Customers have new needs,
they want to be empowered to control the retail experience, not told what to eat. They want personalisation
and mission based food solutions, tailored to the time they can spare. They want high quality FTG and they
also need to find ways to be more sociable. US convenience retailers understand this.
•
Food & foodservice. Convenience retailers are becoming more focused on what they want to do, often with
a strong emphasis on foodservice. Breakfast, lunch and dinner are major opportunities as eating out of home
becomes increasingly popular and US c-store chains are positioning themselves above McDonald’s to offer
real quality and taste. The era of 3 square meals is also fading. Consumers often eat 5-6 times a day “food-venience”. Menu options are increasingly sophisticated. How are these are being delivered?
•
Operational efficiency. We explain how the most sophisticated operators fine tune every ‘work cell’ of their
business in order to maximise the speed for customers. Operators focus on turning parking spaces, just
like a good restaurant focuses on turning tables. But this operational efficiency also has to cater for excellent
customer service and retailers have to create the right corporate culture to deliver this effectively.
•
Technology. Touchscreen ordering and mobile Apps are developing to support more developed hot food
offerings. Touchscreens increase total store sales by as much as 30% and give consumers the ability to
personalise their selection. Mobile ordering and the latest loyalty platforms mean that the most developed
operators can dispense with drive thru and focus on expansion of the hot food offer into more developed
menu items. New technologies also make interaction more efficient and rewarding for consumers. The latest
loyalty programmes we will be seeing enable customers to use cell phone numbers as ‘unique codes’ so
touch screens and phones recognise them, reward them and remind them of their recent orders.
•
Store design. Convenience retailers are developing new store designs which are increasingly sophisticated.
This is related to the ambitious food offering on the menu in-store. Convenience stores are becoming
genuine retail destinations. There are two distinct strategies to deliver this, from an own brand strategy, to a
branded partnership approach. What are the advantages and disadvantages of each?
Page 9
Wawa – a highly disciplined, well defined and marketed offer
Page 10
Wawa – vertically integrated own brand strategy
Sheetz – creative, MTO food focused contemporary retail icon
Sheetz – high energy, people business with an awesome culture
Rutter’s – developed, top quality and broad foodservice offer
Rutter’s – facilitated by the most advanced technology
Page 15
Wegman’s – supermarket AND all day eatery and pub?
RETAIL STUDY TOUR
October 2014
Philadelphia
Pennsylvania
Insight
Global Convenience
Strategists
NACS Relationship
Partner for Europe
www.insightresearch.co.uk
T: +44 1938 556 090

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