STAFF ACHIEVEMENTS Harriet Shockness Completes CAT Certification The Finance and Administration Department extends congratulations to Harriet Shockness on successfully completing her CAT certification as she proceeds to her ACCA professional qualification. The CAT qualification refers to Certified Accounting Technician which provides a strong foundation of knowledge in finance and accounting. Benefits of Obtaining the CAT Qualification The CAT qualification proves to employers that you have all the technical skills and knowledge needed to perform an accounts-support role, and that you are capable of working at a technician level. Once CAT has been obtained, you are able to continue with your studies with the ACCA qualification and will be exempt from the first ACCA examinations. The Finance and Administration Department encourages and supports its staff in their efforts for continuous training as part of the HR policy of Barbados Port Inc. World Ranking for Darts Player Shelley Taylor Over the years, several staff members from Barbados Port Inc have achieved top honours in the sports arena. Joining those that have achieved that special world ranking status is Shelley Taylor from the Terminal Operations department. Shelley is now ranked fifth in the world in Darts – the first time any Barbadian or Caribbean female has achieved this ranking. “I am proud to have achieved this honour for myself and for Barbados”, Shelley said. She acknowledged the contribution to her success of fellow worker Trevor Best, who taught her to play darts in the Workers Compound in 1993. Just one year later, Shelley made her first National Team. Shelley continued to improve and reached the finals in international competition in 2004, placing second. She added the local titles of Ladies Singles Champion, Most Valuable Player, Most 100, Most 180, and Shortest Games to her accomplishments, and last year showed her ability as a top international player by reaching the quarter-final at the World Darts Competition in Canada. Chief Executive Officer David Jean-Marie extends congratulations on behalf of Port management and staff to Shelley on her outstanding performance, and we wish her continued success as she travels to competitions during the rest of the year. BPI News Bulletin 4 Workable Ideas Submitted For NISE Challenge BARBADOS PORT INC. NEWS BULLETIN 60 and counting! That is the number of ideas submitted at the end of June by staff members who have come on board to make a contribution to improving work conditions, environmental improvements, health and safety aspects of the workplace, meeting deadlines, work approaches, customer service delivery, work relations with colleagues and management, and their own personal development. JULY 2014 www.barbadosport.com • Email:[email protected] The next step of the challenge is for Heads of Departments to ensure that the process of implementing the ideas they have signed off on gets started, and an update will be included in the next News Bulletin. The following staff members have qualified for NISE/BPI token packages in recognition of their submissions: Lisa Alleyne Human Resources Shaunette Burrowes Human Resources Nurse Carolyn Forde Human Resources Harcourt Carter Security Services Patrick Doyle Security Services Euleen Straker Security Services Richmond Reid Security Services Carlton Hope Security Services Diana Thorpe Security Services Peter Marshall Terminal Operations Kerry-Ann Deane Terminal Operations Vincent Jones Terminal Operations Laurine Hunte Finance Jill-Marie Squires Finance Recent & Upcoming Events • Signing of the Sister Seaports Agreement between Barbados Port Inc and Manzanillo International Terminal of Panama at the Barbados Network Consultation, Lloyd Erskine Sandiford Centre - August 6 • Port Day - November Coordinated and produced by Market Development and Public Relations, BPI. Designed by NOVUM. INSIDE: Spotlight on Departments Market Development and Public Relations Page 2 Spotlight on Departments Quality Assurance Page 3 Inaugural Cruises Page 3 Staff Training Page 3 Staff Achievements Harriet Shockness Completes CAT Certification Page 4 Staff Achievements World Ranking For Darts Shelley Taylor Page 4 Workable Ideas Submitted for NISE Challenge Page 4 WORK BEGINS ON BERTH 5 EXTENSION Within another few weeks, work will commence on the long awaited extension of Berth 5 to add an additional 75 meters of berth space. This project will extend the current berth to its intended length of 150 meters, which will complete the work started in 2000 when only half of the length was installed due to financial constraints and the expansion of port storage capacity by the land reclamation north of Shed 4. The Berth 5 extension continues the infrastructural development of the Port to meet the needs of the dynamics of the shipping industry, and to ensure that the Bridgetown Port is positioned to deliver efficient service to its cargo and cruise customers. When completed, the much-needed berth space will be able to accommodate larger cargo vessels. The extension will also enhance the berth facilities for our home porting activities and the larger cruise ships scheduled to call at Barbados during the 2014 – 2015 cruise season. Employees are reminded that they should exercise caution around the construction zone, and follow all directions and signage which will be displayed. BPI News Bulletin 1 SPOTLIGHT ON DEPARTMENTS departments, thus demonstrating the inter-connectivity between departments as we work together as a team to ensure success in our various areas of operations. Quality Assurance The newest department at Barbados Port Inc is Quality Assurance, with its Manager Glenn Roach handling its establishment and operations. Quality Assurance is the all-embracing system of policies, processes and actions through which quality is developed, maintained and enhanced within an organization. ACTIVITIES FOR 2014 Market Development • Coordinate the signing of Sister Port Agreement between Barbados Port Inc and Manzanillo International Terminal of Panama Market Research • On-going market research on the cruise and cargo industries • Monitor regional and international activities in the maritime industries Yvonne Thompson Clerical Officer Freida Nicholls Manager, Market Development & Public Relations Market Development & Public Relations (MDPR) Headed by Manager Freida Nicholls, the Market Development & Public Relations Department has one support staff member - Yvonne Thompson, Clerical Officer. The Department is responsible for the development and implementation of the annual Marketing & Public Relations plan, which outlines the activities that will achieve the corporate objectives of Barbados Port Inc, promote the use of Port services with respect to the Cruise and Cargo business, and enhance the corporate image of Barbados Port Inc through proactive Public Relations. Barbados Port Inc engages the services of PRMR Communications Inc to lend support to activities as required. The Marketing and Public Relations Plan 2014 supports the corporate goals of Competitiveness, Customer Service, Productivity in Operations, Building Human Resources Capacity and Innovation, as identified in the Barbados Port Inc Business Plan. The OBJECTIVES of the MDPR department for this year are: • Improve Customer Service delivery at the Port • Improve Internal Communication with Employees • Improve External Communication with our Stakeholders • Expand the Public Education Programme The successful implementation of the Marketing and Public Relations Plan relies on the cooperation and support from all BPI News Bulletin 2 Customer Service Delivery • Conduct Customer Relations Management Training Programme • Monitor Customer Service Satisfaction using surveys and the ‘mystery shopper’ • Coordinate NISE 100 Improvements Challenge • Promote upgraded service: Customer Information Booth, Shed 2 • Coordinate NISE Commercial Survey • Co-Manage Port Website: www.barbadosport.com • Promote Incinerator services to the business community • Replace ‘Welcome to Barbados’ Signage on quayside • Brand the Homeport Terminal – Shed 3 • As leader of Seaport Team, implement the National Tourism Host Programme at the Port • Produce directional signage – Harbour Road • Refresh roundabouts: Harbour Road/Main Port Entrance Communication with Stakeholders • Coordinate the Shore Excellence Taxi & Tour Operators Training Workshop • Reorganize the Port Facilitation Committee • Produce the Stakeholders Guide Directory Communication with Employees • Monitor implementation of ideas from NISE Challenge • Monitor management of Notice Boards as Communication Centres • Produce the MDPR Events Bulletin • Produce the Company News Bulletin • Coordinate employee-driven May Day Celebrations Public Education • Coordinate and produce press releases and features • Produce the Port View’ Radio Series • Review production of the Port video by CBC • Organize Port Day • Manage the Educational Outreach Programme * Conduct tours of the Port & the Schools’ Presentation Series * Plan the logistics & manage the Port Experience Summer Camp • Liaise with In-House Committee on Community Outreach Programme • Produce promotional material for workshops & conferences • Produce ads and articles for local, regional and international media • Produce the annual Port Calendar • Research and produce a Port Publication • Communicating quality awareness to employees through the Customer Relations Management Workshops being conducted by the Market Development and Public Relations department • Expansion of the National/Caribbean Vocational Qualification (NVQ/CVQ) programme to include competency-based Customer Service training, and assessment and certification of relevant personnel, in collaboration with the Market Development & Public Relations and Human Resources departments, and with the TVET Council The Quality Assurance department is responsible for ensuring that the services provided by Barbados Port Inc meet approved quality standards as well as stakeholders’ expectations by auditing, reporting, and continually improving upon established policies and procedures. Since its establishment in 2011, the Quality Assurance department has embarked on the following initiatives, which are being implemented: • • Conversion of current policy and procedures manuals to certified quality standards, which requires review with the department managers directly responsible for maintaining compliance with work activities, and for identifying improved work instructions Design and implementation of service quality survey questionnaires to determine the level of expectations from the Port’s commercial customers, and the required improvements in quality and value of the service provided to them • Internal verification (quality assurance) of competency-based NVQ/CVQ Stevedoring training, assessment and certification of Dockers and Operators The Quality Assurance department recognizes the value of employees’ knowledge and skills regarding the quality of services performed within the Port, and encourages everyone to make it a personal mission to deliver quality service which consistently provides customer satisfaction, first time, every time. Inaugurals Staff Training • Company officials led by Chairman David Harding and CEO David Jean Marie joined Minister of Tourism Richard Sealy to welcome the AIDA Bela on her inaugural visit to Barbados on April 9. The Human Resources Department continued to ensure that training opportunities were made available to Port staff, with 57 members attending training courses during the April – June period. • Basic First Aid Training Captain David Adrian expressed appreciation to the Barbados contingent for the warm welcome, and commended the long relationship that has existed between the Bridgetown Port and Aida Cruises. • Promoting Ethics & Service Excellence in the Workplace • Shop Steward Training: Leadership Development Certificate Level 1 & 2 • Safety & Health at Work Act • Automotive Electronics • GIVE Educational Workshops • HCV Mobile Scanner Training • Valmet, MT Container Handler & Reach Stacker Training • Getting Everyone to Understand Productivity (GETUP) Training • Barbados also welcomed the MSC Divina with an on-board ceremony on May 27, where Port officials lauded the increased business that the new cruise ship will contribute to Barbados, making five calls this year and bringing a total of 12,000 passengers to our shores. 3 BPI News Bulletin
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